Beware! They gave me a dirty car that broke down. I called roadside assistance no answer. I had to…read moreuber back to Avis to tell them their car broke down. They charged me 300 to tow their car, didn't give me a replacement and said I could rent another car if needed. Front desk customer service extremely rude. Forget about getting in touch on the phone with an actual person. They won't answer and if they do after 20mins wait they hung up.

First, this review is no reflection of the airport location but Avis as a whole…read more My daughter prepaid online $996 of my money for a rental car. She got to the airport location and they were trying to charge over $1100 for a prepaid as Avis systems screwed up her reservation. The airport location called customer service to no avail. The reservation was canceled. That was 5/23. After many communications with Avis customer service, she has yet to receive the refund. Just a lot of we're sorry, the refund wasn't processed correctly, etc. Another time to lawyer up I guess. What happened to customer service and corporate America having 0 values. Their moral compass is at an all time low. I will be filing a lawsuit against Avis. My daughter needed a vehicle as hers needed repairs. Well since then, we've been scammed by the local Midas, paid $1500 in repairs to receive her car back with a whining transmission. Oh and the best part? I wound up buying them a new car. All of this money lost because Avis can't get it together and Midas are scammers. I'm glad they are moving. I've never been to Worcester and now have no desire to go.

Great customer service she had the car ready to go. The SUV was exactly what i was looking for and…read morethe ride was smooth and comfortable no problems. Thanks again :)

STAY AWAY!! On Saturday June 1st, 2019, my friends and I rented a car through budget. We picked up…read morethe car from this location in Worcester at 3:00pm. The rental agreement was purchased through Hotwire along with the car insurance. Upon arrival, the staff at the location was preparing to close for the day although I had an appointment to pick up the car between 3-4pm. The gentlemen began processing my paperwork was moving quickly through the process. When it was time to provide me with the car, the gentlemen gave me the vehicle without completing a walk through. Due to this not being our first time renting a car, my friend requested a walk through prior to taking the vehicle out of the lot. During the walk through, the exterior of the vehicle looked fine so we expected to be in good shape. After finalizing all of the paper work and driving the car out of the lot, we drove about 10 mins away from Budget and the car began to stall while driving it. Long story short after further investigation, the inside of the car which budget allowed us to drive off with was corroded with fluid and was causing the car to stall, not start and not be able to drive even up the road. Budget then took 6 hours to bring a replacement vehicle which ended up having even more issues than the first vehicle when the tire pooped while driving on the highway. Budget was neglect full in every sense of it all from the faulty vehicles they allowed us to drive off with as well as their attention to the serious matters at hand. They are NOT worth the headache and should honestly go out of business. I would not recommend Budget to anyone out there. PLEASE BEWARE!

Worst experience, booked a rental car- They said we would get you a car, as they have not received…read moreany returns yet. Car rental availability is really important; if you plan your trip ahead, everything is in place. You lose a lot of money when something like this happens. The representative at 666 Park Ave, Worcester, said he would call back, but never did, and did not pick up the call. Did not expect this from Enterprise, for a company at such a scale - there should not be carelessness, if you don't have available vehicles, don't let anyone book it.

The best experience I've ever had in my life renting a car. From the workers to their kindness to…read moretheir knowledge and hospitality. I was given a beautiful 2024 Rogue I didn't wanna give it up lol. I recommend Enterprise on Park Avenue in Worcester only ..I will never go anywhere else. Thank you from the bottom of my heart for being so amazing. I picked up my car on December 2 and returned it on December 8 with no hassle and nothing but kindness from the guys that work there they're amaze. Thank you, Jackie Vincent.

Great deal on a car rental. I don't have a credit card (due to divorce) and I needed to rent a car…read morewithout credit card. I rented a car for a week, I called they told me to come get it and when I arrived it was running out front.They just asked for the weekly rental fee up front and I was on my way.Easy place to do business.

From the owner: Best rental cars near Worcester, Massachusetts, USA. Cheap price. No hidden charges. Free…read morecancellatio

Will never rent through Hertz again. Any money saved was absolutely not worth the hassle…read more The biggest issue with this location was the complete lack of professionalism and consistency. The phone was rarely answered, and when it was, I was given contradictory information almost every single time I called. At pickup, a staff member who was training a new employee was extremely condescending and rude to him. It was uncomfortable to witness, and no employee deserves to be treated that way in front of customers. I was also given the wrong receipt at pickup. When I called this location to get the correct one, I was told they couldn't email or reprint it. I then called another location, and they emailed it to me immediately without any issue. When I needed to extend my rental, I called and was told by a staff member to "call back because he doesn't have time right now." When I called back, the same employee told me he couldn't process the extension and directed me to another number. When I called that number, I was told that the original rental location had to handle the extension. I called back and relayed this information, and suddenly the same employee was able to help. It was clear he simply did not want to deal with it initially. Another major issue was the store hours. Both the Hertz website and Google listed this location as open on Saturday, but when I arrived, no one was there. I even called another location to confirm, and they said the store should have been open. If the posted hours were incorrect or the store had to close unexpectedly, there should have been a note on the door instead of making customers waste time driving there and waiting. Getting my final drop off receipt was another unnecessarily frustrating process. I was told it had already been emailed when the rental was closed, but when I asked what email address it was sent to, no one could answer. I was then told they would email it, they didn't. The next day I called again and was told it would be sent by the end of the day, again, it wasn't. On another call, I was told they "didn't have time." Each time, I explained that I needed the receipt for insurance reimbursement. Eventually, I called corporate and had the receipt emailed to me while still on the phone, the entire process took less than five minutes. If staff genuinely don't have time to assist customers, they should direct them to someone who can. Customers should not have to repeatedly call for basic assistance. The lack of professionalism was also obvious during phone calls. More than once, I was told to "hold" without actually being placed on hold, which meant I could hear everything being said in the office. On one call, I heard a staff member say to another employee, "I don't have time to deal with this" in reference to my call. That is completely unacceptable customer service. This location seriously needs better communication, better customer service training, and significantly more professionalism.

