This place never answers the phone at all. This is ridiculous it's impossible to make an appointment or follow up when nobody never answer

Better customer service from your front desk, actually answering the phone all the time instead of sometimes, less of a wait time for cheaply made glasses ( I waited 4 months for a pair of desperately needed bifocal glasses, a nightmare and absolutely too long..did you lose them Ace Eyecare?) I wish I would have gotten the name of the young lady who had me wait for 1 hour to pick up a paper prescription of my eye exam, she had stamped "expired" through it 4 times when it indeed was NOT expired. Needless to say,she had to provide an unexpired copy. What a waste of time. read more

Came here to get my eye checked out because I was in pain, I had no appointment, never been here before and they were so kind and got me registered and checked out so quick! They showed genuine concern for me and explained what was going on with my eye and prescribed me specific eye drops as well as a follow up appointment to see how I was doing it was such a calming experience for how nervous I was about my eye lol. Would definitely recommend anyone to come here, they're amazing!! read more

Made an appointment a month in advance scheduled to leave class early. They called WHILE I WAS IN CLASS and called back an hour later saying they couldn't reach me and canceled. Do they not think people work or go to school during the day?... after a month of waiting to cancel it like that couldn't even give me until the end of their office hours to confirm OR SEND A TEXT.. ridiculous read more

They NEVER answer the phone. It will ring and ring and ring. If you leave a message, they don't return your phone call. They're out to lunch for an hour and have a message saying so, it's 20 mins past their lunch hour and their phones are still not open. read more

I've been coming here for a few months now and I've had a pleasant visit each and every time. The staff is always warm and friendly and the offices are always clean. I've never had to wait to long to be seen, I think they understand that my time is valuable too. If this place is on your insurance plan, its worth it see for yourself how good of a place it is. read more

Advanced Center for Eyecare - Optometrists Near Me - Bakersfield, California

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They are seriously the hardest people to get a hold of to schedule an appointment I've been calling for weeks and leaving voicemails and no answer or call backs. It's very frustrating. read more

The absolute WORST business I have EVER had the misfortune of going to in my life! The staff here are just AWFUL! They don't answer the phone. They turn off the answering service. They hang up on you if you ask them to do something or find out information. They cancel appointments and reschedule for months out. They make you wait for 3 months for glasses. Their attitude while you're there, the woman kept looking at her watch while my son was learning to use contacts, like she had somewhere better to be. They have just been disgusting! I never bother to leave reviews unless I am really happy, because I am a positive person. But these people are Ridiculous! And if I can save others the headache of this place then that's what I'm going to do. read more

Good luck getting ahold of them for anything. They let a stranger cancel my appointment after they called the wrong number randomly to confirm after months of calling the right number. Now I'm disputing the amount I paid for my contacts because this office is telling me that I 1) was never there and 2) never paid for contacts. This place is a joke. read more

DO NOT GO HERE!! I called in May to schedule my yearly appointment, they told me they don't have anything available anytime soon. They told me I would be scheduled 4 months out for September, 4 months go by and I scheduled a sitter for my kids so I could go to my much needed appointment. I confirmed through text the evening before "YES". I come in to my appointment and the staff isn't smiling and they all look serious. The lady told me my appointment was CANCELED yesterday because they called me and someone answered saying it was a wrong number. So they dialed the wrong number and I never called to cancel my appointment but they canceled my appointment. Also even if People miss their call, they shouldn't be canceling peoples appointments. People CALL if they won't be there. Then after having me wait in the waiting area for 30 mins she said she will honor my proof of confirming through text message but it will be 2 months later in November. LOL. Very unprofessional and disrespectful to my time and needs. They said the eye doctor was already booked for the day...um! I was one of those patients on the list though. Waited months for the appointment, drove half an hour to get there, spent the gas to get there and waited 30 mins for her to put me in and got turned away. DO NOT GO HERE!! Based off other reviews I just discovered today, I think everyone should be calling a higher up to complain non stop. So annoying!!!! read more

I would give 0 as a rating but it won't let me. My son and I had an 330pm appointment together we didn't leave till 530 and to top it off a 4 week wait for glasses we are in week 7 my son got his glasses but mine are another 4 weeks out?! How is that even possible? Definitely will not be going back! read more

