I recently booked at the Napa Winery Inn under stressful circumstances my home in was being fumigated, and I needed to find a safe place quickly for myself and my daughter. To make matters worse, I accidentally booked the wrong dates while already overwhelmed. Randy at the front desk turned what could have been an even more chaotic experience into something genuinely touching. He was incredibly kind and patient, helped me sort out my reservation, made sure I received the local rate as a Solano County resident, and even guided me through how to handle my Expedia reimbursement. He truly went above and beyond at a moment when I needed it most. I can't recommend this place enough and Randy is exactly the kind of person who makes a hotel feel like more than just a place to stay. Thank you! read more

I recently stayed at Napa Winery Inn and had a wonderful experience. The location was perfect, right in the heart of Napa Valley, making it easy to explore the local wineries. The staff was friendly and welcoming, which made me feel at home immediately. I enjoyed the complimentary breakfast each morning; it offered a nice variety to start the day. Overall, my stay was relaxing and just what I needed for a getaway. I would definitely recommend Napa Winery Inn to anyone looking for a peaceful retreat in wine country! The staff were the most friendly I've ever encountered at a hotel. Pool and hot tub were great too! read more

This was the perfect place to stay for our short trip to Napa. It exceeded my expectations in many ways. The staff and service was excellent professional friendly warm and attentive. The complimentary breakfast was perfect and included a diner style waffle maker, parfaits, hard boiled eggs, coffee, pastries, oatmeal, bagels. The hot tub was great and no fuss regarding BYOB and procuring towels. I would definitely stay here again :) how do I like? read more

Stayed overnight while in town and this hotel is quiet comfortable and clean. An excellent value for the area. We were passing through on the way south and looking for a place to check in early, this establishment is very accommodating. I made reservations through the hotel website, and made a check in date error and did not realize it until after processing. I called the front desk and they went above and beyond to help me get everything straighten out. Upon arrival the gentleman managing the front desk welcomed me by name. Check in and out were both easy. Our double queen room located on the second floor was comfortable, clean, well appointed and quiet. They offer a basic continental style breakfast as well, nothing fancy but a nice start to your morning. All in all, a great stop for overnight or longer. 4.5 Stars rounded up for the kind and helpful staff 001197 read more

This place was pretty central to the wineries and downtown area. They have a working hot tub and pool area. They do offer complimentary breakfast which had great options. In addition, they also have a mini store option in the lobby area. The lobby area was clean and organized with seating and tvs. The workers were so friendly and nice. The host checking us in was helpful and nice. The only negative was the hallway on the 3rd floor had a strange smell to it. Overall, if you're looking for a place to stay for a good price this would be a great option. read more

I really enjoyed my stay at Napa Winery Inn. Everything was clean, my room was comfortable, and the location was very convenient. The staff was outstanding--friendly, professional, and very attentive. They made me feel welcome from the moment I arrived, and I really appreciated how they remembered their guests. I liked my stay so much that I extended it for another night. I would definitely come back and highly recommend this hotel. read more

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We had a wonderful stay! This hotel is located close to downtown Napa, wineries, and places to dine in. Check in was quick and easy. Across the hotel is a Brazilian steakhouse so if you don't feel like driving but would like a great meal, it is only a stone throw away. Speaking of parking, there's plenty of parking if you stay at this hotel for the cost of $0. I've checked out other places prior to booking and saw a few with parking fees. This hotel also offers continental breakfast but aside from our morning coffee, we didn't really take advantage of it. We went out to breakfast instead. The staff at the front desk were fantastic from check in all the way to the day we left! They have a variety of snacks, beverages and other food items for sale in the lobby. There is an outdoor pool and a hot tub. We didn't get the chance to enjoy these amenities either but had we stayed longer and had a more relaxed itinerary, we definitely would have. The room was on the third floor. No complaints. It was nice and quiet aside from the neighbor banging their doors loudly on our first night. Nothing that the fan constantly being on didn't solve though. Big containers of shampoo, conditioner and body wash are available. I loved it! I didn't feel like I was trying to squeeze out liquid from tiny bottles or have to ask for more after day 2 of our stay. It's the little considerate things for me. I'm glad I chose this place to stay during our visit. It was quaint and wonderful and helped in making our trip a success. read more

