Excellent service and food. Had the 1/2 sandwich with salad. Had a bloody Maria that was the best yet! Glad we stopped! read more

Cheddar's Scratch Kitchen - American Near Me - Waco, Texas

Try the chicken fried chicken, it's not on the menu but they have it, it comes with 2 fillets, and 2 sides, for $8.99

Had a terrible experience here for supper. Restaurant was smelly and dirty, service wasn't great. Our food was pretty good, but the atmosphere majorly took away from that! Definitely will not be back here! read more

I came with the family for dinner. Needed a table for 4 and we were immediately seated! It's the little things. A server came to us shortly after being seated for our drink order. We all got water and it came out quickly. I decided to share food with my mom because I wasn't too hungry at the time and I know the portions here are pretty big. She ordered the chicken fried steak (sides: mashed potatoes with white gravy and green beans). Everything was good and enough for my mom and me but the green beans were a little too watery and sweet for me. My sister ordered the baked spasagna and this dish is PLENTIFUL. She ate maybe half of it and took the rest home. She enjoys this dish and it's her usual order here. My brother ordered the Philly cheesesteak (sides: fries). He said it was kind of dry but not bad, but he would not order it again. Leave the cheesesteaks to Philadelphia. We placed a to-go order for my brother who stayed at home and placed this order along with our food order. Our server brought out our check without placing this order because she forgot so we had to wait for the kitchen to make the food and bring it out. It was about a 10 minute wait. This could've been avoided if she had remembered but she's human - it happens. The total was $47 before tip. read more

Had a late birthday lunch for my parents and everything was great. We had Sydney as our server, she was very sweet and kept our drinks full the entire time. Food portions were huge so you definitely gets your money's worth. read more

Visited this location on a Saturday evening, wait time was minimal. When I was seated at a table, I informed my server, Medina, that I was waiting for a friend to join me. He brought me a glass of water and continued to check back while I was waiting for the friend to arrive. Once my friend arrived, Medina promptly came and took our drink order and then gave us time to look over the menu..I've been to several different Cheddar's locations and although I've never actually had bad service, this was by far the best dining experience I've had with them. Medina was patient, courteous and very personable. He should be a trainer for servers, he was excellent. read more

I always eat the same thing at cheddars and this time I decided to try something different. I decided to venture out and get the chicken fried steak. I was so wrong. It was absolutely terrible. It was a horrible concoction of a frozen steak patty dipped in a batter that immediately went soggy once I cut into the steak. I want to try new things at cheddars but I'm scared to after this experience. read more

Cheddar's Scratch Kitchen - Weird chicken fried steak, couldnt finish it if i wanted to. - American Near Me - Waco, Texas

Our wait for a table was short. Our waitress was attentive but it took about 45 minutes for our food to come. Two of the crescent rolls were cold and two were warm and fresh. We shared the fresh ones. My fork was dirty and my diet Dr Pepper was a Pepsi. Other than that we had a fantastic time. The fries were crispy on the outside and perfectly soft and squishy on the inside. My buffalo chicken tenders were amazing and I will for sure be dreaming about the queso for days to come. My husband had the Chicken Alfredo and coffee. He was pleasantly surprised. My mother-in-law had the fried shrimp and a margarita. She had no complaints. My daughter had a bacon cheeseburger and Dr Pepper. She could only eat half it was so big and filling. Thanks, Cheddar's Staff, for a great first time. read more

Food: 5/5 Service: 3/5 Cleanliness: 4/5 Decor & Setup: 3/5 GREAT food. mainly because its so cheap for so much! Typical casual restaurant. Burgers, chicken strips, nachos. Reminds me of a TGIF. good strawberry lemonade. Service is a lil slow. Its always crowded seems like. 4/5 read more

Today me & my fiancé had our first date night in a while & I enjoyed it not only cause it was a date with my fiancé but our waiter Owen had top ten customer service. He was was kind & very friendly smiled through the whole service of helping us!! Thank you for making our night just a little bit greater!!! read more

