HEALTH HAZARD... I used to love Chard, going there every week with my family and easily spending $100+ each time. But after my recent experience, I will never set foot in this place again. What started as a routine order became a health hazard and a nightmare of an encounter with the owner.
We ordered four plain burgers with just lettuce and tomato, but what we got were burgers with cheese, bacon, and a white sauce on them. No big deal, right? We politely brought the food back even though they had closed past 9:00 pm, and they were nice enough to make them at least what it looked like. They agreed to remake the burgers, and I thought everything was fine...
When we got home and opened the bag, we found three burgers completely wrong, loaded with pickles, red onions, some dressing, and hot SRIRACHA SAUCE, not to mention that they left out one burger. We called back to explain the issue to the manager/owner, and what followed was the worst customer service experience of my life. At this point i dont think i was even talking to the owner. The person on the phone was beyond rude and arrogant; it was almost like I was talking to a third-grader. There is no way any owner would talk to a customer the way he did. Instead of apologizing or offering a solution, he dismissed my complaint with condescending and a shocking lack of respect.
When I mentioned the hot sauce, he questioned how I even knew it was hot sauce. Excuse me? What kind of question is that... I think, at this point, he was trying to cover his ass for what he did; they messed up the order on purpose. I titled it Health Hazard because one of my family members is allergic to hot sauce, and thank god she didn't eat it. All I wanted at this point was a refund for the four burgers, and I even offered to return them. His response? "What am I going to do with the burgers tomorrow? You keep them at your house." He didn't want me to bring them back tonight because he said they are already closed... He then claimed they don't even carry Sriracha, implying that we were lying or that they deliberately put it on our burgers to be petty, which they did.
Things escalated when I insisted on showing him the messed-up burgers. He kept repeating that they don't use Sriracha on burgers AT ALL, disregarding my concern. Long story short, he hung up on me without ever apologizing or resolving the issue.
This experience left me feeling sick about what else they might have done to our food out of spite or to anyone else. If you care about your health and how you're treated, I highly recommend avoiding Charred. They messed with our food just because we returned the order they botched after closing hours and then treated us like garbage afterward. Who knows what else they might do to your food? Stay away from Charred if you value your health and dignity.
I WOULD GIVE IT 0 STARS IF I COULD. read more