Staff is always very helpful and nice. They do take private insurance and cash. They don't accept…read moremedical. The optometrist is very nice and gives you a very descriptive explanation of your eye exam. The price for a pair of glasses can get pricey depending on what you get. The eye exam is comprehensive and detailed a lot more than other eye doctors. This place is definitely worth the price.

Dr. Shively is great. Not only is he knowledgable in his field, he has a calming presence making…read morehis patients feel safe and he is very helpful at answering all questions with thorough explanations. I haven't felt rushed during the eye exams (unlike other offices I've been too!), and the tech has been friendly. Dr. Shively referred me to an amazing Lasik surgeon as well, and for that I will be forever grateful! If you need new glasses/contacts or are looking for an ophthalmologist, I would definitely visit BeSpectacled!

I went to Li and Liao for almost 10 years with no issue, but the last time I went (Wible location),…read morea new, younger doctor was there. They did some close up pics as part of the exam, but it turns out it was for a sales pitch on cleaning my eyelashes and treating mites. The catch? It isn't covered by insurance and would cost nearly $800 out of pocket. Then I got the hard sales pitch and felt pressured. Ultimately, I finished my appointment and got my glasses ordered without agreeing to the procedure. I went back to get my glasses but won't patronize this optometrist again.

I had a great experience there for myself a couple times. So I decided I'd take my daughter…read morethinking it would be a great experience. She was super scared/anxious. The staff wasn't great with her. The doctor herself told her flat out to "stop lying." She was scared to do the eye drops and the assistance didn't handle it great. After 30 mix of being unsuccessful they said we'd need to come back another day to do her drops myself and return. She never wanted to return so I took her somewhere else. The new office was very friendly, caring, and compassionate with her. The experience was much better for her.

Made an appointment at Southwest eye care to have my eyes examined thoroughly. It's was an easy…read morecheck in, I completed a questionnaire on line which made it simple. The waiting area is roomy and comfortable with TV. . After a short wait , Denise my technician brought me back and we went through a battery of many tests. She was awesome, friendly and professional. The office is very large, clean and organized, Dr. Vance and her assistant were a super team, very experienced and organized we did many examinations and tests there was no rush. All my questions were answered throughly, it was great professional experience. I didn't have time this visit to pick out frames from their large selection, but I will return soon. The billing department, was just as professional and friendly as all the other staff. Southwest eye care is a must stop for all your vision needs.

Easy to schedule, friendly staff. Dr. Vance is knowledgeable and takes plenty of time with…read morepatients. When it's time to pick glasses, Laura is amazing. She helps select the perfect frame for me, that coordinates with my style and face shape.

This has been the first time I've been in over 15 years and being disappointed in the customer…read moreservice. I always highly recommend them for being the best in Kern County hands down. Not today, tbh ever since the old staff members started retiring the service has went down. I came in to order a pair of glasses and no appointment is needed because I called ahead and also have been a long time customer I know this. I came in at 9am on a Friday and it was slow maybe myself and 1 other waiting. And I still wasn't attended to, and I only came to pick out glasses. Smh

I have been going to this office for about 4-5 years, and I absolutely love the staff and Dr…read more Ratty. However, I had a disappointing experience today. I went in hoping to shop for glasses and arrived at 4:04 pm. The office closes at 4:45 pm. When I walked in, I wasn't greeted as usual and instead felt dismissed. When I was finally helped, the receptionist, immediately told me that I could no longer place an order and that I should have arrived by 4:00 pm to do so. I work until 4:00 pm and came as quickly as I could. I had never been informed of this policy before, and the way it was communicated felt very rude. I would have been much more understanding if the situation had been explained politely and if I had at least been invited to browse frames for a future purchase. Instead, I had to ask if I could at least look around, and I was told that no one could help me but that I could look if I wanted. The interaction made me feel like I was inconveniencing her, so I ultimately chose to leave. This experience was very upsetting because I have always had positive experiences at this office. This review does not reflect the rest of the staff or Dr. Ratty, but rather the way this situation and policy were communicated to me.

I highly recommend Bakersfield Eye Care! The entire team went above and beyond to take care of my…read morefamily. From the moment we walked in, the practice manager, doctor, and staff were all incredibly kind, polite, caring, and professional. They made us feel comfortable throughout the entire process. They took the time to thoroughly examine our eyes and helped each of us pick out the perfect glasses without making us feel rushed. What meant the most to our family was the care they showed my son. They were able to diagnose an issue with his eyes and guided us toward the proper care he needed. Their attention to detail and genuine concern made all the difference. It's clear that everyone at Bakersfield Eye Care truly cares about their patients. We are so grateful for their compassion, expertise, and outstanding customer service. I highly recommend them to anyone looking for exceptional eye care!

