Quick pickup for a car that was my one-way drive to get to Providence and catch a late flight. The…read moreguys working the counter were great and they gave me a nice vehicle. I had reserved an economy and they put me in a full-size SUV, a Chevy Tahoe. And sure, you might be worried about gas so they told me that I could return it empty. Awesome. The inside of the car was clean but the outside was covered in road salt. I checked for damage, they checked for damage but it turns out that there was a very small ding in one fender. A ding that you would never see unless you look at it at the correct angle and wash off the salt. I'll save that for later if Enterprise does actually come for me for the damage.

I am a first time renter with this company and I can say I have received the WORST customer service…read moreI have ever gotten. I have worked in customer service for 10 years and this is atrocious. I reserved my rental for a long trip from Massachusetts to Pennsylvania and the rental agency called me the night before I had to pick up the car. They asked if I would be paying with a debit card or credit card. I said debit and they required me to show 2 of the 3: my insurance policy, a utility bill with my name on it, and a current paystub. Well apparently my only utility bill with my wifes name on it doesn't qualify and I am currently unemployed so I have no paystub. I then offered my credit card. However it's in my wifes name and they wouldn't take that either. With a half hour before they close and the night before an important trip I am sweating with anxiety! They offered to change the rental to my wifes name after I inquired about it. Not even something they suggested. So we decided to use her credit card. Which they then told me there was a $200 security deposit. Now I had to quickly make sure that wasn't going to put us over our credit limit. Luckily it didn't. However all of these things should've been communicated to me earlier! Not the night before my trip!! Worst service ever!

Great deal on a car rental. I don't have a credit card (due to divorce) and I needed to rent a car…read morewithout credit card. I rented a car for a week, I called they told me to come get it and when I arrived it was running out front.They just asked for the weekly rental fee up front and I was on my way.Easy place to do business.

From the owner: Best rental cars near Worcester, Massachusetts, USA. Cheap price. No hidden charges. Free…read morecancellatio

Avoid this location! The staff is rude, poorly trained, and lacks professionalism. You'll also see…read moresurprise charges on your credit card afterwards. I've never had a problem with other Enterprises when renting. In fact, I wouldn't rent anywhere other than Enterprise. It's a great company with many wonderful employees. Just not at Southwest Cutoff. Here the address to the next closest Enterprise, which has a friendly professional staff and manager, just 8 minutes away. Enterprise Rent-A-Car 75 Madison Street Worcester, MA, US, 01608 508-792-3660

Frustrating experience overall. I had a reservation sent to this location Friday. Late Monday…read moremorning when dropping by to pickup, I was told there was no car. In his defense, the associate Anthony did his best to assist. He was unable to reach another location by phone, but assured me they had enough cars if I headed over. Anthony let me know, worst case, to call him back in the afternoon and he would definitely have something the next day. The manager, Darren, seemed pretty abrupt when Anthony asked if any other cars were available. Darren's attitude did not help the situation. A reservation should really guarantee a car, and if the reservation cannot be honored, a phone call in advance could alleviate some of the stress.

I have a rental through Avis for Uber. I contacted the branch I rented from to inquire about a…read moreheadlight that is out and was rerouted to the National line. After explaining what I was calling for, being cold transferred to wait 10 minutes on hold to speak to someone in a different department, I was erroneously instructed I could go to any Avis location for the repair. Upon arrival at the Grove St. Worcester location, Jason was very understanding of the situation. Even though he does not service the Uber segment of Avis at his location, he still took the time out to make multiple phone calls to help resolve my issue. Upon learning there are no local service areas and no alternate cars available, he even went above and beyond and asked the Regional Manager if I could be serviced at his local shop and billed directly to Avis, which she accommodated. As rideshare is my only source of income, I cannot express how grateful I am for Jason's determination in helping me when he could have easily sent me on my way. After experiencing less than stellar customer service even through Avis's National Customer Service Call Center, Jason made my day and saved me from being stressed out. Thank you so very much.

Don't rent from this place! Was double charged for over 3 weeks. Had to get ahold of corporate to…read moreget this mattered resolved. UBER should cut ties with this location. Jason was extremely rude to myself and my wife because he didn't know how to resolve a situation that another worker created got frustrated and kicked me out the store now my account is negative over 400 bucks. He claimed to be the manager and that's how we was treated. This place should be investigated and should be put under new management! Oh p.s customer service gave me 3 days free and Jason refused to let me cash in on free rental and erased my credit card (chime major credit card) from there system so I couldn't re rent car again and told me to leave the store again Now where am I suppose to get my Uber rental from? This happened 11/11-11/12 customer service was on phone heard everything he said which is why I was granted the free rental. Sincerely Never renting again!

People there are very professional. And my rental was wonderful!! Very easy going and they…read moreunderstood my situation. Thank you Carretela Team!

We were waiting for our car to fix.. where looking for affordable car rental near Harlem strt…read more,worscester. I find this one nearest. Price is good and customer service as well very accommodating . Thanks for Jasmine who handle us. She was very professional and very helpful.

