I have had an appointment with this place for months. And at this point, I am convinced that they are trying to do is screw with my sleep. They always give me a crackhead early appointment and then they call me to come in even earlier than that and then the morning of right when I'm ready to leave, they call me and cancel. This is the fourth time that they've done it now. What is going on? They always tell me that the "system is down." How could it be down every time I'm supposed to come in? OR How could it be down for months? It's literally been MONTHS!!! read more

This eye doctor is horrible!! He started yelling at me in response to me asking questions. I asked him if he was yelling and he said he was explaining and he said so you understand. I said you don't need to yell but he continued to yell his responses! I tried asking him a different question and he wouldn't let me ask it. He told me he was done here and don't give her a follow up appointment. I got mad and and tried to leave but he followed me very closely (like in my space) I asked him to not get so close but he continued. As if he was escorting me out the door. He is a horrible, inconsiderate person. And a very poor excuse for a doctor. I would not even give him a one star. read more

Locations on 16th st Management needs to get involved with setting appts, how are patients waiting minimum 1hr for SCHEDULED AAPTS! this is upon arrival do better acuity 1/30/26 read more

I took a patient of mine to this facility and when I signed in the patient the front receptionist seemed nice but as soon as she started talking I was able to smell the alcohol despite her chewing gum and she was completely rude laughing about other patients and hanging up the phone and laughing about it. Maybe that's why she was so loud and mean? Everyone one else was kind and patient especially the Dr. I definitely would like for who ever is in charge to start checking in who they're hiring because that is completely unbelievable especially in a healthcare setting. read more

The doctor is great although the front lady receptionist that was sitting made us feel uncomfortable. We got there at 7:45, yes we knew we weren't going to get in right away but my dad likes sitting there instead of a cold car. She started talking bad about us to her coworker with the close glass but we can clearly hear her. It made my parents upset because we were nice upon arrival. It doesn't cost anything to be nice. Hopefully she's not like that with everyone there. read more

Acuity Eye Group - Optometrists Near Me - Bakersfield, California

This review is ONLY to discuss the front desk staff not the provider. However, this is a reflection of the entire team. In particular the front desk over weight lady. She has an attitude and unprofessional. Fails to understand any questions being asked Fails to understand concerns that occurred over the phone Lacks professionalism and front desk mannerism For being cash paying I expect high quality care. From the moment I walk in. Quick to throw her co worker under the bus over the issue of misleading information She lacks tremendous patient care and unsympathetic. The front desk people do ALOT of talking over their weekends and are very loud. Will like to mention that the gentleman doing the vision exam pre op did wonderful he was professional while in front and near patients. I am unsure who does the hiring here however I'd love for them to read this an reach out read more

I want 2 give a shout out 2 my friends at Acuity Eye Group at 9500 Stockdale Hwy... Dr.Chawla is the coolest eye doctor I've ever had...the staff is great Brenda the receptionist & the Raider fan in the back make you feel like Familia they have excellent service & very professional...& they always have good movies playing while U wait...I wouldn't go anywhere else I'm very happy with the service & results... read more

Retina specialist office treats you like cattle... just keep it moving.... Hurry hurry hurry so we can bill for the NOT service they provide.... Ugh! The worst.... Hate when doctors are clearly only in it for the money. Two thumbs down!! read more

When it was our turn to go to the back we were assigned to a room but its wasn't very clean there was still things exposed in the room from other patients. read more

This review is only to discuss the front desk workers. If I could give this place zero stars I would. They had zero concern in who was listening to there conversation and made the room feel uncomfortable. They would speak terrible about anyone who they answered the phone too and proceed to laugh. All they did was complain and they sure showed it to their patients. Anyone who would go up to them for a question they would answer in such a rude disgusting tone , lacks professionalism and manners. Not to mention they overbook a billion people to have everyone wait 2+ hours. read more

