We had to wait for our table and noticed lots of people going in without masks, masks in their hand, or worn under their nose or chin. Those with no masks were told they could not be seated. Others had to put them on. Lots were leaving the restaurant without their masks back on though, passing through those of us waiting. Not the restaurant's fault.
However, we were seated and our server approached the table with her mask under her nose. I asked her to pull it up and she did but told me it wouldn't stay up. She made the effort to pull it up coming to our table from that point on, however, she served other tables with it down including one with a highchair baby. She stood right over that child breathing down on it's head through her uncovered nose. Not only that, every time she spoke, she pulled the mask away from her face or back down. The other server in the section also had her mask under her nose the entire time we were there.
Back to the couple with the baby. They were seated at a table that had not been wiped down. B the time, someone came to clean the table, that baby had been banging on the dirty table top and had put the wrapped silverware that had been laying on the table in her mouth. While her parents seemed oblivious, I was cringing inside.
When our server brought bread to the table it was drizzled with something. I asked what it was and was told honey butter. I am allergic to honey and told her I couldn't eat it. She did not offer to replace it with plain rolls.
My son ordered the fried chicken with mashed potatoes and coleslaw. I ordered a small steak with broccoli and carrots. When the food arrived our sides were switched. We had to scrape stuff off one plate and on to the other and my vegetables had white gravy all over which I do not like.
I took one bite off my carrots and asked the server if they were sweetened with honey. She didn't know. Had to go ask. And, of course, they were despite my having told her I was allergic. Honey was not mentioned on the menu description. My son's mashed potatoes were refrigerator cold and inedible. The actual fried chicken, my sirloin, the cole slaw, and my broccoli were ok.
I spoke to Kevin, a manager, who took quite a bit of time to appear after my request to speak to someone. His excuse was, "I thought the other manager was coming out." As I was explaining my concerns, especially about the cleanliness of the tables and the servers wearing masks inappropriately, his own mask kept sliding down under his nose. I had to ask him to pull his up as he was explaining how seriously they took the mask mandate. His mask was one layer of stretchy polyester that rolls if your face moves. Not an appropriate effective barrier in a food setting.
Ultimately, he provided a $10 gift certificate as a result of my concerns.(I did not request any compensation. Just expressed my concerns and disappointment) As if I will go back anytime in the foreseeable future. read more