Talked hubby into going to Cheddar's for an early dinner yesterday around 4:45pm, based on a previous good experience I had a few months prior. Big mistake & sorry he relented to appease me. We ended up walking out due to not being acknowledged by anyone as we sat waiting to order. Here's the service negligence in order to help Cheddars improve: 1. Why were we sat in a room with large parties all around us? There were 3 parties of 20+ celebrating events. Seating a couple here was a poor decision in the 1st place. 2. Where is the follow through of the host staff to make sure parties they sat are greeted? If there is no bev nap/coaster/or water glass placed on table to signify the table has been acknowledged then someone needs to greet. 3. Why did none of the other servers in our section greet us when it was obvious we had been overlooked? We even pushed our menus as far off the table edge as possible to signify to someone, ANYONE, that we were ready to order, get drinks etc. Teamwork is obviously not in Cheddar's service philosophy. 4.Why did the manager never appear at our table after I approached hostess to send manager our way? 5. When we got up to walk out my husband wouldn't waste his time to discuss with front desk but I did stop, waiting for that manager that never made it to our table. While waiting I explained to the young male host that we were never greeted & that he should make sure tables are greeted & why would he seat us in a side room full with large parties? I did notice though when he greeted us he was directed by another hostess of where to seat us. A blond server stopped by the desk with a salad in her hand & apologized that she didn't see us & giving excuses as to she was busy yada, yada, yada. I don't care & don't waste anymore of my time. 6. The manager appeared in a blue dress shirt & I explained the failed dining experience. I finally couldn't take his apologies anymore & asked what his name was (he wasn't wearing a name badge)-something Michael should've done the moment he approached me. He told me he would talk to staff & take care of it & I kept the conversation going trying to teach him how to handle a situation such as this one. He didn't have a clue how to handle a negative customer experience. I finally couldn't take it & said "Michael, you just missed a huge opportunity to correct a negative customer experience such as this by not offering a meal on us in the future." He stated he didn't have any business cards because he was just filling in from the Harker Heights store. Really?! Is this how Cheddar's trains their management staff to respond? I couldn't believe my ears. I stood there dumbfounded & said "Michael, grab a bev nap & write it on the back & sign & date it." It's that simple. I walked out to join my fuming husband waiting in the car. To Cheddar's corporate-you need help. I was going to contact you through your website but then decided no. With such a disappointment in your customer service with just the start of our dining experience I can only imagine it would've gone even further downhill. Future customers deserve to know what they are getting into. read more

We were visiting family here in Waco and was told that Cheddars is a must-visit. I really like this place! I ordered the ribs and shrimp which was excellent. I also tried the croissant which was so warm, soft, and pull-apart buttery. If you go, ask for Taylor C. to wait on you - he's awesome. read more

This place sucks. If you want to wait 2 hours for a seat and then another hour before a waitress comes to your table then this place is for you. Don't waste your time with this place read more

Honestly the staff was friendly, but overall the place wasn't that great. Felt kinda dirty, menus had food stuck on them and were sticky, the floor was filthy, the drinks came and the tea tasted like it had been brewed with funky water, the food itself was blah (kids had pasta- big bowls of penne pasta with maybe two tablespoons of sauce, I had lemon pepper chicken which was extremely dry but sweet potato was good), my husband enjoyed the chicken fried steak and the house salads were good. Eh probably won't go back- read more

This is a decent option for a quick, cheap meal. Service and atmosphere were alright. Dirty tables. Long wait times. Improperly cooked food. Eh. Again it was ok. The best thing they had going for them was the sweet croissants and the cake dessert. Usually the fries are pretty good but they tasted old. The spinach dip was alright. The bacon cheeseburger was ok. Really just an average experience at an average chain restaurant. ‍ read more

It really is a shame for a chain restaurant with good food and great prices to suffer at the hands of poor service. The food has been in the past great and was recently great again with Delicious drinks and a large menu to choose from as well. The issue for me is service. I'm sorry that you may be unhappy in your current job, but a smile and a friendly attitude can go a long way. For a waitress to act as I am inconveniencing her by asking for simple things such as silverware and water is unacceptable. Change your attitude or change your situation. The poor service is enough for me to not return. May the odds be ever in your favor! read more