READ ALL OF YOUR PAPERWORK Before you sign anything read all of the documents. I was advised I wouldn't be able to see the specialist if I did NOT sign their Arbitration Agreement. I understand it is policy for them but it is not my only option. Other than that it was pretty hot in there especially for being early in the morning my appointment was at 8:20 am and that small room was really packed and warm. Staff in the front seemed nice didn't interact with them much until I was asked that I needed to sign the arbitration form in order to be seen. Reason for my two stars: it was warm, and it looked like they were over scheduled, and enforcement for me to sign that agreement which I didn't and left. read more

I think Dr. Chawla is nice and professional and the whole staff is very sweet and accommodating. My only issue is that sometimes the wait is long but I've expressed the need to rush before and they all worked together to help get my appointment handled before I had to go. Aside from all that, the monthly injections I have to get are improving my vision! (I'm a type 1 diabetic so keeping my vision is a bit of a priority.) And, as a side note, they always have cookies and fresh coffee every single time, plus there's always a new movie showing! And let me tell you, buddy, those comforts matter when you're waiting for eye injections! read more

Everything was ok, staff could have been a little friendlier at front window, but once I got called to the back everybody was very nice and professional. However they gave me a list of eye doctors to go see that would except my insurance for glasses, and only one on that list still excepts my insurance. Overall I rated in a four star. read more

My appointment went great. Everyone in the office is kind and they talk and laugh with each other in the office. It was a very comfortable setting. The doctor was very nice and explained everything to me to where I understand. My husband had an appointment as well and had a good experience as well. I'd recommend this office to anyone needing a good opthamologist or retina specialist. read more

Horrible scheduling. One can't be 15 minutes late but they can take 5 hours just to help us. Had an lappoinent scheduled at 2:30 (got there earlier) didn't get assistance until 5:50pm. Doctors need to understand we have other things to do as professionals too. They should fix scheduling issue and get more staff to speed it up. There was about 27 people scheduled at the same time. About 3 left around 5:15pm. Please fix this issue. read more

Staff is rude ,slow and hat washing there hands love how they make you wait a hour plus each time so after waiting in the lobby so long you get called and then to waiting room to for about 45 mins(love the touch with the tv and the movie going to help you love track of time) then you get to another room to waiting on some else who don't like water and then to room 3 to wait for a rude dr who has no time to listen to anything cause they too busy. Need to stop over booking read more

Acuity Eye Group - Optometrists Near Me - Bakersfield, California

I was sent to this doctor because of a shading on my eye. On the third visit the doctor came in and asked me how my lasik was. I had never had lasik and then looked in the wrong eye and said everything looked good I left and didn't even make another appointment. Now they call me and tell me I have an appointment today which I never made Stay away read more

My appointment was at 2:30 they took 1 hour to take me in, they took 3 patients in that came after me, the front desk lady is rude and was taking about the other patients that didn't make it to their appointment, they book to many appointment at the same time. read more

They over book a lot and you can count on a 2 and a half hour appointment no matter when you go. Today we waited sooooo long between the numbing drops and the injection, my dad really felt it. Next time maybe I'll pinch the doctor and see if he likes the pain. Unacceptable! Update December 2019: Nothing has changed!!! So many patients, you have to stand up. Staff blames it on " patients that came late and still must be seen". Be ready for 2 1\2 hour visits. read more

This place needs to put in practice time management. Our appointment was at 10:00am my mom got seen at 10:45 we waited in a separate waiting room about 30 minutes and got called back for more testing with her vision . By 11:45 we hadn't seen a doctor or anything just nurses. I feel that as a office you shouldn't "over book" because it looks VERY UNPROFESSIONAL ! I really wasn't happy also with the doctor either because for the time that we waited it was very short and quick the consultation. The nurses however who did attend my mom were nice and friendly but I just feel like time management needs to be improved. read more

Great doctor! Professional and very helpful. Staff is very nice too. ***The downfall is the wait time. EXTREMELY long waits. Upto 21/2 hours for scheduled appts. ***Patient waiting area in the summer is so excessively hot, you feel nauseated. If you ask the staff about it, they tell you the blog manager has control of it. I mean...VERY hot!!!! read more

