I visited for a walk-in contact lens eye exam and was seen quickly by Dr. Kelly Ly. She's approachable, efficient, and made the process smooth. The clinic even had contact lens samples on hand, so I left with a new pair today. Her medical assistant was also friendly and helpful, making the experience even better. read more

Wait time. I'm here on a Sunday and I'm the first appt. It's been 1 hour and I've yet to see the optician. Plus apparently now it's a virtual appt which I didn't want. I was asked if I have anything else to do today because I'll have to wait even longer... it's Sunday. My 1 guaranteed day off, I don't want to be here all day... Update: it's been 2 hours - the staff has been kind (and I know the mix-up in scheduling isn't their fault) but definitely unhappy about the time spent here. Needless to say, I'm done. read more

Fast, friendly and kind. Glasses lenses are always accurate. Economical and patient friendly read more

Amazingly fast, efficient and spot on! I also felt like they were caring and kind even being so quick

I love this practice. Dr. Kelly Ly and her staf are wonderful. They are friendly, efficient, and fast, with up to the date technology. I could not recommnd them more highly. They are exellent. --Gloria Dumler read more

So fast and so easy. Peter and Janelle are great! Dr. Ly was so great. Highly recommended!

Fast, efficient, and affordable eye care service! I was able to be seen on the same day as a walk-in, and I left with my updated script in less than 30 minutes from a doctor who truly seemed to care! I highly recommend this service with this provider if you've exhausted your own insurance plan or are without coverage! read more

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Quick and easy stopped on our way back to LA, there was no wait and the staff is supper sweet!

Do not go to this optometrist, Dr Ly. Front desk is rude and uninformed. They don't care about making things right. First of all, be warned there is a 4% charge for using cards, credit or debit. Not that big of a deal, but super annoying to kick the appointment off. I don't have eye insurance so got hit with the bonus charge for the whole $150. Next, Dr Ly didn't have the contacts for my prescription in stock. She offered for me to try the ones below or the ones above, and I opted to just wear my old ones. I'm not trying to wear a prescription that is too weak where I can't see quite well enough to be comfortable driving, or a prescription that will give me a headache. Fine. When I get home, I see that my old prescriptions from a previous doctor have a different BC. I call and the front desk argues with me about it until she finally asks Dr Ly. Dr Ly says that's OK, it can sometimes change. However, I'm not trying to buy $300 dollars worth of lenses before making sure they are correct, so I asked if I could come back and get the sample lenses to make sure they fit. The answer is NO and that's that. Never coming back and I regret giving this place a chance. read more

The staff was very helpful and the service was fast. All of my questions were answered and I will be back next year.

Excellent care, very professional,very thorough,. Staff very friendly and very helpful. First time User for contact lenses. Type of care very professional and gentle. read more

Staff was friendly and assisted me with putting in and taking off contacts. They were patient with me, would definitely recommend!

First experience with Dr. Kelly Ly she was very professional and answered all my questions and met all my needs. Quick and easy

The take really good care of you very friendly and gets it done quick. Took less then an hour for 2 patients were very friendly and open will come again if i need to make another apt for my eyes. read more

Great care and quality by all all the staff. I was delighted by the man at the front as well as the other assistant and especially the Doctor. Thank You everyone:) read more

Amazing quick service. Everyone is very welcoming. First time using this service at Costco. Would definitely recommend this place.

I went to this place for the first time. I will never go back. They said it would be 2-4 weeks to get approval from my insurance. Since it was 4 weeks I called to see what was up. The doc and the insurance person were not going to be in for a month. So now it's 2 months. I have a medical necessity, so this was very upsetting. I call my insurance to find another provider. Come to find out this place wasn't "waiting" for approval. They already were paid by the insurance so I was unable to see another provider for my contacts. When I told the provider this information, they stated that it's just what they do, they charge it first . That makes no sense. The receptionist told me there's no way to void that from their end, so I called the insurance again. Insurance states that the provider 100% can void it. The insurance put me on hold and called the provider, asked for permission to void it, so that I'm able to use the benefits they charged me for but didn't provide at another eye doctor. Don't go here! read more

Fast easy great service and affordable. Now my new place always for my vision care the equipment they use is date of the art and simple and fast love my glasses perfect the first time read more

My grandmother needed a new prescription and after calling her insurance I was told I could take her to Costco. I made her an appointment for 10:00 am and we were there about 5 minutes early. We ended up waiting until about 10:20 before dr ly showed up with a bag of fast food. She opened the doors and had us sign in. I let her know what insurance my grandmother had and asked her to help with which numbers to put down. I left my grandma there to get her exam done while I walked around Costco. When my grandma called me to come back, dr ly said that the exam would be $75. I asked her if the insurance covered any of it and she told me no. After running the insurance she did not notify my grandmother that insurance would not cover any. When I asked her more about it she just brushed it off saying the insurance didn't cover any. When I took my grandma to the Costco side to pick out her glasses, the guy helping us explained that we could get an itemized bill and put in a claim with her insurance. I would not go back to this doctor! The quality of care was nonexistent. I felt like she just rushed my 91 year old grandma without informing her of what was happening. I planned on coming back to get my prescription for contacts but I will find somewhere else now. read more

