Chardonnay lodge was a better experience than we expected. The room was clean and service friendly.

DO NOT STAY HERE -- Very Disappointing Experience We were extremely disappointed when we arrived at the Chardonnay Lodge. The online listing was, in our opinion, very misleading and did not accurately represent what we experienced. The property is right on Jefferson Street, and the traffic noise was significant. Not being in Napa before, we had no idea the location would be this bad. Looking back at the listing photos, we noticed that many were tight close-ups that didn't really give you a sense of the overall property or its surroundings. The High School is across the street and over a block, adding to the traffic and foot traffic. The listing also advertises an on-property vineyard. Technically, there is one, but it is tiny and certainly not what we imagined based on the description. Our room was clean, which I will give them credit for, but it was very small, dated, and not particularly comfortable. The air conditioner was right next to the bed, so I was either freezing or had to turn it off. It was also extremely loud--although ironically, the noise helped drown out some of the traffic from Jefferson Street. Another odd note: they had a bathrobe, just one, even though the bed was a double or small queen. The view from our bathroom window was of what appeared to be a work/storage yard behind the lodge, which definitely didn't add to the "Napa wine country" experience we were expecting. We were so disappointed that we decided not to stay our second night. I asked the property to refund us for that unused night, but they refused. I understand that not every hotel is going to be luxurious, but our issue was the difference between how this property was presented online and what we actually found when we arrived. Had the listing and photos given us a more accurate picture of the property, we would have booked somewhere else. Unfortunately, we cannot recommend the Chardonnay Lodge and would not stay here again. read more

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Horrible. We checked in after 10pm and it was too late to find another hotel. The television is old and broken with a white triangle engulfing the top of the screen. The remote doesn't work. The heater is so loud you won't be able to sleep. It's a shame because its a really convenient location. Spend an extra few bucks and stay in a real hotel. Certainly not worth $175/night. Very annoyed. read more

Bed was hard and lumpy No blockout curtains Shower doesn't drain Heater controls suck Hair dryer did not work read more

Smells musty and/or moldy. Very strong and unpleasant. You open the door and immediately my nostrils were assaulted to the point that I wanted to step back into the fresh air of the busy and noisy road. If you can handle the smell the rest is easy. The room and bathroom appears clean. The walls and decor are desperately needing an update and harken back to 1995, Sponge painted peach color walls included. The wall furnace-air conditioning unit is the metal style on the wall that rattles so loud you will choose to bake or freeze so you can get some sleep. This is the place for you if you have lost your hearing and sense of smell! read more

Pros: I have stayed at worse- once. It had a tv (paired with a sticky remote-ugh) and a fridge, and the bed was comfy. The flower garden is really cute, especially for a motel parking lot. Cons: The tile floors were filthy- my kiddo had (literally) black feet after stripping off her shoes when she came in the door (habit that's been drilled in). The tub does not drain while showering. A lightbulb on the chandelier was out. The female attendant is less than pleasant and talks over you when you're trying to ask a question. Biggest "con" is the price- this place was more per night than I paid staying in San Francisco. Based on other reviews, it appears that there are more reasonable options nearby. Will not return. read more

Pros: -Guy behind the desk was attentive and gave us a different room, a bigger trash bag, and was overall just friendly. -Location to downtown Napa. -Beds were comfortable. -Full channel list. Satellite TV. -Easy parking Cons: -AC didn't really work that well. Struggled to cool the room down. -Tub didn't drain right away. It was tough to take back to back showers. -No breakfast, no bottle of wine. A pretty bare bones place for the price. -Def gave off an old vibe. I didn't find it dirty, just needed to be updated. Would I stay there again? I don't think so, based on the AC not really cooling the room. read more

This place gives Schitt's Creek vibes big time . I give it 4 star because it's impeccably clean . I happen to notice the bed tag , it's only 1 year old and comfortable .There are no outlets to speak of inside so bring your own extension and you'll be set . You can't plug in coffee maker , microwave and fridge since there are only 2 plugs back there . I'd suggest for $20 the owners could add strip outlets to every room here . I had stand on a chair to plug in my iPhone to the the back of tv since it doesn't pivot otherwise my wife and I wouldn't be able to both charge our phones . It's cheap , clean and although it's on a larger street it's fairly serene . I would only recommend staying here if you have a car . No snacks or drinks on site so bring your own . We kinda got stuck here last minute but for $150-$250 a night in Napa we did better off than our friends did , their last minute hotel was gross . read more

