Went in today to exchange a pair of shoes I had purchased and it was seamless and friendly. Some shops get all disjointed when you need to exchange, but the dream team of Cindy and Makayla were awesome! read more

I am a bit surprised that there are so many negative reviews. I love Chanel, and being in any of their boutiques is thrilling for me, so I think I get somewhat lost in the excitement of it all and don't realize how poor the service is, but one memory definitely sticks out for me and I think upon closer examination, it could be considered a poor Sales Advisor interaction. I was there in the Boston Boutique one day looking at clutches, all of a sudden there was this flurry of activity all around. Sales Advisors were shifting positions, commands were being yelled out, and suddenly this extraordinarily plain looking woman appeared seemingly out of nowhere. I am guessing that this woman was a Chanel frequent flyer because they were abuzz with excitement. I commented to the Advisor who was assisting me how amusing it was to watch them all drop what they were doing to attend to her, and she asked me if it bothered me. LOL. Actually, no ma'am. Thankfully, I don't need a small army of Chanel Sales Advisors catering to my every whim. In fact, I find the over-the-top attentiveness to be comical. I'm sure if this customer needed to use the Powder Room, there wasn't a Sales Advisor present that would not have been willing to wipe her bum. With Chanel toilet paper of course. read more

Stunning Chanel boutique in Boston! The store is beautifully curated--so many gorgeous pieces you can touch, see, and feel. But the real gem? Gina Gina. She was warm, knowledgeable, and made my visit unforgettable. Her service was impeccable. Ask for her--you'll be in excellent hands! read more

Chanel - Bag - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

Shopping with Beth in Beauty was a pleasure because of her knowledge and concern.... Always smiling and not pushy or pretentious read more

" The devil is a sales associate at Chanel( they have no soul ) " The sales associate's here have no soul . They are snobby and mean . They also don't like to work so it seems . I will not spend my monies in a location where sales associate's behave in this demeanor. If you look at the reviews most everyone has negative experiences with the sales staff; such a bummer . These sales associate's make barely a bit over the minimum wage . Why are they not humble ? Such bizarre behavior from sales associate's that are poor . I will never understand this behavior. The consumers that can afford the Chanel purses should act like snobs , lol. Anyhow if you want to be treated poorly while spending allot of monies come here ; lol. read more

Okay, so I recently came back from Europe & while being there, I of course visited their Flagship Rue Cambon & a couple of other locations, searching for the perfect CC earrings. Today, we were strolling around Newbury St, did a bit of shopping, figured why not stop in. Upon entering, we were kindly greeted and SA Thomas helped me find the most perfect earrings!! In Europe, they had more for options BUT did not have any of the styles I wanted. I was able to find THE PAIR in less than 10 minutes, really!! I haven't been to this location in a long time now, last time was in for a medium flap. This location has a pretty good selection, in general. Highly recommend ! read more

See all

Lots of friends and loved ones prefer Chanel. Always clean, always accommodating as many of the high end fashion houses are but Chanel is probably one of the better ones. The lady was looking for some earrings that she wasn't able to snag whilst on a Euro trip. They had the exact pair she was looking for. While awaiting the bathrooms are super clean and you can go upstairs by security to use it. Also has beverages etc while you wait for everything to be prepared and boxed. Had some good conversations with other patrons and overall good experience! Beautiful day on newbury and the lady got her beautiful earrings she been wanting. Cheers! read more

Came here on a weekday and was greeted by Makayla. She was very friendly and made me feel welcomed. I was so happy to find the item that I had been searching for a while and ended up purchasing it! Overall I had a great shopping experience! read more

Horrible service! She looked at her cellphone all the time when I asked her for different color bags or different styles. She looked very unhappy taking my family shopping there. So I told her that I can browsing by ourselves. Then she told me the policy is she need to serve us browsing from the beginning to the end. I bought the Classic Caviar Medium Double Flap at the end. The happiest thing is the bag is beautiful. Such a classic bag! Sad the service is not matching the quality products. read more

I had gone in on Monday looking for a particular bag. The SA told me the fall/winter launch day was Friday. She did answer any questions I had but just came across cold, and snobby. She gave me her card. I had emailed and texted her over the next few days about the bag that was now on the site. I got no response from either. I ended up taking my business to a lovely woman at the Chanel SAKS in Boston and she made my experience wonderful. So glad I did. read more