Not so pleasant. Yes, other unfavorable reviews regarding front office staff are most likely highly accurate given my experiences and observations. Dismissive and discourteous would describe a few of these employees. However, I blame the office manager as he/she sets the tone for how other personnel will behave in this environment. There is obviously a lack of leadership here. The overall goal should be to improve quality of patient care. Please have administration reassess and develop a plan that works and brings satisfaction to more patients... a business can always improve. The wait was roughly an hour each visit. Transparency from the office manager regarding long wait times or offering an apology was absent. Not acknowledging this effects patient perception of care. And because ACE provides eye care services to the underserved and uninsured population of Kern County, it's even more important to manage patient wait times and provide unbiased and pleasant assistance to all. Perhaps looking into digital appointment scheduling, or patient portals would be helpful. Regarding the optometry assessment, Dr. Ringle was rather kind, however she speaks very rapidly which is displeasing, considering the importance in needing to understand key information regarding vision weaknesses and remediation needs. Be prepared to have your phone out to record notes (if possible), or bring someone who can be your second set of ears. Advocate for yourself or whomever is recieving treatment because this isn't a business where the Dr. is going to pause and wait for your questions. The gentleman in the optical showroom was pleasant and informative. read more

Made an appointment for my boys. They gave me an appointment two weeks later, fine. A day before the appointment the office calls me that doctor will not be in. Ok, so 6 months later I decide to reschedule and girl gets name DOB when suddenly I hear a brief silence and phone call gets disconnected. Great, I decided to call right away and a different girl answers, and right away tells me to hold. As I hold I yelped and read reviews what sounds about right for this office. Three minutes and I will not wait any longer. I don't have time for this kind of service. read more

I have to give it 5 stars, when you first drive up it looks like a sad building but inside is very nice, the reception area is done very well, the receptionist has been there a while and can speak both Spanish and English. The eye doctors are very talented and take great care of how they do the exams. The rooms that kern health system has there are nice good machines. They even have a new tv screen to have the patients read the letters. Nothing looks old or used the staff is great with everyone who come in. Some what hard to get a referral but it's worth the wait read more

Advanced Center for Eyecare - Nice rooms - Optometrists Near Me - Bakersfield, California

No one returns voicemails...so don't leave one. You have to wait abt 15 to 20 min on hold before you even will get help.

My 2 children have been waiting about a year to get in here. I've had 3 Apts 2 they cancelled a week ahead and rescheduled months out. This place is a joke and completely ridiculous. I do not recommend anyone going here. read more

First of all I would like to say with having medi cal it's always hard to find a eye doctor. They always tell me that they don't have appointments available till 3 months it's ridiculous what if something seriously happened and they can only go here your making them wait medi cal needs to have more options for eye places this is ridiculous. read more

Was recommended to go to this establishment for my prescription update on my eyes. When I first walked in the front desk employee was very short, rude, and didn't smile. My opinion is a first impression reflects an establishment . After dealing with her for a few minutes which seemed an hour about insurance it started running smoothly. The assistants were very friendly and courteous . The exam was quick and efficient. The Doctor was very knowledgeable and explained everything in easy terms. The staff helped me with picking out and ordering the perfect pair of glasses for me. Pricing is compatible to other businesses. Overall, I would recommend this place if your looking for a eye prescription update, a new prescription, or an eye exam. read more

The exam itself is very in-depth and the doctor was knowledgeable, kind, patient and good with kids, but the service from the assistants is very dry and lacking. As a new patient what killed it for me though was the waiting times; it's ridiculously long both for scheduled appointments and "walk in" appointments just to select eye glasses. Not sure I'll be coming back. read more

I'm so upset with the customer service I received at ACE. I waited over 3 months for a exam. An eye exam I'm in extreme need of. I miss placed my wallet when I arrived to my appointment, and they wouldn't see me without ID. Although I do understand that's policy, I found my ID, and had hopes they would still see me or make me an appointment for another day. The receptionist was so cold and rude and said they couldn't see me that day, and refused to make me an appointment for another day. I don't understand why or how she couldn't make an appointment for even another 3 months out of need be. She claimed their schedule doesnt open until October which is fine but she wouldn't make me an appointment for October? I'm extremely disappointed in this place. read more

I've been going here for the past 2 years and each visit starts off terrible. The ladies in the waiting room are terrible, but once you get to the dr it's fine. He's in he's out, I guess that's how it goes, but I've been waiting on my appointment for the 28th of July 2020 all month, they even called and left a voice mail stating they're ready and able for and face to face visit, but when I called just now to verify the time and date, they told me that they had to cancel my appointment, and that I would have to call back next month to see if they have anything available. Some service. I've already waited a year, they couldn't even call me to warn me. Thank goodness I called them instead of showing up and looking dumb for the lack of their communication. Thanks a lot ACE, y'all really know how to treat your patients. Geeze. read more

