Ryan at HMB Remodeling was amazingly helpful and kind from first entering my house until now, even…read moreafter I ended up going with someone else who was able to do the projects for less. He went to do an estimate at my rental house in Austin while I was home in Washington, and sent me photos and answered questions about how things looked there, which helped me out immensely and gave me peace of mind. Then he went above and beyond to reach out personally to introduce me to some people he knows in the property management and real estate business after I asked if he had any recommendations. He is awesome, and I have no doubt that HMB would have done a fantastic job on my house.

Buyer beware! I…read moreordered my backsplash tile from Architerra in June and paid for it in full, because I previously had done business with them and had no issues. To my disappointment, this round has been nothing but horrible customer service and bad news. I am still waiting for my tile. Even though they have an amazing selection, I would urge you to shop elsewhere for custom tile!

I had a nightmare of a bathroom project and the first company (local tile) that I dealt with gave…read moreme the run around and I ended getting my money back and going with our first choice Architerra. Janet was very thoughtful when helping us design our bathroom. She took the time to come to our home and take measurements and give us her artistic opinion. She is very creative. They rushed the product for us and were honest about the product coming in on a timely manner. The other dealer we worked with for one month just gave us the run around and in the end I felt lied to. It is so nice to deal with Pro's like Architerra. One thing tho it is not cheap, but you pay for what get!

BEWARE - Confirm and Verify the material - (Used cheap replacements) - They installed a cheaper…read morecarpet and padding than purchased. My partner and I recently bought a custom home in Round Rock and was connected through High Tech Flooring and Design to look at the different options and upgrades that we could include the house. The representative was super nice and supportive in helping us pick our our design and going through all the options to have available. In the sense, we also felt compelled to upgrade both the carpet and Padding, specifically the spill guard and upgraded carpet pile lengths. After 2 months later, and closing on the house, we noticed one of our floor was really squeaky and had to pull up the carpet to make sure we can drill it in.... and upon inspection, we realized what was installed was not the correct padding or carpet length. (Pictures displayed between sample and our carpet padding.) Spillguard is on the left (what we ordered). WE would not have known if we didn't have to also fix the squeaky floors - It's been difficult to get them to verify the correct padding, and getting a response from the office on how we can get it resolved. We brought it up, and requested that they bring in movers to help move the furniture and replace it, we're still in the process. They also had movers who wouldn't move back everything as requested - which made it difficult since my partner just had surgery on a torn ACL which meant we still had to request friends to support for something the company did wrong. They would also not verify the correct carpet that we upgraded. At this point, we believe this may have been an intentional intent to help save the company money. I believe they were banking that the new home builders would not have checked on the material that they purchased to help save on costs. MY recommendation - For anyone ordering carpet from High Tech Flooring, make sure you have proper documentation and verify when they are installing to ensure the correct flooring during the process.

If I could rate them 0 stars, I would…read more I just closed on a beautiful D.R. Horton home, and the doors, door frames, walls, baseboards, quarter round, and flooring was in absolute perfect condition. Shortly after close, I hired High Tech Flooring & Design to replace the carpet in all bedrooms, closets, and master bathroom with the same flooring installed in the main areas of my home. I am HORRIFIED to say that they did a HORRENDOUS job and are refusing to repair the damages, which amount to the cost of the entire installation based on a quote received from a trusted third party general contractor. When I went to inspect the home, I was appalled to find the floors and baseboards covered in sawdust, the walls, doors, door frames, baseboards, and quarter round damaged. The wall texture has been damaged, there are marks, smears, and scrapes on the walls. The baseboards are absolutely shot to hell with dents, black scuffs and scrapes, the boards are splitting where they meet quarter round. The quarter round was installed so badly that it is splitting where it meets the baseboard, doesn't even flush with the baseboard, and there are exposed nails and wood chipping off the quarter round and baseboards. My bedroom doors have chunks coming out of them where the installers knocked the flooring into the door, and all door frames have chunks missing or have been scuffed, marked, dented, and damaged. They also uninstalled my toilet and attempted to reinstall it. However, I have zero confidence that they reinstalled it properly based on the abominable work performed thus far. As such, they need to hire a professional plumbing company to reinstall the toilet properly. When I confronted the project manager, Enrique Juarez, he told me I should expect damages and it was on me to cover the repairs. I attempted to reach his superior but am currently being stonewalled by the company. DO NOT USE THIS COMPANY, as they are not ethical and do not care about the quality of services they provide, or in this case, didn't provide.