Beautiful spacious room, very well maintained, excellent customer service - Mirasol and Jeffrey! Good value as well. This will be our go to hotel from now on. read more

Quality/Quantity - Surprised and disappointed. Due to our travels, and last minute plan changes, we only spent one night here (less than 8 hours)... And the bed was too stiff for me and I had some slight back pains when I left. Plus a long drive to Paso Robles the following day as we were continuing our winery tour. My wife booked a non refundable room (otherwise we would have canceled). Major construction is happening - I guess the good news is that future guests will/should have a beautiful place to stay. The pool and hot tub was closed during the remodel. The room was of decent size. Had issues with the hot water and shampoo dispenser. Both were fixed when we got back to the room. The fridge turns on for only 2 hours at a time??? Slight inconvenience. As I like my wine and beer cold!! Or was it a user issue...? Continental hot breakfast. Having hot self made waffles was nice. 24 hour coffee, thanks. Atmosphere - See pictures. The lobby interior was nice. The exterior was under remodel. Pet friendly. Plenty of parking, even with all the construction. Service - Checked us in right away/early. Thank you. But also warned us that the only room was near the main road and could have been noisy. Well not as noisy as the team remodeling outside... Price - $173, expensive for what we got. But again, we were in Napa... Owner Comment - I am sure you will be so much nicer after finishing your remodel. read more

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wine-ing down for the night I stayed at this property overnight in May 2023 with my brother and sis-in-law. N O T E During our stay here in early May 2023, the lobby was under construction/renovation, and the "front desk" was temporarily relocate to a guest room on the 1st floor. Hopefully, the renovations have been completed by the time this review is (finally) written and posted. The parking lot is fairly spacious, and there was adequate signage directing guests to the temporary home of the front desk. The male staff member that assisted us was warm and welcoming, and gifted us a bottle of red wine when he discovered it was recently my brother's birthday. Our room had 2 queen beds, a small sitting area by the A/C unit, a decent size bathroom, and looked to be recently renovated. The beds were comfy, and the room met our needs for our overnight stay. The following morning, there were some breakfast offerings that we took advantage of; mainly fruits and small pastries. Very convenient to "grab and go". B O T T O M L I N E Overall, a decent one night stay a the Napa Winery Inn. read more

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I'm so happy we decided to stay here for one night.  It took a long time to get checked in but, other than that, everything was perfect!  The lobby is really nice, and they sell lots of yummy food items and gifts.  There's a kitchen area where breakfast is served.  They have a microwave and a toaster.  There are paper plates and bowls along with utensils.  I had some food that I wanted to heat up in the microwave so I asked the girl at the front desk if I could use a paper plate.  She told me to make myself at home.  How nice!  Our room was spacious and comfortable.  There was a Keurig and K-cups, and they provide shampoo, conditioner, and shower gel.  Their complimentary breakfast was, by far, the best breakfast we had on our 10-night road trip.  They had regular coffee, as well as decaf, flavored creamers, a variety of different teas, apple juice, orange juice, three kinds of cereal, muffins and Danish, yogurt and yogurt parfaits, bagels and toast, oatmeal, waffles that you can make yourself, hard boiled eggs, and fresh fruit including strawberries.  I highly recommend staying at this beautiful hotel if you are in the area. read more

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Amazing stay. The staff was so friendly & always checked on us. Good breakfast! The room was spotless and great in size

Passing through for one night with my family of four and our dog, this pet friendly place was a wonderful place to sleep relax and recharge. Our dog was welcomed in the lobby, in the room, and at the breakfast area so we were all together. He was leashed the entire time. Rooms were clean, spacious, and stylish. Not pretentious. Complimentary continental breakfast was convenient and good quality. Made fresh waffles and had a side of yogurt with fresh blueberries. Front desk were friendly and inviting. Shout out to Taylor and Melinda. We charged our EV too for the night. Overall, had a wonderful stay and will be back to Napa Winery Inn. read more