Vivian and Fiona made my experience at this Chanel boutique absolutely incredible! I had purchased a WOC in Paris (my first Chanel) and after coming home, realized there was an issue with the placement of the logo hardware. I came to the Boston boutique with the bag unsure and nervous about what my options would be since I had purchased outside the US. Right away, Vivian eased my concerns by letting me know that an exchange would be no problem at all AND they had my exact bag in stock. She showed me the 2 bags they had in stock and was extremely patient and kind as I spent time deciding which bag to take. Fiona then stepped in to assist with packaging the bag and setting up my new warranty and also couldn't have been kinder! I am so grateful for the exchange as I absolutely love my new bag now. Had it not been for the wonderful service from Fiona and Vivian I likely would have left the store feeling uncertain of my final choice, but they made my experience so easy and enjoyable. They were also quick to answer a couple of follow up questions I had via text on the warranty, etc. after leaving the store. I highly recommend booking your appointment with either of them! read more

Not a great selection or staff, but then again, this is Boston. If you are looking for pieces a few seasons old and snooty attitudes from underwhelming salespeople, look no further. read more

Chanel - New shoes for tonight's dinner :) - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

I'm glad I see so many negative reviews because I completely agree with every single one of them. I have never experienced a group of such snotty, unwelcoming workers. The second an associate approached me, she pointedly looked at what I was wearing and acted like she couldn't be bothered to help me. She would disappear and reappear randomly and had the worst attitude when I asked to try something on. It was so bad I decided to leave behind the purse I was going to get and come back another day to get a different associate. When I came back the following day, the second worker was better, but only fractionally. She too acted like she had better things to do, but at least she wasn't rude like the first so I just bit the bullet and got my purse from her. 0/10 experience - online shopping is much more pleasant. read more

we received the worst customer service of our entire life at this location on thursday! their security guard, an african american man, followed us around the store the whole time as if we were going to steal! no one would help us and simply looked at us up and down. my friend ended up spending about 1k there for her daughter, but what we wanted was to buy a bag! decided not to because of the way we were treated. we went next door to van cleef and arpels which was the complete opposite., loved their service and spent 20k in their beautiful timeless pieces. will not be back to this location ever! read more

Not sure what the problem is with this particular location, but it's even worse than the NYC and Beverly Hills locations. It's nice to be able to look at new items in a boutique, but half the time it's not worth dealing with the attitudes, especially when you are going in to drop money. read more

Horrible experience over there. From the beginning, she looked unhappy serving me, and whenever I asked question, she looked getting upset. Just in five minute, I felt either I need to stop asking to show the product and leave or buy something. She sigh most of time looking at the phone. Her voice tone was like scolding. No job duty at all. Never recommend to go there. Saks fifth ave Chanel is much nicer. read more

I've shopped at Target and received better customer service. The sales associate wasn't really interested in giving me options, I asked about different colors, seemed she didn't know inventory, didn't show me around the store. I walked around myself and found the bag I wanted to buy. Not sure why she didn't want to give me any time, I did buy something. It was my first Chanel, just not the experience I expected. read more

In store Friday 16 th . Unable to purchase as credit system down, Left store, crossed str to restaurant, wallet missing . Returned to store, remembered multriple peopl with security guar on original exit from store. I think I was pickpocked then, when I originally exited store Chanel check your CcTV read more

Will pile on to all the other negative reviews. The staff was at best lethargic ( trying to be nice and not call them judgmental). I knew exactly what I wanted, and if they ever bothered to look up my profile they would see how much I spend at Chanel boutiques all over the world. They were more concerned with closing early than selling anything so I left and will spend my Chanel allowance in Paris next month. You are better off shopping at Neimans or Saks In Boston than at this sad Chanel Boutique read more

Felt compelled to write a bad review for this place. Let's face it-- Chanel is not what it was. The quality has gone down hill and even worse the customer service. I bought a pair of slides that were about 1k. After wearing them for maybe 1.5 hours tops to walk around on a grassy surface the sole started coming unglued. I came into the store the following day-- today, and was met by Sarah, one of the managers. The woman needs some etiquette lessons-- she had the audacity to question how often they were worn. Which by the way is besides the point, Sarah-- at that price point it shouldn't be falling apart after even a year of constant wear! If I'm telling you I wore them once and for a very short period of time then you go with that, offer me a fix, apologize for the lack of craftsmanship and keep it moving. She's standing there arguing with like a petty bazaar keeper. I expect more from the service and quality. Avoid this place. read more

I brought in a handbag that had been damaged by improper storage hoping the store could assist me with restoring my purse. Before making the trip to the boutique, I had first called customer service to confirm that the store could handle my issue. I was greeted by a young associate who barely looked at the handbag to assess and simply shrugged by saying there was nothing she could do. So when I asked what she would recommend to address the damage, can you believe that her response was to store the bag properly? I was a bit taken aback. I asked again for her recommendation to address the specific damage my bag had already sustained and that is when she speculated...a good shoe cobbler? She may very well be right , but I couldn't believe the level of incompetence, indifference, and all around poor customer service. Was I being too polite? Should I have been rude and demanding? I decided I didn't want to waste any more of my time, so I thanked her for her help and walked right out. read more