Call before going to pick up rental. Insurance company booked my appointment. Showed up, staff…read moreupset he had 20 cars, not in inventory, inappropriately taken out on my husband. Should not contract with Insurance companies, if inventory is low. Compact vehicles only today, for my husband who set it up, over 6'3, needs communicated ahead. Saw there was data breach last year with consumer info, as well

Upon arriving to pick up a rental car, "Jason" printed a receipt, and told us to inital on the…read moredotted lines. He took a credit card to keep on file, handed us the keys, and told us Bay 7. He did not go over any bit of the paperwork with us, just insisted we sign it. He couldn't be bothered. He also neglected to do a pre trip inspection of the vehicle. Upon our personal inspection, the vehicle had a broken roof rack and was only left with half a tank of gas. We were forced to initial the paperwork indicating it was given to us with a full tank. I took photos that had time stamps if there was any questioning of the damaged roof rack of half tank of gas when we returned the vehicle. Despite bringing this up when we returned the vehicle, this Jason guy did not care. We handed the keys in and he once again, printed another receipt and sent us on our way. There were questionable charges which I did not understand. When we got home, we had to to go through the 15 minute automated system to speak to a real person to help explain the charges since this guy clearly did not care to be bothered. This place sucks.

Business Rental - 02/04/2021 - 02/15/2021…read more  Drove - Worcester, MA to Lynchburg, VA  (roundtrip) + business miles in Lynchburg Highly recommend AVIS in Worcester over Hertz.  I've used both in 2020/2021 for business trips. Pros · Vehicle Choice - I was able to get an SUV with an AWD or 4WD system to accommodate my 600 mile (1 way) winter business trip. · Vehicle Delivery - I was able to get the vehicle dropped off to me at my apartment. Since I live alone, that was quite a help and a service not offered by my local Hertz office. Cons · Vehicle Pickup - MIxup - I was able to get the vehicle dropped off to me at my apartment, however, the pickup of the vehicle at my apartment after my trip did not occur as arranged. The AVIS office did not make this note in my account/reservation even though I have an email from my travel agent confirming the arrangement. · Windshield Wiper Fluid - Windshield wiper fluid was not checked/refilled prior to my rental. I purchased a bottle of winter windshield fluid when I filled the gas tank prior to my departure and a little over the 1 gallon bottle was used to refill the windshield wiper fluid reservoir. This is a big deal with a long, winter journey on snowy roads. I informed the office (business owner) when I returned the car. · Damage Report - At time of Rental - The car's damage report at the time of rental was not completed and delivered to me. In my walkaround of the vehicle I noted several areas with dents and/or scratches. I called the office who confirmed they had the notes on file for the car. This is a big deal as I could have been help responsible. I informed the office (business owner) when I returned the car. Vehicle Review · Vehicle - Mitsubishi Outlander Pros - Performed very well. Lumbar support was excellent. Good visibility; big deal with busy highway traffic and when reverse parking. - Hood & Windshield Wiper Reservoir - easy to open hood and use hood support. Easy to locate, open and fill, reservoir. - Decent gas mileage - Able to shut off all the automatic driving stuff (lane alarm, close vehicle alarm, etc.) Cons - Gas Cover Release - not very visible - Windshield Wiper Fluid Spray - Front Was not very good, wasted fluid since it pooled below wiper blade.

The person working here was nice but I cant believe they were out of cars.read more

Simple and easy. clean car. pretty Small operation but that was fine.read more

Very poor customer service ! Rude on the phone. Trying to get any information. Was like pulling…read moreteeth from the abominable snowman.

My own vehicle was disabled while driving. I got a AAA tow to my dealer where there is an…read moreEnterprise on sight. Prior to arriving, I phoned ahead while waiting for the tow truck. The salesman Devin said they closed at 5pm but seeing as I would not arrive until closer to 6pm that he was more than happy to wait for me. I arrived exactly at 6pm, he was there with a smile on his face and got me into a rental vehicle within 5 minutes. Thank you Devin for making what could have been a lousy night, pretty good. I have rented vehicles from this location twice before and have always been happy. This was my first rental with Devin. The next day I returned and his manager was there, she was aware that he waited for me and she was happy to help and thanked me. It took 5 minutes to return the vehicle and off i went.