This is the worst customer service I have ever experienced. I have been a CenturyLink customer for a while consistently have internet problems. Hours on the phone trying to get someone that has a clue as to what is going on. I am switching companies never to return to CenturyLink and we'll never give a good review of this company read more

CenturyLink does not maintain their landlines and need to just admit it. They are the only landline provider in my area. Every time it rains the phone goes out, then It takes over a week for an appointment with a technician. I am 75 years old and have had to call 911, while having an emergency, by driving to where cell service was available, a few miles from my house, because my land line was down. (I have a cell phone but no cell service at my rural home.) What good is a landline you can't use in an emergency? I have made 40 or 50 calls to "Repair" over time, and they have not been able, in a DECADE, to stop my phone from going out in the rain (ANY amount of rain) or for random other reasons. But the bills come on time, with no concession for the fact that about 10% of the time for 10 years: no phone. Customer Service is scripted and unhelpful. read more

If I could give zero stars I would. Century link is the worst service for internet!! We had our modem break so they gave us a new one last year in august and now our internet stopped working again and they said we need another new modem when this one isn't even a year old. Then said we have to pay $200 for the new modem. We were on the phone with them for 5 hours trying to figure out a solution and finally they decided they would send a new modem and said it would take a week to get to us. We al work from home and said this is unacceptable and so they said they would overnight it and it would get here by Monday night. It is now Tuesday and we have seen no modem and have been using our hotspot to work. This company is the worst company! They lie to their customers. They are not helpful at all and their service is horrible. NEVER use. read more

Not at all surprised to see the negative reviews for this company. At first I thought I was going to work with a reliable service but unfortunately found them to be incompetent, unbelievably unreliable, and rude to top it all off. 3 weeks I've been dealing with "representatives" trying to have a service set up in my home, constantly being rescheduled and when I try to speak with a manager I'm being put on hold for more than 10+ minutes at a time. Cancelled my "service" today, and a representative named Hilda told me I can't have any kind of confirmation that my information is cancelled and no longer in their system. Don't even bother with this company, a complete waste of time. read more

I'm a resident of Chandler, AZ and came home last night to my, new, modem displaying red lights. After running tests and chatting with CenturyLink they'll need to send a technician out. The EARLIEST they can come out is a week from today. With how the world has been over the last two years with people working remote, you'd think they'd have SOME sense of urgency to repair their clients internet. It is absolutely ridiculous that we now have to wait 6 days for this repair. Will be looking into other providers. read more

Every time I have a problem I am put on wait for more than 20 minutes. Last time I was transferred to 5 different people and was on the phone for around 2-3 hours. Nobody who answers the phones know what they are doing. I am now having more trouble with service as internet randomly cut out. I have been trying to figure out if it is due to an outage in my area or specifically my modem. Probably won't have it figured out until another 4 hours on the phone waiting as I talk and give info to people who continue to say I need to be transferred. I would give 0 stars but at least the price isn't horrible. Lol. read more

Worst customer service anywhere. Our neighborhood has been out for nine days. Their website is not working well. When you try chat, you are 40-60th in line and then they transfer you back and for the with the excuse they are the wrong department, and another can handle it. Each transfer is 45 minutes to an hour wait. They say there are no supervisors that can help with anything. I would never use this company if there was anything else available in my area. read more

It's businesses like Century Link that make me really wish yelp had a zero star option. Their customer service is a joke. I asked them a simple question about my bill and they give me the most random answer that doesn't help answer anything. Most of their agents can't understand a word of English and honestly I can't understand a word of their english either! You'd think that after so many calls you'd actually get someone who understands you. The WiFi itself is disconnecting daily and I'm getting charged random fees for no reason. It's a shady company. Going with Cox instead. read more

If you are looking for the absolute worst possible customer service and phone system then Century Link is for you! 3-5 hour hold times, getting hung on repeatedly, they will not call you back when disconnected & zero accountability! Horrible company/customer service. I will NEVER use them again!!! read more