Today, I visited the Chanel boutique (Newbury Street). I came in today for some nail care items. I am happy with the advisors promptness, skilled product knowledge and honest evaluation of the product to help me (her name is Jessica). I'll definitely be returning for more items (and to repurchase the nail care I bought today). read more

Chanel - Chanel Le Gel Top Coat - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

See all

The worst. So many judgmental employees. One followed us around the store as if we were going to steal something. Not one legitimate, trained salesperson - just trained inventory clerks. Don't bother shopping here. read more

Beautiful boutique with an upper story that almost looks like a furnished apartment. Stopped in to grab a present for our friend's daughter for her birthday. She asked to see a few of the smaller leather goods and some earrings. The staff was courteous but a bit disinterested. We did end up purchasing a piece but the service could have been more friendly. read more

I just talked to Tara as the Chanel "repair specialist" as I bought a Chanel tote worth $2300.00. Since the color is off white it has shown a bit of dirt. I asked my SA if they can recommend or do anything. She said to bring it in the store. Then met with Tara. She said she can't do anything about the bag and she cannot even suggest what to do to clean it if I can do it myself. VERY DISAPPOINTING AND FRUSTRATING. Lesson learned don't buy anything from Chanel With a fabric material. read more

Normally I wouldn't bother with a review for a shop like Chanel but I feel like they have an unfair reputation on sites like Yelp! This particular store is great because of their employees, especially our go to associate, Maria Hernaez. If you're serious about buying a Chanel bag then there's no better place to go than the Newbury location, it was recently renovated and is one of the largest in the US. The key to an enjoyable shopping experience in a boutique like this is finding the right Sales Associate or Fashion Advisor to help you, luckily this location has several experienced and delightful employees there to help. Everyone seems nice but I highly recommend Maria Hernaez because she was extremely helpful and won us over by going above and beyond service wise while always maintaining a professional and passionate demeanor. I'm still young and dress very comfortably when I shop (sweats etc.) so I've had snobby service at other stores but Maria made us feel like VIP's as soon as we met, she truly cares for her customers and exemplifies what a high end shopping experience should be. A lot of people can find luxury boutiques intimidating with an air of pretentious but out of all the Chanel stores I've entered the Newbury location is easily the most welcoming, very little judgement and exceptional service regardless of how you dress/look. Overall it's a great Chanel boutique much bigger than any of the department store ones like Neiman, any negative reviews saying otherwise usually comes from people judging the culture and who have made up their minds before even entering the store. read more

Chanel - Boxes always meticulously wrapped - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

I love going into this store. I am definitely not a person who can buy Chanel clothing , so I just head to their beautiful makeup department! Everyone there, from the doorman to the salespeople has been very friendly to me. I find this very impressive , since I definitely don't look like someone who can buy a lot! I have been very satisfied with the products I have bought there. The ladies at the makeup counter have helped me find products that I enjoy and that really flatter me. Go in and check out the upstairs! It is decorated to look like Coco Chanel's apartment in Paris. Update: I went back today, about 3 weeks after my last foray there, and the lady at the makeup counter actually remembered me by name! How impressive is that? I find myself making the effort to go to this store, even though there are many places in the area where I could buy Chanel makeup. read more

I went there recently to get WOC, but they don't seem to have a lot of choices in stock. Maybe I need to wait out until COVID pandemic is over. They seem to have some hideous looking items these days. read more

Service here is a bit pathetic, but a step up from Hermes. Was in here earlier today. However, was pretty annoyed by the overall lack of pride in her work by the SA. She immediately shot down every question for products I was looking for. Not only that, but was completely unaware of a bestseller. I mean really, at least train your employees to know what they are selling. The poor woman seemed lost in her own store. read more

I had nice experience at the Chanel boutique in Boston. I went there twice in a month to buy and return my Chanel handbag purchases. The SA was so helpful. She showed me many different designs, sizes, and color. The SAs were polite and pleasant. After my second purchase, the SA told me that it's important for me to get what I want. If I need to return it, the boutique is right here. This really gives me a lot of confidence in making my purchase. I love visiting and purchasing at this Chanel boutique. Daisy read more

Chanel - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

Terrible customer service. We went ready to buy. We were assigned to Jeremy who was rude, dismissive, lazy and more. So unprofessional. You would think they would have somebody eager to sell with such high ticket items. This guy was a pompous, arrogant jerk! We left with nothing. read more

Is being rude in fashion again? If so, the tall blonde woman that "greeted" me and my husband this Saturday afternoon at the door is a true influencer of the movement! After waiting in a line outside, the employee had questioned our visit to the store in an aggressive manner, scanned my look to assure I can buy something and gave me a face full of despise for coming. What a show they run in Boston! read more

