We like the food at cheddars fine, but this review is really about the substandard service we received on our last visit. The waiter was inattentive and took FOREVER to do anything. He never refilled our drinks and never checked on us. But the real problem occurred when he used the back of the booth seat my husband was sitting in as a place to set a tray of dirty dishes. When the gentleman on the other side of the seat got up, he knocked the dishes off into my husband's seat. Food spilled everywhere. The waiter took away the dishes, but left the spilled food on the floor and in my husband's seat. He NEVER cleaned it up and my husband had to try to get out of a food smeared booth without getting it all over him at the end of our meal. INEXCUSABLE. read more

I recommend the cheese and spinach dip. It has a variety of flavored teas. It has a cool fish tank. There is outdoor seating. The vibe is cool. The wait is somewhat long if you go on the weekends. My only complaint is that they don't sing you happy birthday. :,((( i wanted them to sing to me and they said they couldn't.. haunts my dreams read more

This restaurant has been open just a couple of weeks next to the Target in Smyrna and is consistently packed. There was an hour wait on Saturday night -- good news is they have a large waiting area (including tables) outside and it was a beautiful day when we visited. Other Cheddar's location reviews seem pretty spot on -- the place was big, busy and loud. Family of four (2 kids meals, no apps or booze) was $26 before tip -- quite a deal. I had grilled tilapia, vegan wife had a veggie plate. Portions were solid, food wasn't overly salty like most chain restaurants. Server was polite. Waited about 30 minutes for food, but I'm sure the kitchen was in the weeds. We will be back -- good value, nice new building. Wondering if they could use some white noise machines or something to tone the volume down inside, tho'. read more

After receiving some horrible customer service from one of the store managers, I must honestly say as of tonight the new direction that they're going in as a company, by hiring the new store manager Mr. Rob, was the best move that cheddars in this area could've ever made. There's only two managers there that are always pleasant and respectful when we go, Tammy and now Rob. Just my opinion and suggestion, if your in the area, stop by when they're working and enjoy the experience read more

It's a Monday afternoon, a family of 5 from out of town, waited over 45 mins to be seated. We left.

This is a very nice restaurant. The food was delicious and the service were very good. Also, the ambiance was warm and inviting, and the prices were most accommodating. I give Cheddar's my highest accolades. read more

My fiance brought me here yesterday after I had heard about it so much from some friends of mine. It was definitely quite an experience. First off, be prepared for a long wait, especially on the weekend. It took us at least 40 minutes just to get a table. There wasn't anywhere to sit and wait so we ended up standing in the aisleway with everyone else, which hurt my back so badly. Once we got a table, the waiter was quick to get our drinks and orders. I decided to order the chicken tender platter with fries and coleslaw, along with a caesar salad, and we split an order of cheesesticks. The salads came out first, and they also included a croissant with honey butter on it. Both were delicious and left me wanting more! Our cheesesticks were also great, and I love the fact that they came with ranch dressing, which I love dipping them in. The food finally came...the chicken was ok, but not the best in the world. I had to dip them in ranch just to get some flavor out of it. I did enjoy the fries and coleslaw though. I got one of their milkshakes for dessert, but it was nothing special. The only complaint I have for it is that they don't offer their milkshakes as a to-go option, cause I was tired and ready to leave. But I still finished it anyway. All in all, it was a nice experience, but I definitely won't go back on a weekend...and once I do go back, I plan on trying some of their other food. read more

I was not expecting much from this place as we hit it on way back from a later cheer competition. In fact, we arrived at about 10pm with a group of six. The place was fairly busy. However, the service was great. The menu is fairly large. Despite that, all the food was very good. In fact, most of the food was downright impressive. And, amazingly, we found the prices more than fair. Three were great choices for kids. Chances are you will love this place. The total group price including tip for a group of eight with three appetizers. six entrees, and six soda's was $90. read more

My wife and I went there to see what it was like. We went in and were seated promptly. Then we were forgotten about for about 10 min. I went up to the hostess and asked if we had a someone to take our order. She didn't know that is where we were sat... When the waitress did show up - she made up for it with over attentiveness - it was a nice change :) We put our orders in and got our food promptly. The appetizer and and food was great! The burger was juicy, the fries tasted good. My wifes buffalo chicken fingers were great! Over-all the food was really good and we're going back. My only critique and the reason for 4 stars is the front of the house needs to be put together better. Forgetting customers is not cool - there were plenty of other waitresses walking by too.... Just annoying. read more

