these Dr are amazing. very attentive and professional…read more referred to CRC and made the appointment in three months I'm going back for an eye exam and new glasses

Had a little bit of a wait time today (~45 minutes), but the staff was very courteous and…read moreprofessional! Second time seeing (no pun) Dr. Janae L. Vance & I couldn't have had a better experience. Very personal, detailed and efficient, she will get you in and out and with a proper prescription & advice. I will definitely come back for my next yearly. Thanks!

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

What is the first sentence of praise?…read more THANK YOU is the only one that comes to mind. And I'm not a guy who praises a lot. 5 months ago my wife had brain surgery to remove a brain tumor. The removal caused permanent hearing loss and facial paralysis. The facial paralysis caused horrible eye pain. So much so most nights she cried. We have Kaiser insurance and those that do understand the lack of care. My wife kept waiting for an appointment to see an eye surgeon. Waiting and waiting and waiting. Nothing. Then one day I had enough. I researched Bakersfield for an eye surgeon who specialized in the treatment she needed. I am overjoyed that I found Bakersfield eye. I walked in without an appointment, asked for an administrator and from that conversation my wife's tears dried up. What Kaiser couldn't/wouldn't do in 5 months Bakersfield eye solved in three weeks. Compassionate professional care plus real people honesty. Can't thank them enough.

I have been a patient of Dr. David Hair for many years, and I want to start by saying that Dr. Hair…read moreis a wonderful doctor. I have always had great experiences with him, his technicians, and the staff who provide patient care. They have been professional, helpful, and kind, and I have never had an issue with this office in all the years I have been coming here. Unfortunately, my recent experiences with one particular front-desk employee have been very disappointing. I have repeatedly experienced a dismissive and condescending attitude and have felt as though I was being talked down to rather than helped. Even more concerning, I have witnessed this employee speak rudely and disrespectfully to other patients, including elderly patients. Seeing senior patients treated that way is especially upsetting and is not what I would expect from an otherwise excellent medical practice. I still think very highly of Dr. Hair and the rest of his team. My concern is specifically about the way patients are being treated by this one front-desk employee, and I sincerely hope management addresses it because this office has always been much better than this.

Dr. Carole Casteen, MD. , specializes in wet and dry AMD that normally is an ailment that shows…read moreitself later in life. Dr. Casteen always shows a deep personal interest in you with respect to the health of your eye. She has great passion in treating her patients. She stops and listens when you talk in explaining your symptoms and what concerns you. I highly recommend Dr. Carol Casteen If you are a member of Kaiser Permanente in Bakersfield. She treated me before in her private practice and now through Kaiser. !

Yes, Dr. Carole A. Casteen, M.D. is just one Superb Opthalmolojist. A very understanding, very…read morekind, friendly and caring Doctor and I can go on like this. She is knowledgeable and perfectly knows what exactly she does. My wife feels absolutely the same. Maria who works here is a wonderful, very helpful person absolutely. She manages pretty well. Great. My wife knows her too. All the very best to Doctor, Dr. Carole A. Casteen, M.D., and Maria. The Office is:, Calloway Eye Care and Optical on Calloway Drive, Bakersfield, California, USA. With Warm Regards, Sushila Vasan and Villivalam Vasan.

February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

Been waiting for two months for a follow up. Four hours ago, I get a text asking me to confirm my…read moreappointment. I said I will be there. Now I get another phone call saying they need to cancel my appointment and reschedule 6 weeks from now. This happens because they over book and you are not their priority, If, you have to go here expect a long wait time.

Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

I get tested/looked at between 3 & 4 times a year by my retina specialist!…read more Dr. Khaled Tawansy MD, he is a very awesome doctor and works out of the Los Angeles and Bakersfield, California areas! I trust him completely with my eyesight!!!!! Please, if you are ever in need of a retina specialist, make an appointment with him! The only number I have is for his Bakersfield California office... sorry! Dr. Khaled Tawansy 5000 Physicians #100 Bakersfield, CA 93301 661-846-4985

