I tried booking via phone but their number just kept disconnecting. I booked using the app and when…read moreI went to pick up the rental they stated they had no cars. Six people standing around who worked there and only one lady was actually working. To cancel due to them not having cars I had to call into the HERTZ main number and this was a production getting it completed. Will NEVER rent with them again. The staff was rude and seemed to not grasp that booking a cars means they actually have the car available.

Ive rented 2 vehicles the first for a week and second for a few days. Both Vehicles look and sound…read morelike they've never seen maintenance let alone been washed. I rent very frequently for work and am now going to go elsewhere from this point on. Dont waste your time here.

Cole is the man! He was an absolute sweetheart,…read moreprofessional, knowledgeable and BONUS POINTS for letting me know they actually have another office in Worcester where they sell their vehicles. I wasn't intending on going that same day, but Steve, whom Cole referred me to, was just as polite when he called me! I happened to have a client who canceled so I went to Worcester to look at a couple of cars. Because of Coal I purchased a vehicle right on the spot! I only test drove one and it was absolutely perfect. As a former car dealer, myself, I knew that it Isn't the best to purchase fleet vehicles. But I'm so glad I did! My car is a 2020 Jeep Compass, fully loaded, and I purchased it at a great price! I'm so happy I met Cole that day. It was definitely meant to be! I hope he gets some type of promotion or credit for helping me out! Highly recommend!

I had to rent a more expensive jeep because all of the cars that were at the cost level that would…read morebe covered by my insurance had bad inspection stickers. You think they would've at least given me some type of credit? Nope. They didn't. They just followed up and "promise to do better next time." Won't be a next time. Worst enterprise I've been to! Avoid avoid avoid

Simple and easy. clean car. pretty Small operation but that was fine.read more

We were waiting for our car to fix.. where looking for affordable car rental near Harlem strt…read more,worscester. I find this one nearest. Price is good and customer service as well very accommodating . Thanks for Jasmine who handle us. She was very professional and very helpful.

People there are very professional. And my rental was wonderful!! Very easy going and they…read moreunderstood my situation. Thank you Carretela Team!

My husband has been using this service for a number of years and I've always loved how his car…read morelooks - I recently bought a used car and decided it needed a good wax and detailing - I honestly can't even believe how beautiful it looks! I'm a "get in and turn the key" type of person, that's it - but these guys really made the car look beautiful, buffed out all the scratches, and I couldn't be happier with their customer service and attention to detail! They work hard and it shows!

Great job detailing my vehicle.Would do business again. AAA+++Quick wash or full detail they do a…read morefast and efficient job using quality products

I was told that we would only have to pay $240 for a 7 day rental with a 2010 Hyundai Elantra. The…read moreowner said he is giving us a good discount so of course we thought GREAT! After renting the car for a couple of days, I checked my bank account during our trip to DC, I was charge with $636! So my husband called to have them adjust the amount because it in INCORRECT. They said "ok" but when we returned the car, they slap us with a $450 dollar bill! This place is ridiculous! Now we have to go back & forth and show them our receipt just to get our money back. What a pain in the butt. Just because they have our credit card infos, they think they could charge us with anything! We was told to get a discount but yet, it was nothing but a scam. NEVER AGAIN!

This has to be one of the most unprofessionally run companies I have ever encountered. From the…read morelady working the counter on Saturday to the manager Ade who refused to call back or speak to me on the phone. They quoted one price on phone then when I got there it was more than double. Then told me budget was half the price but even though they are the same company they would cancel my Avis rental without a $50 cancel fee even though I was willing to rebook with their sister company budget. Ended up cancelling and booking through Hotwire Little do they know my company is looking for a rental company to use for all our employees traveling. Oh well. Better I find out now.

I would 100% recommend Harris. Alex is always reliable and provides excellent service. I've been…read moregoing to him for years and have never had a problem. He always makes sure the job is done right and always goes above and beyond for his customers.

Worst experience, booked a rental car- They said we would get you a car, as they have not received…read moreany returns yet. Car rental availability is really important; if you plan your trip ahead, everything is in place. You lose a lot of money when something like this happens. The representative at 666 Park Ave, Worcester, said he would call back, but never did, and did not pick up the call. Did not expect this from Enterprise, for a company at such a scale - there should not be carelessness, if you don't have available vehicles, don't let anyone book it.

The best experience I've ever had in my life renting a car. From the workers to their kindness to…read moretheir knowledge and hospitality. I was given a beautiful 2024 Rogue I didn't wanna give it up lol. I recommend Enterprise on Park Avenue in Worcester only ..I will never go anywhere else. Thank you from the bottom of my heart for being so amazing. I picked up my car on December 2 and returned it on December 8 with no hassle and nothing but kindness from the guys that work there they're amaze. Thank you, Jackie Vincent.