Oh how I wish I could give you zero stars. I think your service doesn't work more often than it does work. When the internet is down it's impacted to speak to someone on the phone and the automated messages directs you to go online to chat... which would be fine... if the internet was working and I could go online to chat... but then again, wouldn't need this feature if my internet was working. read more

Absolutely terrible. Yes, the internet was bad, but the reason for the bad review is the horrible customer service and when you finally cancel your Internet they already know why. I got asked "is it because of the bad customer service or is your internet not working?" To which I said both. My modem stopped working and they would not send a technician and was making me pay for internet when it wasn't working. whenever I tried to talk to someone about it they just got sarcastic with me. I don't have any options for internet but I still canceled my internet. That should tell you how bad they are. read more

My wifi went out during a storm and never came back. I spoke to a representative on Monday 9/11 who made the wifi address reappear on my list. The connection has been spotty and continued to shut down and disconnect. I called again Thursday 9/14 and was told my account was inoperable as it had been shut down and transferred to Quantum who is taking over my neighborhood. They claimed to have sent me three emails to this effect; I've searched all folders and have never received an email. You'd think if they were cancelling or switching your account they would send you a real letter. I called Quantum and they said they had not yet set up my account because they were waiting for the lines to be completed in my neighborhood over the next 3 - 5 days. So, rather than go without wifi service, I switched to Cox. I suggest you do the same. Even when my wifi was operable, I could barely get through a 30-minute Netflix show without it freezing and buffering. Good riddance! read more

Wasted hours and had to pay a bill for service that never worked just to get a collections agency off my credit report. I have never left a negative review for poor customer service before but I hope I can spare someone else the trouble I went through. Tried to set up internet service at my apartment last year and it didn't work. I followed the directions to a T, and spent all my free time for about a week on the phone with customer service trying to get the issue resolved. Every time I called or dialed in on the chat I was sent to multiple representatives, a lot of them having me re-verify the same information, but also requiring different information and sending me to different departments every time I called. After a week I finally went with a different option and cancelled CenturyLink. Only after I cancelled the service did a local rep get in contact with me and offered a discounted rate and free assistance setting up the service if I started it again but I declined. When I got a bill for that month, I spent hours on multiple occasions trying to get the bill removed. Every I tried it was the same thing- being sent around circles, spending hours on the phone and chat with no success. After the bill was sent to a collections agency I was finally able to find out that to dispute a bill for this reason I had to get a technical department to verify that the service did not work, but when I got in contact with them they could not find my address- said the apartment number did not exist for that street address. I finally decided my time was worth more than this and paid a bill for service I never had. read more

Ha ha. Just fooling. This company sucks. I figured a single 5 star review would get their attention. Their internet service might as well be run from Saturn. I dare you to actually speak to someone who knows what they are doing. My business account salesman disappeared and nobody replaced him. I was never able to transfer to another business account rep again. Canceled business and home accounts. read more

Waited a week for my modem in the mail and the day the internet was supposed to be active it's not, spent an hour getting transferred back and forth on the phone every time saying they'll connect me with a technician and in the end I was told they just didn't show up to activate my internet and they have no idea why or when they're gonna show. So thanks for nothing. read more

Century link is so slow here in eastern NC you can't even watch a YouTube video without buffering how the heck are our kids supposed to do the school work I highly don't recommend this company but it's the only choice we have here. Century link sucks!!!!!!!!! read more

HORRIBLE.... We sold our house in Sedona. Canceled our Century link on May 28, go the COFIRMATION NUMBER, wrote down the operator we talked with. SURE enough...next month Jun 26 Got charged again...full fee. Had to call back to prevent JULY payment being taken out automatically. NEVER would re connect to these guys at our other house and new vacation home. HORRIBLE SERVICE. If they do this 'on purpose'....it's criminal. read more

This company is absolute sh*t! The representative Alison who I first spoke to on the phone was incredible rude. I sometimes have difficulties remembering things and like to hear things twice and she kept saying "I thought we already went over this sir?" I didn't even get a damn confirmation number or anything. Then I was transferred to speak with somebody else because I didn't want self service or self setup and that person took FOREVER and also gave me no confirmation number. Stay away from this completely unprofessional and rude company. read more

