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Wow, lovely hotel! Great location, service was over the top!! Pretty modern with wood and. Metal accents. Greeted with a lovely glass of red wine and given reusable water bottles in a small wine tote. Room was comfortable and the walk in shower was the best! Their toiletries were quality. The bed was soft. The breakfast selections were the best I've had at a hotel. Again service was perfect! There was music one night.
What an amazing stay. This will be our new hotel when we come to Napa. Upon walking in, I was a bit confused where the check in was. It is to the left with a little mini podium. No one was there until they saw I was wandering back and forth looking for a desk. They walked up and checked me in. Then they asked if we would like a splash of either rose or Cabernet. We both chose Cabernet and it was delicious! Checked into our Junior suite and it was beautiful. Very clean and very comfortable. The bath tub was in the bedroom and I had an amazing bath!!! The tub was the perfect length and depth. The rum soap bars were marvelous, as well as the peppermint shampoo. The shower was amazing with their waterfall shower head and large space. The open door concept of the shower was delightful. It wasn't cold when I was showering and water didn't splash out the shower because the shower was so big and deep. It is a marbled floor and wall shower, so we had to be careful not slip. Floor shower mat is available under the sink, but we didn't see it until after the shower. Fireplace was more of an ambiance and didn't warm the room up. But it was so nice because it's open on both sides of the bedroom and living room. Double sink handles were unique and we enjoyed them. There was live music with a guitarist at night and we enjoyed it. Everything was just great!
I stayed here recently for a work trip. It is located in the center of town, so it is walking distance to restaurants and shops, etc. The staff was excellent and very helpful. We had our meeting onsite and the meeting rooms were well appointed and the snacks provided hit the spot. All of the meals brought to us were good as well. The room was nice and seemed like it was upgraded or refreshed recently. Everything about the room was very good and the bed was comfy too. Only downside is there is no gym onsite. Zero complaints and I recommend this place for work or for a weekend getaway.
As frequent travelers and World of Hyatt Globalists, we were excited to check into the Andaz Napa for a weekend in wine country. While there are certainly some positives, our experience left us feeling that there are better options in the area for the price. Room & Suite Experience: We stayed in a Junior Suite, which was spacious and well-appointed. The size of the room is a definite plus, with plenty of space to spread out and relax. However, our suite was located on the second floor facing the terrace, which turned out to be less than ideal. The terrace is a popular hangout spot, and the noise from guests lingering late into the night made it difficult to get a good night's sleep. If you're a light sleeper or value peace and quiet, I'd recommend requesting a room away from the terrace. Another notable downside was the lack of natural light. The windows, while they do open, don't have screens, which raises some security concerns if you want fresh air--especially on a lower floor. It's a small detail, but one that impacts the overall comfort of the stay. Globalist Benefits: As Globalists, we appreciated the recognition, but it's important to note that the breakfast benefit is capped at $40 per person. Anything over that amount is charged to your room, which is unlike many other Hyatt resorts that offer a more generous or uncapped breakfast benefit. While the breakfast itself was tasty, it's something to keep in mind if you're used to a more inclusive offering. Amenities & Service: One of the things we've enjoyed at other Andaz properties is the complimentary snacks and non-alcoholic beverages. Unfortunately, Andaz Napa still does not offer these amenities, citing ongoing Covid precautions--a policy that feels outdated at this point, especially given the rates charged. Location: The hotel's central location in Downtown Napa is a big plus, with dozens of restaurants and tasting rooms within easy walking distance. It's perfect if you want to explore the city on foot and immerse yourself in the local scene. That said, the area can get quite rowdy, especially on weekends--lots of party groups and late-night revelers, which adds to the noise both inside and outside the hotel. Overall Value: While the Andaz Napa has some strong points--especially its location and room size--the overall value just isn't quite there compared to other options in the area. For the rates charged, we expected a bit more in terms of amenities, comfort, and Globalist recognition. If you're looking for a quieter, more luxurious, or more inclusive experience, it's worth exploring other properties in Napa Valley.
We only stayed one night but I kindly asked for upgrade and we got a Jr Suite on 4th floor. Great service, clean, lovely charcuterie boards and valet service. Per friendly and wonderful location!
