I have been extremely nearsighted my entire life (like... couldn't-see-the-alarm-clock level…read morewithout contacts ), and I honestly thought I was just "stuck" with it forever. Glasses were thick, contacts were uncomfortable, and I hated how dependent I was on them. I found Luxor Eye Institute after doing a ton of research, and from the very first visit, I knew this place was different. The office is beautiful, the technology is next-level, and the team makes you feel like you're their only patient. Dr. Kouchouk recommended ICL, which I had never even heard of before. He explained everything so clearly and confidently that I felt completely at ease. The surgery itself was quick and honestly way easier than I expected. The result? LIFE-CHANGING. I woke up the next day and could see. No contacts. No glasses. Just... vision. I literally teared up. Colors look sharper, everything feels more real, and I don't have to plan my life around my eyesight anymore. If you've had high myopia your whole life and think nothing can fix it--go here. This is the place. I only wish I had done it sooner.

My mother was seen by Dr. Amr Kouchouk in January and was scheduled for cataract surgery in April…read more She obtained medical clearance in March, which was faxed to Luxor Eye Institute as instructed. On the Friday prior to her scheduled surgery, I called to confirm the procedure time. I was routed to a call center and informed that a message would be sent to the surgery coordinator to return my call. I did not receive a response. On the Monday morning of the scheduled surgery, I called again and spoke with Monse, who advised that confirmations were not yet available but that she would call me back. She also instructed me to follow up if I had not heard back by 4:45 PM. I called again at 2:00 PM and received the same response. At 4:00 PM, I was told the surgery coordinator was unavailable but would return my call. After still not receiving any follow-up, I called again at 4:45 PM and was finally able to speak with the surgery coordinator, Cassandra. At that time, I was informed that my mother was not on the surgery schedule. I was further advised that no authorization had been obtained from her insurance, and that the office staff had left early the previous Friday. Cassandra stated that she was unsure what had occurred and offered to reschedule the procedure. This situation is extremely concerning. My mother had been scheduled for surgery for three months, and despite submitting the required medical clearance, no authorization was ever requested from her insurance. This represents a significant breakdown in administrative processes. I requested to speak with a manager, and was connected again with Monse. She acknowledged that she had not verified the surgery schedule. This experience has been both frustrating and stressful. Coordinating care for my parents requires careful planning, and this lack of communication and follow-through has caused unnecessary disruption not only for me and my brother, but also for my mother, who was fully prepared for her procedure

I recently had surgery here at MSC and was pretty close to backing down since I'm not a person who…read morevisits the hospital bed often. The last time I had surgery was when I was giving birth to my youngest who is now 20yrs old and that c-section kicked my butt. When I was brought to the back, I was greeted by several people to confirm my surgery to make sure I was the right patient and to verify what surgery was being done. This is protocol at hospitals and surgery centers to preventive errors. By the time I was brought to the surgery room I was having anxiety at this point. If it wasn't for the amazing staff at MSC I would have backed down. I was so shaken up, I asked the nurse in the surgery room if she was able to please hold my hand and without hesitation she was happy to hold my hand and then the other nurse came around the other side to hold my hand and after that I didn't remember anything. The anesthesiologist walked me thru and was talking me thru the process til I fell asleep and if it wasn't for the anesthesiologist and the 2 ladies, I probably would have backed down. I wish I remembered the ladies names to give them some praise and acknowledgement, but I was so nervous at the time I forgot. I have worked at medical facilities and I was extremely impressed with the professionalism and empathy. MSC is above standard and if you're going to have surgery here then you should know that you'll be taken care of. Staff is amazing. No one looks forward to surgeries/procedures, but MSC makes you feel at ease. I recommend this surgery center and I hope your visit is as successful as possible!

Minor surgery today scheduled at MSC today. It was an easy checkin with Adianis she was friendly…read moreand professional. Super clean Comfortable waiting area.i was called back after just 5 minutes. Darlene friendly assistant came in took my BP pulse she was great and friendly. Met with Anesthesiologist and Dr Irani I was ready. I was done after a short 20 minutes woke up in recovery.Dr Irani and staff were all professionals and fun I was good hands. Thanks Dr. Irani Cindy, Shannon, Dakota. thank you all.

In our experience, this was the WORST eye care my mom has ever received. Dr. George Alexandrakis…read morediagnosed my mom with glaucoma and put her on multiple eye drops. The drops always made her vision feel worse, and when my mom tried to tell him, he would get mad at her. At every visit, he would say her eye pressure was "very high" and repeatedly pushed surgery. When my mom said she wanted a second opinion, it REALLY pissed him off. Her drops were switched almost every visit, with no clear explanation and no improvement. Eventually we sought care elsewhere (ACE Eye Care). Over multiple visits, her eye pressure has been normal every time, and her new doctor performed far more thorough testing. Based on those exams, she was told she does not have glaucoma. The office environment was also extremely concerning. The office was dirty, dust throughout, restrooms that looked neglected, and exam rooms that did not feel clean. We personally did not see any equipment being disinfected between patients. While many reviews complain about the receptionist, he was actually polite. It seemed like the problem was understaffing, he looked overwhelmed since he was responsible for nearly everything in the office. Overall, this practice felt rushed and volume-focused rather than patient-focused. Its literally a MILL. We felt unheard, pressured, and uncomfortable. I would strongly encourage anyone considering this office to go somewhere else.