Tried this Cheddars out big mistake. Service was excruciating slow. Placed my children's order and appetizers came out in a timely manner. But for our entrees took 45 min which is unacceptable. We went around 4 so there was no lunch or dinner rush. Only a few cars in parking lot. Out food shouldn't have taken so long. Love the croissants. Fries was drenched in salt and burger was mediocre. Will not be going back. Not to mention they were out of Togo cups and large Togo boxes. Glasses were dirty. read more

Cheddar's Scratch Kitchen - Hickory burger - American Near Me - Smyrna, Tennessee

Good cheap food. Always packed. My son's favorite restaurant. The quality dropped a little from the begining but still good.... Just went back today for my son's birthday. They were packed as usual but today the ribs were very good. So in regards to the quality I would say it is hit and miss. Sometimes its ok and sometimes it is great, today my food was great. read more

I'm going to sum up my experience here in three words: This place BLOWS. Let's start from the beginning. It's 5 PM. Early yet, and we are brought to the very back by a new girl. It was like the dungeon of the establishment and we were being cast out. But Ok. That's a small thing. There are two tables right behind us that haven't been bussed yet. They remain unbussed for the entire time. Even as we are leaving, they are still piled with plates of food. For the entire time we were there. The monte cristo was OK but I had to ask for the raspberry sauce. I don't know how you screw up a sweet potato but somehow they did. It tasted old. Or like it came out of a can. The spasagna is just spaghetti with cheese and meat sauce and it was BAD. Spaghetti tasted like it was sitting in water. I make way better spaghetti at home for less money. We asked for red pepper. Lol no red pepper. How a place can serve spaghetti and not have red pepper, I don't know. I'd be afraid to ask for Parmesan. Also the spaghetti was just not good. Did I mention it wasn't good? It wasn't good. I would be ashamed to serve that at my house. And back to pepper: there was none at our table. No salt either. Some tables had salt. Some had pepper. A rare few had both. I guess it's just luck of the draw. There was a open (maybe used?) straw on my seat when I sat down. It was 5 PM. We are put in the back. Unbussed tables around us the whole time. The food sucked. I only give places one star when there is ZERO chance of me returning. I don't care if they offered me free dinner. I would not go back. Ever. read more

Nice portion of food. I like the house salad here. The croissants are so flaky and light! The pinacolada drink is very delicious and not too strong which i love! Nice atmosphere. read more

Not what they use to be . I can not think of one positive thing I can say , other than it was clean !!! This is after telling our relatives how good Cheddars was , they informed me that they will avoid this restaurant chain , in their travels!! Very disappointed in the service (lack of) , quality of the cold food we received and The management could have cared less . read more

Think of O'Charley's, but good. Think of Chili's, only without the corporate branding everywhere. Enter, Cheddar's. This place is great. I discovered it over the summer and it became the premier dinner spot for my girlfriend and I. The inside looks great, the waitstaff was always friendly and the food was amazing. The croissants were just over the top and made the whole place. Fat guy approved! read more

Ugh, I hate to even write this update. My favorite dish -the red fish, was taken off the menu permanently... so heartbroken. I use to come here all the time mostly for that fish plate. Now I come occasionally for drinks mostly snd their chicken with Dijon and mushrooms are pretty good. The most recent time (few days ago) we were seated and literally had no server.. a girl serving another section came over to help because we didn't have one. She said "idk where your server is, or if they're even here".. well ok. My food was wrong when I got it, they fixed it thankfully but I was sad to see the white fish (the correct order) had a rubbery mouth feel. Probably won't go back for awhile. Really hoping they'll bring back the red fish with the crab sauce. read more

Tried this place for the first time a few weeks ago. Delicious, nice atmosphere, low prices, free chips and salsa... this place rocks! We started with a chirizo queso appetizer which was off the chain. Then I ordered a salad and my boyfriend got the chicken tender platter, which were both yummy too. All in all, a good place to check out if you want good food with a sit down feel but not break the bank. read more

I first experienced Cheddar's while on business in Iowa, and was excited to see them expand to Tennessee. I think of them as slightly tweaked comfort food. Familar classics with maybe one thing slightly changed for the better. Its hard to pick a favorite dish, but the New Orleans pasta is what I order most. You won't go wrong with the Country Fried Steak, Shepherd's Pie or the Lemon Pepper Chicken. The apps are great and the Caesar salad is one of the better ones around from a chain restaurant. The only thing that I have been underwhelmed with are the steaks. Regardless of how they are cooked and even though they claim there is seasoning on them, they are some of the blandest hunks of meat I've ever eaten. This would be a solid five-star review if they just had a good steak. read more