On Sunday at 3:30 we tried to sit outdoors as it was a beautiful day and we had our puppy with us. We were told by the two hostesses who were not very professional and their communications that they no longer see people on the patio. We did end up going downtown to Milos and had an amazing experience with our little tiny puppy on their patio. I'm just not sure why you have such a beautiful patio and it was a beautiful Sunday afternoon and you wouldn't seat a handicap gentleman his wife and their tiny puppy. I'm not sure will ever go back again. I just called and was told that they don't seat the patio in the evening. However it was 3:30... read more

When we got there the they were really helpful and kinda and seated us very fast. We waited a while for are waiter and he never told us his name he was kinda snobby with us and we ordered are food and are food took so long to get to us that time and my family were already ready to leave and cheddars is normally busy but this it wasn't this busy today so I didn't understand why it took so long for are food and not to mention the food was cold and we had to take it back to get it right 3 times. read more

Awful is an understatement. I came here for lunch with a friend and we both ordered salads. It took well over 30 minutes for us to get our salads and when we got them our chicken was cold, like not like warm, COLD. They offered to make us another salad but by that time we had to leave to get back to work, so the manager offered us certificates instead. Five minutes later he comes back and only has one, but wants to take our information. At that point we needed to leave (because we were still hungry and wanted food) so we didn't even bother. Also my Diet Coke was flat (I started off drinking tea but my tea had stuff stuck to the inside of the cup.) read more

If I could give this place less than a star I would. The female curly haired manager even told the waitress not to serve us anymore. Horrendous experience! One of our sides didn't ever come out. Our appetizer came out with our food. I ordered a steak with a side of potato soup and a Caesar salad. All that come out at first was steak. Later the rest came out. They also ran out of clean spoons! They served my brother a scoop of ice cream and apologized as they didn't have any spoons. I've never had such an experience in my life. From waiting for a table (when it WAS NOT crowded) for over 30 minutes. I wouldn't recommend coming here. The only decent person we experienced was Taylor. read more

I just want to start by saying Cheddars food is so cheap and tastes good. You cannot beat the price. That's why I'm writing this review. I'm frustrated that every single time I go, there is food STUCK on every dish that comes to the table. It makes me want to throw up. My fiancé and I decided we were done after this Sunday-- We went and there was a spinach-like food stuck on our silverware, lipstick on the rim of my glass and cheese(?) stuck on my plate of my plate. If other restaurants can figure out how to not let this happen, I am confident Cheddars can do. Please invest in a better dish washer. read more

Terrible terrible service. Went in for dinner with family and was ignored the entire time. Tried it again during lunch and had James as our server... even worse. Every table around us was filthy and the floors were disgusting. Food came out wrong. I had to get my own silverware, my own refills, had to get up and ask another server for a chip refill, and had to get up to get my own Togo box from the bartender. When he brought the check he admitted that he'd messed up the order. Didn't apologize, just let me know that he was the one who messed up and not the kitchen. No one apologized for anything and it really shows how the value there guest. read more

Each and every time me and my family has visited Cheddar's we have been very pleased with their service, their prices and their big portions of food that they serve. No complaints here! Every item on the menu is great and the honey sweet rolls are excellent. This place is a family staple and one of our favorites. Definitely one of the best in Waco. read more

It was a great restaurant until they got really lazy. Cold food and bad service. The last time I went the service I received was terrible. A waitress neglected my table and disappeared. read more

Bad food... The price is good.. But the plates are not the best. We ordered chicken tenders with shrimps with bake potatoes.. They served it without the potatoes... We ask why.. Give 5 min they said.. Well 8 minutes later.. They said we don't have potatoes right now. Why they didn't tell us when we ordered... Well.. The church's chicken serve better tenders.. So disappointed... read more

