I had 2 sets of frames I loved that needed new lenses. They created exactly what I wanted and it…read morewas so reasonably priced I thought the price they quoted me was just for one set. Fast forward a couple months and I broke one of my frames. They popped the lenses into new (same frames) I'd sourced on the internet, and I was on my way in less than 5 minutes shocked that they didn't charge me. At a time where everything seems so expensive, and we are so used to being nickel and dimed and over charged, this is such a breath of fresh air. I'll never go anywhere else for my optical needs.

I have only been here two or three times, but the help and service have been FANTASTIC! I came in…read moremonths ago with my mom's glasses missing one side arm. They found a replacement in their inventory and fixed it for free! I currently have an issue with some prescription eyeglasses done elsewhere and came in for advice. Matt took time to explain and show me the problem and give me his recommendation. I have yet to be charged for any of their help or service.

I've been going to Dr, Ratty since I was 8 years old!! He's the sweetest guy! All of the employees…read morefrom the front desk, to the eyewear/repair area, to the contacts and the consultants side are amazing! I had to get a prescription before my insurance expired and they got me in right away! I've seen the other doctors as well and they were so inviting! I'm sad to say that my new insurance isn't accepted by your office so I'm a bit sad to change over Thank you for giving me the best experiences and making me confident in my eyewear! I hope to go back to you guys soon!

This has been the first time I've been in over 15 years and being disappointed in the customer…read moreservice. I always highly recommend them for being the best in Kern County hands down. Not today, tbh ever since the old staff members started retiring the service has went down. I came in to order a pair of glasses and no appointment is needed because I called ahead and also have been a long time customer I know this. I came in at 9am on a Friday and it was slow maybe myself and 1 other waiting. And I still wasn't attended to, and I only came to pick out glasses. Smh

Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

I go to a lot of eyeglass places here in Bakersfield. I can tell you that the staff here is…read morefriendlier than other staff anywhere else that I have gone. Right when you walk in, there's so many frames to choose from. There's high-end frames and regular frames. And I know that I'm going to be back for some Burberry frames. But I went in there today to take an old pair of frames and put new lenses in them and it was very quick. I have a lot of problems with my eyes so my glasses are gonna take a few weeks to make but regular Glasses only take about a day. I am really glad that I found this place. It was probably $100 cheaper than where I normally go. It wasn't that crowded. I went on a Monday morning. I will update when I get my frames in hand.

Walked in for some glasses. I asked kindly do I sign in ? The girls are the counter were like for…read morewhat ? In a smart tone. I said glasses. You picking up ? Again attitude. No I will just come another time. 1st one had wrinkle clothes and her hair not brushed and the other bad attitude. I will come see their manager on Monday.

Staff is always very helpful and nice. They do take private insurance and cash. They don't accept…read moremedical. The optometrist is very nice and gives you a very descriptive explanation of your eye exam. The price for a pair of glasses can get pricey depending on what you get. The eye exam is comprehensive and detailed a lot more than other eye doctors. This place is definitely worth the price.

Dr. Shively is great. Not only is he knowledgable in his field, he has a calming presence making…read morehis patients feel safe and he is very helpful at answering all questions with thorough explanations. I haven't felt rushed during the eye exams (unlike other offices I've been too!), and the tech has been friendly. Dr. Shively referred me to an amazing Lasik surgeon as well, and for that I will be forever grateful! If you need new glasses/contacts or are looking for an ophthalmologist, I would definitely visit BeSpectacled!

Great optometrist office. Feels very classy inside…read more Only gripe is that they push you to buy their glasses versus giving you your prescription right away. You would have to ask for your prescription and decline to look at their glasses.

Hello, I had a disappointing experience during my first…read morevisit as an independent adult, and haven't been in years . At check-in, I gave my insurance details (I'm double-covered). The blonde woman at the front desk asked me to sign for an Optima eye exam without clearly explaining that it was optional, and I felt pressured because they highlighted their latest equipment, and I assumed it was standard. Five days later, I learned from a family member that my deductible/copay had already been met, so I shouldn't have owed anything. When I called to inquire, another staff member told me that "a copay and deductible are separate," which came across as dismissive and made me feel foolish for asking. In reality, once the deductible is met, additional copays for covered services shouldn't apply in this way. The lack of clear communication about the optional nature of the exam and the billing left a bad taste. If patients are going to be made to feel uninformed or stupid when they question charges, I won't be returning. P.S. As a 19-year-old, I also found it strange to be recommended (and charged for) this extra exam when I've had no prior eye issues. It left me wondering why it was pushed so strongly at my age.

What is the first sentence of praise?…read more THANK YOU is the only one that comes to mind. And I'm not a guy who praises a lot. 5 months ago my wife had brain surgery to remove a brain tumor. The removal caused permanent hearing loss and facial paralysis. The facial paralysis caused horrible eye pain. So much so most nights she cried. We have Kaiser insurance and those that do understand the lack of care. My wife kept waiting for an appointment to see an eye surgeon. Waiting and waiting and waiting. Nothing. Then one day I had enough. I researched Bakersfield for an eye surgeon who specialized in the treatment she needed. I am overjoyed that I found Bakersfield eye. I walked in without an appointment, asked for an administrator and from that conversation my wife's tears dried up. What Kaiser couldn't/wouldn't do in 5 months Bakersfield eye solved in three weeks. Compassionate professional care plus real people honesty. Can't thank them enough.

I am generally very forgiving about waiting to be seen but must admit that today's visit was not as…read moreexpected. my wife had to wait two hours to be seen for an appointment she was on time for. The total time spent here: 3 hours. For a follow up exam. This is not the way to run a modern business of medicine. We've done PET scans in less than an hour.