I dropped my CF bag off during tax free weekend to repair the loose stitches on left rear gusset and I spoke with repair specialist Chalmer. He was by far, the nicest guy I've ever met in a luxury store. He was very patient, helpful and professional. Today I just got an email from him to let me know that my repair is completed and he even offered to ship it back to my house via FedEx at no cost, so I don't even need to go there to pick it up. The repair itself was complimentary too. Outstanding service! read more

I've walked into this Chanel a couple times and there are usually a handful of customers but this weekend was busy thanks to tax free weekend in Boston. I really love Chanel jewelry. I am pretty familiar with the options but it's different when in store. The first sales person who tried to help me pulled out a selection of non-cuff bracelets and when I asked if there was anything else, she said no. So I picked one and decided to wander a bit. Low and behold there are other non cuff bracelets in the displays. So yes there are other options. Thankfully another saleswoman helped me out. I threw in a pair of sunglasses for my purchase as well. The store is two levels, clean and well organized. I felt everyone there was friendly, including the security guys. Everyone said hello. Also I was not dressed to the nines in any way. It prolly helped that I has sales bags from gucci and Louis in my hand, but overall a great experience. read more

Chanel - Tons of sunglasses - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

See all

At first people were very welcoming here. I wanted to purchase a wallet but the one I wanted on display was not in stock so an associate named Petra said she would follow up and assure I get the item. She even took my credit card information. But there was no follow up! I had to message her about 3 weeks later to see when I would be receiving my item. I never did. Haven't heard from her in months. Since then, I got a new credit card and won't be returning. read more

oday I went to the Chanel store with my two friends to buy a pair of shoes that I fell in love with . As we tried to walk in, we were stopped by security and we escorted to the shoe section, rather than allowed to walk ourselves and look other things in the store.A friend of mine that came with us, was asked to be in a waiting room rather than stay with us just because she wasn't potentially "buying" anything. Once we arrived at the shoe section, we were treated awfully. I am a customer here for a very long time, and have been coming to this store for years. I asked for a shoe and the lady there told me they didn't have it but it would be available in about two months and when we told her we didn't want it in two months since it was a fall Shoe, and I want to be able to wear in this fall instead , she came across with this response :" Our customers travel all year long everywhere so they are able to wear our shoes all year long " as if we couldn't afford to go nowhere or excluding us of also being their customers. I have never been so poorly treated in my life, she made me feel so uncomfortable I am disgusted by the "service" I recieved. read more

Decided to stop into CHANEL on the spur of the moment last week. Wandered around looking at a little of everything. Everyone was very friendly even though I was mainly just browsing. Just as I was about to leave I changed my mind and purchased 4 items for $$$$$. I had to laugh when the Sales Associate actually asked me if I wanted bag to put my items in for 5 cents. Really CHANEL you couldn't include the bag read more

This review is solely to acknowledge the exceptional customer service I received from this boutique's reps. I was desperately looking for a pair of shoes that caught my mom's eyes. She fell in love with the shoes at the Beverly Hills location but unfortunately, there was none available in her size. Inventory showed a pair at this location and though I've never stepped foot in this boutique, Krystal went above and beyond to come through and I was able to surprise my mom this Christmas! Krystal, thank you so much again for your outstanding help! read more

Andrea helped me choose my first pair of ballet flats and I had a great experience overall. The sizing could vary slightly because of the different materials, so it was worth visiting the boutique to find a good fit. Andrea was a down-to-earth person, and I enjoyed talking to her. She also patiently answered all my questions about how to take care of the shoes. The shoes were really beautiful, flattering, and well made. Until recently, I've bought lower quality, uncomfortable shoes that would wear out within a year or were so difficult to break in that I would abandon them. So I was determined to keep these flats in decent condition and simply resole as needed so I wouldn't have to keep buying shoes. However, when I got home to try them on again I somehow scratched off a bit of the lambskin leather on the side of one shoe. They were the most expensive shoes I've ever purchased. I cringed because I hadn't even walked outside with them yet. The next morning, I texted Andrea, asking if I could fix it with a recommended shoe polish or cream. To my surprise, she immediately replied, telling me I could come back into the store for her to take a look. Yes, I did feel a little silly going back (it's a small blemish on a shoe after all), but it was worth it, because Andrea made the scuff look much less noticeable using a simple method that I would not have thought to try. I also lost the "geez, are these too delicate to wear?!" feeling after seeing how she made them look fairly new again. Anyway, I found everyone to be very helpful and friendly at Chanel. The customer service was impeccable. Thanks, Andrea! read more

I went in to shop for a new purse. The doormen were very nice. The sales associates were a different story. I was looking around and paused in front of multiple bags and no one asked if I needed any help. Walked to a new section and still no one asked. Was in there for about 10-15 minutes and saw at least 3-4 associates but was ignored. I will never step foot in this Chanel again. I'll stick to Louis Vuitton where the sales associates are helpful. read more