The food at cheddars is always OK, and they have a good Variety. We chose it for a family reunion dinner. We talked to three different managers, and got three different stories on the large group policy. However, the overall message was that they are used to handling large groups, and that since we were showing up early, they would be able to seat us quickly. Just to emphasize, we let them know we were coming in a month ahead of time, the day before, the morning of, and sent someone to the restaurant a half hour before our dinner time (at their suggestion). When the time came, once half our group was present we let the manager know.... 1.5-2 hour wait. 5:30.... they were not that busy. They were also not very kind about it. Fortunately, we found another restaurant nearby, that was able to see this at the last minute, and had a great dinner. In summary, horrible experience, disorganized management who have poor communication on their own policies, and rude staff. Won't be coming back to this one. read more

Scratch is correct. Scratch them off my list of eateries. Lunch was over an hour. Brought out my entree wrong. Worse experience at Cheddars ever. Not sure who is mining the store ??? Gone down hill !!!! read more

Very disappointed with this location. Had a party of 8, was told 30 min, 45 min later no table and no communication. My husband spoke with the host and he said they were waiting for a few large tables to leave and offered to split us up. We came together, so we wanted to eat together. Another 15 min passes and I went in and spoke with the hostess, asking if they could put two tables together and the host said they had already offered to split us. I told them they were wrong in making assumptions that customers will eat and leave, most groups will stay and visit. I told them to find us something, it had been an hour and five min. Now we are separated in two booths and can't visit. I'll never come here again. To top it off, the bathrooms are filthy, smell and have no soap. I wish I could give NO stars, but I can't. read more

Day in and day out this is reliable food. There is usually a wait and at times the service and kitchen may get a bit overwhelmed. Their onion rings are outstanding. The chicken pot pie is very good. This is a chain but it it consistently good service and food. read more

My family drove into town to take my husbands 96 year old grandmother to lunch. It was a very HOT day so we called to see how long the wait would be to make sure we wouldn't have to stand outside. The hostess or whoever answered the phone I asked how long the wait was told me a short wait. I asked how long is a short wait? She said we are not allowed to say. I said 15min, 30 mins. She said not allowed to say. For a restaurant to not take reservations and not be able to tell you how long the wait would be is not good customer service in my eyes. read more

The food quality is the only reason this doesn't get 1 star. When we first sat down, the waiter was there almost immediately. However, that was the only time the waiter was even close to attentive. We asked for an extra sauce with our appetizer and it never came. We saw our waiter probably less than 5 times total. The food was solid, but not as good as it usually was. If it had, this would be a 3 star review. Anyway, once we finished our food we asked for the check. It took 23 minutes to get our check and then it took the manager to tell the waiter to close our table. I know one server doesn't represent the wait staff, but I hope this was an anomaly as the food has good potential. read more

Let me start off by saying wow. This was the worst service and food I have had in a very long time. This even tops my wife's food. First off the hostess was not the best. When told to sit us (a party of 6) she rolled her eyes and made it known it was an inconvenience for her. Once seated, there we sat for close to 15 minutes before we were greeted by our waiter. The greeting was followed by excuses of why we haven't been seen in the corner and the waiter telling us that we were his only table.We gave our drink, appetizer and meal order all at once and continued to wait. We received our appetizer in a good timely manner but realized after our first bite that we still had no drinks. Our waiter was no where to be found. About 10 minutes after our appetizer had arrived he came around with our drinks. The glasses 3/4 full of sweet tea and the ice dang near melted. We finished off our appetizers and waited. The waiter finally popped his head around the corner and following was ice cream. He came to our table and stated that he was going to try and sell us some ice cream but nevermind. Then mumbled something as he walked away. I asked what he said and he said "oh nevermind". He did stop and say our food would be out shortly. We all sat and watched people come in, sit down, order, and eat. I finally had enough so I called for the manager. The manager along with the waiter showed up with our food. Alittle over an hour after being seated. I spoke with the manager and explained the entire story to her and she agreed it was not acceptable she stated she would fix it and make it right. We explained we didn't want handouts but would rather have a new waiter and this one gone from us. One person at the table ordered a chicken fried chicken. It came out hard as if it was fried for way to long. My wife had Montecristo it was cold. The rest of the food was fair but not for the original price. As we finished our food with our new waitress the old waiter shows up at our table and confronted us. He said he told his manager that he was learning alot and that he would like a second chance. No sorry or anything just a second chance. NO CHANCE! read more