No stars, you are better off going somewhere else you call to make an appt and the dude front desk…read moreleaves you on hold forever and if you call back he just picks up and puts you back on hold, the Dr is just as lousy as his staff I drove down there to get an appt made since the receptionist can't multi task and the Dr was flat out rude and obviously too cheap to hire extra help

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

While moving from Los Angeles to Tehachapi, I bumped my head leading to a detached retina. I…read morechecked myself into an emergency room in Los Angeles, where I was diagnosed. Since I was in the process of moving, my medical group had changed on my coverage and I had not yet met a new primary care provider in Kern County. So I then checked myself into an emergency room in Tehachapi, where I was in the process of moving, and was referred to Golden State Eye Medical Group. GSEMG reviewed my records from both ER visits, performed the remaining tests, and booked a surgery for me with Khaled Tawansy at his Pasadena office for that late afternoon. Other staff members at the institute also provided excellent, though unconventional, care. To save time, they let me provide snapshots of my lab tests and records from the Los Angeles emergency room visit. This likely saved a full day, which was vital. After my surgery. Golden State Eye Medical Group then reached out to my HMO for a retroactive referral, a standard emergency procedure, that was approved by my HMO just days later. The staff at Golden State Eye Medical Group seemed eager to facilitate the surgery that would save the eyesight I still have. I am so very grateful for that. I also want to say that Dr. Khaled Tawansy is a dedicated and highly skilled physician who saved my sight when other facilities would not. I am immensely grateful for his care; thanks to his work, I can see light and color again. Despite having an incredibly busy schedule, he performed my emergency surgery for a detached retina the same day I was referred to him. His expertise turned a terrifying situation--where I was facing total blindness--into a success. Dr. Khaled Tawansy is clearly a physician who prioritizes his patients' well-being and his focus remains entirely on providing vital, life-altering care. He was willing to take on my case when others deprioritized it, and I couldn't be more thankful for his professionalism and commitment.

Very nice and professional doctor here. Very helpful, attentive, went out of his way to assist us…read moreas best as possible to our needs

Lost my vision in one eye due to do his incompetence. Stay…read moreaway!!!!

After seeing several opthamologists, I came to see Dr. Wong through a referral by my insurance. I…read morehad eye pain for several days that just got progressively worse, and after 3 different diagnoses I was at my wits end! Walking in I was a little worried, and the wait time was awful. But he correctly diagnosed me with a corneal ulcer and fixed me up before surgery was mandatory. He doesn't talk much, and kind of makes you feel rushed, but he is a good doctor. As long as my doctor is correct in diagnoses, I could really care less about bedside manner. I would highly recommend Dr. Wong.

This place never answers the phone at all. This is ridiculous it's impossible to make an…read moreappointment or follow up when nobody never answer

Better customer service from your front desk, actually answering the phone all the time instead of…read moresometimes, less of a wait time for cheaply made glasses ( I waited 4 months for a pair of desperately needed bifocal glasses, a nightmare and absolutely too long..did you lose them Ace Eyecare?) I wish I would have gotten the name of the young lady who had me wait for 1 hour to pick up a paper prescription of my eye exam, she had stamped "expired" through it 4 times when it indeed was NOT expired. Needless to say,she had to provide an unexpired copy. What a waste of time.

I overplayed on a pair of glasses back in January 2025. But everything was covered by Medicare,…read morebut they sent me a bill and I paid it. Now I have been trying for 3 months to get my money back. I have now hired an attorney to get my money back! They would not comply with my request for a refund. Never go here!

Acuity on 16th st Management needs to get involved with…read morescheduling appts, multiple patients are having to wait literally 1hr minimum upon arrival before even being seen, this is not okay. Do better, hire assistants people or schedule less patients.

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

Been waiting for two months for a follow up. Four hours ago, I get a text asking me to confirm my…read moreappointment. I said I will be there. Now I get another phone call saying they need to cancel my appointment and reschedule 6 weeks from now. This happens because they over book and you are not their priority, If, you have to go here expect a long wait time.

I had an outstanding experience during my recent visit for a physical examination. I was able to…read moreschedule and be seen the same day, which was greatly appreciated. The front office staff was courteous, professional, and welcoming. The physician provided exceptional care -- he took the time to answer all of my questions thoroughly and ensured I felt comfortable and well-informed throughout the visit. I truly appreciate the high level of professionalism and patient-centered care demonstrated by the entire team. Highly recommend this practice.

Went here once did not care for the provider. The doctor seemed to be unable to even understand…read morereason for a visit. Or at least lack the Care to understand the reasoning behind the visit. All I was trying to do was find a primary care while I was living in the Bakersfield downtown area. I don't plan on going back when I go to see a doctor. I want to at least listen to or act as if they pretend to listen, not ignored horrible provider. Would not recommend to anyone that is going through a medical issue or wants medical services done when they go to a doctors appointment.