I visited the shop yesterday. I wanted a new lip gloss, and I'd been keen on Chanel colors before when I'd had makeup done at Bloomingdale's in Chestnut Hill. I'll admit to being a bit intimidated by coming in, largely because I usually do my shopping on the other end of Newbury Street -- it was like my first time going to Hermès. There is a doorman at the door, who undoubtedly is also serving as security. It only occurred to me after I came in that I should have been wearing something nicer than jeans ... but hey, I was coming to spend money. Not a problem in anyone's eyes but mine, apparently. I asked one of the salesladies who approached (seriously, there were like 4 of them) to direct me to cosmetics. Once I went to that part of the shop, the sales clerk was helping someone else, so I browsed momentarily, and she came to me a moment later. She asked me what I would like, and I told her what I was looking for. She asked me a little bit about what sort of places I wanted to wear the makeup, and what look I normally went for. As soon as I told her, she immediately pulled out five or six possibilities and demonstrated them. After demonstrating, she prepared them for me to try on and gave me as much time as I liked to decide. After a few minutes, I picked one. After choosing, she located it from back stock, asked me how I would like to pay, and went to a register in the back. I was given my change promptly, offered a questionnaire if I wanted to be on the shop's e-mail list, and was sent off with a little bag and the utmost courtesy. I found the entire experience quite pleasant, and no one seemed nonplussed by my presence in any way. Overall, the entire atmosphere wasn't nearly as snobby as I feared, and I feel I got quite a lot of service for spending less than $30. read more

I was really anxious about visiting the boutique, I read a lot negative reviews, and I was honestly worried about the kind of treatment I might receive. This time I decided to ditch the sneakers despite my foot injury as I wanted to be spoken to / looked at with respect. I walked in and saw that one of the SAs was helping a customer. I overheard her saying something along the lines of "I want you to buy something you're happy and convinced with, don't buy for the sake of buying" WOW! I was impressed! So I wandered for 2 minutes while they wrapped up and then approached her. I complemented her approach with the previous customer and was very honest from the start. I told her I was looking for a treat for myself but didn't know what I wanted. She was extremely helpful, walked around the store, pulled out a few options, and even worked within my budget. She was extremely friendly, and her name was Katelyn Roach / Katelyn Davis (can't remember which is her maiden name). The doormen were also friendly and courteous! I'm going in tomorrow to finalize my birthday treat :) happy shopping!! read more

I stepped in this morning (9/10/19) at 10:30 to buy a perfume (Coromandel, Parfum), and while there were no other customers in the shop, the sales associate in the makeup/fragrance dept couldn't drag herself away from her phone to help me. I stood for some time within 6 feet of her, and she never looked up to acknowledge that I was there. After some time I left. I could have interrupted her "searching", but that's not really my job. I hope the manager of the store reads these posts. read more

By far the worst service and the most obnoxious sales staff I've ever encountered in my life. Rude, snooty and a little racist. Their service Makes you feel like a criminal coming in to spend thousands of dollars. I don't care if it's luxury or not, I just want a normal human interaction with a normal human in Chanel that isn't going to make you feel like shit everyone you walk out. The nicest interaction I have is always with the security guards. I honestly would buy more from Chanel if they had online shopping, hell I'd pay more to avoid dealing with these people. read more

I had been hunting down a pair of earrings that I saw online. I'm in New York so when they weren't anywhere to be found here, Chanel customer service told me this location had them. Kerry and Tara were so helpful. They sent me pictures and helped me gauge how big they were by included a coin for scale. They made sure my experience was great and took care of sending them to me so quickly. They really went the extra mile. Thank you ladies! I love my earrings. read more

I had a great experience at the boutique today! Sale associate Jeremy was very helpful friendly and professional!

If you go to this Chanel boutique, ask for Maria H, she's the bomb. Sweet, friendly, doesn't pressure for a sale, knowledgeable, and funny af. They have a lot of inventory at this store, but if they don't have what you're looking for, Maria will find it and have it at your door ASAP. read more

We went in there to purchase a bag and to do so with a wonderful experience. Our assigned associate was Jeremy. He was AWFUL! First of all, he just looked so unhappy to be there. Secondly, he was so unhelpful almost to the point he was disrespectful. We asked to see a few bags he showed us two, but said most bags were not available. He was going to grab another bag to show us, which he never did, and couldn't get rid of us fast enough. We asked about how to purchase a bag in a different color and he just told us things weren't available. Even though we were saying to him that we wanted to buy something right there and then, he was just so uncooperative and would not provide us with any kind of help. I have shopped at Hermes, Gucci, Versace, Louboutin and more. I have never had any experience like this, dealing with somebody that was just so miserable and unwilling to provide luxury customer service. Naturally, we will never return. At least not to the Chanel store in Boston. read more

The Chanel store inside the Taj has been moved across the street to its new address! It will be two floors with 4 floors of condos above. The space is more open and has large floor to ceiling windows, which will make the window displays that much better than their old location. It's def much more spacious! I visited the old store right before they moved and had a pleasant experience. I was immediately greeted and helped by a SA and she was very friendly and offered to put me on a waiting list for the bag that I wanted... I know others have had bad experiences here, but maybe they've improved? read more

