I am generally very forgiving about waiting to be seen but must admit that today's visit was not as…read moreexpected. my wife had to wait two hours to be seen for an appointment she was on time for. The total time spent here: 3 hours. For a follow up exam. This is not the way to run a modern business of medicine. We've done PET scans in less than an hour.

The customer service is horrible. Every time I go they look at you like you're an inconvenience to…read morethem. Most of the staff is not friendly and they never tell you how long you're gonna have to wait.

If I could give him & this office negative stars, I would here it is years later and still I do not…read moredrive. My vision is beyond frustrating. All I could say is there are so many other competent better doctors out there in my opinion do not waste your time on this person.. These are my senior years. I am supposed to be enjoying them having fun traveling and instead no I cannot drive. I cannot see good just Horrible now in my opinion this man should not have a license to do anything having to do with Vision or Surgery..

Had an appointment last week 6/17/2026, I stated I was 31 weeks pregnant, they proceed to tell me…read moreto come back today (06/24/2026) so I did just that. I was told I have two oil cysts on my eye and had to be removed, to which I agreed. I got to the institute at around 8:40, my appointment was at 9:15. I decided to walk out at 11:40 because the ophthalmologist, Dr. Steven M. Yaplee told me he preferred not to proceed with the procedure due to me being pregnant, and lidocaine being part of the procedure we decided to just wait a few more weeks. I was very disappointed and extremely dissatisfied with today's events. Being 32 weeks pregnant, that last thing I need is to be stressed out and feeling extremely annoyed. I am not sure if this was the staffs fault or the doctors, but I sat there and just completely wasted my time. I will not be going back, and I would NOT recommend such an unorganized setting and staff. The staff and ophthalmologist were and had been completely aware of my pregnancy and still decided to proceed to have me come back, booked 10+ people and myself at around the same time.

Dr. Carole Casteen, MD. , specializes in wet and dry AMD that normally is an ailment that shows…read moreitself later in life. Dr. Casteen always shows a deep personal interest in you with respect to the health of your eye. She has great passion in treating her patients. She stops and listens when you talk in explaining your symptoms and what concerns you. I highly recommend Dr. Carol Casteen If you are a member of Kaiser Permanente in Bakersfield. She treated me before in her private practice and now through Kaiser. !

Yes, Dr. Carole A. Casteen, M.D. is just one Superb Opthalmolojist. A very understanding, very…read morekind, friendly and caring Doctor and I can go on like this. She is knowledgeable and perfectly knows what exactly she does. My wife feels absolutely the same. Maria who works here is a wonderful, very helpful person absolutely. She manages pretty well. Great. My wife knows her too. All the very best to Doctor, Dr. Carole A. Casteen, M.D., and Maria. The Office is:, Calloway Eye Care and Optical on Calloway Drive, Bakersfield, California, USA. With Warm Regards, Sushila Vasan and Villivalam Vasan.

these Dr are amazing. very attentive and professional…read more referred to CRC and made the appointment in three months I'm going back for an eye exam and new glasses

Had a little bit of a wait time today (~45 minutes), but the staff was very courteous and…read moreprofessional! Second time seeing (no pun) Dr. Janae L. Vance & I couldn't have had a better experience. Very personal, detailed and efficient, she will get you in and out and with a proper prescription & advice. I will definitely come back for my next yearly. Thanks!

Be cautious when considering this eye center. I paid a large deposit for a LASIK consultation and…read morewas told in writing that it would be refunded if I was not a candidate. After my evaluation, I was informed that I was not a LASIK candidate but qualified for a different, more invasive surgery that I did not want. Despite their written refund policy, they refused to refund my deposit. The staff was very friendly during the consultation process, but communication changed once I declined the alternative procedure and requested my refund. I left several messages and was promised a callback, but never received one.

Just a quick stop in , spoke to Brianna at the front desk to get my prescription she was very nice…read moreand courteous as well as offering me a cold water instead of the room temperature ones that were sitting out i. The waiting room, another great experience with Empire Eye and Laser Center.

Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

From the time I arrived, things went great. Customer…read moreServices (Great). Very helpful, knowledgeable about everything. The Doctor Is so personable. I coming here.

Excellent experience. I've had a little trouble with the glasses themselves, due to manufacturer…read more The staff is great, and has dealt with the issues appropriately and quickly. I was very happy with the eye exam. It was very thorough and the Dr has an excellent chairside manner.