Internet goes down daily, customer service chat agents leave the conversation, same advice every time with support - "power cycle the modem" and "you have to be home for us to help you", technicians pretend to re-splice wires outside with no interruption of service somehow, other technicians tell you the SSID shouldn't be changed even though it's a standard process on CenturyLink website and say intermittent service caused by authentication issue - then they stop replying to you, open issues with tech support every week. Located in central Phoenix metro with brand new construction residence. Would gladly use ANY other internet provider at this point. https://www.centurylink.com/home/help/internet/wireless/change-wireless-security-on-your-modem.html read more

I am *literally* going to lose my S!@$ dealing with these people! I'm So BEYOND frustrated. Called Dec 28 2018 to disconnect/move my services. Gave them the new address 3 times and scheduled for 1/4/19. Got home from work 1/4 internet didn't work. Called customer service - they tell me it was hooked up wrong. Reschedule for 1/7/19 after 1. Requested time off to be home at 1. Received a text that my install was cancelled at 10 am. Called and spent 2 hours trying to figure out wtf. End up speaking to 3 managers and reschedule for the same day at 130. Tech gets there and tells me she went to the wrong address. Don't know how I literally verified 10 times. She gets to installing and says that the lines underground are bad and we need blue stake out to dig and repair. Tells me it'll be 3-4 weeks. I'm an online business owner so internet is vital. That won't work for me. She Says she can temporarily fix that will give us access. Awesome. Do it. The next day i Come home from work and my neighbors come pounding on my door yelling and screaming at us about the cable line being run from our house to theirs (and accusing us of stealing) and they tell us that their elderly father tripped on it taking out the trash in the morning. We have no idea what their talking about so we go outside to see and sure enough there's a cable from our house to their box. Our neighbors were beyond pissed and threatening us (lawsuit, cut the wire etc etc) not really the first impression we wanted to give to our new neighbors. Spent another 2 hours on the phone telling CL they need to remedy before our neighbors cut the wire that's on their property. Schedule the next appt a week out. New tech is sent to the WRONG address AGAIN. finally gets to our house and tells me there's nothing he can do and he can't expedite the city to approve the permit to dig. I tell him the situation and he suggests running the cable to another box. Ok where? He points 4 houses down and says that box. I ask him are you telling me your going to run a cable through 4 of my neighbors houses to reach that? He says yes. NO EFFING WAY. if my next door neighbor freaked out I'm pretty sure all 4 of them will be pissed. So I call CL to cancel services. Tell them we already went with cox which is what we should have done in the first damn place. Have to explain the entire situation to 4 people. Finally reach a manager who "cancels" our services. A month later we get a bill for services. I call again and explain and again I'm told they cancelled. A month and a half later I get ANOTHER bill and again I sit on hold and speak to 2 people to get resolved. The woman says she cancelled and will credit. Here it is April effing 11th and guess the eff what. Just got a bill for 4 months of service and late fees. (Haven't had service with them since JAN and even that is debatable) Un freaking believable. So now I get to call tomorrow for the one millionth time to get this removed, cancelled and done with. 4 months later I'm still dealing with their incompetence. I'm so over it. This company needs to be sued. Where is the class action lawsuit? These people are running a freaking scam. STAY AWAY FROM CENTURYLINK read more

Let me start by saying I have been a CenturyLink customer for over 2 years with no issues, until yesterday that all of the sudden my internet speed was soo low that it was taking me 3 minutes just to open an email so I wasn't able to perform my job since I'm working from home. Called them yesterday and after 30 minutes on the phone listening to the recorded messages some useless customer service representative got the phone call and yes nothing was resolved. Today we are on phone call #6 with no resolution yet, its so painful just listening to the recorded messages and they have the nerves to ask if you want to listen the message again. The worst customer service in my life. Still we can't work and nothing has been resolved read more