I am taking away 2 stars, I should take more, but I will take in to account I was in an ill mood after the rude hostess told me that she could sit my family of 4 in 5 minutes. She walked off, she didnt put my name down and she didnt give me one of the little pager things that she was giving everyone else. 20 minutes later, after my family was OBVIOUSLY STANDING there right in front of her and her steadily seating other parties who came in after us, I finally walked up to another hostess and asked if we were even on the list and that she (looking at the rude chick) told me she could sit us down in 5 minutes, 20 minutes ago. The rude chick looks at me and says I can sit you down now. I said "Now?" she said yup! She took us to a table that was cleaned a easy 5 minutes prior. Next we order our drinks. I get a water with lemon. Drinks come and there is something black on my lemon. She sees me trying to get it off my lemon so I can see what it is. She said Oh I think its just pepper. I look into my glass and there is a small gnat floating on top of my water. I said yeah, Im gonna need another since there is a bug in this one. We order. We order onion rings and the chips and salsa with a side of sour cream for starters. The apps came minus the sour cream. So when she comes to check on us the kids ask for sour cream (they like to mix their salsa with sour cream) The sour cream comes and there is maybe 2 tablespoons worth in this tiny bowl, kids get over and then here comes our food. I ordered a salad with ranch, I get a salad with honey mustard. My fiance ordered the chicken and steak. The steak looked like it had been cut in half. This is NO WHERE near the size he usually gets with this, and this is the ONLY thing he orders from there. Maybe since it was graduation night and they were busy, they were running low on steak and cut it in half.?? That is what was assumed because it seriously was that small. Overall I was just very disappointed in this visit. Its NEVER like this but this times it was horrible. read more

Late lunch today so no wait. Greeted at the door with our choice of searing. Good food, great service! Chips and Queso to start were just right. Fried chicken and Turkey club for lunch. Bang On Good Food! Next time I'm going for the Chicken Pot Pie, read more

Always thought that the menu said grilled steak, come to find out they aren't grilled. They are still good 80% of the time but the last time I went the broccoli casserole was cold & dry. Always great service from Mark!! read more

Went twice loved the atmosphere great prices and good service, but terrible food! I had the country fried steak, Nasty!!! It was like beer batter or something Never had anything like it. After the batter fell off I had this lil dried up tough as nails piece of nasty steak. I had a baked potato, I love Baked potato's but Not that one I threw it away. The only thing I liked was the broccoli casserole, yumm. That is until I went back tonight and it was not that good. I had the onion rings and the chicken tenders and I am here to tell you the only thing making them go from Just ok to a lil better was the ranch. If you read the reviews you will see we all like this place but almost all thinks the food is not so great. read more

We've gone to this Chedder's twice and love it! They have awesome burgers, chicken fingers, fries, and cookie sundae for dessert:). But make sure to order the cookie sundae soon after you get your main course because it takes 10-15 minutes to bake. This restaurant was love by my whole family...I would highly recommend it! read more

Every time I come here they can never disappointment great food and friendly staff. There mix drinks good also! Good food with good drinks= good place. read more

Let's just say that I've been here numerous times and never had a problem. But tonight our waiter was horrible! Food was good, but as I'm eating I look down and there's a baby roach running around on the floor. I was sitting close to the kitchen so I'm now just grossed out at this point. read more

Stopped in for visit with family. The food was great and huge portions. The service was so-so. We were bought out dirty dishes. Family was amazed about the food portion size. read more

If you think Chicken Strips is only for the kids menu, think again! This place has the absolute BEST Chicken Strips I have ever had, and very resonable prices. We had the Spinach Dip, Onion Rings for appetizers. Both good. For our meals, my girlfriend pointed out the big plate of chicken the table next to us was having, and I promptly ordered. Huge strips, juicy, juicy, juicy! The Ranch dressing, which I believe is buttermilk Ranch is made in house and is a great combo with the strips. My mouth is salivating just thinking about it! The batter was light and crispy, perfect. If you like chicken, this place is for you. Easily, most of the dishes coming out from the back to the surrounding tables were the Strips, enough said. read more

