these Dr are amazing. very attentive and professional…read more referred to CRC and made the appointment in three months I'm going back for an eye exam and new glasses

Had a little bit of a wait time today (~45 minutes), but the staff was very courteous and…read moreprofessional! Second time seeing (no pun) Dr. Janae L. Vance & I couldn't have had a better experience. Very personal, detailed and efficient, she will get you in and out and with a proper prescription & advice. I will definitely come back for my next yearly. Thanks!

High praise for Dr. Andrew Kao and Empire Eye and Laser Center. I came here for cataract surgery,…read moreand everything went extremely well. Dr. Kao is friendly, knowledgeable and helpful for even nervous patients. His schedulers went through everything with me, dates and medications and provided a clear cost schedule without surprises. The surgery is fast and pain-free and recovery times were quite reasonable. I urge anyone considering this procedure to visit here first.

Experience is mixed. The medical staff is very good; the administrative/appt schedulers should be…read moreworking for DMV.

Extremely professional staff, always caring and helpful. They took amazing care of my mother when…read moreshe needed cataract surgery in both eyes and ended up restoring her vision to nearly 20/20. Recommend them to everyone.

Came with my dad for his appointment and the lady that handles the insurance was very…read moreunprofessional with the lady in reception. She was talking to her very rude in front of me. not nice!! her name is Briggitte. not sure why they have people working there!!

Dr. Carole Casteen, MD. , specializes in wet and dry AMD that normally is an ailment that shows…read moreitself later in life. Dr. Casteen always shows a deep personal interest in you with respect to the health of your eye. She has great passion in treating her patients. She stops and listens when you talk in explaining your symptoms and what concerns you. I highly recommend Dr. Carol Casteen If you are a member of Kaiser Permanente in Bakersfield. She treated me before in her private practice and now through Kaiser. !

Yes, Dr. Carole A. Casteen, M.D. is just one Superb Opthalmolojist. A very understanding, very…read morekind, friendly and caring Doctor and I can go on like this. She is knowledgeable and perfectly knows what exactly she does. My wife feels absolutely the same. Maria who works here is a wonderful, very helpful person absolutely. She manages pretty well. Great. My wife knows her too. All the very best to Doctor, Dr. Carole A. Casteen, M.D., and Maria. The Office is:, Calloway Eye Care and Optical on Calloway Drive, Bakersfield, California, USA. With Warm Regards, Sushila Vasan and Villivalam Vasan.

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

I have a serious eye degeneration disease I come to CRC yearly, nothing changes everything is a…read more100% top notch. I go to the Visalia location, Dr. Learned is who cares for me he Professional, caring , hears your concerns, very upfront with your condition and what the options are for your care. The staff in the back is caring very professional as well making you comfortable. The intake staff are always very friendly as they check you in . It's a 10+ all around would highly recommend.

Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

I get tested/looked at between 3 & 4 times a year by my retina specialist!…read more Dr. Khaled Tawansy MD, he is a very awesome doctor and works out of the Los Angeles and Bakersfield, California areas! I trust him completely with my eyesight!!!!! Please, if you are ever in need of a retina specialist, make an appointment with him! The only number I have is for his Bakersfield California office... sorry! Dr. Khaled Tawansy 5000 Physicians #100 Bakersfield, CA 93301 661-846-4985

Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Southwest Eye Care has excellent doctors -- they are knowledgeable, kind, and provide great eye…read moreexams. Unfortunately, my experience with the lens/optical department has been the complete opposite. The optical department's customer service and communication are extremely poor. Information given at the time of ordering glasses often changes later, and I've been told one thing in person only to be told something completely different afterward. It feels very disorganized, and there seems to be little to no communication between the optical staff, reception, and doctors. As a patient, that makes the process frustrating and confusing. The optical and lense department are dishonest. The frames that are completely covered by insurance are not clearly displayed and are hidden from view, while the more expensive frames are front and center. This makes it difficult to know what options are actually covered and creates pressure to choose higher-priced frames that insurance does not fully cover. As a result, patients often end up paying $100-$300 out of pocket for glasses that were assumed to be covered. Greater transparency and clearer communication about covered options would make a big difference for patients. It's disappointing because the doctors themselves are wonderful. I would happily continue seeing them, but I truly wish I could take my prescription elsewhere for glasses. I hope the optical department improves its transparency, communication, and customer service, because it does not currently reflect the quality of the medical care provided by the doctors.