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This place was trashed, dirty and bizarre. Also questionable if it's even safe. It was not anything like it looked like online. We got harassed by a man from a car who seemed to think we were... working ladies... the "garden" is insane. If you're on a road trip I guess this is ok but your back will hurt from the bed. The misrepresentation is so bad it's actually hilarious. This is not the spot to bring your friends for a girls weekend. Also what's up with the weird plastic wrapped chair with a rope on it????? LMAO read more

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I didn't expect much at this price, just needed a place to sleep after a show but.... I Paid for a double queen room since one bed would be shared. The beds were full size, the closet was a foot wide box built on the wall that blocked access to the wall side of the bed so you had to climb in from the foot edge, doors and walls had a lot of dirt marks on them, The toilet was so close to the wall of the shower there was an indentation that looked about the size of a knee, A/C took a long time to cool the room down. The microwave sat on top of the mini fridge and the coffee maker sat on top of the microwave (cord did not reach the plug, just dangled behind the microwave). The check in clerk tried to sell us a "Love Lock" for $40 (cash only) that you could attach to something in the garden or anywhere around town. The garden is right up against the street so not really pleasant or relaxing. Great photo Ops from the right angles though. When we pointed out that we reserved a double Queen room and the beds were clearly not queen size the clerk explained that because we got the room for cheap on the internet we got last choice of rooms. We asked to be moved to a queen room and we were told that all the rooms were already spoken for and the last couple who checked in before us paid a higher price so they got the last room with queen beds. I guess it is our fault they offered the price and I got a discount through a membership so it doesn't matter if they honor the reservation. The info book describes having a basket of water and snacks and custom murals in each room.... Nope. Walls looked like they were sponge painted in the 80's and there were just 2 bottles of water in a wire basket. It was quiet and seemed safe though... which is good cause the deadbolt did not work. read more

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Wow. Just wow. Booked through Hotels.com and when we got to the Chardonnay Lodge, they couldn't find the reservation. The manager was out so the front desk person wasn't able to help. We spend over 30 minutes calling the manager over and over and over again until we were able to get in touch. Super rude saying that we should have booked through their system. Ironically, the person checking in after us was a guy who had booked through their website. He booked one room but was charged for two rooms. A huge mess and we were trying to get to a wedding in the afternoon. read more

Not the place to stay. Motel 6 would be a better choice. Old and not updated. Rooms are not well equipped and sink is in the bedroom.

This place is a complete dump. The only positives are that it is close to downtown Napa and that it is cheap. But as soon as you walk in the door you will know why it's cheap. The room was tiny and dark and the toilet must have had a leak because it kept running all night. The back of the bathroom door was dirtier than the garage door of my 40 year old house. There was a nice kinky hair on one of the supposedly clean towels. I would not recommend this motel to anyone. Only stay here if you are homeless or you are completely broke and there is no place else to stay in town. For a few dollars more try the Embassy Suites, much nicer rooms and comes with free breakfast. http://embassysuites3.hilton.com/en/hotels/california/embassy-suites-by-hilton-napa-valley-NAPVLES/index.html read more

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I made the reservation here because I had a small surgical procedure at a clinic down the street and would be undergoing anesthesia so I could not drive home (Sacramento). Also, I did not want to break the bank on it since it was only one night and I wouldn't even get to taste wine! My appointment was at 11am so I called the night before, since check-in isn't until 3pm, to see if I could at least park my car in their lot and check in later. The gentleman I spoke with said that was fine. When I arrived around 10am, he told me that he had the room ready and checked me in right there. There is good service and then there is service that really gives you feels and this did that for me. Is it perfect? Not really. The place is adorable though and next time I have friends in town who want to check out Napa, this is where we will stay. Thank you again so much for being so accommodating. read more

Customer service..horrible...nobody there...oky number is cancellation service...bot good!