The service was great. Our food came out quickly. I enjoyed their mimosa options. I had a cranberry mimosa for the first time. I order lox any chance I get, so I ordered the lox bagel sandwich. I didn't realize that it would come deconstructed though. We sat in oversized chairs which were surprisingly comfortable, but a little hard to eat from.
Even though we only stayed here for one night it was a wonderful experience! The hotel is very centrally located and we were able to walk to alot of highly rated restaurants. The hotel lobby staff are very knowledgeable about the area and things to do. We were greeted with a glass of wine upon arrival which was a nice surprise as well. The room itself was beautiful and spacious. The pillows were so comfortable we joked about trying to find it online for ourselves. The bathroom also had plenty of space with great lightning and spacious walk in shower. Overall, our short stay was a memorable one and can't wait to stay here again when we return to the area!
Beautiful hotel. Our room was clean, modern and gorgeous. They have wine tasting in the lounge and the location is very accessible to many wineries! We loved the rooftop bingo and fire pit!
Andaz Napa was the very first Andaz property we ever stayed at. And our first impression of it was what made us fans for life. The first time we stayed here was 10 years ago, shortly after they recovered from the earthquake in August '14. We have never heard of the brand before then and after that great stay, we decided to stay at other locations (Andaz Maui is our home away from home!) A couple of weeks ago, we needed a last minute spot to stay overnight and of course....of course, we had to stay here! And because our last stay was so wonderful, our expectation was very high. Unfortunately, we were less than impressed this time around. But because we were there only for the night, I didn't think too much of it. However, when we checked out the next morning, I decided to express my disappointment to the manager. That interaction, along with how those concerns were addressed went beyond my expectations! Andaz Napa is now an older hotel, and I'm glad management has recognized this and are looking to updating the property in the near future. Additionally, it makes me happy that the customer service remains top notch. We are looking forward to returning to check out the new and improved hotel in the near future!
Came here for a one-night stay with my boyfriend. We were incredibly surprised at how wonderful this hotel was as I had been torn between booking this or another one in the area. I booked through booking.com. When we first arrived, we were immediately greeted by one of the staff members and directed to the check in counter where a woman helped get us squared away. As she was doing so, the gentleman that led us to the desk gave us each a welcome glass of wine and a complimentary tote bag with two bottles of water. All people involved in our check-in were not only friendly but also made the whole process seem personable and comfortable. They sent us up to our room which we were surprised that we were seemingly upgraded to a junior suite which was room 215. It was right off the elevators to the right but was not too noisy which we appreciated from the get-go. Everything in the room felt luxurious and incredibly clean. We took advantage of utilizing the bathtub and using the fireplace the entire time we were there. The best part of this hotel I would have to say beyond the amazing staff and rooms was the walkability and central location the Andaz has. We had no problem finding street parking as it felt closer than using their free garage behind the hotel. We walked around the town for our meals from the hotel and it was lovely during this time of year. If you're having any interest in staying in Napa, I highly suggest booking here at Andaz. Incredible service, luxurious rooms, and walkability are what you can expect here and nothing less!
Location, location, location - Andaz Napa in downtown Napa. This spot steps away from world-class wine tasting rooms, restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater, and more. The rooms are spacious and beautiful. The level of service is top-notch. We're always able to easily check bags. The restaurant's food is unique. I love this spot in Napa.
We had a nice stay at the Andaz Napa last week. In terms of location, you can't get more ideal. When you walk out of the front doors of the hotel, you're in the middle of picturesque downtown Napa, footsteps from restaurants, tasting rooms, shopping, etc. We stayed in the Tower Suite -- it was a large room on the top floor with high vaulted ceilings, a separate living space, a soaking tub, wrap-around windows, etc. We self parked in the garage behind the hotel, and the elevator was broken... not the greatest for luggage, but that's the price we paid to skip valet! The overall stay was nice, but there were a few minor pain points that surprised me. First, our bathroom trash can was full from the previous occupant. We alerted the front desk and it was remedied quickly, but it did make me wonder what else housekeeping may have skipped over in between guests. Second, the climate control was struggling... it may have been the vaulted ceilings, but it was still uncomfortably warm even set at the lowest temp. Last, we tried to use our room credit on the Mercantile Terrace, and I was told they did not have stock of the one wine I wanted to order on the terrace. The bartender made it sound like there may have been stock... somewhere... just not on the terrace. I would have gladly walked downstairs and ordered there if that would have been an offered solution, but it wasn't. We came, we saw, and I think we both agree Napa isn't it for us... so we likely won't be back, but that has nothing to do with the hotel. We generally have nice stays at Hyatt properties, and will patronize others in the future!
