This is coming from decades-long loyal patrons of Cherry Creek Grille, this restaurant is now among the absolute WORST - and judging by other recent reviews, I'm not the only one who has come to this decision. This saddens us so as we have celebrated countless birthdays, anniversaries, engagements, successful cancer treatments, girls' nights, military deployments/homecomings, date nights, graduations etc. and have always had a wonderful experience. Now, I can tell you that we will **NEVER** return nor will we dine at any other Hillside establishments (of which we would also frequent in Aspen and Scottsdale).
To celebrate a birthday, we decided to drive from Colorado Springs (where we live) to meet my parents for lunch at Cherry Creek Grille. We know the drill, no reservations are accepted for parties larger than 5 - but we have always been seated at the large circular booths on a walk-in basis. We checked in, we were never asked our party size, I figured because we were the only ones in the waiting area and therefore our party was pretty easy to count. There was a 45min wait - longer than we would have preferred to wait, but considering we had already drove/paid for parking and my 90-year-old father had his heart set on his favorite lunch spot, we decided to wait it out. We grabbed a drink and waited... and waited... and waited... an hour later, our table is ready! Or so we thought. We had 4 adults and two small children in our party - which is actually a smaller group than we typically dine at CCG with, but apparently a party of 6 is no longer allowed. The fact that we were not AT ANY POINT during the duration of our extremely long wait notified that our party would never actually be seated together is absolutely unacceptable.
Upon pleading with the hostess that the children are small enough to sit on laps, we drove all the way, my parents made special arrangements to attend etc. we were continuously told that "this is the new policy," adding further that even a newborn baby would have been turned away. A newborn baby? Really? Anyway, we were offered two separate tables. We sit my husband and elderly father at a table for two near the restaurant entrance, and the two children, my mother and I take one of the massive circular booths near the back (which we have on SEVERAL occasions had 8 adults comfortably seated at - in fact, we did so just this past November). Miraculously, a table for two opens up immediately by our circular booth - I quickly go and ask the hostess if we can move my dad/husband to this table instead and am then informed of another "policy" that states that split parties cannot be seated anywhere near each other. I mean, what? At this point, I'm thinking the hostess is just messing with me as that is absolutely absurd. They also attempt to tell us that my husband and father cannot sit at this tiny table for two because they plan to seat a larger party there... at the table for two. Again, the incompetence is staggering.
We asked to see the manager, and were told he was too busy to talk with us.
This kind of service is not only absurd, it's deplorable. As the manager of this restaurant I would not only be deeply devastated to hear of loyal patrons being treated in this way, but I would be absolutely mortified of the incredibly unprofessional and irrational behavior of my staff.
Might I recommend, if running a successful restaurant is the goal, implementing common sense as one of the new "policies" your staff so vehemently reference. read more