Outside is cute. The inside.. not so much! Seems like the owners don't care enough just to slap some lipstick on this pig. The paint is chipped off. The door in the bathroom and entrance are full of dirt on the back. The shower had standing water. Bed was hard as a rock! Never slept in a bed like that before. The flooring appeared to be updated but that's it. I definitely don't recommend and won't be back. read more

Friendly staff, but from an amenities and cleanliness standpoint I cannot recommend this place. The floors of our room (#21, the "Paris Suite") were filthy, leaving our feet black just by walking around, the TV remotes were dusty and filthy, the TV and satellite setup was extremely old and the bath towels were worn out and threadbare. And $667 for 2 nights! Insanely bad price to value ratio. Quality level felt like a low level motel. read more

The room smelled of mildew do to the shower curtain. The room was very small. Bed was comfortable though. The manager was unprofessional. Said we had a vip room and we had the first room. Our friends stood here too and paid less but had a bigger room. Their room was very old looking. Baseboard were very dirty and very scuffed. Paint in there was horrible too. Stained bath tub. I'd never stay here ever again. read more

My boyfriend and I celebrated our anniversary in Napa for the weekend and stayed here. We loved every minute of it! The people are extremely nice and welcoming. Also, thanks to the amazing Kay who took incredible, gorgeous photos of my boyfriend and I! I'll share some below. I love this place and will definitely be coming back to stay here again! Thanks for everything again read more

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We had a lovely stay! Very nice office staff. Very, very clean room. No Frills. The air conditioner worked, full cable tv, quiet, comfortable bed and pillows. I frequent the Oxbow for music so this will be my new go to place.. very affordable at 140 at night. read more

Very small room with thin walls to hear your neighbors. Business is conducted thru a small window, with a hole in it, while the attendant barks at you from the other side of the room. Claims of an award winning establishment, in what year? No, pictures or art on the wall's of rooms, which just added the echo effect. The booklet that greets you on your bed is out-dated, no references to local breakfast establishments. You get free two water bottles reading material refers to "granola bars in the basket", they where not present. A lot of hype, with no bang for your buck. A/C was in-effective due to faulty thermostat. We ended up sweating all night. read more

So here is the deal. We were just looking for a simple place to stay over night during our last minute Labor Day weekend getaway. Pretty much every hotel motel lodge in the area was booked or charging $500-$1000 plus for one night. We were willing to also sleep at friends living room if they had room. Most of the day Saturday would be spent at wineries NOT in hotel. Found this last minute deal $180 a night (one room left) and booked. It was perfect for what we were looking for. Very conveniently located, adequate parking outside, typical strip lodge with maybe about 20 units. Definitely not a spa resort atmosphere but you are also not paying for that here. Friendly customer service at the desk, the room had all the basic necessities, adequate size, clean and comfortable. It was quiet at night and everything worked perfectly. So if you are looking for just looking for a place to stay and with no fancy spa and resort experience this would be a recommended place. Spend the money you save on lodging in experiencing all the wonderful wineries and in the wine tasting experience! We did and loved it! read more

I agree with the reviewer before me. The Chardonnay Lodge might not be 4 or 5 stars, but we felt the accommodations met all of our needs being able to stay within budget and to enjoy the rest of Napa Valley without breaking our bank. You also get buy one get 1 free wine tasting coupons to V. Sattui and Bouchone Wineries. Great Deal. Our room was quiet and comfortable and the meditteranean design was lovely. We will definitely stay here again on our next trip to the wine country. read more

My boyfriend booked a special Napa winery trip for my birthday and was looking for a hotel in Napa that was reasonable priced but that would still give us the full Napa experience. The pictures on the Chardonnay Lodge are extremely misleading and make it seem like it is a very nice hotel located on the vineyards in Napa. It is actually a motel located in a sketchy neighborhood far from the vineyards and at least an Uber drive away from downtown. The "vineyard" pictures on their website is actually a very small garden they have set up in the parking lot. The view from our motel was a backyard area with a clothesline and a few pieces of trash. If you are expecting a hotel in a nice setting, you will be disappointed. But it is a nice overpriced motel, if that's what you're expecting. They do require you to pay at arrival for all of the nights you plan to stay. My boyfriend was unsure at first, so he paid for the room (700$ for 3 nights). After seeing the room was not at all what was represented on the website we told the owner and manager that this is not at all what we were expecting and wanted our money back. At first they claimed they had a 72 hour advance cancellation policy and refused us the refund. We had only been in the room for 30 minutes and had been discussing whether to stay there the whole time. The manager said we had already been using the room for 30 minutes and if we wanted a refund we would only get 50% back. We explained that we were not satisfied with the room and motel because it was misrepresented on their website and wanted a full refund. Finally they did give us a full refund. We ended up staying at the Archer Hotel which exceeded our expectations but is significantly more expensive. If you are hoping to stay in downtown Napa with the experience to walk to nearby restaurants and bars, the Chardonnay Lodge is far from that. The owner makes the motel nice for a motel but it's not more than that. Just know what you're paying for before you her locked in. read more