Service is horrible, especially Maria H. - she's completely unprofessional and flaky. Save yourself the bad service and order from Neiman's Chanel (Angela is the nicest SA). Looks like other reviewers had the same problem and also purchased from Neiman's instead. read more

The young lady Katherine that works there is a breath of fresh air. She was engaging, really knew her product and was genuinely passionate about working for Chanel. Such a great energy to be around when shopping! read more

This boutique is so lovely, and everyone who works here is very friendly and helpful. Maybe it's just me, but sometimes walking into a boutique that is THIS FABULOUS (sorry I got carried away...:) is a little bit overwhelming,so I feel extra appreciative of the way that everyone in here makes sure that you feel at home. Excellent service, and ....what's better than Chanel? Ask for Rose, she's the best! read more

Fabulous store, I am only subtracting a star because I was not treated as well as I usually am at the NY or Dallas locations. It makes sense because I do not have a purchase history at this location. Wonderful selection but I'm sure I could have been persuaded to buy more with the proper assistance. read more

I had the most wonderful experience at this store . They have a great collection. Special mention : SA Kathy who was attentive, non pushy and understood what I needed. Loved my purchase.Will revisit . read more

Chanel - Cosmetics & Beauty Supply Near Me - Boston, Massachusetts

Really nice staff!!! Wish the Chanel people in NYC/NJ area were this friendly! Easy to get exactly what we wanted and each person was quick to help. Thanks! read more

The last time I was in a Boston, I took my wife to Chanel in the Taj. The guy who was behind the counter was too busy talking on his cell and was very rude to us. We wound up going to the Chanel dept in Neiman Marcus. I bought her several suits and some jewelry. The self righteous prick at the boutique lost a big commission. read more

I went there with my wife on our anniversary. When we walk in, We look around for 20 minute and no one wanted to assist us. I finally found a SA and after 5 minute she found Someone else to help us. Now this new SA really have no patient. We ask her to show us few more bag around that size and she didn't want to show us anymore after 3 bag.lol.. This is my 4th time buying something from chanel and this is the worst experience. Probably just buy online from now on. read more

Kathy was my associate and she provided outstanding service (and advice)! She helped me pick out the perfect pieces. Michael was also a gem! read more

I've been here a few times for shoes and cosmetics and really like this store! The woman who works in cosmetics - I believe her name is Ginny, although I'm likely spelling it incorrectly - is LOVELY and so knowledgeable. She's helped me pick out lipstick and perfume a few times and can share a lot of information about options and what will look best. Highly recommend working with her if you need new makeup! read more

Absolutely stunning boutique, but then again you can only expect timeless chic at Chanel. Someone always asks if I need help, and sales associates seem to be more than happy to assist you. Even if you're only there to look at the new collection/browse the handbags, they always are attentive. My first purchase was a Chanel perfume, No. 18. Teddi in beauty is quite helpful, informative, and patient. Like all luxury stores, they certainly want to make you feel like a VIP whenever you make a purchase (big or small) too! read more

This new spot is MUCH better than their old spot inside the Taj. That being said, I was surprised by how cluttered the first floor seemed to be as it doesn't have the clean flow that I'm used to in most Chanel stores. Once you head upstairs you're back to the standard gorgeous minimalist Chanel. I could literally live in the "apartment" of their second floor. Anyway, I don't think anyone asked if I needed help (which is fine... I'd rather browse and drool over my favorite things) but it wasn't an overly snooty feeling. All in all: I'm definitely a fan. read more

Walked in and had exceptional service. Ended up returning the bag I bought and did not feel pressured to buy anything else. Everyone was very helpful. read more

Incredible. The store is one of the most gorgeous retail environments I've ever seen, which must be seen to be believed (the 2nd floor is an oasis of serenity). The service was unbelievable- my fragrance and tie purchases (two different trips, two different associates) were both memorable experiences and I was pleased that a follow up survey was emailed to me that allowed me to reflect back to the management all of their strengths. I highly recommend visiting this boutique. You will not be disappointed. read more

I always work with Petra who has been my SA for a long time .. If she is not there Tara helps out and they are both super helpful and amazing .. they are very patient and wait for me to decide on what I want and never rush me ... highly recommend Petra she is a sweetheart read more

When I want to get my next Chanel soon, I would definitely check out this Chanel store. They have the best selection and a good collection of 2.55, classic bags in stock. It is the biggest in New English area.I bought my last Chanel bag and accessory from Thomas. He is really knowledgable about all the Chanel lines. He also made good recommendations. He even found a medium size classic in black Cavier and gold chain for me. During Christmas, I got a sweet Chanel postcard from him. I love shopping at Chanel. Thomas makes it even better. ^^ read more

The most gorgeous Chanel boutique I've ever visited. One of the dapper Chanel gentlemen showed me around like a proud museum curator, after I selected my purchase. This location is simply stunning. It was such a pleasure learning the history and learning about the wonderful adornments inside this maison de Chanel. Merci read more

