I'm in my 60s and had been wearing glasses for decades--reading glasses, distance glasses, you name…read moreit. I had accepted that it was just part of aging, but I really wanted the freedom to see clearly without constantly reaching for my glasses. A friend recommended Luxor Eye Institute, and I'm so glad they did. From the moment I walked in, the experience felt first-class. The staff is warm, attentive, and incredibly professional. Dr. Kouchouk took his time explaining all my options, and we decided on the Light Adjustable Lens. What stood out to me was the level of precision. The idea that you can actually "fine-tune" your vision after surgery is amazing--and it truly works. After my adjustments, my vision is better than I can ever remember. I can read, drive, and go about my day without glasses. It honestly feels like turning back the clock. This was one of the best decisions I've made for myself. If you're on the fence about cataract surgery or want the absolute best outcome, I cannot recommend Luxor enough.

My mother was seen by Dr. Amr Kouchouk in January and was scheduled for cataract surgery in April…read more She obtained medical clearance in March, which was faxed to Luxor Eye Institute as instructed. On the Friday prior to her scheduled surgery, I called to confirm the procedure time. I was routed to a call center and informed that a message would be sent to the surgery coordinator to return my call. I did not receive a response. On the Monday morning of the scheduled surgery, I called again and spoke with Monse, who advised that confirmations were not yet available but that she would call me back. She also instructed me to follow up if I had not heard back by 4:45 PM. I called again at 2:00 PM and received the same response. At 4:00 PM, I was told the surgery coordinator was unavailable but would return my call. After still not receiving any follow-up, I called again at 4:45 PM and was finally able to speak with the surgery coordinator, Cassandra. At that time, I was informed that my mother was not on the surgery schedule. I was further advised that no authorization had been obtained from her insurance, and that the office staff had left early the previous Friday. Cassandra stated that she was unsure what had occurred and offered to reschedule the procedure. This situation is extremely concerning. My mother had been scheduled for surgery for three months, and despite submitting the required medical clearance, no authorization was ever requested from her insurance. This represents a significant breakdown in administrative processes. I requested to speak with a manager, and was connected again with Monse. She acknowledged that she had not verified the surgery schedule. This experience has been both frustrating and stressful. Coordinating care for my parents requires careful planning, and this lack of communication and follow-through has caused unnecessary disruption not only for me and my brother, but also for my mother, who was fully prepared for her procedure

I recently had surgery here at MSC and was pretty close to backing down since I'm not a person who…read morevisits the hospital bed often. The last time I had surgery was when I was giving birth to my youngest who is now 20yrs old and that c-section kicked my butt. When I was brought to the back, I was greeted by several people to confirm my surgery to make sure I was the right patient and to verify what surgery was being done. This is protocol at hospitals and surgery centers to preventive errors. By the time I was brought to the surgery room I was having anxiety at this point. If it wasn't for the amazing staff at MSC I would have backed down. I was so shaken up, I asked the nurse in the surgery room if she was able to please hold my hand and without hesitation she was happy to hold my hand and then the other nurse came around the other side to hold my hand and after that I didn't remember anything. The anesthesiologist walked me thru and was talking me thru the process til I fell asleep and if it wasn't for the anesthesiologist and the 2 ladies, I probably would have backed down. I wish I remembered the ladies names to give them some praise and acknowledgement, but I was so nervous at the time I forgot. I have worked at medical facilities and I was extremely impressed with the professionalism and empathy. MSC is above standard and if you're going to have surgery here then you should know that you'll be taken care of. Staff is amazing. No one looks forward to surgeries/procedures, but MSC makes you feel at ease. I recommend this surgery center and I hope your visit is as successful as possible!

Minor surgery today scheduled at MSC today. It was an easy checkin with Adianis she was friendly…read moreand professional. Super clean Comfortable waiting area.i was called back after just 5 minutes. Darlene friendly assistant came in took my BP pulse she was great and friendly. Met with Anesthesiologist and Dr Irani I was ready. I was done after a short 20 minutes woke up in recovery.Dr Irani and staff were all professionals and fun I was good hands. Thanks Dr. Irani Cindy, Shannon, Dakota. thank you all.