Jeff canceled meeting the night before and then when my project manager called him while we were…read moretogether to see about meeting up to get samples he ended up deciding that this might not "be a good fit". Just really rude and unprofessional. Think it would be a nightmare dealing with this guy if there were any problems. Sounds like he wasn't a pleasure to deal with by another reviewer! I would stay away!

Jeff Hodges is incredibly unprofessional, unaccommodating, and has a questionable demeanor. In…read morehindsight, I'm thankful that he canceled on us last minute, gave us the runaround, and showed us his true colors before beginning work. We really dodged a bullet here.

They did a great job! They are friendly, knowledgeable, and experienced. They fixed a mess I…read morecreated. Basically, my bathroom tile had some cracks in the corners, and I found some grout the previous owner left in my garage. So, I mixed it up, applied it, and let it dry, but it was the wrong color. I also should have put down grout caulk instead, but I'm a software developer, and apparently I don't know jack about home repair. In addition to it being the wrong color, the new grout spread further into the bathroom. So, I removed it, went to Home Depot, bought more grout, and it was the wrong color. I did this about three more times, and I couldn't match the color. Really sucked. But these guys fixed the problem, and I'm happy with their work.

Jason and Michael are both very professional and do great work. They do the job right the first…read moretime and never leave a mess. I've been doing business with them for almost a year now and look forward to having a great business relationship in the future.

I have been searching for a company that would help me with my vision to finish out my fireplace. I…read morewanted a specific look. I called after seeing the store and Jonathan was just the person to help me. He had to go through 3 samples for me to find what I love. He went above and beyond. Answering phone calls and emails even when he was sick and even on weekends. (Even though I told him to get back to me during regular business hours.) Thank you Jonathan and team! The product was better than I imagined!

I had a horrible experience with this company. We bought a house and the wood floors had a spot…read morewhere there was water damage and we wanted matching wood floors in 3 bedrooms that originally had carpet so we hired Hardwood Design to repair the damage since they did the original custom floors, so they knew what kind of wood and stain. They were suppose to be done in 4 weeks and I called them when they were suppose to be complete (I was out of town) and they told me they had not even started the floors and they should be able to start in 2 additional weeks! That was frustrating especially because there was zero communication that they were so delayed. When I got home there was a pile of plywood in the middle of my house about 4 feet tall. I have two little curious kids who started climbing all over the plywood and it seemed extremely dangerous. So I texted them to please remove the plywood ASAP because my kids were climbing all over them and they were in the middle of the house and I asked them to move it to a different room where I could close the door. They then told me that they quit the project (after they tore up all the previous flooring). They said they were busy with bigger projects and this was a smaller project and too difficult to match the stain since a few years have passed and the stain color changes with time. I was in a pickle because they were the only ones with the custom wood and stain. So I had to hire a contractor who told me that they were the only company who could do the job and he convinced them to finish the job. The end result looked beautiful, but I don't recommend them at all.

Our family has worked with Castle Flooring 2 times before, and they just finished a third project…read morefor us. Photos attached. Consistent with our previous experiences, Julian and Celso were great. There was a soft spot in the floor of our small bathroom in our pier and beam house. The soft spot turned out to be rotten wood, and the entire floor had to be ripped out. The subfloor was replaced and reinforced. The entire floor was replaced, new shower pan installed, glass removed and reinstalled, some new shower tile, etc. Julian and Celso went above and beyond to help make this project as easy as possible for us while managing costs. Castle Flooring is our go-to for any future flooring needs we may have.

Julian listened to us, and helped us pick the perfect floor. Big sexy black porcelain tiles that…read morelook like slate. Installation was fast and his installers did a beautiful job. yes, it's a little more expensive than a big box store -- but so worth it! We are very happy to refer him to anyone looking for a quality floor to upgrade your space.

I love Elements, the second you walk through the door, I feel relaxed, the girls are so sweet…read more Bob is simply amazing, he is very professional and very companionate. And gives a killer massage. Thank you

My experience with Elements Floor and Design has been incredible!! Highly recommended. I met with…read more3 other companies for bids and they came in very aggressive and made me feel like their only client. Their new showroom is great! Thank you EFD!