BEWARE- BEWARE- BEWARE…read more
For Decades Doctor Rosell DDS, Former owner of Oceanview Family Dentistry @ 2420 Vista Way #100 Oceanside, provided the community Consistent Sterling Dental Care. Not forgotten was his long term office manager, Mary, as well as each of his hygienists who always represented Dr. Rosell's practice with the same: honesty, integrity, & sincerity Dr. Rosell was known & led with. Because of Rosell, our family enjoyed 20 years of premium dental care as we seen Dr. Rosell off to his retirement. Before Dr. Rosell, we were blessed 10 years with Randall Smith, DDS (Pier View Way), seeing him retire.
We took a "Chance" extending our family member's trust & loyalty- time & money too Oceanview Family Dentistry- "Hoping" the new owner, McEvoy, would provide Consistent Standardized Services comparable to "Doc" Rosell. When first meeting Mr McEvoy, I offered, "we are loyal customers". Later I restated this fact- and during later conversation, "we are in your corner".
But, during many recent appointments, we were subjected to: EYE OPENING, JAW DROPPING, AGONIZING dental services Not believed supported by the ADA. Sub- par services against Standardized Preventative & Restorative Dental Health Care. Due to McEvoy's failures, there's inherent suffrage from Loss of Time & money. McEvoy Proved we Misplaced our Trust, Loyalty & Time into his failed practices.
FAILED ROUTINE CLEANING: In dental chair, while fluoride being applied, his self proclaimed veteran (fifty something), hygienist communicated "I am cleaning your teeth in Reverse Order"- and she did! I called McEvoy, expressing Concerns & Distress of, "over 100 prior routine cleanings by: James Rosell DDS, Randall Smith DDS, Naval Dentists (U.S.M.C. Vet), and dentist from childhood- Never had a dentist cleaned Opposite of Standardized Dental Processes- by 1st applying fluoride, then polish, then remove tartar (clean)- Except for your practice"! McEvoy did not defend his office. But he did Not apologize. He kept his "veteran hygienist". Mistakenly, we continued to support his "practice".
McEvoy's FAILED GOLD CROWN WORK: Day of seating, Cindy, a 4 Decade- prideful, True Professional hygienist displayed the Gold Crown- then communicated the entire process to unfold in chronological order. After Cindy set the Crown temporarily, "to check the fit", she pulled the crown- went to speak with McEvoy. Cindy divulged "findings of the Poor fit" to McEvoy.
But, McEvoy entered, Never asked about the Crown's fit- immediately cemented the crown- then scurried off! He returned to floss. At no time during the seating appointment did McEvoy: Ask me about the Fit/Feel, use a tool to Probe the margins, Comment about the margin/s, offer a Mirror for me to See my Gold Crown or take a Picture/s of his Failed Crown Work- Period. After setting a Bad Fitted Crown, McEvoy said "your family are nice people". McEvoy then blindside me as I was checking out with an Extra Gold Fee of $82- blaming the lab for Gold cost. But Itemized Quote/Receipt Included Lab Fee of $300.00 for a Gold Crown. Price of Gold Dropped: before, during & since I Paid the Agreed Price! Near $1,000.00 (Paid in Full) for Gold Crown did not satisfy his greed.
I confronted McEvoy for his sub-par work causing my Health to Suffer. McEvoy's line of defense was Expected- McEvoy LIED. Using Truth, I tried to motivate him to provide Standardized Results- he Refused! Denying the Truth, he spent 5 minutes: Pretending to "not see anything", Pretending to "not know what I am talking about"! Yet, he then spent 10 minutes Sanding My Gold- Sanding My Teeth- Sanding My Gums- he Burnt my Gums! Unprofessional (nervous), McEvoy did Not secure the Sanding head. With it Spinning in my mouth, it separated from handset- Striking Upper Teeth- dropped in my mouth. Felt as if Teeth Chipped, something popped out of my mouth, I sat up to find a chunk of hard rubber (grateful not teeth), that broke from the tool head. The damage was done & documented before I walked in. The only honest thing he said was, "why did they overbuild it, I do not understand, maybe for strength- there is a lot that goes into this"! But McEvoy Refused to replace the "Oversized Crown". Cindy never defended him- I Thanked Cindy for her integrity.
McEvoy was Paid to provide a Gold Crown that meets Dental Standards- a Standard Fit. But McEvoy provided not just any Failed Crown, he set a crown that offers Large Food Traps Promoting Tooth Decay on 2 sides. No pride= No consistent Standards.
I brought 6 family members to McEvory's "practice"- but he never cared. Rosell would Never walk away Clients. Look Across the Hall @ Surfside Dental #105 Or PROPER 32 Oceanside- Dentist whose reputations precede them- they Work!- they do Honest Work!
BEWARE- Do Not chance Your Health!