Went a few weeks ago and not been around to post my review that I started after we left. It was my first time in about 10 years to visit. We got seated right away as it was starting to empty out when we arrived. It took about 10 minutes before the waitress came for drink orders. We got the spinach dip appetizer which is served with chips and delicious salsa that smacks down most Mexican restaurants salsa here. The chips were also nice and fresh. I ordered grilled salmon with bourbon glaze on top of a rice pilaf and coleslaw and broccoli cheese casserole sides. They served extra glaze on the side, which I'm glad they didn't smother on the salmon as the amount they put on it was just about perfect. The glaze itself was flavorful but really sweet. The salmon was a little more cooked than I'm used to, but I love sushi and sashimi so maybe I'm a little spoiled. The sides were great; cheesy broccoli and tangy creamy slaw...can't beat it. My bro had chicken fried steak, which he liked. It was a bit chewy for my tastes. We finished off with a monster cookie, which was really a highlight if the meal. The cookie was fresh from the oven and was made right--then topped with hot fudge and melty vanilla ice cream. Decadent. And for the price, 3.99, it was a good deal. The biggest downer of the experience was service. It was slow; yeah they were starting to clean as we were getting ready to leave, but when the manager came out to check on things, we asked him to refill our drinks and replace silverware that was dirty when we unwrapped it because it'd been so long since our waitress had appeared. At bill time, some other waitress grabbed my card and took it to the counter. I was like "ook..." 5 minutes later my card was still not back...I walked over to the counter and saw my card sitting on a ledge unattended. I've waitresses before, and if I'd ever done that my boss would have shot me. She apologized but that doesn't cut it. I'll probably go back, but not unless I have cash. Not gonna risk my credit for a meal. We did see the manager again and talked with him. Maybe it was just an off day for that waitress; I can understand off days, and really hope she doesn't get in too much trouble, but I hope she pays closer attention in the future and respects people's trust when they hand her their credit cards... read more

Cheddar's Scratch Kitchen - Monster cookie with hot fudge and melty vanilla ice cream. Yum-o - American Near Me - Waco, Texas

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I usually run in to Cheddar's about three times or more a month for a order to-go for a side salad - I am "normally" in and out within 10-15 min. Today I went in for today and just wanted side order of med steamed veggies. I literally waited 25 min. and finally went to the cashier / waitress and told her i needed to go back to work and if it wasn't ready she was going to have to give me my money back. She said let me go check, and came back another five min later with my order. I got to work and the veggies were not steamed hardly AT ALL still very crunchy and disgusting. VERY DISAPPOINTED. read more

The waitress was horrible! I had a hair in my drink and kindly requested another. She rolled her eyes and took a long time to bring me back one and serve our table of friends. I could go on and on, but it's not even worth my time. Just know that you must be prepared NOT to be impressed by the customer service. read more

Food is pretty decent, waitress seemed a bit pre-occupied, but no real big deal, I guess. All in all, it's just another Chili's or TGI Fridays or such as far as quality and types of food served.... read more

Same ole'-Same ole, once the new has worn off, the dust starts to show, the floors are dirty, the service is slow, the food is average. This is Waco, so what do you expect? Why can't we get a little more bang for our buck and why is it that Cheddars is considered the nicest restuarant in town? So Sad. read more

absolutely delicious food! Service was wonderful! I had the baked spasagna which was delicious, my husband had the buffalo chicken wrap that was very good as well. Love the decor and style of the restaurant. read more

If you go during dinner, you'll probably have to wait a good bit of time to be seated. The service is pretty slow too, even when the restaurant isn't busy. But the food is pretty good and it's reasonably priced. The chicken tender entree is ridiculously large. And there's always those $2.50 margaritas, which are okay. I'd much rather go here than Applebee's or Chili's. read more

I like the Waco Cheddar's; the stuffed shrimp is my favorite thing to order. I also like to sit near the bar so I can see the great fish tank they have and watch the bartenders make all the drinks. Sometimes they can be crowded or slow, but the food is always tasty and the prices are good. They also have some good healthy options! read more