It was recommended by my optometrist that I see an ophthalmologist for some changes found on my…read morelast exam. I made an appointment with Dr. Stephen Cantrell. Dr Cantrell and his staff were great and I received good news during my visit. My only issue is that it took six months for my appointment which added to the stress of being told to see an ophthalmologist.

I had a cataract check appointment scheduled for 6 months. I get there there today and after…read morewaiting for 45 minutes, people literally getting called back and coming out, and the office manager finally comes out and tells me "It was me, I'm so sorry, your appointment was scheduled with Dr Cantrell but your previous cataract repair was with Dr Kirkman and he's not here so we have to reschedule". They waited 45 minutes to tell me this??

Maybe the office staff has changed since these other awful reviews because my appt was 2/2/26 and…read moreeveryone was amazing! I did the advance check-in paperwork which was super easy. Uploaded all my insurance cards and ID. By the time I got to the office, it was easy breezy and the front desk staff was super nice. Burgandy did the advance tests and was also super nice! Dr. Feil did some more tests and explained what was happening in my eyes in simple, easy to understand terms. He is very thorough! Since I'm a Medicare insurance agent, I have spoken to hundreds of clients over the years about cataract surgery and how they felt pressured to pay extra for laser and upgraded lens. We had nice convo about cataract surgery where he freely shared his thoughts about the different options. Everyone made me feel very welcomed! I felt like I had been going there for years. Was there waiting time, in between tests? Yes. But nothing out of the ordinary. I don't mind at all and even relish the quiet moments. Overall, I woud totally recommend Dr. Feil!

Office staff is very helpful. DR Feil is awesome. Great bed…read moreside matter. They take the time to explain everything. Never in any rush to get you out and the next one in. Surgery went great.

My eye exam went very well with Dr. Dennison and staff. Front desk staff were also very helpful.read more

We love Dr. Rodriguez, and Lisa Marie and Lauren in the optical purchase center. Recommend 100…read morepercent!

Stan File is an exceptional medical eye doctor capable of corneal transplants , making it easy in a…read morevery competent manner. He communicates well and explains procedures well to lessen anxiety. Great guy to see if you have serious eye issues.

i would like to first apologize to the Doctors and staff of visiala eye center . My mother is 74…read moreyrs old, and sometimes are communicating skills are not exact ,I'm sure everyone has had some experience with ageing loved ones . The Doctor's and staff have been accommodating ,and professional and curtious , explaining everything in full sometimes more then once soy mother could understand what was being said about her eyes ! Again I do apologise To Doctors and staff ! Thank you

Dr. Feil is an excellent optometrist. He's friendly, he examines your eyes thoroughly and is…read moreextremely courteous and respectful. Recently, he performed a very successful cataract surgery on my husband with excellent results. It was done at the medical center right next door. That staff is excellent. They have the registration process down to a science. They are polite, caring and have wonderful bedside manners. They truly care for you and make you as comfortable as possible. I recently had eyelid surgery from Dr. K in the same surgical center. He was amazing and the process couldn't have been easier. I was well tended by Jennifer, Krista and the others at the enter. Dr, Feil has a great crew of professionals.

Dr Baumann gave an excellent eye exam. I had eye surgery years ago, and wanted to see an expert. I…read moredid, Dr Baumann answered all my questions - then I met Tamara and Tracy to fit my face to new frames. The ladies were ver knowledgeable and gave great service. I just returned to pick up my two pair of glasses, and they were just the best. I can give no stronger rating!! I am a happy customer.

I have been taking my bf for 4 years now. Dr. Gunn diagnosed him with RP (retinitis pigmentosa). We…read morehave now seen Dr. Chawla who is there now and he is really good. Very informative and speaks clearly to my bf who is deaf. The staff is AMAZING! I'm glad we found this place. I definitely recommend them!

I was extremely disappointed with Dr. Gunn. While he saw me in a timely manor and he ran the tests…read moreneeded to determine retina damage, I was not impressed by him as a person. I was sent because I'd lost vision in one eye suddenly. His first statement to me was that he was the garbage collector and saw all the patients that the optometrist couldn't handle. So right off I felt like I was interrupting his day with my garbage problem. He told me I had put my contact on inside out and that was why I couldn't see. I tried several times to explain that didn't happen and that even with readers I was only seeing through my right eye. Left eye had been dx as 20/50 from previous 20/20. Staff were nice but I would not recommend this doctor.

My husband's eye bleeding internally, 8/17/26 our regular dr, made appt stat for 8/19/26. We go out…read morethere and they tell us that his appointment was 8/12/26! When husband tried to explain, the girls said oh no I remember taking the call and I told dr not until next week. Hubby asked if he could still be seen and was told no, and their computer system was down. The paperwork even had the 19th on it. We left. Someone came out after us, giving us the paperwork. We will be following up. When dr. says stat and he can go blind, didn't mean anything to them.

Best office in Visalia! Only retinal specialist in Tulare county! Happy to get my eyes checked and…read moremy retina evaluated!

Got my eye exam and prescriptions on Sept. 18, 2025. I preferred to use my favorite frames and all…read moreSerrins had to do was the lenses. Three weeks later when I received my glasses, they didn't fit my vision and Serrins had to re-do. Another three weeks passed and when I tried my eyeglasses, they still didn't fit my vision, in fact, the lenses got worse! Another 3 weeks went by and I finally called Serrins about my eyeglasses, to which the staff said that it was delivered to the wrong lab and that they're going to send it back to the correct lab. Frustrated, I decided to retrieve my frame back and go somewhere else where they know what they're doing! Overall, there were 2.5 months without my glasses! Unacceptable! (Granted, Serrins have some friendly staff in the office, I would NOT recommend them based on my personal experience.)

You can NEVER reach a live person. When you call you get an answering machine followed by an…read moreautomated text message. They do not return phone calls. Very disappointing since we just switched to the optometrist recently based on a recommendation. We will be looking for another optometrist.