Great location, you're close to all the shopping, food, night life, everything when staying at this hotel. There's self parking in the garage directly begging the hotel. The service here was excellent, I had a cake delivery scheduled and the staff had the cake sent up to my room so it was waiting in the room on our arrival. We stayed in the Andaz Junior Suite. Nicely decorated, automatic fireplace, soaking tub, loved the humongous shower, double TVs in living room and bedroom. Our room faced 1st street. The TV has basic channels and allows you to cast. We used the huge soaking tub and the fireplace was automatic. The walk in shower was huge and pressure and hot water were totally fine. The location, service and the hotel was amazing for a romantic getaway. read more
3 months ago
Loved this hotel in downtown Napa. My friend booked it and this place was right up my alley .... It the middle of downtown . Can walk to places to eat and shop . Parking deck nearby . Pricey but worth it for Napa . Lobby was very lively and social. Room was beautiful clean and chic. Would definitely come back here if I come back to Napa again read more
Wow, lovely hotel! Great location, service was over the top!! Pretty modern with wood and. Metal accents. Greeted with a lovely glass of red wine and given reusable water bottles in a small wine tote. Room was comfortable and the walk in shower was the best! Their toiletries were quality. The bed was soft. The breakfast selections were the best I've had at a hotel. Again service was perfect! There was music one night. read more
1 year ago
What an amazing stay. This will be our new hotel when we come to Napa. Upon walking in, I was a bit confused where the check in was. It is to the left with a little mini podium. No one was there until they saw I was wandering back and forth looking for a desk. They walked up and checked me in. Then they asked if we would like a splash of either rose or Cabernet. We both chose Cabernet and it was delicious! Checked into our Junior suite and it was beautiful. Very clean and very comfortable. The bath tub was in the bedroom and I had an amazing bath!!! The tub was the perfect length and depth. The rum soap bars were marvelous, as well as the peppermint shampoo. The shower was amazing with their waterfall shower head and large space. The open door concept of the shower was delightful. It wasn't cold when I was showering and water didn't splash out the shower because the shower was so big and deep. It is a marbled floor and wall shower, so we had to be careful not slip. Floor shower mat is available under the sink, but we didn't see it until after the shower. Fireplace was more of an ambiance and didn't warm the room up. But it was so nice because it's open on both sides of the bedroom and living room. Double sink handles were unique and we enjoyed them. There was live music with a guitarist at night and we enjoyed it. Everything was just great! read more
I stayed here recently for a work trip. It is located in the center of town, so it is walking distance to restaurants and shops, etc. The staff was excellent and very helpful. We had our meeting onsite and the meeting rooms were well appointed and the snacks provided hit the spot. All of the meals brought to us were good as well. The room was nice and seemed like it was upgraded or refreshed recently. Everything about the room was very good and the bed was comfy too. Only downside is there is no gym onsite. Zero complaints and I recommend this place for work or for a weekend getaway. read more
1 month ago
1 year ago
As frequent travelers and World of Hyatt Globalists, we were excited to check into the Andaz Napa for a weekend in wine country. While there are certainly some positives, our experience left us feeling that there are better options in the area for the price. Room & Suite Experience: We stayed in a Junior Suite, which was spacious and well-appointed. The size of the room is a definite plus, with plenty of space to spread out and relax. However, our suite was located on the second floor facing the terrace, which turned out to be less than ideal. The terrace is a popular hangout spot, and the noise from guests lingering late into the night made it difficult to get a good night's sleep. If you're a light sleeper or value peace and quiet, I'd recommend requesting a room away from the terrace. Another notable downside was the lack of natural light. The windows, while they do open, don't have screens, which raises some security concerns if you want fresh air--especially on a lower floor. It's a small detail, but one that impacts the overall comfort of the stay. Globalist Benefits: As Globalists, we appreciated the recognition, but it's important to note that the breakfast benefit is capped at $40 per person. Anything over that amount is charged to your room, which is unlike many other Hyatt resorts that offer a more generous or uncapped