Shimogaki is inside the Rosedale Costco. I don't believe you need to be a Costco member to use their services, but if you're not a Costco member are you even living your best life? #seriously I've been seeing Iwatta and Shimogaki for 5-6 years or so now. My eyes have slowly gotten worse with age and so yearly appointments are now my thing. The first five years were easy. I could make an appointment and within a few days get in to see the doctor. Little to no wait made it especially nice. But recently I've been noticing some changes. It started with the office staff change. The older lady was incredibly helpful and knowledgeable. She really knew her stuff. She even made it easy to help me reimburse my insurance. She was especially helpful when I was learning to handle contacts. Once she left things just seemed to go downhill. There were at least two other receptionists during the last year and neither had the same charisma or knowledge. With my last few appointments I've had to wait well over 30 minutes for my appointment. It's not a big deal but when I'm accustomed to no wait, it's longer than expected. They also (for some reason) no longer accept cards. This means your lovely little FSA/HSA card you expected to use isn't accepted. Cash or check only - and who carries either? What is especially bothersome is that they said their machine wasn't working over two years ago. A year later it still "wasn't working"... when I made my recent appointment there was no notification of it not working and I expected it to me fixed. I arrive and was notified that it was cash or check only. I wish I had been told this when I made the appointment. Not being a cash-carrying gal I was instructed there was an ATM at the front door. I inquired as to the fee and took out the max amount ($120) that included a $2.50 ATM fee (ugh!). At the end of my appointment I was instructed that the fee was more than originally quoted. Now $135. $15 more than the max I could take out. Luckily they allowed me to return to pay this off at a later date, but overall it was just messy. Get the card reader fixed folks! read more

Love Dr. Lee. she was very patient with me when inserting contacts for the first time in my 60 yrs. I was told I could never wear contacts bc of a tiny skin lesion in my eye. she made it possible. I'm so grateful to her. read more

Not happy. This eyedoctor changed my prescription, changed my brand of contacts,wouldnt return calls then left the location with all my files and no forward address. Very un professional read more

For me this was not a good experience, in my personal opinion the specific person that gave me the eye exam was not only extremely rude , very insensitive, this person made some comments that were very very unprofessional. read more

The Dr. Is extremely rude. Would not recommend going to him. I couldn't even ask a question about my son's exam.

So this optometrist is inside of Costco. I have a 4 PM appointment for an eye exam. I'm there at 4. I go in to fill out the forms and do the pre-screen stuff and it's about 4:13 so not too bad. However, I ended up waiting past 5 o'clock and still hadn't seen the doctor. I don't have this type of time to waste. I'm up and ready to leave a few minutes after 5 when they're finally calling me in. Sorry I but I wasn't wasting any more of my Friday night or making my wife wait any longer to go to dinner. Why even set up an appointment??? I told them that I'd call to reschedule but I don't think I will. No excuse for that. read more

Dr Ben is very nice, However staff leaves a lot to be desired. Drove 45 min to make the appointment and was 10 min late as was told you are late the appointment is canceled. Really. Not even an attempt to help. End of the line..... no soup for you. Well that is the last trip to this Dr. Sorry Ben Your staff makes or breaks you. read more

I saw Dr. Shimogaki at the Costco eye dept for new glasses and was impressed by his thoroughness and friendly manner. He helped me decide what kind of glasses to get and also found a couple of eye-health problems I'll need to have checked in the future. Would recommend him. read more

Dr. Ben has treated myself and my family for years. He's a great doctor and a great person very friendly helpful and knowledgeable. I would highly recommend him and his wonderful staff. read more

Dr. Iwatta is extremely good at what he does. This is much appreciated by me as I have never gotten a correct prescription from the veterans administration. When I compare the prescription from Dr. Iwatta to the prescriptions given by the VA there is a vast difference. read more

I've been going to doctor Ben in Costco since 2005 for contact lens exam and glasses. The office visit for contacts is $94. It's an additional $30 if you want to have your eyes dilated to check for glaucoma. I had never had my eyes dilated before and I was quite shocked at how bright the sun was. I wish I had taken my sunglasses into the appointment. My eyes weren't quite the same (difficult to see close up) for at least 6 hours. Glad I didn't have to go back and work on the computer. He does a great job and he cares about his patients. It's easy to get in and out without any wait at all when my appointment is scheduled in advance. It does take a couple days to get an appointment though in the summer. He's booked up because he does good job. read more

Everyone was very friendly. Really liked the optometrist. I called and got in same day. My appointment was at 3:00. Had my exam ordered my glasses and walked out of Costco at 4:00. I was very happy with the service I received. read more