Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

Hello, I had a disappointing experience during my first…read morevisit as an independent adult, and haven't been in years . At check-in, I gave my insurance details (I'm double-covered). The blonde woman at the front desk asked me to sign for an Optima eye exam without clearly explaining that it was optional, and I felt pressured because they highlighted their latest equipment, and I assumed it was standard. Five days later, I learned from a family member that my deductible/copay had already been met, so I shouldn't have owed anything. When I called to inquire, another staff member told me that "a copay and deductible are separate," which came across as dismissive and made me feel foolish for asking. In reality, once the deductible is met, additional copays for covered services shouldn't apply in this way. The lack of clear communication about the optional nature of the exam and the billing left a bad taste. If patients are going to be made to feel uninformed or stupid when they question charges, I won't be returning. P.S. As a 19-year-old, I also found it strange to be recommended (and charged for) this extra exam when I've had no prior eye issues. It left me wondering why it was pushed so strongly at my age.

The worst sevice. The sales person had no interest in helping us. I asked for help finding a pair…read morethat would support my daughter's prescription. All she said was "Well the type of glasses that will suit her prescription all over the place so I can't help her pick out a pair." Turns out she was waiting on relief for her lunch break. I guess since he wasn't going to get a commission she wasn't interested in helping. The sales person who relieved her was kind and helpful. He understood our concerns. The other person was rude and makes this establishment look bad.

YAY! Awesome optometrist in Bakersfield! Lately I've been finding it hard to find a top tier…read morequality experience at pretty much any place of commerce... So, coming here, it was very refreshing to discover that there are some places that still know how to run a business with great professionalism and customer service. This review is for a contact lens exam that I received earlier today. It was my first visit to Takhar Eye Care. First of all, the front desk is fantastic. They actually answer the phone! Promptly and friendly too! They are clear in communicating and very detailed oriented. The front desk can make or break whether or not I'd like to even make an appointment in the first place, let alone come back. But the prompt and responsive service was immediately impressed upon me even before I arrived. They also had appointments available within a reasonable timeframe, which is hard to find these days. Secondly, the doctor is also fantastic! Really took the time to learn about what I needed and didn't rush through the exam. He was efficient and thorough, carefully checking my eyes. He listened to my idiosyncratic requests and was able to meet all of them. Also, he explained some of the process of the exam that I never knew before! The place was super clean and organized. And, they had a contact lens removal station with lens cases and solution! It's so odd, but for the past 15 years plus, it has always been a hassle to take out my contacts at eye exams. When I saw a whole station ready with sink, mirror, cases, and solution (for soft contact lenses), I was seriously shocked and happy. At past offices, I have been given grief for not bringing my own supplies, provided only hard contact lens solution with no other option, needed to walk down outside of the office to a faraway restroom, or used areas without an available mirror at all. What a relief it was that I didn't have to overcome any of these obstacles just to take out my lenses for the exam! Overall, A+++ for Takhar Eye Care. Thank you!

Arrived at 12:00pm. Door were locked with instructions to call the number listed for assistance,…read morewhich was fine. Another sign on the door stated they were closed from 1p-2p for lunch, also fine. Yet an additional sign read "walk-ins welcome." Called the number and asked to come in to just look at frames, only to be told that a current customer was currently being assisted then they were going to lunch. Asked if lunch was still at 1pm, and told it was. So apparently it takes 1 whole hour to assist a customer, walk-ins are not welcome, and you can't come in to just look at frames. Terrible customer service...you just lost 2 potential new customers as both my daughter and myself are in need of frames. Literally just wanted to look at frames, already had our prescriptions.

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

Excellent care, friendly staff, easy walk in appointment with experienced exam. Definitely exceeded…read moreexpectations!

Got my eye exam for new glasses and contacts from Dr Ly…read more Price for exam and contacts are cheapest compared to other locations. Dr Ly is patient and skilled optometrist who specializes in retinal health and contacts fitting. She also advise on use of warm compress for dry eyes and for blocked tear ducts from makeup build up. Office located inside Costco which is very convenient. Will come back again!

The establishment maintains a professional atmosphere and impeccable cleanliness. The staff members…read moreat every location are consistently courteous and friendly. Needless to say, Dr. Li possesses exceptional expertise in his field. He provides thorough explanations, ensuring that patients never feel rushed, and addresses all inquiries while offering valuable insights into eye health:) you won't be disappointed! Alicia Landis

I have put off having an eye exam for at least 10 years because I never had any problem with my…read morevision. Then I turned 40 and the things I thought I might escape came raining down upon me. I came to terms and made an appointment and am so glad that I did. I found this office to be quite lovely. The front desk staff are extremely friendly and accommodating upon arrival which is always a nice start. The office atmosphere is welcoming in general. The office employs impressive technology to take images of the eye and during my visit with the optometrist, he brought the pictures up on the computer and thoroughly explained what we were looking at. He was very personable and friendly and made me feel at ease throughout the exam. Angelina was the staff member who helped me to try on different frames for my new reading glasses. They have SO many designer frames to choose from that I wanted to buy multiple pair to go with different outfits except I am not a millionaire (yet) and so I settled on a very nice pair of Dolce & Gabbana frames. Totally satisfied with my experience here. I have not one bad thing to mention with exception of the price tag- but it is generally expensive to be alive these days.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

Dr Ratty was quick and efficient however, I found the office and parked on the side in the shade. A…read moreworker got out of her car and told me I was parked in the employee section and I needed to move. I apologized and told her I didn't see a sign. She said there wasn't one but the employees were arriving and I needed to move. I told her I parked there because I wanted to park in the shade. She said that I could stay there but I moved into the parking lot in the sun. If I didn't have an appointment, I'd leave. I won't be back.

Eye Dr. Louis Allen at this location should not be working in this field…read more I found him working @Target/Rosedale, this guy and his service desk clerk are terrible!!! @Target look at the bad service these people give to someone that's been buying glasses at this location for years for the whole family. On 1/23/2021 at 9:30am I went in for a wrong prescription given to me twice at this location. Delia a very professional and sweet lady did look at my glasses and did find my issue true. She schedule me to see Louis Allen at 11:20am for appointment which I was going to pay $$ again. I waited till that time and and past that time at about 11:55am waiting for so long I was told by Allen and his clerk to come back on a Tuesday. That was not acceptable and I try to talk to Allen and he just said "I'm going to lunch and walked away". I talk to Delia about the treatment I received and she apologized and quickly started to look for other Dr's to view and correct my glasses. The location here I will advise only buy glasses for average service meaning some ladies are great and others are below average service. For Dr. Louis Allen and his clerk they should look for something that doesn't involve people skills or service. I will be calling Target, I wont be getting any of this on the future from Target nor my 5 kids and wife, it really sucks!!!

As someone who has been to an optometrist yearly for more than half of my life, I think I've got…read moreenough stake in this to leave my opinion here. I have usually been met with condescending comments and unfriendly doctors, but love that I am saying that I just had the most pleasant experience with Dr Allen and his staff. He is an amazing and thorough doctor. I feel like he heard my concerns and is working with me to give me options instead of just saying that's how it is, deal with it. I didnt catch the name of the man who was helping me pick my glasses, but he was amazing as well. He helped me pick out my glasses and helped explain the way my insurance works. I will be coming here from now on and will send everyone this way! Thanks so much Dr. Allen!