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My girlfriend had booked us a room at the Chardonnay Lodge for a wedding we attended 9/22/12. At first when she told me what she had paid ($140/night) I thought, okay, this is going to be a pretty swank place... Keep in mind we are function over fashion kind of people. Location: Gets 3 stars... Not ghetto, but not suburbia. Right across from the local high school, a local mexican shopping center, and a Safeway about 1 mile away. Room: Gets 3 stars... Not your Holiday Inn full of amenities, gym, pool etc. BUT each room has character, with its own themed room with nice decor. We only stayed one night so it was perfect for what we needed. 2 beds, flat screen (32"), mini fridge, room to walk around/ get dressed / and pre drink. We had about 6 people in the room getting ready and drinking/waiting for our cab. Beds were a little stiff and bedding was not silky-smooth comfortable, but luckily we came home hammered (in a cab of course) and it was hot, so we passed right out. Staff: Gets 5 stars all the way... Staff was not invasive and were very friendly. Family-owned and run (I assume). I happened to forget my Macbook Pro in the room and was sure it was swooped by the staff when I finally unpacked at home (9:00pm same night). I called right away and was told "call back at 11am tomorrow when housekeeping gets in". Although he did not seem too concerned, nor take any of my information down or calm my frantic ass down, he did hold up to his word. He checked with housekeeping... no luck. He then offered to check the room again where I told him I left it. He found it in a place (closet) I did not think I left it in. When I came back to pickup he told me they make it a point to save everything they find in rooms, contact the guest, and at times even ship it to their house. Go here for: Trustworthy staff, nice decor, short stays. If beds were more comfy it would be good for romantic getaways. read more

If you're staying for a night, the price works outt -- sorta. But, the room we got was nothing like the pictures on Yelp and on their website (which hasn't been updated in a while). We got room 18, and it was your basic room -- king size bed, microwave, mini fridge, standard bathroom, and flat screen tv. The bed wasn't comfortable too, I woke up 3 times that night. Another weird thing is how the electrical outlets aren't near the night stands? (There are two on one side, but the clock and lamp are plugged in). I soon found that the outlets are in between the ceiling and floor by the curtains that divide the room from the bathroom sink. Also, the bathroom door wouldn't close, but luckily that wasn't an issue. Probably wouldn't stay there again, I know there are plenty of other places around Napa. read more

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I'm sorry but this place was disgusting. It was the worst motel I have seen in my life. My husband and I called ahead to ask if we could get a suite since it was our honeymoon. The clerk at the desk said it would be another $150 a night. I can't imagine what that would have looked like. When we arrived I asked for wine glasses the owner took me to a closet and gave me two dirty glasses!!! He said I would need to spray them off before I use them!! Unreal!!! This place only gets 2 stars because he gave us a full refund. Beware!! If you want to stay at a Roach coach then this is the place!! Stunk like sweaty nasty clothes that marinated in a laundry basket for months! read more