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Dr. Stainer is an Ophthalmologist. Technically, he is not MY ophthalmologist -yet - but my he is…read moremy boyfriend's and I've visited these offices with him, so I feel fairly confident in putting forth my opinion. The offices are conveniently located right on China Grade Loop. What I like about this location, which he shares with North Bakersfield Dental group, is that you can park out in front on the street and just walk right in the front door and you're there. With doctors that have offices in the major medical complexes there is always the hassle of parking, walking down long hallways and taking the stairs or elevators to get where you're going. This is so much more convenient. They share not just the building, but the waiting room with a dentist's office. There is plenty of seating, a flat screen television, and sports memorabilia to entertain yourself with while you wait. There is even free wifi (they have the password posted inside) so you can surf the internet while you wait - and a fountain in the waiting room. My boyfriend has always been happy with his medical care here. On this particular visit, we were here so that he could get the side pieces of his eyeglasses readjusted. They ushered him into the back and had him back out front in under 5 minutes. Best of all, they didn't charge him for the service. It's getting to be about time for me to get my eyes checked again and get a new prescription, and once I confirm that they take my insurance I'll be heading back here myself.

I had PRK surgery to correct my horrible vision last December. I was never a candidate for any…read morelaser correction surgery before because my cornea is too thin. However, Dr. Miller knew I was always interested and when the technology got good enough to make me a candidate I jumped at it. It was pretty expensive but I didn't care. I've had such bad vision my entire life and I hated contacts and glasses. The surgery plus all post treatment was $4800 (after 15% covered by my insurance). Dr. Stainer does all the eye surgery and I felt in very good hands. They answered all my questions and were honest about the expected results. They said I may never have 20/20 vision with my eyes and I wasn't a candidate for a second procedure. So this was my one and only shot. Well now I see 20/15 (better than 20/20) and my eyes are still healing and I should see the final results within 6-12 months so it could get better. My only complaint about both of their offices is the very long wait times. I've waited over an hour once for a 10 minute post-op visit. Expect your appointment to run 30-45 minutes late on average unless you book early in the morning. However the time you spend in the waiting room is worth the dedicated care you receive. I would recommend Dr. Stainer for laser eye surgery any day.

I have been extremely nearsighted my entire life (like... couldn't-see-the-alarm-clock level…read morewithout contacts ), and I honestly thought I was just "stuck" with it forever. Glasses were thick, contacts were uncomfortable, and I hated how dependent I was on them. I found Luxor Eye Institute after doing a ton of research, and from the very first visit, I knew this place was different. The office is beautiful, the technology is next-level, and the team makes you feel like you're their only patient. Dr. Kouchouk recommended ICL, which I had never even heard of before. He explained everything so clearly and confidently that I felt completely at ease. The surgery itself was quick and honestly way easier than I expected. The result? LIFE-CHANGING. I woke up the next day and could see. No contacts. No glasses. Just... vision. I literally teared up. Colors look sharper, everything feels more real, and I don't have to plan my life around my eyesight anymore. If you've had high myopia your whole life and think nothing can fix it--go here. This is the place. I only wish I had done it sooner.

My mother was seen by Dr. Amr Kouchouk in January and was scheduled for cataract surgery in April…read more She obtained medical clearance in March, which was faxed to Luxor Eye Institute as instructed. On the Friday prior to her scheduled surgery, I called to confirm the procedure time. I was routed to a call center and informed that a message would be sent to the surgery coordinator to return my call. I did not receive a response. On the Monday morning of the scheduled surgery, I called again and spoke with Monse, who advised that confirmations were not yet available but that she would call me back. She also instructed me to follow up if I had not heard back by 4:45 PM. I called again at 2:00 PM and received the same response. At 4:00 PM, I was told the surgery coordinator was unavailable but would return my call. After still not receiving any follow-up, I called again at 4:45 PM and was finally able to speak with the surgery coordinator, Cassandra. At that time, I was informed that my mother was not on the surgery schedule. I was further advised that no authorization had been obtained from her insurance, and that the office staff had left early the previous Friday. Cassandra stated that she was unsure what had occurred and offered to reschedule the procedure. This situation is extremely concerning. My mother had been scheduled for surgery for three months, and despite submitting the required medical clearance, no authorization was ever requested from her insurance. This represents a significant breakdown in administrative processes. I requested to speak with a manager, and was connected again with Monse. She acknowledged that she had not verified the surgery schedule. This experience has been both frustrating and stressful. Coordinating care for my parents requires careful planning, and this lack of communication and follow-through has caused unnecessary disruption not only for me and my brother, but also for my mother, who was fully prepared for her procedure