He is a very good Doctor And to the point I recommend him to everyone thank you he did my surgery…read moreon both eyes

In our experience, this was the WORST eye care my mom has ever received. Dr. George Alexandrakis…read morediagnosed my mom with glaucoma and put her on multiple eye drops. The drops always made her vision feel worse, and when my mom tried to tell him, he would get mad at her. At every visit, he would say her eye pressure was "very high" and repeatedly pushed surgery. When my mom said she wanted a second opinion, it REALLY pissed him off. Her drops were switched almost every visit, with no clear explanation and no improvement. Eventually we sought care elsewhere (ACE Eye Care). Over multiple visits, her eye pressure has been normal every time, and her new doctor performed far more thorough testing. Based on those exams, she was told she does not have glaucoma. The office environment was also extremely concerning. The office was dirty, dust throughout, restrooms that looked neglected, and exam rooms that did not feel clean. We personally did not see any equipment being disinfected between patients. While many reviews complain about the receptionist, he was actually polite. It seemed like the problem was understaffing, he looked overwhelmed since he was responsible for nearly everything in the office. Overall, this practice felt rushed and volume-focused rather than patient-focused. Its literally a MILL. We felt unheard, pressured, and uncomfortable. I would strongly encourage anyone considering this office to go somewhere else.

High praise for Dr. Andrew Kao and Empire Eye and Laser Center. I came here for cataract surgery,…read moreand everything went extremely well. Dr. Kao is friendly, knowledgeable and helpful for even nervous patients. His schedulers went through everything with me, dates and medications and provided a clear cost schedule without surprises. The surgery is fast and pain-free and recovery times were quite reasonable. I urge anyone considering this procedure to visit here first.

Experience is mixed. The medical staff is very good; the administrative/appt schedulers should be…read moreworking for DMV.

I came here and was told it was all in head, but come back next month. I think they were trying to…read moremilk my insurance. I'll never go back there again.

If you go here for eyes get another location to check his work…read more Hello my name is Abraham, they wanted to inject my few month old daughter with injections for her eyes, i went to a different doctor and they said she was perfect she doesnt need injections i dont know what they were planing on doing but please look into this, here is the proof ill attach the records of KHALED TAWANSY when i reported this issue they told me he would never do anything to harm a child that hes very experienced but here is the proof. There is only 1 place to take infant children in bakersfield and this man is the only one for Bakersfield at least thats whats been told to me and my family

Lost my vision in one eye due to do his incompetence. Stay…read moreaway!!!!

After seeing several opthamologists, I came to see Dr. Wong through a referral by my insurance. I…read morehad eye pain for several days that just got progressively worse, and after 3 different diagnoses I was at my wits end! Walking in I was a little worried, and the wait time was awful. But he correctly diagnosed me with a corneal ulcer and fixed me up before surgery was mandatory. He doesn't talk much, and kind of makes you feel rushed, but he is a good doctor. As long as my doctor is correct in diagnoses, I could really care less about bedside manner. I would highly recommend Dr. Wong.

This place never answers the phone at all. This is ridiculous it's impossible to make an…read moreappointment or follow up when nobody never answer

Better customer service from your front desk, actually answering the phone all the time instead of…read moresometimes, less of a wait time for cheaply made glasses ( I waited 4 months for a pair of desperately needed bifocal glasses, a nightmare and absolutely too long..did you lose them Ace Eyecare?) I wish I would have gotten the name of the young lady who had me wait for 1 hour to pick up a paper prescription of my eye exam, she had stamped "expired" through it 4 times when it indeed was NOT expired. Needless to say,she had to provide an unexpired copy. What a waste of time.

Acuity on 16th st Management needs to get involved with…read morescheduling appts, multiple patients are having to wait literally 1hr minimum upon arrival before even being seen, this is not okay. Do better, hire assistants people or schedule less patients.

Do not go here. Jessica, the manager for optometry, is rude and condescending. She spoke over me…read moreand like I was a child. I was told my vision plan covered both contacts and glasses. They billed me for the exam instead and I never got my contacts. Jessica said the authorization was sent to my insurance but she lied! Ms. Salivar in administration said she did not and they would not send it! Saldivar said to find another optometrist and hung up. Complaints are not received well there. A huge waste of time and I still have no contacts.

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

I have a serious eye degeneration disease I come to CRC yearly, nothing changes everything is a…read more100% top notch. I go to the Visalia location, Dr. Learned is who cares for me he Professional, caring , hears your concerns, very upfront with your condition and what the options are for your care. The staff in the back is caring very professional as well making you comfortable. The intake staff are always very friendly as they check you in . It's a 10+ all around would highly recommend.

I have only been here two or three times, but the help and service have been FANTASTIC! I came in…read moremonths ago with my mom's glasses missing one side arm. They found a replacement in their inventory and fixed it for free! I currently have an issue with some prescription eyeglasses done elsewhere and came in for advice. Matt took time to explain and show me the problem and give me his recommendation. I have yet to be charged for any of their help or service.

Love Sharon and Matt. We have been long time customers. Always great service. We will continue to…read moreget our glasses from them.