Perfect option that offers a luxe details and interiors, while offering a quaint and personable experience. Great value and quiet location. Special thanks to Melinda for her above and beyond service! read more

We had a very nice stay at this hotel. Friendly staff, warm and inviting lobby, and clean comfortable rooms. I used the hot tub twice, the water was hot and the jets were strong, and the area was relatively clean. Though you could smell how strong the chlorine was, I felt it was a well maintained jacuzzi. The breakfast was exactly what you'd expect, but the hot Chocolate and Yogurt parfaits were a nice touch to make it seem special. read more

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5 Stars - A Birthday to Remember Thanks to Randy! I can't say enough great things about my experience at Napa Winery Inn -- especially thanks to Randy at the front desk! From the moment I arrived, he made me feel welcomed, acknowledged my 50th birthday with such warmth, and went above and beyond to make my stay memorable. Every time I passed through the lobby, Randy greeted me with a friendly smile, made sure I was comfortable and well taken care of, and was incredibly accommodating. He thoughtfully took the time to explain all the best local deals, restaurants, and wineries -- which made exploring Napa even more enjoyable. What truly touched me was the personalized birthday surprise: wine, chocolates, and a beautiful card just for me. It was so thoughtful and unexpected, and it made me feel truly celebrated. I loved and appreciated every detail of my stay, and Randy was a huge part of why it was so special. Thank you, Randy, for your kindness, hospitality, and for making my milestone birthday unforgettable. You are a gem, and Napa Winery Inn is lucky to have you! read more

Napa Winery Inn - Complimentary Bottle of Wine for my 50th birthday - Hotels Near Me - Napa, California

I booked a stay through my credit card and it was really easy to check in and out. No additional charges at the property and no hidden fees, thank goodness. They do offer a continental breakfast and it's pretty standard - cereal, milk, fruits, bagels, etc. they also have a small dining space for you to eat your continental breakfast. Our room was spacious and clean enough, I guess? The bench and night stands were dirty. Almost as if they didn't wipe them down and that makes me wonder if they fully clean the rest of the room then... The TV had Netflix which was cool and the bathroom lighting was great. There was also shampoo, conditioner and body wash available in the shower. The bed was pretty firm and the pillows were terrible. They looked fluffy but after laying on them for 20 minutes they flattened out completely and you were basically laying on the mattress. Terrible. It made for a struggle to sleep at night. We were also on the first floor which I wouldn't recommend. The laundry/supply room were just down the hall so we heard everything in the morning. It got pretty loud. The inn is pretty central to everything. We drove to Yountville one day and Sonoma the other. It's also not too far from downtown Napa. If you're looking for a cheaper and decent stay then this Inn is a great choice! read more

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Fabulous. And great value. Super dog friendly. Service was so amazing. Everyone is nice here. There was some construction on site and the side doors didn't allow for re-entry. So it was a bit inconvenient to have to walk around to the front. Also not much grass on site for the dog but a nice park across the street. Would definitely recommend and stay here again next time. read more

How this place doesn't have higher ratings is beyond me!!! We checked in on a late Friday rainy night to celebrate our 17th wedding anniversary. Mariana was so friendly and gave us great suggestions for dinner since it was so late. She also gave us a bottle of wine to start our celebratory weekend. The room was so cute but most importantly it was clean! They really go the extra mile here! Every employee we came across was kind and greeted us with a warm smile. Mariana didn't let us go outside without an umbrella which I appreciated so much! Breakfast was basic-not too many options but what they had was of great quality. There was a little bit of construction but that just shows they care about improving their facilities for their guest. I highly recommend the Napa Winery Inn and we will definitely be back! read more

Napa Winery Inn - Charming and spacious room! - Hotels Near Me - Napa, California

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This hotel is an absolute gem!!!! We stay here often and always feel a warm, happy, welcome. The rooms are perfect... spacious, very comfy bed, & modern finishes. A special shout out to Melinda at the front desk for being a ray of sunshine and making our experience exceptional. There are two fantastic restaurants very close by: Flume & Il Posto. Yountville is a quick uber ride away :) we will be back many more times!! read more

NEVER Again!!!!Money spent wasn't worth the stay.Wife found a dead bug in the bed..Them took more money out of my account...