Average restaurant... not excellent but not bad. Average prices, food is pretty good. Would come back, but not running back. Biggest CON is if you want "to go" you have to come in and order at the bar and wait for you meal. You might as well just eat there. They need to do over the phone to go orders and I'd give em another star. read more

The food, is ok, nothing to write home about but not bad for a chain restaurant. Me and a friend both ordered steak and they were both cooked properly which I am almost never am happy with the way my steak is cooked. I ordered mash potatoes and you could tell they had been sitting a while from that thin shell that forms on food. My friends green beans were tough not cooked through. She had also requested her shrimp be fried they were grilled. The waitress never smiled, was not very attentive, forgot things, left us alone for way too long in between when we needed things. I give 2 stars for a good steak but everything else sucked. read more

Pulled into the only open curbside spot open out of 8 spots. I was 5 minutes early but checked in via the link. After sitting for 25 minutes I only saw one delivery to curbside. Being a patience person I waited as I watch the others get out of their cars and head inside. The person on my right came out with food. He stated they don't have anyone to run food. So I go into the bar and their were Cheddar workers all over the place. Two bartenders we're working behind the bar with just two patrons sitting at the bar. Yet busy as all the curbside was standing around waiting for food. Guy to my left got a free drink and his to go order comped for his troubles. I wait 10 more minutes at the bar as 3 different teammate asked for my name. Finally I was delivered my food. Zero apologies! Took it to my car to ensure everything ordered was there. It was all cold but complete. This place has management issues for sure. Plenty of workforce and plenty of customers. I'm sure the unorganized staff is driving away customers. read more

Cheddars always has great food! I've never had any drinks here, but my server, Tasha was so nice!!! She took care of us and was so sweet and genuine! I would recommend and ask for Tasha to be your waitress! read more

We have visited this place many time when in Smyrna. I am a collegiate coach and always bring my team to eat here. This past weekend we wait 30 minutes to be seated which when the food is great that isn't a problem. Unfortunately this past visit was not the case. It took forever for our food to come out and just before it was brought to us they informed us that Chicken Pot Pie was out and would take 20 minutes to make it... Then why didn't they start the 30 minutes before that when we put our order in. We asked to get it to go and the put the inside of pot pie in a to go container and a flat piece breading on top. I ordered Chicken finger strip basket and and my chicken was cold. Every table around us has issues with food. Very disappointed. read more

Good reliable food and the nicest service staff I've ever seen. Don't miss the croissants drizzled with honey butter.

Horrible place, wait was too long when there were many tables open! Manager has the worst work ethic ever does not know how to run the floor at all ! Very unprofessional, and rude when asked to accommodate a large party of 11 after waiting for and 1hr 30mins and still trying to separate our party into 3 table booths when the back room had 5 tables open!! read more

I first tried Cheddar's in Columbus Ga. LOVED IT. When I found out they were coming to Smyrna - LOVED IT. Cheddar's is a big noisy restaurant - I knew this from Columbus, GA. IT's big and noisy BECAUSE they serve really good food at a low-to-moderate price. And you really won't get better service anywhere. If you're looking for a quaint place to eat with only a few customers around, there are several other places in Smyrna where you can PAY MORE and get that. Cheddar's is a HUGE success because their customers know what it is, accept it, and love it. read more

Frist, the DONT take reservations and there's ALWAYS a wait... so be prepared. They have a great menu covering many types of food. Catfish, ribs, loaded salads, fish... and they have a good childrens menu. Best thing is their portions are a good size and the prices are wonderful. read more

Who cares if we liked the food or not. Excuses all night. The kitchen staff spoke no English. NO SERVICE! read more

It's fri July 11 and my wife and I came to Cheddars for a quick dinner . It wasn't as crowded as it usually is donor was great . We started with the onion rings app and wow they were gigantic and seemed to be battered almost in a light tampora. I ordered the baby back ribs with chicken tender combo. Also had mashed potato and red beans and rice. Everything was perfect and the ribs were fantastic ! The chicken tenders were nice and hot . All in all the food was great as was the service read more

Cheddar's Scratch Kitchen - Rib chicken tender combo is awesome - American Near Me - Smyrna, Tennessee

The most disgusting bathrooms I've ever seen in a restaurant. The toilets and floor were filthy. Looked like they haven't been cleaned in a week. Won't be back. read more

Excellent dining experience! I had the salmon and strawberry salad and it was delicious. My husband had the chicken pot pie which also came with a fresh salad. The restaurant was clean and service was impeccable. Well done Cheddars team. We will return again soon read more