Great eye doctors, but the fitters for the glasses messed up my head by fitting me with wrong sizes.read more

Hello, I had a disappointing experience during my first…read morevisit as an independent adult, and haven't been in years . At check-in, I gave my insurance details (I'm double-covered). The blonde woman at the front desk asked me to sign for an Optima eye exam without clearly explaining that it was optional, and I felt pressured because they highlighted their latest equipment, and I assumed it was standard. Five days later, I learned from a family member that my deductible/copay had already been met, so I shouldn't have owed anything. When I called to inquire, another staff member told me that "a copay and deductible are separate," which came across as dismissive and made me feel foolish for asking. In reality, once the deductible is met, additional copays for covered services shouldn't apply in this way. The lack of clear communication about the optional nature of the exam and the billing left a bad taste. If patients are going to be made to feel uninformed or stupid when they question charges, I won't be returning. P.S. As a 19-year-old, I also found it strange to be recommended (and charged for) this extra exam when I've had no prior eye issues. It left me wondering why it was pushed so strongly at my age.

The worst sevice. The sales person had no interest in helping us. I asked for help finding a pair…read morethat would support my daughter's prescription. All she said was "Well the type of glasses that will suit her prescription all over the place so I can't help her pick out a pair." Turns out she was waiting on relief for her lunch break. I guess since he wasn't going to get a commission she wasn't interested in helping. The sales person who relieved her was kind and helpful. He understood our concerns. The other person was rude and makes this establishment look bad.

Dr.Miller was great. Thank you so much for finding the solution to my dry eye problems…read more As soon as I got there I was greeted with a smile and I did not have to wait like other doctors. I waited maybe 2minutes before i saw Dr.Miller :) He was so informative and knowledgeable about the issues with my eyes. I highly recommend this office. Best office I have been to in town. Also if you are looking for eye prescription and glasses they have them here too.

Dr. Miller has been my OD for the past 4 years. Initially when I came to him from another office I…read morewas having issues with my contacts. The ones I had been living with for years caused me discomfort and good vision wasn't a daily occurrence. The problem was mainly due to my high astigmatism. My previous OD couldn't help me and didn't really seem to try. Dr. Miller tried several different lenses with me until we found a good fit. Contacts had never felt so comfortable and my eyes weren't nearly as irritated as they had been before. Because they fit better I could also see much better. He made it clear to me that contacts weren't the best option for me due to my high astigmatism but that didn't stop him from doing everything he could to make it work. We also discussed other options like LASIK and other refractive surgery. I was always very interested in this and he answered all my questions, gave me every option available and left me with pricing. At the time the only option for me was a contact lens implant. The cost of this was very high and not an option I felt comfortable with. A few years later he mentioned the technology has improved since our last discussion and I was now a candidate for PRK (a type of refractive eye surgery). He gave me the pricing, answered my long list of questions, gave me realistic expectations and three weeks later I had the surgery. I couldn't be happier now! I see better than I ever have. Dr. Miller is a great OD. He seems to genuinely care about his patients and spends all the time needed with you to get the best results. In the four years I've been his patient I have went from having almost blind and miserable feeling eyes to seeing and feeling better than I ever have before.

If I could rate them a zero I would! A year ago Dr. Liao convinced my wife and I that we had "eye…read moremites" and needed an $80 treatment (each). We went to another optometrist and wasn't told we had eye mites at all at our exam! WTH?!? A year goes by and I forget about that incident and decide to give them another try but maybe see a different Dr. so I try to schedule an appointment online and was asked if I consent to a $40 "Eye Wellness" exam that is NOT covered by insurance. So here is my thought, if the insurance company doesn't feel this is a necessary procedure then why do I have to have it? So I said no. It then says they can't proceed with making my appointment and for me to call them. I call and basically if I don't agree to pay for the exam, they won't see me. I said that I think it's sad they would be willing to lose a customer over an optional procedure! They said, sorry, but we won't see you without it. I guess I'm going to see a new optometrist because Li & Liao are only in it for the $$ and not to help their patients!

If I could leave a 0 star, I would. The exams and procedures were alright. The staff were…read moreprofessional, knowledgeable, and kind. When it came time to check out, the total was just shy of $1200, but insurance brought it down to $600. The part that really irritates me is the fact that they screwed up my prescription. You'd think spending that much money on glasses, the least they could do was get your prescription correct. Both of my eyes had issues---one more major than the other. The eye with minor damage was given a lens that over-corrected it, giving me frequent headaches and eye strain. I purchased RayBan glasses, which come with their logo engraved on the lenses. When I received the glasses, the RayBan logo was not there, meaning that I was given something cheaper than what I purchased. Avoid this optometry. The ones in Target are 100x better.