So the last review that I left, it was because they told me all the right things when I was in, but in reality after my initial experience, they had called me to say that the machine was broken and it was going to take about a month before they go work on my glasses and that wasn't so problematic because I told him I was having surgery and I needed them before surgery. I wouldn't be able to drive afterwards and they got them to me before I had my surgery. It was when I went to pick them up. The woman at the front counter had no idea of how to fit them on me. I told her on the right side just move the ear portion at the tip up slightly. Then she goes onto, bend the whole frame and nearly break the metal screw area off she was clearly not listening to me and she gave up easily. I wanted someone else to do them instead, but I will just take them to a different office in fact Dr Ratty's office downtown next to where I work. this woman should clearly not be adjusting frames. Look at the photos. lol. Is anyone's head shaped that way? I am sure that I will be back in the future because the prices were good, but I'm definitely remembering this woman so she does not touch any more of my future frames. read more

Eyemart Express - Eyewear & Opticians Near Me - Bakersfield, California

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Service was amazing! Jackie helped me with exactly what I needed. The selection of sunglasses was good. Very, very quick! Most important was the cost. Practically nothing. Will be back. read more

Walked in for some glasses. I asked kindly do I sign in ? The girls are the counter were like for what ? In a smart tone. I said glasses. You picking up ? Again attitude. No I will just come another time. 1st one had wrinkle clothes and her hair not brushed and the other bad attitude. I will come see their manager on Monday. read more

We switched over from Stanton and I'm so glad we made the switch. All of the associates are much more friendly and helpful than we've ever been treated at Stanton. Also, unlike the shark at Stanton that repeatedly tries to sell to you or make a deal with you, you can actually shop without being hounded. They have a great selection of all different types and styles of eyewear. Love this place. Jerry is the best too. Very courteous and he will go out of his way to provide the best experience. Shop no further read more

What a joke. Go to get glasses they take insurance by dont take insurance for eye exams. Ridiculous not spending 80 bucks to test eye to save 50 on glasses Why be vsp vendor and optometrist not take vsp. Ridiculous. Seems like a scam to get you into the door. Vsp members avoid read more

Walked in to Eyemart today to see if they could fix my sun glasses and right away they said yes. I walked in and was out within 10 mins the latest. The customer service was nice and they didn't charge me. I will be bringing another pair to this location to be fixed. read more

Eyemart Express - Dolce Sun Glasses - Eyewear & Opticians Near Me - Bakersfield, California

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All the staff member's treated me well and were very helpful. Two employees really stood out - Eddie & Evelyn. Their professionalism and customer service were exceptional. I ended up ordering some contacts through them and they ended up giving me a free eye exam for doing so. Plus, they told me about a rebate for my Acuvue contacts. I saved so much going through Stanton. Overall, it was a great experience! Will definitely return. read more

The staff at eyemart express are very helpful and professional they always greet you with a smile and welcome you to their business. They seem to be proficient and courteous to everyone and have a good selection of frames to choose from ! I highly recommend them read more

We have been going to this Eyemart for almost 6 years for my children's glasses starting when my son was 10 months. We have worked with Jerry every single time and he has always gone above and beyond. It can be difficult to fit young children with new frames but we have had no issues and a fantastic experience each time. I should have written a review years ago but am just now getting to it. The staff that assisted us today were Jerry, Alexi, and Noe (not sure how to spell that). They went out of their way to show my kids the ins and outs of their glasses, it was greatly appreciated. Other times that we've gone over the years, every single staff member was extremely helpful and amazing with our kids. I recommend this store to everyone I know and will continue to do so. We love this store, thank you to all employees! read more

Selection is very good. Service is friendly and very helpful. The optometrist next door is excellent. They stand behind their product. If there's a legit problem, they make it right. I recommend and will continue going there. read more

There is a nice selection of eyeglasses. The service there was a pleasant surprise compared to other eye glass stores I've been to. They help a lot and go above and beyond to make your taken care off. The free one year warranty is such a life saver!! read more

Best rate for office staff and receptionist Brenda. The group is very good at helping you with your eye care needs. Very professional!