A few months ago, my life was up-ended and thrown into a state of chaos when my mom called me and told me my dad had just had a serious heart attack. My parents had been visiting friends in Napa, which is two hours from where we all live, and suddenly my mom was camped out in the hospital while my dad was in intensive care. So I dropped everything, jumped in the car, and on the 2-hour drive to the hospital I had to solve the logistical issue of finding last-minute hotel rooms for my mom and myself on what was a busy weekend, and without paying exorbitant prices, I hoped. Napa Winery Inn came through for me and made the next few difficult days so, SO much better and calmer and less stressful then they would have been otherwise. The entire staff was great, and most wonderful of all was Melinda, who was a manager or senior staff--she was nothing short of a guardian angel, going to great lengths and doing everything and more than I could've asked for in helping me. First, she got me a comfortable room last minute at a reasonable rate; and then over the next few days, Melinda and the staff proactively solved a dozen or more little emergencies that came up-- everything from helping me to extend my stay for a discounted rate, to allowing us to leave my parents' car in their parking lot for a week after we left, and much more in between. Melinda and the whole staff in general were thoughtful, attentive, warm and actually supportive, as if they were long-time friends. Seriously, without my saying anything, everyone knew my situation with my Dad in the hospital, and they'd ask me how he was doing when I'd return at night and ask what else they could do. They were genuine and helpful and caring in a way I've never experienced before outside of my personal family and friends. It was a hotel, but they made me feel like I was being taken care of by close friends. So I will forever be grateful to them, and to the hotel that was smart enough to hire these awesome people. When I'm next in Napa, if the most expensive eco-wine-spa-whatever resort offered me a free presidential suite, I would without hesitation say "Not a chance" and go happily pay the Napa Winery Inn's extremely reasonable rate and catch up with the staff, and enjoy my clean, comfortable room, and know that this is what actual, meaningful "quality" and "value" feels like. read more

It's a cute inn, however we experience many bumps during our two night stay. Within an hour of arriving. The toilet starts to flood and water starts pouring all over the bathroom floor and inside our room, resulting in our belongings getting wet. Only one employee is working per night shift. They ask if we can sleep there for the night and we say no because the floors are covered in toilet water and we are unable to use the bathroom. So we can handed a pile of towels. We ask for another room. However they are sold out. By some miracle they manage to find a spare room at midnight. So we can sleep for the night. At 2am we are sound asleep and an employee barges into our room. No door knock. No phone call. No announcement of who they are. They basically OPEN our door and walk in. Of course we have no idea what's going on. A room with three women get woken up by a male employee at 2am. Of course we thought someone was breaking in so we start to scream. The employee runs off. We call the front desk and the employee tells us he apologizes he didn't know the room was occupied. Wtf! During the shift change they didn't relay the information. So we go back to sleep. Once again 9am rolls around and we are trying to catch up on sleep since employees want to walk in our rooms as we sleep and they ask who we are. Multiple times we have to explain what happened. We then go out and return to find our keys dont work. We have to go to the front desk where there is a different employee who didn't know we had our room switched. Once again we have to explain our story. On our day of departure we find additional charges for the hotel room. I wouldn't stay here again. read more

Napa Winery Inn - Before it flooded the entire bathroom - Hotels Near Me - Napa, California

