If you are looking for an honest place to purchase a car this is the place! Recently purchased a…read morecar for my son. They went above and beyond to accommodate what we needed. Jacob who sold us the car was the best. He was very upfront about things and extremely honest. This was the most important part for me and extremely hard to find theses days. If you go there ask for Jacob!!!

Great service and clean inside The wait is not long …read more Trustworthy and honest people. Little pricey though but good service out weights it

I am very impressed with the prompt, inexpensive, thorough service they provided me. I have heard…read moreof this business for years but have a friend who is a mechanic that often fixes my cars I needed an oil change and bulbs replaced immediately and they had me in within a day did the service and a tire rotation for less than what I had expected one of the bulbs went out again they took me right in replaced it again and rechecked connection at no charge. I was very impressed. Their receptionist is very helpful, friendly, and kind. I was also impressed with the mechanic who came out and explained everything to me. Highly recommend five stars.

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

Amazing that there's still an honest, home town service station. The owner is a genuinely awesome…read moreguy. This is the place to go for confidence that you're getting the best quality work at a very fair price. (Bc even pump your gas)

They are fast, friendly, and dependable. I always trust this great place for my inspections.read more

Took my F150 in 2 years in a row with absolutely no issues. Professional, respectful and helpful!!!read more

Poor experience for vehicle inspections. I took two vehicles there to be inspected and they failed…read moreboth. I took the vehicles to different inspection stations and they passed without any issues. I'd avoid this place unless you want to pay for unnecessary repairs.

UPDATE: Father and Sons did step up and reached out to Volvo, who fully reimbursed me for the…read moreSunroof service ORIGINAL: Have a 2020 Volvo XC90. In April 2023, it started leaking water from the rear view mirror housing. Took in for service and they stated it was a known issue, due to the sunroom roof seal shrinking and causing the sun-room drains to clog. They replaced under original car warranty (5 year or 50,000 mile). Same issues happened recently. Took car back in and they said they seal needed replacing again and no longer under warranty ($800), even though it previously happened and they "repaired it". Car has been in for all regular maintenance. According to maintenance paperwork, it receives a multi-check inspection. I asked them about this inspection and why it never caught the shrinking seal, which according to Volvo is a known issue. No answer. When I asked if I was going to have to replace this again in 3 years, was told there is a 1 year, 12,000 mile warranty and seal should last 5-6 years.??? Not true as I replaced it 3 years ago. Not happy with service and will NOT be coming back her for regular service, when other options are available.

My review is being deleted from other sites, but I want people to know how customers are treated at…read morethis dealership. I would like to share a very unpleasant incident that happened to me and my family at Volvo Cars West Springfield. I am extremely upset, and this situation has caused me emotional and mental pain. On Monday, April 27, in the evening, when I was driving with my child, my Volvo had two flat tires. I was very scared by what happened. Volvo Roadside Assistance towed my car to the dealership I'm writing about. Our insurance for new wheels, which I changed just 3 months ago, includes new tire coverage in certain situations. The woman at the reception who took the car from me promised that she would do everything possible to speed up the replacement process. However, she completely ignored me after that. She didn't answer my calls and was very dismissive. I have personally visited the car dealership several times. Each time, she told me that she didn't know anything yet and that I needed to wait 3-4 days. She kept repeating that the request was in the "pending" status, but did not provide any real information about my car. I stood there holding my baby in my arms and asked if everything was okay, but she ignored my questions. I also asked if I could rent a car to visit a doctor since I don't have transportation. She didn't help. After three days, there was absolutely no progress. I was extremely upset and emotionally exhausted. I took the keys and headed for the exit with the baby in my arms. When I left, the woman at the front desk representing the Volvo dealership "used profanity." I hope my experience will help others. No one apologized to me. I want this situation to be reviewed and made public.

They used to be a great dealership/car repair but now not so much. The owner is not around like he…read moreused to be and the people running it don't seem to know much about customer service. When a car is purchased and well under a year later it needs a big job done and there is no discount other than the AAA discount. It isn't even the full 10% discount with the amount that was quoted. I am very disappointed with Brills.

I am 100% happy with the car I bought from Dave at Brill's Auto Sales…read more The 2008 Camry was a Great buy. A very good guy easy to deal with. Registry run and inspection sticker was much appreciated. I'll be back to see him for my next used car buy or for any repairs I may have.

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Great buying experience! I was shopping for my daughter and found a car of interest on Carfax.com…read morefrom Union St Auto Sales. Within an hour from inquiring, I got a response that the CX-5 was available. I decided to check it out a few days later. Charles was friendly and knowledgeable, not pushy at all. The car was ready and waiting for me to look at. I decided to drive it and did not buy that day just to consider options - no problem. Went back 2 weeks later and bought the car for a fair price. Paperwork and delivery was all efficient and communication excellent. No games! I also worked with Josh, who is Charles' partner, and he was equally helpful. The car is great, had 1 owner, no accidents, was well cared for, etc. I hesitated mainly over the mileage but in the end the Mazda CX-5 is perfect. I would go back again to look for a used car. Very pleased with the experience overall! Thank you!