Went there 2 days in a row and bought things 2 days in a row cause of the great service I got and the sales associate who helped! But down side they don't offer beer or wine :( but overall great experience read more

I really like this store everyone is very helpful, Give credit for the door man he's really nice. Definitely will be back soon! Certain bags are sold out so call ahead to see when new shipments come. read more

I have always ordered shoes over the phone from this Chanel store. They always send precisely the shoe that I need, beautifully wrapped and packaged, accompanied by a hand-written note. The delivery to my home in New Hampshire is unfailingly swiftly accomplished. I have nothing but praise for the polite, friendly, and very well-trained Sales Assistants. Ordering shoes over the phone, with never a problem.....high praise indeed! read more

Gorgeous! Glamorous! Champagne while you shop! Thomas Kwong is a super star! Had the best time shopping. Thank you! FYI even the bathrooms upstairs are fabulous! read more

Great customer service, engaging with customers and the sales person that talked to us was really professional, I had to right a review just to say how good of an experience it was to go there coming from another state. Jeremy was the person that took care of us. read more

I walked in three separate times in hopes of purchasing a Chanel bag. The staff was beyond rude and didn't show any interest in helping me. I asked a few questions and they pretty much shut me down. I can't say it was one individual because I walked in on three separate occasions and dealt with three different associates. I'm not sure if I wasn't dressed for the part of looking like I would buy a Chanel purse and maybe that's why they didn't show interest in me. I have no idea how this store has such great reviews. Sure they had decent inventory (I would hope so, it's two stories) but the customer service was definitely not there. I am so disappointed. They lost my business and so I went to the Chanel in neiman Marcus down the road where I ended up purchasing a bag and giving the commission to someone well deserving. read more

What a lovely boutique. If you're worried about having to dress a certain way or being treated with a snobby attitude, do not worry! Everyone is treated politely here. I came here today for a pair of shoes I've been lusting after that were sold out at every other Chanel or department store. I called the Boston boutique up and the seller warned me they may be sold out as well, but transferred me to my SA Chrystal, and she was extremely helpful. She told me they just got a shipment and I could pick them up that very day! I hurried over and she had the shoes ready for me. Every worker, from security to other sales associates, greeted me and made sure I was comfortable. I tried them on and got them on the spot. If you are looking to make a shoe purchase, ask for Chrystal. She was so helpful and kind that I will come back to her when I make another purchase! read more

I was looking for a very specific bag, and my local Neimans had sold out of it. I was sad to not be able to purchase it from my SA, but I wanted this particular bag so much that I couldn't settle for anything else! I first called Chanel to see if any stores had the bag, and sure enough, Boston did. So I contacted the store to see if they did indeed have it. A lovely SA named Mahasti helped me. She was extremely polite, helpful, and gracious. She texted me photos of the bag as well as someone modeling it upon my request. I purchased the bag over the phone, and received it on the second business day. Mahasti made sure I received it on that day, which was very nice. She then texted me a week later to make sure I was happy with my purchase and enjoying my bag. I wish all service could be as wonderful as I experienced with Mahasti at the Chanel in Boston. I look forward to visiting if I am ever in the area. read more

This is a beautiful, welcoming boutique and Tara is the best! I have several pairs of shoes that need repair and she has been wonderful helping me through the process. She has made it as easy as possible for me. She also helped me select a birthday present for myself from the store's excellent selection of jewelry. Just a lovely experience overall at the Boston location. read more

I shopped in this store a few times and have never been happy with the service. Everyone is pretentious and miserable. I was working with a sales person who was helping me order a ring. I needed to use the restroom. I went upstairs and was stopped by an older woman with short dark hair. She told me that I could not use the restroom because it just went out of service. I asked her why the two girls ahead of me had just gone into the restroom. I went back downstairs and let the salesperson helping me know that I needed to leave the store to find a restroom. She told me that the one upstairs should be working. I did not make a big deal out of this even though I was clearly being disrespected. I decided not to buy my rings in this store but could not help but pick up a new fragrance only available in the boutique. I took the fragrance home and after using it decided that I did not like it. I returned to the shop past the return date ( as I only get into Boston once a month) and was told by the dept manager that opened merchandise was not returnable. I asked her how was I suppose to know that. I would have taken samples rather than purchase a $200 perfume that I did not like the scent of. She said that was just the policy, took my bag to the back room and left me there waiting for quite sometime to be helped while other woman were just walking in front of me for service. In the meantime, while I was waiting to be helped, a young woman brushed by me to go help a man standing over by the handbag counter. That man was my Husband, who was waiting patiently for me to finish!! I couldn't help but laugh. I base this review on not just one visit but many to a boutique that should offer outstanding service to match the merchandise they sell. I don't know what happened here but since they moved locations from across the street the atmosphere and sales help is appalling. Save your time and spend your money elsewhere where they appreciate customers and offer customer service that rivals the price tags of the merch that they sell. read more