I'm going to get all the positive things out of the way first, because this was the worst food experiences in recent memory. Front of house staff was great, very attentive and nice. Ambience was nice. You can park in the lot next door for $100 pesos. Plating was very attractive (this actually may be a negative because it's sort of a bait and switch once you actually eat the food).
The name (which I didn't look up until after we left) is actually very fitting. It's the Spanish word for mockingbird, the bird that's famous for copying other birds' songs. Cenzotle is just like a mockingbird, initial impressions give you one idea about what you're getting, but upon further inspection, it's all a lie. Cute atmosphere, great plating, good servers, menu that looks legit. None of that matters when you're left wondering if the cooks can even cook! Forget the flavor profile, these people are serving barely edible dishes, and even when given the chance to fix it, can't get it right.
We started out with two appetizers, the peppers and aquachile sea bass. The peppers (sweet peppers with a goat cheese filling) were fine, kind of bland but no big deal, we figured they were going for a softer profile since it was a first course. The aquachile sea bass dish was the best thing we had there, but it's really only the sea bass itself that sticks out. The other ingredients just seem sort of thrown in there.
They give you some free bread and butter, and the bread comes in these cute little bags with a sticker saying when it was prepped. Most of the bread was stale, and the butter (homemade) was bland and had a weird mouthfeel.
For the main course, we ordered the pork ribs and the octopus. Both dishes came out looking great, but they were two of the worst things I've ever been served (I'm including hospital food for the record). The ribs looked like a decent portion, stacked nicely with a bunch of orange sauce. At first glance it was two medium sized ribs and a few riblets on top. Once we dug in, we realized it was two bones with cartilage and gristle, topped with straight bones and chunks of more cartilage. I'm not exaggerating, there was no meat on the stuff they put on top, it was literally bones covered in sauce. The flavor was extremely sweet, I don't think I would have liked it even if they had served us any edible pieces of meat.
The most disgusting part of this meal was the octopus. Let me preface by saying, I love octopus, I eat it all the time and I've literally eaten it every day I've been in Mexico for this trip. When the dish came out, we were pretty excited because once again, the plating was great. They also gave us 4 tentacles, which is an excellent amount. When I tried to cut off a piece, my knife wouldn't cut through all the way because the octopus was so rubbery. Bizarrely enough, half the pieces were overcooked, tough and rubbery and the other half was almost raw. We sent it back, and they sent us out a new dish. This appeared to be better than the first, because at least my knife went through it. We soon realized this piece was also half raw. We ate a couple bites of the parts that were cooked and then asked for the check.
How a restaurant pretending to be higher end can put out poorly cooked octopus twice in a row is beyond me. I wasn't willing to ask for a third.
If I had less shame, I would've sent both the main courses back, but we were very hungry and the front of house staff was really nice so I felt bad.
I haven't written a review in some time, but the fact that a restaurant is serving seafood when they don't know how to cook it is dangerous.
Please do not eat at this place. It's not even that it's not worth the price, these people clearly have no idea what they are doing. It tastes like a couple of drunk cooks overhead someone who could actually cook describe an interesting menu, and this was their first attempt at recreating that menu while hungover from the night before.
Management, you should honestly be ashamed.