Great customer service she had the car ready to go. The SUV was exactly what i was looking for and…read morethe ride was smooth and comfortable no problems. Thanks again :)

STAY AWAY!! On Saturday June 1st, 2019, my friends and I rented a car through budget. We picked up…read morethe car from this location in Worcester at 3:00pm. The rental agreement was purchased through Hotwire along with the car insurance. Upon arrival, the staff at the location was preparing to close for the day although I had an appointment to pick up the car between 3-4pm. The gentlemen began processing my paperwork was moving quickly through the process. When it was time to provide me with the car, the gentlemen gave me the vehicle without completing a walk through. Due to this not being our first time renting a car, my friend requested a walk through prior to taking the vehicle out of the lot. During the walk through, the exterior of the vehicle looked fine so we expected to be in good shape. After finalizing all of the paper work and driving the car out of the lot, we drove about 10 mins away from Budget and the car began to stall while driving it. Long story short after further investigation, the inside of the car which budget allowed us to drive off with was corroded with fluid and was causing the car to stall, not start and not be able to drive even up the road. Budget then took 6 hours to bring a replacement vehicle which ended up having even more issues than the first vehicle when the tire pooped while driving on the highway. Budget was neglect full in every sense of it all from the faulty vehicles they allowed us to drive off with as well as their attention to the serious matters at hand. They are NOT worth the headache and should honestly go out of business. I would not recommend Budget to anyone out there. PLEASE BEWARE!

I had a great experience renting from this Hertz location. They picked me up from my house and…read morebrought me to the branch for my rental which was so convenient for me! I talked to Lauren about a weekend rate and got a great deal and drove a brand new 4 runner! It was fast, easy, and everyone in the office was friendly. Their customer service is always outstanding at this branch. Each time I go in and talk to different employee's I have never been disappointed. They are very helpful, and efficient, and I am always happy to walk in there to get my car. I have been in a Customer Service field, all my working life, and I would be ecstatic to have anyone of these great Enterprise employee's on my team. They are truly outstanding!! You will be very happy to rent a car from this group at Hertz in Worcester, Massachusetts. Keep up the great work guys!

Will never rent through Hertz again. Any money saved was absolutely not worth the hassle…read more The biggest issue with this location was the complete lack of professionalism and consistency. The phone was rarely answered, and when it was, I was given contradictory information almost every single time I called. At pickup, a staff member who was training a new employee was extremely condescending and rude to him. It was uncomfortable to witness, and no employee deserves to be treated that way in front of customers. I was also given the wrong receipt at pickup. When I called this location to get the correct one, I was told they couldn't email or reprint it. I then called another location, and they emailed it to me immediately without any issue. When I needed to extend my rental, I called and was told by a staff member to "call back because he doesn't have time right now." When I called back, the same employee told me he couldn't process the extension and directed me to another number. When I called that number, I was told that the original rental location had to handle the extension. I called back and relayed this information, and suddenly the same employee was able to help. It was clear he simply did not want to deal with it initially. Another major issue was the store hours. Both the Hertz website and Google listed this location as open on Saturday, but when I arrived, no one was there. I even called another location to confirm, and they said the store should have been open. If the posted hours were incorrect or the store had to close unexpectedly, there should have been a note on the door instead of making customers waste time driving there and waiting. Getting my final drop off receipt was another unnecessarily frustrating process. I was told it had already been emailed when the rental was closed, but when I asked what email address it was sent to, no one could answer. I was then told they would email it, they didn't. The next day I called again and was told it would be sent by the end of the day, again, it wasn't. On another call, I was told they "didn't have time." Each time, I explained that I needed the receipt for insurance reimbursement. Eventually, I called corporate and had the receipt emailed to me while still on the phone, the entire process took less than five minutes. If staff genuinely don't have time to assist customers, they should direct them to someone who can. Customers should not have to repeatedly call for basic assistance. The lack of professionalism was also obvious during phone calls. More than once, I was told to "hold" without actually being placed on hold, which meant I could hear everything being said in the office. On one call, I heard a staff member say to another employee, "I don't have time to deal with this" in reference to my call. That is completely unacceptable customer service. This location seriously needs better communication, better customer service training, and significantly more professionalism.

The best experience I've ever had in my life renting a car. From the workers to their kindness to…read moretheir knowledge and hospitality. I was given a beautiful 2024 Rogue I didn't wanna give it up lol. I recommend Enterprise on Park Avenue in Worcester only ..I will never go anywhere else. Thank you from the bottom of my heart for being so amazing. I picked up my car on December 2 and returned it on December 8 with no hassle and nothing but kindness from the guys that work there they're amaze. Thank you, Jackie Vincent.

Worst experience, booked a rental car- They said we would get you a car, as they have not received…read moreany returns yet. Car rental availability is really important; if you plan your trip ahead, everything is in place. You lose a lot of money when something like this happens. The representative at 666 Park Ave, Worcester, said he would call back, but never did, and did not pick up the call. Did not expect this from Enterprise, for a company at such a scale - there should not be carelessness, if you don't have available vehicles, don't let anyone book it.

Bath Claudio and Dimitri provided excellent customer service and helped me navigate a rental.read more

Dimitto Andre was one of the most effective and efficient customer service Rep I've seen in a long…read moretime! He explained the process very clearly and made a great impression for your company even though he was working the whole station himself. Don't lose him. I'll be returning here for future rental needs! James J.