5 stars for great selection with new shipment every day during the week (both locations) for those who have a lot of money and little time to shop. Kayla is extremely sweet, kind and helpful. She would make your shopping experience one of retail therapy. She made sure I tried on everything that might work for me despite the fact that they were already closed, and was very helpful in selecting the best items so that I wouldn't be spending than more than I was comfortable with. I especially appreciated it because I was flying out the next day and needed some new clothing. One time I got a dress there and discovered that the silk was running so thin in some parts of the dress that it was almost torn. They were apologetic, didn't give me a hard time at all with the return, and was super helpful in helping me find things to use up the credit at a later visit.
4 stars for those who might be a bit more price sensitive: I learned that Crush's pricing could be more expensive there than from official sites or nordstrom where there is a more established customer service system/policy, when I was shopping for a number of bridesmaid dresses and wanted to be careful with my best friends' money. Recently, I got a dress on sale and an additional 20% off was applied (as a reward from a prior purchase that exceeded $500) at Crush. The final price was still higher than that on the official site where the same dress was also discounted.
Aside: As a faithful yelper, however, I would like to report an unpleasant return experience at the Newbury Street location. This time the garment didn't fit me as expected with the undergarment that I didn't have during the time of shopping. I expected that it would just be another easy procedure. I handed over the garment, still in tissue wrap and the receipt, to be respectful right away, and looked around some more. A few minutes later, the salesperson (who later introduced herself as the assistant manager of the store) approached me and said she wasn't sure if she could accept my return. Notice that it was a full-priced item with a 20% off reward from a previous purchase of more than $500 and is independent of any sale. I was shocked because I was not told that I wouldn't be able to return an item if a "reward" has been applied. It turned out she was confused. I appreciated that she called the other store to find out what she could do, but it caused me more time and discomfort than it is acceptable. I was accused of not mentioning that a the reward discount was applied to one of the full priced item. Honestly, I handed the receipt over. As a customer, I didn't know I was expected to present my case during a return, specifying how discounts were applied, on one of the many items I have purchased from them, based on some arbitrary rules that are ONLY relevant to the company's interest in revenue seeking. Of note, their reward program provides an incentive for people to buy more than they would each time and come back more often than they normally would, i.e., spend $500 and you'll get a one-time reward of 20% in the next purchase of any amount EXCLUDING transaction using store credit. Once I cleared my head and stated that a return should be honored because it was a full-priced item with a 20% off reward from a previous purchase of more than $500 and is independent of any sale. She said she still needs to ask someone else what to do. I lost my interest in looking around immediately. She said over the phone, ".... but I don't know how to figure out how much to apply to the store credit". Let's be real. It was a full priced item discounted at 20%. I took out my calculator, punched in the numbers and showed her. She kept repeated on the phone she didnt' know how to do that. Honestly that was SUPER frustrating. I tried to keep it together but being appreciative, when she introduced herself as an assistant manager as if it would help earn some respect. Honestly, how does a company allow some person who is not familiar with the company policy or can't even do simple math based on a receipt as an assistant manager????? Also, she told me that there will no longer be a "reward" from my previous purchase of over $500. I understand that is a company policy but is yet another one that makes a customer frown. I spent $500 that qualify for a reward. The money stays with the company but the reward will be taken away upon any return. I understand that they wouldn't allow store credits AND reward at the same time because people could take advantage of that, but both TAKING AWAY the reward AND not allowing the use of store credit with a reward is just simply unacceptable. It should really be a either or, even that the money IS staying with their company. I didn't take any points off despite the experience in order to be kind, but I think that I should make this known given now I might know their company policy better than some of their "assistant managers". read more