breakfast benefit. While the breakfast itself was tasty, it's something to keep in mind if you're used to a more inclusive offering. Amenities & Service: One of the things we've enjoyed at other Andaz properties is the complimentary snacks and non-alcoholic beverages. Unfortunately, Andaz Napa still does not offer these amenities, citing ongoing Covid precautions--a policy that feels outdated at this point, especially given the rates charged. Location: The hotel's central location in Downtown Napa is a big plus, with dozens of restaurants and tasting rooms within easy walking distance. It's perfect if you want to explore the city on foot and immerse yourself in the local scene. That said, the area can get quite rowdy, especially on weekends--lots of party groups and late-night revelers, which adds to the noise both inside and outside the hotel. Overall Value: While the Andaz Napa has some strong points--especially its location and room size--the overall value just isn't quite there compared to other options in the area. For the rates charged, we expected a bit more in terms of amenities, comfort, and Globalist recognition. If you're looking for a quieter, more luxurious, or more inclusive experience, it's worth exploring other properties in Napa Valley. read more
The service was great. Our food came out quickly. I enjoyed their mimosa options. I had a cranberry mimosa for the first time. I order lox any chance I get, so I ordered the lox bagel sandwich. I didn't realize that it would come deconstructed though. We sat in oversized chairs which were surprisingly comfortable, but a little hard to eat from. read more
Even though we only stayed here for one night it was a wonderful experience! The hotel is very centrally located and we were able to walk to alot of highly rated restaurants. The hotel lobby staff are very knowledgeable about the area and things to do. We were greeted with a glass of wine upon arrival which was a nice surprise as well. The room itself was beautiful and spacious. The pillows were so comfortable we joked about trying to find it online for ourselves. The bathroom also had plenty of space with great lightning and spacious walk in shower. Overall, our short stay was a memorable one and can't wait to stay here again when we return to the area! read more
3 months ago
8 months ago
Beautiful hotel. Our room was clean, modern and gorgeous. They have wine tasting in the lounge and the location is very accessible to many wineries! We loved the rooftop bingo and fire pit! read more
Andaz Napa was the very first Andaz property we ever stayed at. And our first impression of it was what made us fans for life. The first time we stayed here was 10 years ago, shortly after they recovered from the earthquake in August '14. We have never heard of the brand before then and after that great stay, we decided to stay at other locations (Andaz Maui is our home away from home!) A couple of weeks ago, we needed a last minute spot to stay overnight and of course....of course, we had to stay here! And because our last stay was so wonderful, our expectation was very high. Unfortunately, we were less than impressed this time around. But because we were there only for the night, I didn't think too much of it. However, when we checked out the next morning, I decided to express my disappointment to the manager. That interaction, along with how those concerns were addressed went beyond my expectations! Andaz Napa is now an older hotel, and I'm glad management has recognized this and are looking to updating the property in the near future. Additionally, it makes me happy that the customer service remains top notch. We are looking forward to returning to check out the new and improved hotel in the near future! read more
Came here for a one-night stay with my boyfriend. We were incredibly surprised at how wonderful this hotel was as I had been torn between booking this or another one in the area. I booked through booking.com. When we first arrived, we were immediately greeted by one of the staff members and directed to the check in counter where a woman helped get us squared away. As she was doing so, the gentleman that led us to the desk gave us each a welcome glass of wine and a complimentary tote bag with two bottles of water. All people involved in our check-in were not only friendly but also made the whole process seem personable and comfortable. They sent us up to our room which we were surprised that we were seemingly upgraded to a junior suite which was room 215. It was right off the elevators to the right but was not too noisy which we appreciated from the get-go. Everything in the room felt luxurious and incredibly clean. We took advantage of utilizing the bathtub and using the fireplace the entire time we were there. The best part of this hotel I would have to say beyond the amazing staff and rooms was the walkability and central location the Andaz has. We had no problem finding street parking as it felt closer than using their free garage behind the hotel. We walked around the town for our meals from the hotel and it was lovely during this time of year. If you're having any interest in staying in Napa, I highly suggest booking here at Andaz. Incredible service, luxurious rooms, and walkability are what you can expect here and nothing less! read more
