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Avis Rent A Car

1.0 (2 reviews)

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15 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.8(22 reviews)
1.0 mi

Once again this enterprise location has gone above and beyond to help a customer out with a great…read morerental experience! Theodore Dixon knew exactly what kind of rental I like and was able to accommodate me on just a one hour notice! I highly recommend this location for all your rental needs! The cars are always clean and maintained! The staff are always friendly and helpful! Thanks again guys for another wonderful experience with your team!

I have had a rental from Auburn Enterprise since March 20th due to a car accident. Insurance has…read morebeen a nightmare, my car is still not fixed, which is a nightmare, I rented a car and a few days later got a phone call that I had to bring the car back because somebody bought it. Why would you rent a car to someone if there's a possibility it could be bought. So I have had another rental from there since April 1. Everybody there has been kind until yesterday when I received a phone call from Devante. Devante is arrogant, rude, and has no empathy whatsoever. He talks over you and I myself working in customer service, can rate Devante's customer service at a big fat zero. He seemed threatening on the phone telling me I had to come in and make some sort of payment to get the balance down. ???? what? Who has time in life to stop in and make a payment for a rental car? Don't you just pay for it all upfront when you drop it off when you are done using it?! I've even explained to him that I knew there was a high balance because I'm fighting with the person who hit me from behind's insurance company to get reimbursed. I then tried explaining to him that advocates from the Auburn enterprise had called me three times last week to make sure I knew what the balance was at this time. He then started talking over me and said I I seem to have pissed you off. ????? first of all who swears while speaking to a customer and secondly I wasn't pissed off. I was trying to explain to him after he told me several times, He's the manager that I was aware of my balance because advocates from there had already called me. I'm glad he's proud of his status of being a manager, but to use it in a threatening way over and over again is not impressive whatsoever . He then told me that he keeps calling Lenda from Fuller's to talk about my personal insurance coverage. As long as I am paying, I don't see how any of that is his business and why he should be calling somewhere else and not me . I was warned about this place because of him, unfortunately, it was just convenient for me. Everybody else that I've dealt with in that building has been lovely. Devante needs to take some customer service classes. Also, I hate smoking, and my car smells like someone sat in it for years smoking.

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Avis Rent A Car - carrental - Updated May 2026

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