Here on personal business. Friendly 24 hr front desk. February stay. Low $100 range for one night. Newly remodeled modern barn decor with a West Elm vibe. Adequately clean. Allows pets. Elevators to 2nd and 3rd floors. Interior halls : no exterior doorways to rooms. Windows are single paned. So if you are a light sleeper request rooms on the residential or interior side. The traffic sirens and large big rigs are very audible. Location is near the main road and near a freeway area. Rooms on the freeway side are louder. Rooms away are quieter. The hotel was not full so we were not bothered by neighbors' noise minus the ice machine a few times. Snack area near the check in desk. Apples , hard boiled eggs, oatmeal, orange juice, coffee, Bananas , cold cereal and milk yogurt, lemon ice water dispenser a basket with hot chocolate packets, tea, etc. Breakfast is continental. As with all hotels after Covid shut down housekeeping isn't up and running to speed yet. Not as detailed . A lot of the older citizens are staffing hotel maid service. If hotels were to simply purchase reading glasses for older staff this will likely up the quality of detailed cleaning. Either that or pay better health insurance including eye insurance. Upholstered items and rugs not pristine clean but good. Bed was clean. Not a fan of feather or down pillows with large feathers that you can feel through the pillowcases ; High end goose feather pillows need very high thread count coverings ( like ridiculously high end as in Yves Delorme) and extra layers so feathers are unfelt by the sleeping clients. It's probably why so many hotels forego the feathers except on throw pillows. Bathroom is clean with classy Bigelow brand shower gel, shampoo and conditioner in fashionable and eco friendly dispensers attached to the subway style white tiles in the shower walls. Overall would recommend over a lot of other options Safe somewhat residential area. Ample parking. As usual I have trouble sleeping in a hotel... so view my review from the point of view of a person who is a light sleeper to begin with. There is a steak house behind this hotel. Il postal trattoria is very close as well, although not walking distance. Drive about 400 meters and over the freeway. We had a car so we can't review walking distances on this trip Pets allowed but not to be left in rooms alone ( kind of like small children right) It's a budget hotel. But during high season this place can be pricey ! It is however better than a motel 6 and cleaner than some B and B's and most budget hotel motels downtown that are more expensive but quite run down ( as in black grout) and can be much noisier if inebriated wine tasting tourists are just outside off of Main Street. This hotel is nice for under $250 max. I recommend this hotel. Be aware of what to expect and you will be fine. read more

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I really wanted to love this hotel, considering how great the price was. I didn't hate it but I didn't love it either. It's currently undergoing construction on the first floor, and that construction can be quite loud during the day. As far as I know, all the guest rooms have finished their construction already. You can't use the lobby entrance and you have to enter the pool from the exterior of the building. Other than that, the current construction shouldn't affect you too much. staying here. The positives to this hotel are the price, the super quick check in process and the free breakfast. The check in process took me less than two minutes. The free breakfast isn't anything amazing but there is a large selection of food. You have oatmeal, bagels, yogurt, cereal, apples, bananas, orange juice, milk, coffee, tea, and probably other things I'm forgetting. Most of the negatives are about the building itself. It's an older building that has recently been renovated on the inside. The guest rooms themselves look nice overall until you really start looking at things. Even though the rooms themselves have new amenities, they are starting to get dinged up a little bit from guests. Also, you can tell that the renovations were done very quick and cheap. I noticed in my room that the window does not shut flush in a window frame. The window has a small gap which let in outside noise, air, moisture, and probably bugs. See attached photo. Also, in my particular room, the hot water knob for the sink was not attached properly, so it could be completely moved around on the sink as you will see in the attached video. Around the windows, you can see where the worker cut the drywall in a completely crooked line. It's very obvious, and in another spot you can see where it was obviously patched up and not done well. In another photo, you can see where the smoke detector was left in place while they scraped the old popcorn ceiling off but now that the smoke detector is not flush to the ceiling you can see the old popcorn ceiling underneath. These are just things you wouldn't see in a high-end hotel after a renovation. Are most of these things going to bother you? That's up to you. Since we're talking about the general construction of the building, I will mention one thing that's not from the renovation workers. Since the building is old, you will most likely hear your neighbors above you as they walk about their room. I could hear my upstairs neighbor, every time they took a step. Every single time. I could also hear the neighbors through the walls sometimes. The housekeeping is an issue as well. They ask you when you check in if you would like housekeeping. I said yes. They told me then that the housekeeper only comes in every other day. I checked in on Tuesday which meant that I was due for a cleaning on Thursday. When I got back into my room around 3PM the housekeeper has still not been in. I called to double check that they were coming and they said they should be there shortly. By the time they showed up, I just asked for fresh towels and for the trash to be emptied. As you can imagine tiny hotel trash cans get filled up quite quickly over three days. Also, the towels definitely needed changing at that point. It seems like a cost cutting measure from the hotel. It may not bother you, but it bothered me. Here is a strange thing that I wasn't going to mention at first. I'm not saying that the hotel is haunted because I have no proof of this but if you told me it is I'd believe you. We went to bed one night and had the latch on the door so nobody can enter. Ever since night one I had a weird feeling from one corner of the room that is darker than the other portion of the room due to the color of the walls. It's the portion with the couch in it. I just kept getting this feeling of don't look in that corner because there's something there. This one night in particular I'm speaking about the room was completely secured and I heard footsteps right next to the bed, walking into that corner of the room. I knew that nobody could be in the room other than myself and my girlfriend yet there were footsteps in the room walking into that dark portion. I've never heard anything about it being haunted or anything like that, so maybe it was just a dream that I was half awake for. I don't know but I thought it was an interesting story to throw into my review. read more

