If I could leave zero stars, I would. The branch manager is extremely unprofessional, rude, and…read moreclearly overwhelmed in his role. He lacks basic customer service skills and does not handle situations with any level of composure or respect. The overall experience was frustrating from start to finish. Communication was poor, and it was evident that proper procedures were not being followed. Most concerning, the vehicles are not thoroughly inspected, which raises serious safety concerns. I strongly recommend avoiding this location. There are far better options that value their customers and operate with professionalism.

Came to pick up my rental 9am on the dot and it had a sign that they would be back in 30 minutes…read more Lost my appointment due to this. Would give 0 stars if I could.

Quick pickup for a car that was my one-way drive to get to Providence and catch a late flight. The…read moreguys working the counter were great and they gave me a nice vehicle. I had reserved an economy and they put me in a full-size SUV, a Chevy Tahoe. And sure, you might be worried about gas so they told me that I could return it empty. Awesome. The inside of the car was clean but the outside was covered in road salt. I checked for damage, they checked for damage but it turns out that there was a very small ding in one fender. A ding that you would never see unless you look at it at the correct angle and wash off the salt. I'll save that for later if Enterprise does actually come for me for the damage.

I am a first time renter with this company and I can say I have received the WORST customer service…read moreI have ever gotten. I have worked in customer service for 10 years and this is atrocious. I reserved my rental for a long trip from Massachusetts to Pennsylvania and the rental agency called me the night before I had to pick up the car. They asked if I would be paying with a debit card or credit card. I said debit and they required me to show 2 of the 3: my insurance policy, a utility bill with my name on it, and a current paystub. Well apparently my only utility bill with my wifes name on it doesn't qualify and I am currently unemployed so I have no paystub. I then offered my credit card. However it's in my wifes name and they wouldn't take that either. With a half hour before they close and the night before an important trip I am sweating with anxiety! They offered to change the rental to my wifes name after I inquired about it. Not even something they suggested. So we decided to use her credit card. Which they then told me there was a $200 security deposit. Now I had to quickly make sure that wasn't going to put us over our credit limit. Luckily it didn't. However all of these things should've been communicated to me earlier! Not the night before my trip!! Worst service ever!

I would 100% recommend Harris. Alex is always reliable and provides excellent service. I've been…read moregoing to him for years and have never had a problem. He always makes sure the job is done right and always goes above and beyond for his customers.

Great deal on a car rental. I don't have a credit card (due to divorce) and I needed to rent a car…read morewithout credit card. I rented a car for a week, I called they told me to come get it and when I arrived it was running out front.They just asked for the weekly rental fee up front and I was on my way.Easy place to do business.

From the owner: Best rental cars near Worcester, Massachusetts, USA. Cheap price. No hidden charges. Free…read morecancellatio

Great customer service she had the car ready to go. The SUV was exactly what i was looking for and…read morethe ride was smooth and comfortable no problems. Thanks again :)

STAY AWAY!! On Saturday June 1st, 2019, my friends and I rented a car through budget. We picked up…read morethe car from this location in Worcester at 3:00pm. The rental agreement was purchased through Hotwire along with the car insurance. Upon arrival, the staff at the location was preparing to close for the day although I had an appointment to pick up the car between 3-4pm. The gentlemen began processing my paperwork was moving quickly through the process. When it was time to provide me with the car, the gentlemen gave me the vehicle without completing a walk through. Due to this not being our first time renting a car, my friend requested a walk through prior to taking the vehicle out of the lot. During the walk through, the exterior of the vehicle looked fine so we expected to be in good shape. After finalizing all of the paper work and driving the car out of the lot, we drove about 10 mins away from Budget and the car began to stall while driving it. Long story short after further investigation, the inside of the car which budget allowed us to drive off with was corroded with fluid and was causing the car to stall, not start and not be able to drive even up the road. Budget then took 6 hours to bring a replacement vehicle which ended up having even more issues than the first vehicle when the tire pooped while driving on the highway. Budget was neglect full in every sense of it all from the faulty vehicles they allowed us to drive off with as well as their attention to the serious matters at hand. They are NOT worth the headache and should honestly go out of business. I would not recommend Budget to anyone out there. PLEASE BEWARE!

ALWAYS VIDEO THE CAR YOU RECEIVE! We got a vehicle in an emergency situation. Called company about…read morehow filthy it was, no gas cap cover, brakes making noise. Nope didn't care. Great customer service haha told the Orlando airport the same thing... yup you're all set checked in. Well ok then. Glad you care so much Today 2 weeks later I received a letter for a $450 cleaning fee!!! No it was not for smoking ( cancer patient) it was because it was dirty!!!!!!! I about flipped ! N Thank goodness I took that video!!! Garbage left inside under seat in door crevice. So basically even though we've had Covid talks about new outbreaks of all sorts of things AND THEY DO NOT CLEAN NOR SANITIZE THEIR CARS BETWEEN CUSTOMERS? Ewwwwww Nice try you are not getting me! Video!!! Please always protect yourself and video your rental. Saved me $450 Also STAY AWAY FROM AVIS AND BUDGET THEY ARE BOTTOM TEIR FOR A REASON

For a "smoke free fleet" the vehicle I received couldn't be more disgusting. I went back after a…read morefew days to switch and they didn't have anything else. Also, pretty sure the stain/debris on the drivers side door is caked on vomit. Their customer service is useless, you can never talk to the location you are dealing with and if you run into any issues you have to go to that location. They also told me that bc I didn't share the insurance information when I rented the car, I couldn't have my agency billed. When I went to the location they said they don't bill insurance directly.

I tried booking via phone but their number just kept disconnecting. I booked using the app and when…read moreI went to pick up the rental they stated they had no cars. Six people standing around who worked there and only one lady was actually working. To cancel due to them not having cars I had to call into the HERTZ main number and this was a production getting it completed. Will NEVER rent with them again. The staff was rude and seemed to not grasp that booking a cars means they actually have the car available.

Ive rented 2 vehicles the first for a week and second for a few days. Both Vehicles look and sound…read morelike they've never seen maintenance let alone been washed. I rent very frequently for work and am now going to go elsewhere from this point on. Dont waste your time here.

I recently purchase a car that i saw on their website. Car was as they advertised was very clean…read moreand run very good. I been driving for couple of months now and has no issue. Staff was friendly, accommodated my needs very well and explain to details. I strongly recommend this place as professional and affordable work.

I have had my vehicles serviced here for many years. These guys are courteous, professional and…read morevery affordable. I wholeheartedly recommend Olsi's Auto Sales and Service. They are honest and guarantee their work 100%.

We were waiting for our car to fix.. where looking for affordable car rental near Harlem strt…read more,worscester. I find this one nearest. Price is good and customer service as well very accommodating . Thanks for Jasmine who handle us. She was very professional and very helpful.

People there are very professional. And my rental was wonderful!! Very easy going and they…read moreunderstood my situation. Thank you Carretela Team!