Absolutely terrible company. We hung in there for 5 years because they had wireless TV. They were always buffering and we were constantly resetting the boxes. Calling for help is a nightmare. Then after 5 years we got this humongous bill. It took most of a day to find out why. They had been billing us for stuff we didn't have and issued a token little adjustment for that. For what they had not been billing, they wanted the full amount. I found out that our monthly bill would double going forward because they no longer offer discounts to Prism customers. They closed all of the stores in Phoenix. We found out Cox has wireless now so we waited until the dust settled from all of the billing problems.I went to the Cox Store and was treated really well. My bill was going to be way less than Century Link. After Cox came out and installed very state of the art equipment, I called Century link to cancel our services. Naturally they want all of their out dated boxes, modems, etc back. The girl told me to go online and print out a label and send it back within 30 days, or I would be billed for a penalty. I told her that I was told by another employee that since they had no drop off locations they would send us a box and label with prepaid shipping. There is a lot of equipment and shipping will be at least $50.00. She told me the other employee was wrong and that we are responsible . Fair enough!! we just want this awful company out of our lives! read more

I haven't even gotten my service installed yet, but I am already so frustrated that I may cancel the order -- if I can reach an agent! After being on hold for a long time, I was given a different number to call specifically regarding my installation appt. That number only provided five options: billing, payments, discontinue service, products and services, or repair. It will not let me get to an agent to find out when my installation is supposed to take place. The other times I have called, I was either told that their systems were down, or I had to call another number (and wait on hold for inordinate amounts of time), etc. I thought Cox was the worst. I was wrong: It's CenturyLink. read more

Centurylink has been a nightmare, I am so glad I no longer with them. I called cancelled my service told I would get a $18 credit mailed to me in a check. Instead I got a bill for $44, I called to question the bill, and I was giving a story of paying for the service I received before I cancelled, I said well you pay in advance with Century Link so there is no unpaid amount. The bill had a late fee as well which all is wrong, after asking for a supervisor, and getting the bill cancelled, I asked about the credit I was owned and they hung up on me. Ugh, how are they allowed to stay in business! read more

If I could leave 0 stars I would, if I could leave negative stars I would. This vompany is a complete joke. Full story as follows: on Saturday June 26th I called to have internet set up in a home that my wife and I just purchased. After a lot of waiting and being transfered (should have seen the RED FLAGS) I was able to set up an appointment, however it was for a week out on July 1st. My wife and I work from home 3 to 4 days a week as we live quite far from our offices, but we said ok thinking "it's fine, it's just a week". I set the appointment and am told the tech will arrive anytime between 8 am and 4 pm. So I take the day off work to be available. So the morning of the 1st arrives and I get a text messages stating my appointment was today and to make sure I'm home. I call at 11:43 am to check on the status and am told by the rep that it's scheduled for 2 pm but could run a bit late. I call again at 2:45 pm and the rudest rep ever answers and tells me that it's not 4 yet so I need to be patient, even though it says est. time 2 pm. I call for the last time at 3:40 pm. And speak to the most helpful rep ever Angelique, who trys to get some information for me. She states that for some reason the tech has posted a no access and rescheduled for the following Tuesday. After I'm transfered several more times in an effort to get this fixed I speak to a supervisor named Lisa, I believe, who informs me that it won't be done till the 8th. I have left out a lot of details but it boils down to Centurylink saying O'well and not giving a rats ass if they caused me and issues. This company is trash, and aside from Angelique and a tech rep named Jose this was the worst experience I've had with a company. Beware, this company doesn't care about your time or your inconvenience, to them you are lucky to have their internet. I wasted a day of work only to be lied to and mislead. No one ever showed up and the fact they stated they did is infuriating. DONT GIVE THEM YOUR MONEY, IF YOU HAVE THE OPTION, GO ELSEWHERE FOR INTERNET. CENTURYLINK IS A JOKE. read more