Location, location, location - Andaz Napa in downtown Napa. This spot steps away from world-class wine tasting rooms, restaurants, boutique shopping, art museums, The Napa Valley Opera House, Uptown Theater, and more. The rooms are spacious and beautiful. The level of service is top-notch. We're always able to easily check bags. The restaurant's food is unique. I love this spot in Napa. read more
We had a nice stay at the Andaz Napa last week. In terms of location, you can't get more ideal. When you walk out of the front doors of the hotel, you're in the middle of picturesque downtown Napa, footsteps from restaurants, tasting rooms, shopping, etc. We stayed in the Tower Suite -- it was a large room on the top floor with high vaulted ceilings, a separate living space, a soaking tub, wrap-around windows, etc. We self parked in the garage behind the hotel, and the elevator was broken... not the greatest for luggage, but that's the price we paid to skip valet! The overall stay was nice, but there were a few minor pain points that surprised me. First, our bathroom trash can was full from the previous occupant. We alerted the front desk and it was remedied quickly, but it did make me wonder what else housekeeping may have skipped over in between guests. Second, the climate control was struggling... it may have been the vaulted ceilings, but it was still uncomfortably warm even set at the lowest temp. Last, we tried to use our room credit on the Mercantile Terrace, and I was told they did not have stock of the one wine I wanted to order on the terrace. The bartender made it sound like there may have been stock... somewhere... just not on the terrace. I would have gladly walked downstairs and ordered there if that would have been an offered solution, but it wasn't. We came, we saw, and I think we both agree Napa isn't it for us... so we likely won't be back, but that has nothing to do with the hotel. We generally have nice stays at Hyatt properties, and will patronize others in the future! read more
1 year ago
This is a nice hotel in downtown Napa on 1st St right in the middle of everything, walking distance to great restaurants and cafes. The room is a little small but the bed and pillows are very comfortable. Free parking in the back of the hotel and at checking in you get glasses of red wine. read more
6 months ago
1 year ago
Wow! We had a fabulous experience at this hotel. What stood out? The staff! Top notch from valet to front desk staff to our servers at breakfast. It was a Saturday night so there was live music in the lobby by the bar that was fun to return to after our concert at Uptown Theater. We did have a Jr Suite which faces the street and is amazing room. Yes, there is a loud bar on the corner but we just turned on the AC and they quieted down by 1230am. Don't miss breakfast! We will definitely return :) read more
10 months ago
7 months ago
2 years ago
This hotel is very nice. We stayed in the Andaz Junior suite with terrace. Terrace was large with a table and chairs as well as lounge chairs. It looks over downtown. Only downfall is that you cannot see over the terrace wall from the lounge chairs. Soaker tub is HUGE! The fireplace was very nice. Room was clean and comfortable. Breakfast/lunch recommendation: PETITE SOLIEL! Just across the street from the parking garage. Owner is friendly. Cafe has a fun vibe with friendly staff and the food was delicious! Parking: self parking garage is behind the hotel on Clay street. Must park on 2nd or 3rd floor. Elevator was out of service during our stay. read more
2 years ago
Great location in downtown Napa. Lots of restaurants, bars, wine tastings etc nearby. They also have a full bar and restaurant. Breakfast was excellent! In the afternoon they had wine tastings in bar, lobby area. Also happy hour at the 2nd floor terrace, which is a great outdoor space with full bar. (Not sure about parking as we took Uber from SF) We stayed in a junior suite on the 5th floor, overlooking the terrace. Loved the room. Big space, perfect for remote work for 2 people. Staff is super super friendly and nice. Actually, everyone we've met in Napa just seems super nice!!! Such a great relaxing feeling. Hotel is pretty quiet. Very much like downtown Napa itself. So, sounds like a perfect stay! I definitely recommend this hotel. read more
7 months ago
1 year ago