Great service and super short turnaround time. The eyewear was trendy and affordable. I just had to bring in my prescription and insurance info. read more

This place is amazing! First I had these glasses from eye mart I really liked and they broke so I totally wanted to replace them w identicals. Aracely and Cecilia were fantastic! It was under warranty so I got the exact same glasses brand new for free! I love this place. read more

Well I was impressed by the fast way they made my glasses. Now I'm not so impressed. The bifocals are to low and very small vision view. I could go on but to say it Bluntly. I Won't Go Back To Eye Mary Express. Cuz when I buy 2 pairs of glasses I expect to have clear vision in at least one pair. I went back to my old glasses. Service with fast assembly has its downside in my opinion read more

Second time here and this place is simply amazing. Customer service is great they're efficient and quick. You cannot find a better place in Bakersfield. read more

Today was my first time here; I was a walk in. 10/10 1000000% recommend Eyemart express. Every team member was SO nice, SO helpful, and they were SO quick! They have a great selection of frames. I brought my own frames in and they had my new RX lenses in them in 24 minutes! I will continue coming here for my frames and recommend to everyone I can! read more

Pham Optometry inside Eyemart Express is great. Doctor Pham worked so well with my 93 year old mother-in-law. He was patient and kind. The glassess buying section of eyemart express has a broad selection of frames and they are so fast! They only had 2 people working to help customers get the right glasses for them which made wait times longer but the two young people helping were very nice and helpful. read more

I was in Eyemart Express yesterday evening. My prescription has changed, and with the warranty I purchased I was allowed to receive my updated Rx in the glasses I had purchased ( within the year) at no cost. I was seen by Hilda. As usual she provided with with the utmost professionalism and efficiency as she has done at every visit that I have experienced when seeing her. I always appreciate her knowledge, and being a very confident and experienced optician definitely shows. Although most of the opticians are very qualified, She has always been one of my favorites. I can only hope that Eyemart Express recognizes how comforting it is as the consumer to see a familiar face year after year in a market that seems to have a large turnover with employees. Thank you Eyemart for the great customer service you continue to provide. read more

Love that place, the manager Mr. Mitchell is so helpful and kind. They do a great job! My husband and myself get glasses their on a regular basis. We will continue to recommend them to our family and friends. read more

Came here because my husband needed glasses quick and this was inexpensive and a good selection. We had our own perscription in hand and it took 2 hours to make the glasses. The ad is a little misleading because if you are over 40 you probably have a bifocal and it doesn't apply to the cheap plans but we got out of there with designer frames, tint, few other add ons and it was 2 pair under $250. Our optometrist is always $700+ so I felt like it was a good deal and he was happy. It was a Saturday so there was a little wait but not too bad. I'd go back, along with a recommending this for anyone who needs same day glasses or who are on a budget. Actually if you are not looking for those super high end styles these guys carry almost anything that would satisfy most people. Give them a try it was surprisingly pleasant. read more

When I walked in, I was greates with an obviously uninterested "Welcome". I began to browse frames while waiting for one of the two clerks to finish with their current customers. While waiting, three other people came in behind me. Once the clerk called one of them to assist them, I noticed there was a clipboard you had to sign into. I was now last yet never informed to sign in. After another 40 minutes of waiting, I took my business elsewhere. read more

