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    Enterprise Rent-A-Car

    2.8 (22 reviews)
    Special Hours Closed
    Updated 2 weeks ago

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    I just wanted to update my review. I was very upset with everything when I left after my check/in. But after a couple days the service manager did reach out to me with a resolution. While I can't say my whole experience was positive, the fact that manager followed up and resolved the problem makes for a more reliable place to do business with.

    Meet Norma Jean!
    Daisy E.

    Cole is the man! He was an absolute sweetheart, professional, knowledgeable and BONUS POINTS for letting me know they actually have another office in Worcester where they sell their vehicles. I wasn't intending on going that same day, but Steve, whom Cole referred me to, was just as polite when he called me! I happened to have a client who canceled so I went to Worcester to look at a couple of cars. Because of Coal I purchased a vehicle right on the spot! I only test drove one and it was absolutely perfect. As a former car dealer, myself, I knew that it Isn't the best to purchase fleet vehicles. But I'm so glad I did! My car is a 2020 Jeep Compass, fully loaded, and I purchased it at a great price! I'm so happy I met Cole that day. It was definitely meant to be! I hope he gets some type of promotion or credit for helping me out! Highly recommend!

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    5 months ago

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    13 days ago

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    3 months ago

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    10 months ago

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    5 months ago

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    4 years ago

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    10 months ago

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

    Gave me a car with bad brakes and they don't know how to answer their phones. Really adds insult to injury.

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    10 years ago

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    6 years ago

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    7 years ago

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    11 years ago

    Great value & service! The staff at this location are very pleasant and helpful to deal with, I always enjoy renting from them.

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    I was told that we would only have to pay $240 for a 7 day rental with a 2010 Hyundai Elantra. The…read moreowner said he is giving us a good discount so of course we thought GREAT! After renting the car for a couple of days, I checked my bank account during our trip to DC, I was charge with $636! So my husband called to have them adjust the amount because it in INCORRECT. They said "ok" but when we returned the car, they slap us with a $450 dollar bill! This place is ridiculous! Now we have to go back & forth and show them our receipt just to get our money back. What a pain in the butt. Just because they have our credit card infos, they think they could charge us with anything! We was told to get a discount but yet, it was nothing but a scam. NEVER AGAIN!

    This has to be one of the most unprofessionally run companies I have ever encountered. From the…read morelady working the counter on Saturday to the manager Ade who refused to call back or speak to me on the phone. They quoted one price on phone then when I got there it was more than double. Then told me budget was half the price but even though they are the same company they would cancel my Avis rental without a $50 cancel fee even though I was willing to rebook with their sister company budget. Ended up cancelling and booking through Hotwire Little do they know my company is looking for a rental company to use for all our employees traveling. Oh well. Better I find out now.

    Enterprise Rent-A-Car - carrental - Updated May 2026

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