very rude, insane egos on the workers. none of them say hi thank you or anything like that. Also…read morethey had terrible cars like a Kia that sucks.

Tried calling on a Tuesday afternoon to ask a simple question. After navigating an unintuitive…read moreautomatic menu which did not answer that question, found the option to talk to a person. The phone rang for 5 minutes so I took a break for a while and tried again. The phone rang for several minutes again and when someone finally answered, they asked if I could hold. I foolishly said sure and was then on hold for 15 minutes until I gave up because I had things to do. Called back two more times with the plan to say I can't hold I simply need to get some information and don't have all the time in the world, but the phone was left ringing both times for 5+ minutes with no answer.

Once again this enterprise location has gone above and beyond to help a customer out with a great…read morerental experience! Theodore Dixon knew exactly what kind of rental I like and was able to accommodate me on just a one hour notice! I highly recommend this location for all your rental needs! The cars are always clean and maintained! The staff are always friendly and helpful! Thanks again guys for another wonderful experience with your team!

I have had a rental from Auburn Enterprise since March 20th due to a car accident. Insurance has…read morebeen a nightmare, my car is still not fixed, which is a nightmare, I rented a car and a few days later got a phone call that I had to bring the car back because somebody bought it. Why would you rent a car to someone if there's a possibility it could be bought. So I have had another rental from there since April 1. Everybody there has been kind until yesterday when I received a phone call from Devante. Devante is arrogant, rude, and has no empathy whatsoever. He talks over you and I myself working in customer service, can rate Devante's customer service at a big fat zero. He seemed threatening on the phone telling me I had to come in and make some sort of payment to get the balance down. ???? what? Who has time in life to stop in and make a payment for a rental car? Don't you just pay for it all upfront when you drop it off when you are done using it?! I've even explained to him that I knew there was a high balance because I'm fighting with the person who hit me from behind's insurance company to get reimbursed. I then tried explaining to him that advocates from the Auburn enterprise had called me three times last week to make sure I knew what the balance was at this time. He then started talking over me and said I I seem to have pissed you off. ????? first of all who swears while speaking to a customer and secondly I wasn't pissed off. I was trying to explain to him after he told me several times, He's the manager that I was aware of my balance because advocates from there had already called me. I'm glad he's proud of his status of being a manager, but to use it in a threatening way over and over again is not impressive whatsoever . He then told me that he keeps calling Lenda from Fuller's to talk about my personal insurance coverage. As long as I am paying, I don't see how any of that is his business and why he should be calling somewhere else and not me . I was warned about this place because of him, unfortunately, it was just convenient for me. Everybody else that I've dealt with in that building has been lovely. Devante needs to take some customer service classes. Also, I hate smoking, and my car smells like someone sat in it for years smoking.

Simple and easy. clean car. pretty Small operation but that was fine.read more

People there are very professional. And my rental was wonderful!! Very easy going and they…read moreunderstood my situation. Thank you Carretela Team!

We were waiting for our car to fix.. where looking for affordable car rental near Harlem strt…read more,worscester. I find this one nearest. Price is good and customer service as well very accommodating . Thanks for Jasmine who handle us. She was very professional and very helpful.

Great job detailing my vehicle.Would do business again. AAA+++Quick wash or full detail they do a…read morefast and efficient job using quality products

Great service with great results ! I had my daughter's car…read moredone and it came out like it was brand new ! Very satisfied and highly recommend Front Line !

I was told that we would only have to pay $240 for a 7 day rental with a 2010 Hyundai Elantra. The…read moreowner said he is giving us a good discount so of course we thought GREAT! After renting the car for a couple of days, I checked my bank account during our trip to DC, I was charge with $636! So my husband called to have them adjust the amount because it in INCORRECT. They said "ok" but when we returned the car, they slap us with a $450 dollar bill! This place is ridiculous! Now we have to go back & forth and show them our receipt just to get our money back. What a pain in the butt. Just because they have our credit card infos, they think they could charge us with anything! We was told to get a discount but yet, it was nothing but a scam. NEVER AGAIN!

This has to be one of the most unprofessionally run companies I have ever encountered. From the…read morelady working the counter on Saturday to the manager Ade who refused to call back or speak to me on the phone. They quoted one price on phone then when I got there it was more than double. Then told me budget was half the price but even though they are the same company they would cancel my Avis rental without a $50 cancel fee even though I was willing to rebook with their sister company budget. Ended up cancelling and booking through Hotwire Little do they know my company is looking for a rental company to use for all our employees traveling. Oh well. Better I find out now.

I would 100% recommend Harris. Alex is always reliable and provides excellent service. I've been…read moregoing to him for years and have never had a problem. He always makes sure the job is done right and always goes above and beyond for his customers.

Worst experience, booked a rental car- They said we would get you a car, as they have not received…read moreany returns yet. Car rental availability is really important; if you plan your trip ahead, everything is in place. You lose a lot of money when something like this happens. The representative at 666 Park Ave, Worcester, said he would call back, but never did, and did not pick up the call. Did not expect this from Enterprise, for a company at such a scale - there should not be carelessness, if you don't have available vehicles, don't let anyone book it.

The best experience I've ever had in my life renting a car. From the workers to their kindness to…read moretheir knowledge and hospitality. I was given a beautiful 2024 Rogue I didn't wanna give it up lol. I recommend Enterprise on Park Avenue in Worcester only ..I will never go anywhere else. Thank you from the bottom of my heart for being so amazing. I picked up my car on December 2 and returned it on December 8 with no hassle and nothing but kindness from the guys that work there they're amaze. Thank you, Jackie Vincent.