I have had an appointment with this place for months. And at this point, I am convinced that they…read moreare trying to do is screw with my sleep. They always give me a crackhead early appointment and then they call me to come in even earlier than that and then the morning of right when I'm ready to leave, they call me and cancel. This is the fourth time that they've done it now. What is going on? They always tell me that the "system is down." How could it be down every time I'm supposed to come in? OR How could it be down for months? It's literally been MONTHS!!!

This eye doctor is horrible!! He started yelling at me in response to me asking questions. I asked…read morehim if he was yelling and he said he was explaining and he said so you understand. I said you don't need to yell but he continued to yell his responses! I tried asking him a different question and he wouldn't let me ask it. He told me he was done here and don't give her a follow up appointment. I got mad and and tried to leave but he followed me very closely (like in my space) I asked him to not get so close but he continued. As if he was escorting me out the door. He is a horrible, inconsiderate person. And a very poor excuse for a doctor. I would not even give him a one star.

Today was my first visit to Li and Liao Optometry. I decided to visit the location on Brimhall Rd…read morewhich is the NW location. I was very impressed with how smooth my first interaction was. I was greeted by the front desk receptionist with a friendly welcome and smile. My wait was no more than 5 mins after my scheduled appointment. I was assisted by Carmen who is one of the friendliest and most knowledgeable there can be. For my pre-exam the process was smooth as I was navigated to each eye machine. I then waited for Dr. Li and again not long. He greeted me with a great sense of humor. He is very easy going and is attentive to patient's needs. He is quick to address any concerns you may have. You can rest assured your questions are answered honestly. He is one of the most thorough optometrists I have even been around. He reviewed all the graphs and results of my pre-eye exam and broke down what exactly I was looking at. I essentially was looking at my entire eye health. This something unique and akin to what a dentist would show you when they take x-rays. I was really impressed. He was very forthcoming about what to expect as I age with my eye health. He also was able to provide a sense of understanding. I was very appreciative of his knowledge. Following my visit, I was escorted to the optician (I forget her name). She assisted me in selecting frames. She helped me with understanding what my insurance covers, and she even allowed for me to combine my wife's coverage. She was very patient with all my questions and not once I ever felt rushed. I may have kept her longer than I intended and had to depart. However, I was introduced to the person that finished up for her and that optician too (I forget her name) was very nice. At the end I was able to select a quality pair of frames that I am sure I will be happy with! From start to end the visit was one of the best I have ever had! The facility is comfortable and inviting. The entire staff I encountered were all very professional and courteous. Dr. Li was simply a joy to speak to and I am sure I can trust him with all my needs for years to come! I cannot recommend him enough. If you need an optometrists consider Li and Liao Optometry! Just a note, I saw many reviews and was skeptical at first in purchasing frames at the optometrist's office. I am someone who have been accustomed to purchasing eyeglasses from Costco. Costco offers a good selection, and the costs are more than fair. However, I can say that after my visit with Dr. Li and having the opportunity to keep an open mind to see what they offered I opted to purchase my frames from his establishment. I wanted to support not only a doctor who knows his craft but a business who provides awesome service, impeccable knowledge of eye health and second to none care. I find that when sitting with an optician I get the most out of selecting the best frames. Of course, you will see name brand choices, and this may scare some when it comes to pricing. But I compare it to what are you willing to pay for your health. It is like purchasing a good mattress so one can sleep well. I look at glasses the same, you may be wearing these 24/7. The brands offered are quality. In the end its worth it!

The office has a cash scam going on. Won't allow ppl to use their insurance on certain brands of…read moreEyewear that insurance covers. Created a whole story on how insurance wouldnt cover the item when in fact they did. Then said if they had known I was useing insurance they would have perscribed me different brands that are covered under some weird program . This is illegal.

I was referred to Dr Katsman by my family doctor for pain in my left eye. I had an optometrist look…read moreat my issue previously without any resolution of pain. Dr. Katsman was very compassionate and did multiple tests to rule out different eye conditions. She treated me with diligence and went extra mile. She listened to my concerns and detailed explanation of my symptoms. With Dr. Diana Katsman next level of service she was able to remove a foreign object from my eye, not only did she nailed the treatment I needed, but also had the empathy and gentle touch. I no longer have debilitating pain when I wake up! Absolutely first rate!!! Absolutely outstanding!