This goes for the service delivered by both Hyatt Andaz at this location and the credit card company. Being a Hyatt member who frequently uses their services, my fiancé and I thought that we would at least get optimal service with being a member. This is a one time cancellation that we urgently needed to have since we ended up having a family medical emergency. We booked in advance, several months out, and were even willing to lose a couple of hundred for their "deposit", but when you book, they take your whole amount rather than a deposit for a couple of hundred dollars, so we had no option but to pay full price. Per Hyatt credit card, we had to ask the property for their word in whether or not we would be partially refunded or even given credit back to use at another state. Still, here we are with no answers, basically taking in the whole $1500 amount and not even being able to make it. The fine print clearly states that if "there are unforeseen circumstances due to medical emergency you can get credited back or a refund up to the amount charged." We are just normal people asking for our hard-earned money back and truthfully due to a medical circumstance. These are money hungry people that won't budge, and keep repeating themselves saying "it's non-refundable." Okay, so then give us the credit back so we can find a different date that is suitable when we can use it. This property will do nothing except take your money once you book. No hearts or thought process. All they see is money. Funny thing is, the people deciding whether it's refundable or aren't even the ones who physically have the money, so what is it to them? You'd think a place known for their prestigious customers would help this one time. Horrible service. Cold-hearted people. You cannot take your money with you to the next life. read more
3 years ago
The Andaz in Napa offers a luxurious experience with its stylish decor and spacious rooms. The staff is attentive, and the amenities, including the rooftop terrace and on-site restaurant, contribute to a memorable stay. It's in the perfect location right off of first street making it easy to walk to nearby restaurants and shops. There's a nice bar and restaurant located in level 2 at the restaurant. read more
2 years ago
2 years ago
The accommodations at the Andaz Napa are quite enjoyable. The rooms are elegantly designed with a modern aesthetic, featuring plush, comfortable bedding and thoughtful amenities - including Tully's coffee which I love. I am not sure I would recommend a room on the street if you want to sleep in, it gets a little noisy. One of the highlights is the happening bar. They have a decent wine by the glass list, I can be a bit of a wine snob. I had an Espresso Martini, which was delicious. They have a "special" Irish cream they use. I will say the bartenders are not super fast. I waited about 10 minutes to get acknowledged. In their defense, it was an active night, but they are not super efficent. For some reason, they make lots of trips to some back room down the hall for more glasses and products. They could use a lean management consultant for sure. The hotel frequently hosts talented local musicians, creating an atmosphere that enhances the overall experience for sure. When came in from dinner around 10pm, the lobby and bar was happening. The pictures I snapped were from earlier in the evening, prior to leaving for dinner. read more
1 year ago
4 years ago
Took a minimoon overnight here and loved it. We had a junior suite and it was incredible. Huge bathtub, rain shower, decent tv, and electric fireplace. The bed was comfy and they have blackout blinds. Really nice smelling soaps and such. There is a parking garage behind the hotel that you can self park or they will valet your car. (Put in the garage address if you're driving because Napa has some one way streets. Park on 3rd floor for overnight! They will give you a parking pass when checking in if you self park). We could walk all around downtown from the hotel which was awesome. Everyone that worked there was super nice and happy to answer my questions. Had a cocktail at the second floor bar which was a nice atmosphere and not busy at 5:30 when we got there. Had brunch at the restaurant on the ground floor and it was awesome. Had the gf meat omelette and a (jk 2) mimosa with light grapefruit juice ( ) and my husband did bacon and toast and we were both super happy. I would stay here again for sure. The lovely person that checked us out told us they will be doing a renovation late 2023 so I'm looking forward to seeing what they do. read more
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Is this the same hotel that got busted for lying about their amenities on zdnet.com?
https://letmegooglethat.com/?q=Is+the+Andaz+Napa+%20the+same+hotel+that+got+busted+for+lying+about+their+amenities+on+zdnet.com%3F
Is it kid friendly?
I wouldn't call a kid unfriendly, but if I were a kid, I'd probably pick somewhere else. Like Chucky Cheese.
Review Highlights - Andaz Napa
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