I took my son for his eye exam today. The office was very clean, well organized and the employees were all amazing from the front desk to the back office.Dr. Jacqueline Albert was amazing. She did great making my son feel comfortable throughout the eye exam she performed on him.Well run office and excellent bio I read online regarding their mission on their facility.That's what made the difference on how I view the office.Thank you kindly. read more

Been going to Eye Dr for many years and I am use to Service for there customers , this Facility is very user friendly I recommend that you give them a try and see for your self. read more

Long wait time on calls and they never answer, I left voicemails and nothing. My mom got rescheduled 3 times over the past 4 months due to "doctor isn't feeling well" on the day of appointment. I was just on the phone waiting for 30 min and someone finally answers and in just one second right when I start talking they hang up and when try calling it tells me it's after hours and it's not. Terrible service read more

Just dragged all 3 of my young kids here because i received a call saying my daughters glasses were ready, get here to be told they aren't even ready. WTH!! read more

Disgusting and unprofessional, I made an appointment which was a month and a half away, than I get a call 2 weeks before they canceled my appointment and moved it 2 weeks ahead. Than a week before they cancelled my appointment and I said forget it not worth the trouble from you guys. Absolutely disgusting and unprofessional. read more

Waited months for my appointment to be told on the day of that they tried to call me and left a voicemail. This place is not worth wasting time on. I'd give it zero stars if I could. read more

Wow what a huge difference from the last time I was here. Everyone is so friendly and nice constantly cleaning everything you touch. Wish the dr would spend just a little bit more time getting your vision right because I went to another optometrist for a second opinion and got a better prescription but this place is very nice they accept kern family and other insurances if your wondering. Wide variety of glasses and they will adjust to your face for you. My daughters was loose after a few months came back they fixed for free read more

I sent a request for eye prescription left messages never received a call for about 3 months poor service

You'll never get your phone call answered or ever be able to make an appointment here. Stanton eye doctor got me in the same day I called.

I am sitting in the office and I am listening to this medical assistant berate the other girl at the desk in front of the whole lobby. She basically gave her a negative job evaluation in front of us all. Wow I guess the one doing all the yapping forgot about professionalism. Here is my thought if the Dr. Happens to view this they may want to consider having a training meeting. read more

Advanced Center for Eyecare - In the waiting area - Optometrists Near Me - Bakersfield, California

Super long wait time to make an appointment had to call multiple times after being put on hold and later hung up on BUT they had a good attitude when helping you over the phone. read more

Update: an ophthalmologist advises that eye drops prescribed by DR. WANG WERE NOT NEEDED and requested we stop using them. nce again this goes to show that when you get herded in like cattle and rushed out you get SUB PAR medical advise and treatment. Patient described dr. wang as rough. Really? You don't have the advanced med equipment to treat advanced eye issues and just prescribe drops that are not needed. Beware of medical advice dished out by these jesters. There's something wrong with them. Very wrong. Once again waited 2hrs toda only to be told they had to redo some test that spit out inconclusive results. What an absolute waste of time. They over book then try and heard you in like some piece of flesh only to be rushed and made to feel like they could care less about you asking questions. When you start asking questions they act like you're burdening them and you're being a nuisance and a liability. These people need to get looked into. Update: got here st 9am. Didn't see the dr until 10:35am. The normal rushed job to get people on and out. His staff don't seem to be organized and have their stuff together. He rushed thru the checkup and didn't really seem to want to answer questions. They had info in my chart all mixed up and wrong. I walked out about 10:55am. No offer from front desk to give me dark glasses after having eyes dilated. I had to walk back In and ask. 2 hr wait as usual. -- 1:45 mins wait. Staffed seemed rushed and extremely impatient. They treat you like they're hoarding cattle. Avoid this place. Somethings wrong with them. Very wrong. read more

Excellent! My kids and husband had all been seen here but today I was seen for the first time and I had a wonderful experience. Staff was incredibly kind, patient, helpful!! Loved the new updates to the facility. I was very impressed. Thank you ACE read more

Horrible service. I had an appointment for over a year that they setup. They called to confirm and I asked if I could let my wife use my time slot since I already had new glasses. They said yes and when we drove down there they refused to see her. read more

Very much impressed! Very prompt and efficient! Very courteous and informative staff! Nice modern technology, clean rooms! read more

I had my eye exam today and Dr. Singh was wonderful. He addressed all my concerns regarding my eyes. He was very thorough and from start to finish. He's assistant was just as wonderful and attentive. read more