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Needed a place for 2 nights that allowed dogs and was reasonably priced. Napa Winery Inn definitely met and even exceeded my expectations at times. The rooms were spacious and modern. The free breakfast was solid. The staff was friendly and helpful during check in and check out. I would not hesitate to recommend this place to a friend. read more

We booked this hotel thru hotels.com, and a reasonable price for Napa Valley. The photos and amenities looked nice. Upon arrival, the external parking and entry were clean and well maintained. At the check-in desk, Jeffrey greeted us with a big smile, recommended nearby restaurants, and made sure we had everything we needed. Excellent service! The room is wonderful! Clean, spacious, no issues. We would stay here again, and we highly recommend the hotel, and Jeffrey! Mike & Wanda Wichita, KS read more

This is not the Archer downtown, but it's a very clean, lower budget no-nonsense option...perfect for a couple of nights without breaking the bank. The hotel is located off the main road 1-2 blocks from where the highway ends. Thankfully, it had no road noise...and actually very quiet. It doesn't feel like you are in "wine country", but it is what it is. A small amount of *free* breakfast items is served, mostly from Costco -- danishes, bagels, muffins, and they also have ready-made waffles, toast, bananas, apples, etc. Coffee and tea, too. It's basic, but fresh. I found the staff very nice, housekeeping and front desk. A special "shout out" to one of the nicest, friendliest, warm, and smiley person -- Jeffrey. He is over-the-top outstanding! read more

This stay was part of our 30th anniversary trip. The check in was easy. The room we had was great. This hotel was nicely decorated and the bed was comfortable. We needed wine glasses and the front desk kindly had real glassware available for guests. (that was definitely a plus as we really didn't want to use plastic cups : / ) This hotel says it has breakfast but we were slightly disappointed. Just cereal, bagels, frozen waffles....we were looking for some freshly cooked items (bacon, sausage etc) but it was sufficient. Conveniently located. We would definitely stay here again. read more

This hotel is not fancy but it's clean, safe, relatively affordable and located right next to St. Helena Hwy. Check in was fast and convenient, staff were friendly and gave helpful advices. The king room was fairy standard and the furnishings relatively new. There was Keurig and mini-fridge, but no microwave (in lobby) nor safety box. Pillows were big, fluffy and comfy, mattress was probably medium soft and comfy as well. Bathroom sink had plenty of counter space, shower was hot and had good pressure. The AC worked, noise level was tolerable at low mode. The mini swimming pool was open but the whirlpool was closed. No RSVP required on a slow day and we relished the pool on a baking hot Napa afternoon. Parking was abundant and safe, there was a Brazilian steak house next door. You are 10 min from downtown Napa (15 min if you are new to rotaries), Yountville and its famed restaurants are less than 10 min away. If you just want a clean, safe and comfy place to crash this is it. You can easily spend more for wine tasting in a fancy winery. read more