Very unhappy with Eyemart right now. First, when I got the glasses I was told that it would be about 3 hours until my glasses were done so I left; I had to be somewhere and the drive was quite long. About 35 minutes later I got a text saying that my glasses were ready but I was already about 30 miles away and wasn't about to come back. But that's not the problem today. About 3 months ago, I paid about $260 for 2 pair of glasses and that was a good price. But now both lenses keep falling out. I put them away because I was afraid to use them in that condition. I misplaced them for about a week and found them this morning. I was so happy because I'm leaving for Alaska and I told them that I only had a few hours before I had to leave. They told me it would take 5 hours and that there was no way to speed up the machine. So...at one of those two events either I was lied to or they were terribly mistaken. Because the first time they told me it would take 3 hours and it only took about 35 minutes, I'm sure they could verify the times if they keep record. But now miraculously it takes 5 hours and it's impossible to speed up the machine. This place is supposed to be known for good service and quickly providing your glasses. The lady who helped me was nice, the staff is always nice but like I said, something happened and it was either a lie or someone was terribly mistaken. PLUS! I'm not happy with how cheaply these glasses were put together. The only reason I didn't give them a 1 Star is because of previous purchases but this will be the last purchase me or my family makes here. Unfortunately we all wear glasses and need to find a new place now. read more

Great service jerry went out of his way to help me out very nice guy would highly recommend this place for your glasses fast services as well read more

Waited 20 mins at the door to have my name written down on the list. No employee ever greeted or said we will be with you in a bit until they came to get my name. They are behind on orders so they will not have anything ready until friday which goes against what they advertise of having your glasses ready in an hour or same day. Been coming here for 4 years and the services has gotten worse with time. read more

The staff is extremely rude! The girls were all in a circle criticizing and talking about customers!!!! Especially Leslie was answering the phone and refused to be helpful, when she would answer the phone she would laugh and start talking about the customers and their looks . It even made me wonder if there is any supervisory staff or if they are guilty of being in that group. Felt like it was walking into a high school classroom! Nobody was willing to happily help. read more

Horrible, I live in Orange County but was in Bakersfield for a few days and needed new contacts. The optometry department is terrible. They are rude from start to finish and an eye exam is 130. You can just got to Costco or Walmart and save your money. The eye Dr just wants YOUR MONEY that's all they care about. The moment I went inside the front desk girls were SO rude ( learn customer service skills please) Long story short I was prescribed contacts that were too heavy for my eyes and called to get a new type and the DR wouldn't give it to me and wanted me to come back to Bakersfield. Lucky my Optometrist in Orange County was able to help me honestly and not just take my money. I will never ever go back to this terrible place and do not recommend it!!!!!!!!!!!!!! read more

The manager Travis is fantastic the tech took it on herself to change my husbands RX to a reading glasses instead of what the dr had intended when he got them he couldn't see out of them at all. So we ask for the manager after being told nothing could be done. Travis not only fixes the issues but upgraded his glasses to no line transitions. Which we had wanted but couldn't afford & Travis is very concerned with his customers and wants them happy which he does with out a doubt I will be going in to get my glasses in Dec can't wait & intend to deal with Travis. Thank you EyeMart for hiring a manager that actually cares for his patients/customers. The Milstred's Kevin & Jennifer read more

I needed new eye glasses and have no insurance, so was paying cash. First I went to Target and then I went to EyeMart Express. I walked in to EyeMart and there was no line, the store was clean and had a huge selection of frames to choose from. I ordered a pair of eye glasses and paid half the price that Target had quoted me. My glasses from EyeMart were literally ready in 20 minutes (Target gave me a date 2 weeks out). I will definitely come back to EyeMart for future eyewear! read more

Hubby found this place online so we made the drive up north to check it out. The eye dr is seperate but I was able to do a walk in for my exam then pick out my glasses in the same building which was super convinient. It was pretty packed because of back to school but it still went pretty quick. We were helped by Hilda, who was super patient and very helpful in helping me choose some nice pairs of glasses. They have a coupon out too. I ended up with 2 pairs of glasses and a pair of prescription shades. Being as I live over an hour away out of town, being able to pick up my glasses the same day is awesome! When I got home I realized one pair seemed a little lose. I went back the following week and they took me in right away and tightened them for me. Will def be coming back for another pair of shades soon! read more

