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    Carole Casteen, MD

    3.8 (14 reviews)
    Closed Closed

    Services - Carole Casteen, MD

    Eye surgery

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    7 years ago

    If you pay cash for any services here, be certain to get a receipt or else pay by CC.

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    George Alexandrakis, MD

    George Alexandrakis, MD

    1.8(18 reviews)
    7.6 km

    Checked into office on time. Lights were way low so that the waiting room looked like a cave…read more Receptionist was all business. Not welcoming but not rude either. Within 20 minutes I was called to the exam room. Basic vision test and eyes dilated. Exam with Dr. was good. The Dr. Was welcoming. He explained the procedure and finished quickly. Overall, this was a normal appointment and the office was fine. Visit was too short to give a solid recommendation, but the Dr. was competent and the office was immaculate. It can't hurt to give him a try. He seemed very nice.

    In our experience, this was the WORST eye care my mom has ever received. Dr. George Alexandrakis…read morediagnosed my mom with glaucoma and put her on multiple eye drops. The drops always made her vision feel worse, and when my mom tried to tell him, he would get mad at her. At every visit, he would say her eye pressure was "very high" and repeatedly pushed surgery. When my mom said she wanted a second opinion, it REALLY pissed him off. Her drops were switched almost every visit, with no clear explanation and no improvement. Eventually we sought care elsewhere (ACE Eye Care). Over multiple visits, her eye pressure has been normal every time, and her new doctor performed far more thorough testing. Based on those exams, she was told she does not have glaucoma. The office environment was also extremely concerning. The office was dirty, dust throughout, restrooms that looked neglected, and exam rooms that did not feel clean. We personally did not see any equipment being disinfected between patients. While many reviews complain about the receptionist, he was actually polite. It seemed like the problem was understaffing, he looked overwhelmed since he was responsible for nearly everything in the office. Overall, this practice felt rushed and volume-focused rather than patient-focused. Its literally a MILL. We felt unheard, pressured, and uncomfortable. I would strongly encourage anyone considering this office to go somewhere else.

    California Retina Consultants

    California Retina Consultants

    3.5(31 reviews)
    6.9 km

    February 2, 2026, is a day that I will not forget. Dr. Gupta is the doctor. I see every three…read moremonths. He has been watching a freckle behind my eye and a tear in my retina. My freckle has been stable until this visit, when it changed shapes, size, and now had fluid. When he told me that I knew right then I had cancer. He didn't have to tell me, but what he did say was, "we need to get you to Dr. Tara McCannel at UCLA." She is well renowned ocular surgeon and works with patients that have this rare cancer. Sis in one million are diagnosed. It's aggressive, and it likes to metastasize to the liver. Within the week, I was at UCLA having ultrasounds and scans confirming what I already knew. I wasn't sure I was going to share this information, and then one of my kids mentioned that it could help somebody else. Your regular eyeglass doctor will not see if you have a freckle behind your eye. It is a retina doctor that can see it and monitor it. Usually, by the time it's found, it's too big to possibly even save your eyesight or it has metastasize. So, people get your eyes checked don't let it go. Life gets busy, and we like to put things off thank God this was being watched. If you need a retina doctor, I highly recommend Dr. Gupta. *** after healing from a week of plaque radiation surgery something felt off. I returned to Dr. Gupta and he found that my retina had detached. Within a day I was having surgery again at UCLA. Thank you Dr. Gupta for taking great care of me. 4/29/26 4/29/26

    I have a serious eye degeneration disease I come to CRC yearly, nothing changes everything is a…read more100% top notch. I go to the Visalia location, Dr. Learned is who cares for me he Professional, caring , hears your concerns, very upfront with your condition and what the options are for your care. The staff in the back is caring very professional as well making you comfortable. The intake staff are always very friendly as they check you in . It's a 10+ all around would highly recommend.

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    California Retina Consultants - Nathan C. Steinle, M.D.

    Nathan C. Steinle, M.D.

    California Retina Consultants - Robert F. See, M.D.

    Robert F. See, M.D.

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    Alessandro A. Castellarin, M.D.

    Mesa West Medical Group - William E. Gilli, M.D., F.A.C.P.
 Assistant Professor of Medicine at UCLA at Kern Medical

    Mesa West Medical Group

    4.0(44 reviews)
    3.7 km

    I have been going here for a while now. Dr. GILLI's staff is amazing!!!! Either text or email and…read moreit is taken care of promptly. Dr. Gilli will tell you like it is. No nonsense. So if you don't like hearing the truth about your care, find another doctor to patronize you.

    Tracy will prescribe multiple drugs and not know side effects. She was condescending from the 1st…read morevisit but I thought it was quirky. In my third visit with her, today, I had to literally walk out and won't be back! I asked other staff if she was just having a bad day. So consistently condescending but today she was actually rude. I asked about side effects of a particular drug she stated no one had ever complained to her before and dismissed my question. Then when I asked her to clarify something she got irritated with me and started with more condescension. If you don't agree with her she will belittle you into thinking you're the one that's wrong rather than explaining like most doctors! No thanks! Update: 04/15/26 - I spoke with Dr Gilli on the phone and it's seems they are somewhat flippant and unapologetic in their attitude towards the situation. I don't feel comfortable with this response that she "always" treats patients with respect after I conveyed the opposite in a professional manner over the phone. This was damage control gone wrong imo. Black box warnings are serious and it's too bad this Dr. doesn't care to make any changes as she is a 25 year employees with the company. He's got her back regardless. I appreciate the call back but it's clear his attitude is just like hers. They don't care.

    Photos
    Mesa West Medical Group - Tracy Simonsen ACNP Acute Care Nurse Practitioner

    Tracy Simonsen ACNP Acute Care Nurse Practitioner

    Mesa West Medical Group - Kevin Nelson, FNP 
 Family Nurse Practitioner and Physician Assistant

    Kevin Nelson, FNP Family Nurse Practitioner and Physician Assistant

    Mesa West Medical Group - Mesa West Medical Office at 8327 Brimhall Road, Suite 704

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    Mesa West Medical Office at 8327 Brimhall Road, Suite 704

    Carole Casteen, MD - opthamalogists - Updated May 2026

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