If 0 stars was a rating that's what this awful company deserves. Anytime no matter how big the issue is, the customer service is literally the worst i have ever experienced. On hold for 45 minutes or more every time, always being transferred at least 8-10 times because apparently the people who work there are useless. On average it takes about 3-4 hours for them to just maybe, just mayyybe fix your issue...Century link service and customer support is literal dogshit please only use this company for their prices if needed. read more

CenturyLink is horrible they have the most unknowledgeable customer care representatives that I have ever tried to speak to. They really need to revamp their customer service I've spent the whole afternoon trying to resolve very simple issues which unfortunately are still not resolved. read more

My internet speed is insanely fast and reliable compared to our old internet (Cox). Our monthly payment is also less than before. I have had no issues with internet outages and overall am very glad we made the switch. read more

I'm not sure what has changed at CenturyLink, but we have had a completely different experience than many of those writing 1 star reviews. Their engineering (esp their Fiber Optic group), tech support, field techs and customer service have been exceptional (and continue to be). Okay, we live out in the sticks in the western, coastal range of Oregon. We get a lot of rain (avg 50+" a yr), it's overcast on any 3 out of 4 days, our property has old growth fir and surrounded by towering trees. Only one mobile phone carrier out here and we are lucky to get 1 bar, in fact we loose service completely at times. We have tried satellite TV & internet, but the reception, speeds and service were so bad, we cancelled them after only a few months. So aside from an occasionally working hotspot on our mobiles, it's been some time since we had any real, reliable and reasonable internet service. Then, a couple of years ago, along came the Oregon Rural Broadband Initiative. Fiber Optic, being installed by CenturyLink, was going to be laid down along our one and only highway, connecting a large, valley city to the largest coastal city - and we lived only a 1/2 mile from that highway! Our course we live in a 120 year farm house, our county road is still one-way, gravel and used heavily by logging companies. The underground phone land lines were put in sometime in the '70's and we quit using them over 10 years ago, just used it for emergencies. With plans to lay Fiber Optic cable in our area, we were cautiously excited. Two years, gov't red tape, funding and sub-contractor issues, later, we finally had internet! CenturyLink upgraded all the equipment and lines to handle the new service, they installed new access boxes and phone lines to our house and kept working with us day and night to get it right. We have about a dozen neighbors spread out over a wide area, and all of them were waiting and watching to see how our experience went and if it was going to work at all. Have to tell you, our expectations sank to zero after a while, but hope, like Spring, runs eternal, eh? So the good stuff: customer service kept us up to date with scheduled dates, changes and cock-ups. True we called them more than they called us, but the fact that they called back when they said they would was surprising. The Fiber Optic group, they were awesome: gave us the straight low-down, kept us informed on the project's over-all progress and made sure our orders were kept up-to-date. Then there were the field techs working on the lines, the new switch boxes, control hubs and our rural electrical co-op engineers who kept us informed as to their progress and in some cases, their exact problems! Once everything was connected and up-and-running, the tech support staff was nothing short of amazing in helping with our minor issues, questions and upgrades. We started with 10mbps (unheard of by us with DSL) and within a week we had 40mbps, just as they said we would have. In another month we should have 100!! We don't need that, but it's good to know it will be an option. Sounds too good to be true? Well, it was not and is not! For almost a month now everything has been working as advertised, nary a glitch, no outages at 40+mbps download and 3+ upload and in happy streaming land (and better data, mobile service now that we can use wi-fi). The take-aways from all this are: patience, politeness, persistence and perseverance. We'd give them 5 stars, but we felt that would be a bit over the top as there were a few mis-communications, dropped orders & minor connection issues initially. But every person who worked with us at CenturyLink (some 30 or so folks) were 5 star performers. Bottom line: we have great service, a great internet at reliable speeds and connection and CenturyLink made it happen all with one, small service charge to us. Cheers! read more

worst customer service i have ever had maybe employ people in the US .tech reps were alright they did a good job , service reps don't have a clue shame on century link. read more

