Great deal on a car rental. I don't have a credit card (due to divorce) and I needed to rent a car…read morewithout credit card. I rented a car for a week, I called they told me to come get it and when I arrived it was running out front.They just asked for the weekly rental fee up front and I was on my way.Easy place to do business.

From the owner: Best rental cars near Worcester, Massachusetts, USA. Cheap price. No hidden charges. Free…read morecancellatio

Simple and easy. clean car. pretty Small operation but that was fine.read more

Great customer service she had the car ready to go. The SUV was exactly what i was looking for and…read morethe ride was smooth and comfortable no problems. Thanks again :)

STAY AWAY!! On Saturday June 1st, 2019, my friends and I rented a car through budget. We picked up…read morethe car from this location in Worcester at 3:00pm. The rental agreement was purchased through Hotwire along with the car insurance. Upon arrival, the staff at the location was preparing to close for the day although I had an appointment to pick up the car between 3-4pm. The gentlemen began processing my paperwork was moving quickly through the process. When it was time to provide me with the car, the gentlemen gave me the vehicle without completing a walk through. Due to this not being our first time renting a car, my friend requested a walk through prior to taking the vehicle out of the lot. During the walk through, the exterior of the vehicle looked fine so we expected to be in good shape. After finalizing all of the paper work and driving the car out of the lot, we drove about 10 mins away from Budget and the car began to stall while driving it. Long story short after further investigation, the inside of the car which budget allowed us to drive off with was corroded with fluid and was causing the car to stall, not start and not be able to drive even up the road. Budget then took 6 hours to bring a replacement vehicle which ended up having even more issues than the first vehicle when the tire pooped while driving on the highway. Budget was neglect full in every sense of it all from the faulty vehicles they allowed us to drive off with as well as their attention to the serious matters at hand. They are NOT worth the headache and should honestly go out of business. I would not recommend Budget to anyone out there. PLEASE BEWARE!

I had a great experience renting from this Hertz location. They picked me up from my house and…read morebrought me to the branch for my rental which was so convenient for me! I talked to Lauren about a weekend rate and got a great deal and drove a brand new 4 runner! It was fast, easy, and everyone in the office was friendly. Their customer service is always outstanding at this branch. Each time I go in and talk to different employee's I have never been disappointed. They are very helpful, and efficient, and I am always happy to walk in there to get my car. I have been in a Customer Service field, all my working life, and I would be ecstatic to have anyone of these great Enterprise employee's on my team. They are truly outstanding!! You will be very happy to rent a car from this group at Hertz in Worcester, Massachusetts. Keep up the great work guys!

Will never rent through Hertz again. Any money saved was absolutely not worth the hassle…read more The biggest issue with this location was the complete lack of professionalism and consistency. The phone was rarely answered, and when it was, I was given contradictory information almost every single time I called. At pickup, a staff member who was training a new employee was extremely condescending and rude to him. It was uncomfortable to witness, and no employee deserves to be treated that way in front of customers. I was also given the wrong receipt at pickup. When I called this location to get the correct one, I was told they couldn't email or reprint it. I then called another location, and they emailed it to me immediately without any issue. When I needed to extend my rental, I called and was told by a staff member to "call back because he doesn't have time right now." When I called back, the same employee told me he couldn't process the extension and directed me to another number. When I called that number, I was told that the original rental location had to handle the extension. I called back and relayed this information, and suddenly the same employee was able to help. It was clear he simply did not want to deal with it initially. Another major issue was the store hours. Both the Hertz website and Google listed this location as open on Saturday, but when I arrived, no one was there. I even called another location to confirm, and they said the store should have been open. If the posted hours were incorrect or the store had to close unexpectedly, there should have been a note on the door instead of making customers waste time driving there and waiting. Getting my final drop off receipt was another unnecessarily frustrating process. I was told it had already been emailed when the rental was closed, but when I asked what email address it was sent to, no one could answer. I was then told they would email it, they didn't. The next day I called again and was told it would be sent by the end of the day, again, it wasn't. On another call, I was told they "didn't have time." Each time, I explained that I needed the receipt for insurance reimbursement. Eventually, I called corporate and had the receipt emailed to me while still on the phone, the entire process took less than five minutes. If staff genuinely don't have time to assist customers, they should direct them to someone who can. Customers should not have to repeatedly call for basic assistance. The lack of professionalism was also obvious during phone calls. More than once, I was told to "hold" without actually being placed on hold, which meant I could hear everything being said in the office. On one call, I heard a staff member say to another employee, "I don't have time to deal with this" in reference to my call. That is completely unacceptable customer service. This location seriously needs better communication, better customer service training, and significantly more professionalism.

Very poor customer service ! Rude on the phone. Trying to get any information. Was like pulling…read moreteeth from the abominable snowman.

My own vehicle was disabled while driving. I got a AAA tow to my dealer where there is an…read moreEnterprise on sight. Prior to arriving, I phoned ahead while waiting for the tow truck. The salesman Devin said they closed at 5pm but seeing as I would not arrive until closer to 6pm that he was more than happy to wait for me. I arrived exactly at 6pm, he was there with a smile on his face and got me into a rental vehicle within 5 minutes. Thank you Devin for making what could have been a lousy night, pretty good. I have rented vehicles from this location twice before and have always been happy. This was my first rental with Devin. The next day I returned and his manager was there, she was aware that he waited for me and she was happy to help and thanked me. It took 5 minutes to return the vehicle and off i went.

I would 100% recommend Harris. Alex is always reliable and provides excellent service. I've been…read moregoing to him for years and have never had a problem. He always makes sure the job is done right and always goes above and beyond for his customers.

People there are very professional. And my rental was wonderful!! Very easy going and they…read moreunderstood my situation. Thank you Carretela Team!

We were waiting for our car to fix.. where looking for affordable car rental near Harlem strt…read more,worscester. I find this one nearest. Price is good and customer service as well very accommodating . Thanks for Jasmine who handle us. She was very professional and very helpful.

If you are looking for an honest place to purchase a car this is the place! Recently purchased a…read morecar for my son. They went above and beyond to accommodate what we needed. Jacob who sold us the car was the best. He was very upfront about things and extremely honest. This was the most important part for me and extremely hard to find theses days. If you go there ask for Jacob!!!

From the owner: Sturbridge Motors Inc. Celebrating 26 Years of Over the Top…read moreCustomer Satisfaction We Specialize in High Quality Pre-Owned Cars, Trucks, SUVs, and Mini Vans at Competitive Pricing. Call Now at 508.347.2309 And See the "Cars Done Right Difference" Sturbridge Motors Inc. The Smart Choice. .

So I had to rent a car last minute, due to some car repairs. I want to give a big shout out to…read moreAnthony Ritacco and Darren Johnston. They both did an amazing job and I wanted to make sure that I acknowledged them and their high level of professionalism. The last time I used enterprise a few years back the service was absolute trash (different location) but this location was fantastic. I would make once suggestion, drop service (if local/close) would be a good selling point for customers.

I rented a vehicle from them and was charged twice as much as the car I would have rented in…read moreMarlborough had it been available. I also mentioned that I had tripple A and this was not honored. Over the phone I was told I have to wait till I get to the enterprise office to get the discount. When I got there, I was told something different and that they would not apply the AAA discount. I was given a car with tire warning light illuminated. I told them I did not want to be stuck an hour away with a client I am required to drive to medical apts and errands and have a flat tire. They gave me a different car a Kia and that was better. I would have given them five stars had they honored my AAA membership and charged me a reasonable amount and not twice as much as I would have paid at Marlborough location.