My card was hacked immediately after using it at Eyemart Express. While I was at the counter waiting for the card to process Hilda kept telling me to be patient because the machine takes forever. Sounds like I got bamboozled. I'm livid. I hardly ever use this card and hadn't used it in weeks prior so the bank is confident that Eyemart Express is the culprit. I leave for a trip tomorrow without access to this card and it is a HUGE inconvenience. The bank caught over $500 worth of charges and put a stop to them luckily. Guess Stanton Optical will be my go to from now on. read more

I've been patiently waiting these past three months to get my glasses repaired and it's extremely frustrating seeing that this location is still closed! I paid the warranty so since i wasn't able to use it during these past couple of months, will my year warranty be extended due to the fact that i wasn't even able to access it with the location temporarily closed from feb-may??? read more

I am so grateful to have found this place! My son is just about legally blind without his contacts and was desperately in need of a pair of glasses today because one of his contacts irritated his eye. I brought him in with his prescription, we chose frames (from a great selection) and his new glasses were ready in under 30 minutes!!!! As if that weren't enough, we chose to pay out of pocket and we're still out the door paying under $180 (whereas, at our old optometrist's office, I was used to paying over $200 even using my insurance). Thank you!!! read more

I came here for the first time three years ago after they first opened. I picked out my glasses and was told they would be ready in a hour. In reality it took three days! Staff was incompetent and corporate never responded to my complaints. I vowed never to go back, but my husband convinced me to go back. I went back in September 2011 and had a better experience. My glasses were actually ready in an hour! Fast forward to yesterday. I had purchased the platinum protection plan. I brought my glasses in to get new lenses since they were scratched. Got to the store at 4:45p and was told to come back before 7p. Got back at 6:45p. Waited for about 15 minutes and was finally told that they had "messed up" the left lenses in both pairs. Did they really expect me to believe that they just happened to mess up both of the left lenses? They also told me that someone should have called and they were not sure why no one did. I was told they would be ready today and that I would get a call or text when they were ready. I waited until a few moments ago and called to see if they were ready. I was told they were. Not sure why they can't pick up a phone and let me know. I sent another complaint to corporate, but I don't expect a response. They are very rude and incompetent. Avoid this place like the plague. read more

Hilda is worst employee at this business. Brought my frames in to be tightened and she broke arm off frame. I couldn't believe she broke my glasses! When I asked her what she was going to do to fix them, she said "nothing". I asked why? She stated it was already broken and fell off in her hand. I told her she was lying that she broke them. She said my frame was out of warrant but I could buy a new pair. WTF?! I came in to have a frame that is 26 months old repaired, not give them more money. When I asked for manager was told he was busy. Going to Stanton optical for repair and then writing EyeMart Corporate about the hag that is Hilda. read more

I read the reviews and decided to take a chance and give them a try. Boy am I glad I did! Even though it was extremely busy (I understand Saturday's usually are), I was treated with a friendly and courteous demeanor by all employees I came in contact with. I picked the 2 single vision glasses for under $40 and couldn't be happier with my purchase! And they were done in 90 minutes! I would definitely recommend this business and will use them again! read more

Great service, it was a quick walk in and overall everyone was very nice and clear with anything. I would recommend this place to anyone who needs contacts or glasses. 10/10 rating overall. read more

Second time using EyeMart. They messed up my order last year and I had two come back again. This year same thing. Very simple glasses order should be easy. Seems every time I go different employees so I guess it's not a good company to work for while employees " force welcome you on arrival I think it's run terribly. I will find a new eye care facility. read more

I've gotten at least 3 pairs of glasses and 2 pairs of sun glasses and love this place! Good quality and you get them same day. Hilda is the best there! Ask for her! read more

Eyemart Express provided good service for me. I went into this place with my own prescription late in the afternoon. My prescription is complicated so They did not honor the cheap pricing advertised. That's OK, I would not be seeing right with the bargain priced glasses. A very nice lady named Debbie helped me. There was no wait at about 3:30 on the weekend. Glasses were ready before lunch on Monday. Long wait to pick them up at lunch on Monday, almost 30 minutes. I like the glasses. and really liked not having to wait more than a week like at the place I had been using. Two pairs under $400, no help from insurance. read more