I signed up for an online special of $29.95/mo for 12 months. After I signed up I had a question and chatted with someone on their website. The guy said he needed to cancel my original request and submit a new one. What he didn't tell me was he was going to raise the price to $39.95. The people I'm speaking to now act like it would be completely reasonable for someone to pay more than the advertised price and that I'm in a contract. This is the biggest shell game I've seen. It's obvious that they have records of conversations they are just playing dumb. This is the 3rd location I've had CenturyLink service and every time the customer service has been horrible. The lower price isn't worth the hassle. It's taken me 3x to figure that out (I'm stubborn) but I've finally learned my lesson. Honesty is worth a lot. CenturyLink has none. read more

Phone landline for our 99 yr old friend has been down for a weeK! A CenturyLink repairman was supposed to be at her house between 10a-6p today. It took us a week to get this appt. No show! No Call! Meanwhile if she were to need a medical emergency, she has no way of calling out. As soon as we can, we will get rid of them. They have zero customer service! Zero response time! Rating them a 1 star is too high! read more

After four years with CenturyLink, I needed customer service, (I've never call their customer call center before). Today, I called, 25+ minute wait time, only be answered by someone that had poor customer service skill. Requested to speak with a Supervisor or Manager, only to be put on hold again for five+ minutes. Soon thereafter, she picked up the phone and hung up on me. Still needing customer service. Call the company to come to my home for service and then will request them to answer my billing questions. read more

The automated message in the beginning of the call seem more human than the actual techs you speak to.

We have a heart monitor that communicates via the Internet yes we understand that with bad weather issues can happen and service can go down but we were on the phone with the technician during business hours and lost the call multiple times and called back the customer service said that she had one more thing to check before she was going to send out a technician to fix the equipment. We were placed on hold with old music playing then the call dropped when we called back the office was now closed we waited 2 hours for a technician to show up no one showed we then spent an hour and a half communicating with them via their text service which is obvious someone just clicking response buttons. The next morning today starting at 7:30 a.m. texting with their customer service at 9:00 a.m. still no resolve just getting lame responses from their system. My favorite last night was when we were communicating with them via text that they chose to do a system update on a Friday evening when they have no customer service all weekend long read more

i wish there was a negative star rating, i would rate it negative 100x. do not do business with these people, worse ever service, they charge fof internet service that reminds me of the 1980's dial up speed. i piad them over $1,300.00 for them to bring a cable to my home to start service and i had service for over two years and never worked, i recenly changed to anohter provider and i am paying 50% more, but the service is relable..i woulkd pay double what i ws paying century, as long as i have never have to hear back form this company. stay away from them...look at the one starts reviews...beware!!!! read more

Had a appointment set for the 15th of October and made arrangements for someone to sit at my house so services can be installed. They never showed and never called. On the 18th I get a call saying they will be at my house at 845am and didn't show up till 945am. Not a good start for you guys. I will be calling and asking for me installation cost to be dropped and state my billing cycle starts as of today not when I called to set up new services. read more

Absolute worst customer service. I called to have internet service established on December 6th and was told everything would be turned on by 5:00 pm. Since I already had all necessary equipment, a technician would not be needed. 5:00 pm came and went, so I called their customer service department to receive a status update. I was then told that it was necessary for a technician and that the earliest available date was December 11th. This is a huge inconvenience and their customer service representative that I spoke with couldn't care less. No discount offered or honored either. And here I thought that Comcast hired the most uneducated and ignorant people. read more

Horrible customer service. They will hang up on you without explanation. Technician lied about installation fee just to get in my house after I told him no. If you have the choice dont choose them. read more

Literally the worst company I've ever dealt with in my life. When I started up my service, they overbilled me compared to what we negotiated via online chat. Thank god I had pictures of our convo. Took four months and 10 people to get it right. Then I got my first price increase a year later; negotiated a new rate. It took 4 months and 13 people to actually charge me what the guy and I had negotiated. The only company I would not do automatic billing as I don't trust them. During my existence as their customer, they just turned off all of the discounts and all of my neighbors had to call in to get it fixed. Would rather not have cable than use them again. read more