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My room at the Chardonnay Lodge managed somehow to proved every element described in the listing, while at the same time being extremely disappointing in almost every regard. To start with, this is an old-fashioned "motor hotel" with rooms arranged in a single story around a courtyard parking lot. The exterior is attractively painted and well-maintained, although it is on a very busy street across from the high school. The hotel listing notes that it has received several awards, although most awards are 8-10 years old now. I was given room #4. My card key didn't work on the door, but that's happened to me before. The clerk, a very nice young woman, came with me and showed me the right way to swipe it. Great!The room wasn't very large, but it was clean and had obviously been decorated to fit the sort of "Tuscan" theme of the exterior. As promised it had a reasonably comfortable king-sized bed, a flat-screen TV, a mini-fridge, and a microwave. It did NOT have a luggage stand. Nor did it have any place to set my suitcase other than the top of the dresser, under the television. This was a problem because I soon found out that the TV receiver was behind the dresser and my suitcase blocked the signal. The clerk was eventually able to locate a luggage rack in another room, but not before her manager called to explain that they had gotten rid of all the luggage racks and were waiting for a delivery of new ones. (Why didn't they wait before getting rid of the old ones?) The clerk also showed me how to work the TV, since there were no instructions in the room. There also was no closet. Instead, across from the sink, there was a shelf with a rod and hangers, directly over the microwave, which sat on top of the fridge, with the coffee maker on top of it! There was no way to hang clothes without hitting either the coffee maker or the microwave. Then there was the heating, or lack of it. The room had an older wall unit that didn't appear to have a thermostat. I could turn on the heat and leave it running, which was noisy and got too warm after a while since it didn't shut off, or I could turn it off and the room quickly got too cold (it was December and the outside temp was in the mid-30s). I had a lot of trouble sleeping and woke up at about 4 a.m. sniffling from the cold. I went out to get some cold medicine. The hotel is fairly near a number of stores, and I was able to find a Safeway open. But when I got back to the hotel, my card key failed again and I was locked out! No one responded the first time I rang the office doorbell. I waited a while and tried again half an hour later, and this time was able to get a very nice man (the manager or owner, I'm not sure which) who apologized profusely, let me in, and went to make me another key. By this time, I was exhausted and I eventually got back to sleep. At no point did either of the managers offer to reduce my rate or move me to another room, and in fact the first manager I spoke with tried to justify the problems by saying that this was the slow season so they were doing work to fix the place up. I did get to peek in several rooms that were being cleaned when I checked out. All the other rooms appeared to be larger and had more normal arrangements of closet space and kitchen appliances, so it's possible that my problems wouldn't apply if you stayed in any room but #4. However, I'm not likely to go back! read more

The signage of this motel makes it look a bit like a mortuary, but there are some nice rose bushes to offset the effect (or add to it...?). It is in a working class part of town, and the reasonable pricing reflects this. The rooms were clean and had a few nice touches - free wifi, mini fridge and coffee maker along with a binder full of local wine country tips. The only blight on the experience was when we called to request late check out and the front desk manager dressed us down. She sternly informed us that if we dared stay after 11:15am, we would be charged extra fees on an hourly basis. All of her righteous indignation was unnecessary, we were merely making a polite request and a simple "No, I'm sorry, we are too busy," would have sufficed. Oh well, other than that, an okay budget motel experience over all. read more

Checked into the establishment on Saturday, May 4. The room was clean and the front desk p After checking out I noticed my watch was missing off my wrist. A Sky Titanium we called the hotel and ask them to check the room they said they couldn't find it. Since no one check into the room after we checked out. I believe someone is dishonest on their staff. I still hope the watch turns up read more

This was an amazing stay for me and my friends. Kay, our host, was very hospitable and accommodating. She was knowledgeable on the area, helpful with getting us settled, and even gave us a free Photoshoot! Our room was very comfortable, check in was easy, and the central location is very convenient for wine tasting! This was my first time to Napa and our stay at Chardonnay Lodge is the reason I'll come back. Will recommend my friends to come here. read more

Never stay here ! The rooms are dated and barely maintained. The manager was rude, unfriendly and has no clue what customer service is. Even after getting room assigned by the front desk, she rudely approached us asking if this was our room. During check out, she again, curtly refused us even 15-20 min extra time, even though they were only taking key drops and no one was even cleaning the rooms immediately. We had booked 2 rooms here and are never returning again. read more

I wasn't sure what to expect from Chardonnay Lodge because it is such a small, family-owned place, but the prices were reasonable so we decided to give it a try. It cost $140 per night on a Thursday & Friday. I was definitely very satisfied with the accommodations! The lodge only has 18 rooms, but each of the rooms are custom decorated and you can see the personalization in each room. The rooms are spacious, beautifully decorated, and clean! Our room had two double beds, a TV, a coffee maker/microwave, 2 tables and bathroom. It was more than enough for us. The lodge is located on Jefferson St., right across from two local high schools and within walking distance to a Starbucks. It is also just a short drive away from Downtown Napa, and about 20 mins. away from a lot of the wineries & vineyards on Hwy 29. We didn't have any trouble finding the place or with traffic or parking at any time during our stay. The hotel owners were also very friendly and helpful, and there was maid service to clean and make our beds every day. Overall, very satisfied with the lodge and I would recommend it! Don't let the small size fool you, it's a very good place to stay! read more