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This place was fine--it seemed clean in the room but rundown in public areas. The breakfast selection wasn't anything special--some dry cereal, bananas, etc. The bed and pillows were comfortable, and the linens were clean. Our room had a weird backed up sewage smell. We could hear a lot of freeway noise and it's not walking distance to much of anything. The parking lot seemed safe. It was not cheap, but it was significantly cheaper than other options. read more

Great place to stay at, clean, good looking, conveniently located and everyone is very friendly and nice also as a plus, it's dog friendly. We visit Napa about once a year and this is our new favorite place to stay. We'll be coming back soon! read more

Less than 15 minutes from downtown. Staff are friendly. We were able to check in early. Very clean. Room was a good size and modern. Would definitely stay here again. read more

Hotel is in a nice location and rooms are great. Jeffrey at the front desk is very friendly and professional. I would definitely stay here again. read more

This is the hotel you want to be at if you are planning to not do anything except sleep at the hotel & want to spend your whole day at the wineries. There's no room service, no exercise room, and the pool is shut down during maintenance. If you want to.. let's say.. read outside in the nice weather day, you can't do that either because the paint they're spraying will get on you. I'm giving this place 4 stars still because there is a continental breakfast, the rooms are very beautifully renovated, the interior of the hotel is rather stunning, and they're giving us a refund for the second night as we decided to leave early because of underwhelming amenities. I appreciate them being accommodating when they know its circumstances aren't ideal. read more

I absolutely love this place. Their customer services on point and better than most of the hotels I've stayed at around the world. Evelin was so helpful and friendly. The customer service she provided was above and beyond my expectations. She was so welcoming and friendly. Asking me about my trip and where I came from. She made me feel very welcomed and I appreciate that more than you could ever know. Keep up the good work Evelin, you're a true professional. read more

What a shi*t hole! The rooms are ok but they are next to several busy roads and you can hear cars all night. Super noisy early in the AM. They are also renovating and put us right next to the room being renovated. There's plenty of empty room. This place is trash. The people who work here are trash. The pool looks like a swamp. Nasty!!!! read more

If given an opportunity to do a do-over, this is where I would start. The hotel is clean but limited on employees, if you need anything like bottled water or towels, the person that works the front desk will have to bring it to you and they would do so when they can leave the front. We only booked this hotel because my girlfriend wanted to take a jacuzzi, however we learned upon checking in that the jacuzzi was out of service...so there goes that. I mean they said the water was hot but no bubbles, also the pool is not heated. They do not provide room service during your stay, we were there 4 days and never did they clean the room, nothing so even your trash will pile up unless you empty it yourself. They said we should have been told at check in but we were not informed. We ran out of toilet paper, body wash and shampoo and when we requested it we were informed that they had no one to bring it to us. An hour later someone knocked at our door, they forgot some of what we requested but we made it work. The only reason for the 2 stars is there was a gentleman in the morning that was always smiling and made good conversation. Also its location was good. read more

Beautiful hotel. super friendly and helpful staff. great location with a delicious continental breakfast, Margarita always kept breakfast area clean and very attentive for people needed help. rooms super clean,comfortable beds. My family and i have stay at this hotel for the last 8 years once or twice a year, and NEVER go wrong :] Thank you Shandy and Graciela for keeping this hotel nice and welcoming. read more

Stayed for 2 nights for a trip to Napa that was centered around a dinner at The French Laundry. Hotel is well-located and easy to find right off the highway. The front desk women were very friendly throughout our stay. Room was sparsely decorated, but was functional, modern, and clean. Bedding was very comfortable and the individual a/c unit in the room worked well. We did not avail ourselves of the complimentary breakfast or the pool. Would recommend if all that is needed is a place to crash and you do not need the amenities of a full service 4 or 5 star hotel. read more