I had been previously diagnosed by two ophthalmologists, one with over 40 years of respected experience, with Alternating Exotropia. Also, it was diagnosed by a neurologist specializing in peripheral nerves who has been trying to get me in to see a Nero Ophthalmologist for quite a while. But that level medical eye care is out of town and hard to get. So we were trying to get a local doctor to treat me as well. My condition is severe causing constant double vision, blurred vision, eye pain affecting the whole area around my eyes and behind them, spasms, severe migraines, and the feeling that something is stabbing into my eye and pulling it to the side among other things. Ace Eye Care was made aware of my condition but still gave me extreme difficulty with my insurance and turned me away several times trying to get an appointment. Then they finally gave me a far off appointment. After that, it turned out their receptionist made a mistake and called to reschedule my appointment even further back without a care. Then they called me just a few days before the appointment, after all that waiting, and tried to cancel me over another one of their mistakes. Luckily, I sorted that out and kept the appointment. They had been supplied my previous medical records showing my condition. They were also made aware that I'm 47 and this is an advanced case of exotropia, which is a nerve/muscle condition. They were also giving records showing that my eyes had been thoroughly examined finding no problems besides the exotorpia. On appointment day I was driven by medical ride service and escorted in. From there, the staff treated me with skepticism. When I finally saw Dr. Helen Jiang, I explained the severity of my problems and even mentioned that it was getting worse. I mentioned I'm beginning to see slightly double even with one eye closed or covered. Most Ophthalmologists give a proper exam with your face against a device using various lenses and having you look different directions. And it's much more involved. She basically had me stare at a huge plain letter "F" on a white background while she alternated covering each eye. And she had me follow a light briefly. Basically, she played "Peekaboo" with me and just did some fast evasive test. I don't know if she just plain forgot that this was already a well documented and diagnosed condition, or just wasn't qualified to deal with such a medical condition. But she would not listen to anything I told her and actually got rude with me. Then, while I was literally looking at a blurred, distorted view of her that was ghosted and double, she told me I had "good vision". And said she couldn't see any signs of anything. She said double vision in one eye is no concern because that just means I have cataracts. Number one, she had records showing they already examined me for those things and I don't have cataracts. Plus she could see for herself that I don't have cataracts. Not to mention, how can she say that having cataracts to the point that you get double vision in one eye is no concern? And she told me my eye pain was probably just due to "dry eyes". Then she recommended that I go see a Nero Ophthalmologist, which I was already doing anyway. I was sent away with no treatment and no return visit. Basically, she just passed me on and got rid of me. Exotropia is a serious and painful eye condition and affects your vision in bad ways that is hard to explain. If she was not qualified then she should not take patients with that condition. And if Ace Eye Care is not equipped to treat exotropia then they should just say so to begin with. Not just play games with someone's life. Sending a severe patient out saying "I couldn't see anything wrong", especially against the diagnosis of previous experts, can lead to other medical professionals such as primary care possibly not believing your condition. Or even slowing down your ability to get treatment. The whole thing turned out to be a terrifying nightmare for me. read more

Today was my first appointment with ACE and I was very satisfied with the professionalism of the staff as well as the functionality of how they run things especially with covid being a new normal. They also move patients through pretty quick and I was very happy with that. read more

Unfortunately my experience was not pleasant. The front office Supervisor Liz, had a terrible demeanor very unfortunate because both my previous visits were great! 2 of my children were seen there prior to this visit and my son and I were both scheduled today at 2:30pm and 3:00pm. I arrived to the appointment 2:27pm I was given paperwork for my son and I. I mentioned to the front office I had just left work and my son was on his way to get dropped off. I then turned in my paperwork my son walked in 2 minutes later to only be told I had to reschedule because he was late. I mentioned again we would both be seen and I check in at 2:27pm but she was firm and said no. I asked to speak to a supervisor because I scheduled this appointment 3 months ago for my son and I. I'd hate to reschedule and have my job accommodate me again. She had a strong demeanor and said, who wanted to speak to her. I asked if we could speak in private. I mention to her how my son and I were both scheduled 30 min apart and that he had to be dropped off because I was working. She said sorry but he wasn't present so he couldn't be checked in. I explained to her the situation but she was firm I said, said I needed to reschedule and would not be seen. She then told the front desk girl to take us off the chart. It made me so upset that I don't want be seen anymore. Some people are heartless and don't know the struggle and sacrifice some us make to be at our appointment. This woman needs to be at a DMV. sorry but with that being said you've lost my entire family as patients. read more