Chardonnay Lodge - Lavender room - Guest Houses Near Me - Napa, California

I booked this hotel via AAA Travel it was least expensive at the time I was traveling Northern California with my daughter. When we arrived the lobby clerk looked terrified and had to unlock the glass lobby door to allow us entry. From there it just got worse. The room had large black soiled handprints on the walls. The toilet had tissue still in it and the bath had a small hole in it. There were holes in the walls where it looked like some sort of bar brawl or partner beatings had taken place. The dated chandelier had cobwebs in it. When we called the front desk to let them know the cable tv did not work they sent over a manager with a step stool to see if he could fix it. Since I had no intentions of actually sleeping under the covers of a filthy room at that point I advised the manager we could not stay in this room that we paid $180 a nite for. He said he understood and would allow the refund for the stay. We re-booked at the Sheraton one town over in Sonoma where we stayed the previous night for less than the $180 rate which was immaculate, comfortable and inviting to weary travelers. I received a $90. refund which was not what I expected after my conversation with the manager over the condition of our room. I opened a case with my bank to dispute the charge which was denied after review, due to the reservation contract. Very disappointed on all accounts. I would not ever recommend this establishment and am surprised they are able to stay in business and charge such a prime stay rate. It was a $30 night hotel at best. My only regret is I did not snap photos at the time as my daughter and I were so shocked and just wanted to get out of there. read more

I stayed in the chardonnay lodge last night and let me tell you I will never go back. In fact I would love to have my money back. This place was nasty and the smell of of mold was gross. read more

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This is a very cute little lodge that I am pretty sure is family owned and opperated. Keep in mind this place is a little old, but whoever decorated it must have had so much fun. Its very wine country themed with lots of decor. Each room is themed. We stayed in the Siena room. The paint was a little beat up and the carpet wasnt the prettiest (it could use a steam clean) I did find a long black hair on the pillow but thats not a major killer for me. The bed was incredibly comfy with lots of pillows and plush blankets. The ac cranks and thats a major plus for me. The water pressure in the shower is really good. Ive stayed in alot of rooms with poor pressure so thats another plus. If you are used to marriotts and hiltons then you may be taken aback because it is not a prestine room. But the owners obviously love the place. Its right infront of a huge highschool so its in a nice area very close to downtown. Id stay again read more

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It was a cheap hotel that wasn't so cheap on price. Bad plumbing, smelled and was just horrible all together. Highly disappointed. Oh and extremely horrible WiFi. read more

This is an old motor lodge style motel. It has been renovated into a very decent motel with current plumbing and electrical fixtures, laminate wood floors and granite counter surfaces. The amenities (fridge, microwave, iron, coffee maker and LCD TV) are small, clean and modest. This is a GREAT value play. The location is one mile outside of Downtown Napa. The area this lodge is located is not picturesque and romantic as you might picture a vineyard town. This is an inexpensive option that's is close to a very expensive area. Set your expectations properly and you'll be fine here. If you're looking for a romantic getaway or need a room in Napa that is clean and decent, this is your value pick. The negative reviews are (my take) primarily from women who were expecting to wake up at a bed and breakfast in the middle of a vinyard. THAT cost more, somewhere else. read more

We stayed here During Bottle rock, and it was a lot more then we would have normally paid but the price was raised for the event. It's nothing fancy but it was very clean and the customer service is great. The location was perfect for Bottle rock and it was a short 10min Uber there. It is also very close to The OxBow and stone Brewing company etc.... The bed is not the most comfortable and the pillows are a little lumpy but that's a lot of hotels etc...I forgot my IPad and I think it was covered by the blanket but I called and they had it in a safe place. Kay was very helpful and assured me it would be safe. Lucky for me I live in the Bay Area so we picked it up a week later and just made it a fun Napa day. If you need an easy, clean place to stay the night this is perfect. read more

Dillon botched my reservation! I called two weeks ago and I reserved the only room available - two doubles, but wanted a king or queen. Dillon said to call back in a few days to see if a queen or king became available. I asked if he wanted a credit card and he said just pay when you get here. This was a completely different process than when I normally make reservations. So, I called yesterday to confirm and Dillon never reserved the room! Now I have to find another hotel. UGH. How can someone in the hotel business not be completely clear on what they are or are not doing? read more