Dr. Stainer is an Ophthalmologist. Technically, he is not MY ophthalmologist -yet - but my he is…read moremy boyfriend's and I've visited these offices with him, so I feel fairly confident in putting forth my opinion. The offices are conveniently located right on China Grade Loop. What I like about this location, which he shares with North Bakersfield Dental group, is that you can park out in front on the street and just walk right in the front door and you're there. With doctors that have offices in the major medical complexes there is always the hassle of parking, walking down long hallways and taking the stairs or elevators to get where you're going. This is so much more convenient. They share not just the building, but the waiting room with a dentist's office. There is plenty of seating, a flat screen television, and sports memorabilia to entertain yourself with while you wait. There is even free wifi (they have the password posted inside) so you can surf the internet while you wait - and a fountain in the waiting room. My boyfriend has always been happy with his medical care here. On this particular visit, we were here so that he could get the side pieces of his eyeglasses readjusted. They ushered him into the back and had him back out front in under 5 minutes. Best of all, they didn't charge him for the service. It's getting to be about time for me to get my eyes checked again and get a new prescription, and once I confirm that they take my insurance I'll be heading back here myself.

I went to Oildale location for a new prescription on contacts. Apparently there is only one person…read morethat works in that department to "assist" you in ordering them. I never get a call back until a couple of days later, which it can be frustrating since they have a full front desk staff.

I'm in my 60s and had been wearing glasses for decades--reading glasses, distance glasses, you name…read moreit. I had accepted that it was just part of aging, but I really wanted the freedom to see clearly without constantly reaching for my glasses. A friend recommended Luxor Eye Institute, and I'm so glad they did. From the moment I walked in, the experience felt first-class. The staff is warm, attentive, and incredibly professional. Dr. Kouchouk took his time explaining all my options, and we decided on the Light Adjustable Lens. What stood out to me was the level of precision. The idea that you can actually "fine-tune" your vision after surgery is amazing--and it truly works. After my adjustments, my vision is better than I can ever remember. I can read, drive, and go about my day without glasses. It honestly feels like turning back the clock. This was one of the best decisions I've made for myself. If you're on the fence about cataract surgery or want the absolute best outcome, I cannot recommend Luxor enough.

My mother was seen by Dr. Amr Kouchouk in January and was scheduled for cataract surgery in April…read more She obtained medical clearance in March, which was faxed to Luxor Eye Institute as instructed. On the Friday prior to her scheduled surgery, I called to confirm the procedure time. I was routed to a call center and informed that a message would be sent to the surgery coordinator to return my call. I did not receive a response. On the Monday morning of the scheduled surgery, I called again and spoke with Monse, who advised that confirmations were not yet available but that she would call me back. She also instructed me to follow up if I had not heard back by 4:45 PM. I called again at 2:00 PM and received the same response. At 4:00 PM, I was told the surgery coordinator was unavailable but would return my call. After still not receiving any follow-up, I called again at 4:45 PM and was finally able to speak with the surgery coordinator, Cassandra. At that time, I was informed that my mother was not on the surgery schedule. I was further advised that no authorization had been obtained from her insurance, and that the office staff had left early the previous Friday. Cassandra stated that she was unsure what had occurred and offered to reschedule the procedure. This situation is extremely concerning. My mother had been scheduled for surgery for three months, and despite submitting the required medical clearance, no authorization was ever requested from her insurance. This represents a significant breakdown in administrative processes. I requested to speak with a manager, and was connected again with Monse. She acknowledged that she had not verified the surgery schedule. This experience has been both frustrating and stressful. Coordinating care for my parents requires careful planning, and this lack of communication and follow-through has caused unnecessary disruption not only for me and my brother, but also for my mother, who was fully prepared for her procedure