Great Service and great Doctors. Got in on time and didn't have to wait forever. Nice people

My consult was quick easy and I got to see a doctor very quickly. I called to schedule an appointment and I was able to get in same day. Doctor was very knowledgeable and explained everything I needed to know quickly and was able to give a solution right of way i was more than happy with the service and visit I received I recommend that if you have questions or an issue you go and see them ASAP!! read more

I have an eye condition that takes me to the Retina Institute every 2 months. I find Dr. Castillo very professional and kind. The only negative about my visits is the WAIT to see him. It's never under two hours for a 10 minute procedure. Ok, I also don't like all the texts, emails, and calls to confirm my appointment. Isn't one form of confirmation enough? read more

Thank you for the opportunity to express some comments and suggestions. First overall I would give Retina Institute a "C". The reason is all is very good except the reception area. Just a suggestion. When a patient is signing in and talking to the receptionist they should be cheerfully greeted and have the attention of the receptionist. Today I felt as though I was second class as the reception attendants talked back and fourth as though I was not there. To a client about to receive treatment this does not telegraph much care or concern to them. Since the reception is the front line to all that occurs I personally believe there is room for improvement in your greeting area. read more

I have been going for a number of years and in that time I have not observed any lack of professionalism in any of the staff. Although the Dr's rotate they are all very good and provide excellent care and explain the procedure to you the patient. read more

Today was my first time going to the Retina Eye Institute and couldnt have asked for a more pleasant experience! The waiting time wasnt long(about 30 minutes)! Employess were super friendly and very thorough explaining the procedures! All in all I give them an A+ for the entire visit! Keep up the good work guys! read more

Friendly, knowledgeable staff. Dr. C answered all my questions and changed his mind on which way to proceed with my treatment while we went over the films of my eyes. The only downside is the wait time, they over book like all other dr offices. read more

I was almost blind 1 yr ago then my dr.sent me to ric I have been to arcadia and Bakersfield and I have been treated with care and respect by every part of the staff from the time I walked in the door read more

This place is like a county hospital. Having a appointment means nothing to these people. I don't care how good these doctors are, they're not that good. I'll never return. read more

Dr. Castillo seems very caring and professional, my biggest issue is the over 2 hour wait to see him. When I do it's maybe 10 minutes with an assistant in the room making me feel I need to get done quickly! He seems to overbooked, also please have your assistants not call so many times to make sure I'm attending my appointment. One verification is enough. read more

Whats the point in making an appointment here? Its easily a 2 hr wait. When Dr Castillo finally comes in the room, he rushes. Terrible bed side manner. Makes you, as the patient, feel as though you are a burden disrupting his day. He even somewhat lectured me as if I was a child. Extremely rude and uncaring Dr. The staff is careless and forgetful. The young man who drew my blood and put dye in was very rough and rude. The waiting area was full of crying children even though there's a sign stating no children. The bathroom had urine all over the toilet and toilet paper on the floor. If your needing an eye Dr , I highly recommend you look elsewhere. I wished I could at this point. Don't expect any answers from Dr Castillo. He rushes through the exam. read more

These folks are so competent and caring. Dr. Castillo has been providing great care to help maintain my limited vision, with the goal of improving it, if at all possible. They have a variety of clientele, and do get busy. The staff are efficient, and they are pretty good at scheduling the appointments so the wait time isn't too long. I've found that if they are running behind, as all doctors do on occasion, and I'm in a time crunch.....I just reschedule. I see lots of friends and neighbors there, so they must be doing something right. I can recommend them without reservation. read more

My name is Valentin M. and I have had a good experience at the Retina Institute. I went in for an eye condition at a point of not able to see anything out of one eye. Dr. Castillo ran some exams and inserted some medication on the bad eye. At about a week after I was able to recover most of the vision. I am very pleased with Dr.Castillo and the rest of his medical staff. My wait is not very long. I recommend Dr.Castillo because my medical condition with my eyes have been attended and are being treated. I am pleased with the medical services. read more