Beware! They gave me a dirty car that broke down. I called roadside assistance no answer. I had to uber back to Avis to tell them their car broke down. They charged me 300 to tow their car, didn't give me a replacement and said I could rent another car if needed. Front desk customer service extremely rude. Forget about getting in touch on the phone with an actual person. They won't answer and if they do after 20mins wait they hung up. read more

First, this review is no reflection of the airport location but Avis as a whole. My daughter prepaid online $996 of my money for a rental car. She got to the airport location and they were trying to charge over $1100 for a prepaid as Avis systems screwed up her reservation. The airport location called customer service to no avail. The reservation was canceled. That was 5/23. After many communications with Avis customer service, she has yet to receive the refund. Just a lot of we're sorry, the refund wasn't processed correctly, etc. Another time to lawyer up I guess. What happened to customer service and corporate America having 0 values. Their moral compass is at an all time low. I will be filing a lawsuit against Avis. My daughter needed a vehicle as hers needed repairs. Well since then, we've been scammed by the local Midas, paid $1500 in repairs to receive her car back with a whining transmission. Oh and the best part? I wound up buying them a new car. All of this money lost because Avis can't get it together and Midas are scammers. I'm glad they are moving. I've never been to Worcester and now have no desire to go. read more

I flew to Worcester Airport, on June 16,2022, about 4 pm, with Jet Blue and had a reservation for a car with Budget, next booth to Avis. In the Airport My nightmare started having to waited 20 m'imites for the représentatif to show up at the booth. I wont go through the disaster I has with Budget, but I can say the two Avis workers, next to Budget booth where fantastic to help me out. Next time I fly back there, I will check on renting from Avis. Thank you Avis guys. You were both great on helping me out of that mess. JT. read more

Avis has horrible customer service and they make it a habit to overcharge and double charge customers hoping they won't notice. They also do not clean their vehicles and they leave the car half fuel and expect you to return it full or they charge you for that too. This time Avis double charged me. They charged my rental fee two times to my account and I have sent them a letter from my bank and screenshots showing the double charges and they still have not refunded the double charge back to my account. This is Fraud! This has been going on for two weeks now. read more

Was in a panic. The rental i had set up in advance had problems. I spoke with Jason the manager he set me up without a blink of the eye, with a fantastic car better and without a worry. Your lifesaver thanks again Jason. read more

Renter beware!!! I had rented a car from Avis at Logan airport for a one way drop off at Rochester. In less then 24 hours the car had break warning lights and a check engine light all stating to return to the dealer immediately for service. I contacted Avis and was advised I could drive the car back to Logan airport, I was currently in Worcester and could not drive back to Logan. I was told the local Avis didn't have any cars. I thought I would try the Worcester airport to see if they could help. At the Worcester location the Avis representative advised the only car they had was a full electric vehicle. Since this was a one way rental and we were traveling well over 350 miles an electric vehicle wouldn't work. She provided no other options other than to say they didn't receive a call from Avis roadside. I told her I would return the car then early and it wasn't until she took the car back did she tell me that my payment was not refundable. I've escalated this with Avis corporate to be told on Monday, May 13th that the notes from the local location stated I was offered an electric car and declined it. Today after having no status I called back. The time I was told I don't qualify for a refund because I was offered an alternative. The reference to it being electric was removed. read more

This review would be zero stars and its because of corporate Avis. Not the employee trying there best. I rented a 12 person van and when picked it up, it was filthy. It apparently was used by someone to transport wet dogs. The guy cleaned it but not very well. There is only one person working there. He told me it came in overnight and he just got in. I didnt have much of an option as i was already late. So i took it to a car wash and cleaned it myself. All Avis offered was $20 refund on a $600 rental. Really Avis??? read more

Avis doesn't care about its customers. We've rented cars from another company for 20 years with no issues. Then last summer, we thought we'd try Avis. We rented a car in Florida that seemed fine on first inspection. One tire was slightly low, but it was what they had on the lot. The next morning the tire is really low on air AND the check engine light is on. So we pay to put air in the tires (some of the others were also a bit low) and we drive all the way back to the airport to report the problem and swap for a working car. Avis decides 4 months later to charge us $90 for damaging their tire. We called customer service to explain they gave us a bad car, and that we weren't responsible for the tire. They flat out said that they didn't care, and they would charge our credit card. We asked 3 times, "is this really how Avis treats its customers?" and the representative wouldn't answer. read more

This is the second time I have returned a car here when visiting family. No employee here on arrival and there were several people that had already been waiting for 30 minutes to pick up a car. I placed the agreement and car keys in the drop box as instructed. I spoke to the employee via phone but prefer a face-to-face for an official return confirmation. I will be worried about erroneous charges until a receive a proper email confirmation. read more

I have been renting cars from this location since May 2021 and have not had any issues whatsoever. Yes there may be a slight wait if you come when the person behind the desk leaves to get a bite to eat on their lunch break but it's a rental car place inside an airport and there are other rental car companies inside to choose from. Prices are high right now due to the shortage in vehicles in almost all locations but I will continue to rent from here and always have a great experience so I am not sure where all the bad reviews are coming from! Thank you to Abe! read more

My car was in the shop for a few days and I'm a college kid who needed a set of wheels just to get to work. Totally unwilling to work with me. Only had a debit card and they refused to take it even though they had told me that the only way they'd take a debit card was if I was on a flight into Worcester and Leaving at Worcester. Completely unwilling to help out someone in need of some help. read more

Poor customer service. If I could give a zero rating I would. Total for renting a car for 2 days was $574.72 after making a reservation online for $323.04. This is how the price magically increased drastically... I waited in line while Ade B. Gomez took his sweet time helping other customers and then proceeded to take a walk outside. By the time the customer service agent returned to his desk plenty of time had passed and he proceeded to charge me an entire extra day at the rate of $250.96 for "retuning the car 16 mins past the grace period." Never renting from budget or Ade again. read more

This place is the worst. Booked my rental for $212 and somehow was charged $745! They claim the car smelled like smoke and had pet hair in it. I do not smoke I only use e-cigarettes, if this is considered smoking the company should inform the renters. I had no pets in the car, none of my family members have pets in MA! I also vacuumed and wiped down the ENTIRE car before returning it. So how they found pet hair is completely beyond me. The cleaning fee was only $175 though, so when I inquired further about how 212 + 175 = 745 the customer service rep told me (after 5 minutes of looking into the account) that I was charged $422 as my base rate instead of 212? Absolutely absurd. This is highly deceptive and simply unprofessional. I did get refunded for the overcharged base rate but they have to "investigate" the cleaning fee. If I didn't check my account I would have never known they intended on charging me up the wazoo for things that are completely false and inaccurate. Imagine how many people this happened to and they didn't check their statement so they never knew. Horrible company. This behavior is completely unacceptable and this Avis/Budget location should be investigated or fraud. read more

If there was a 0 stars option that's what I would give this company. I was overcharged $75 for being 10 minutes late to my return, after I was told I could return the vehicle before end of business day. I was there one hr before they close and I was still late after waiting 15 minutes for the manager to take care of my bill. If you are at the Worcester airport try Thirfty, you might end up much better. HORRIBLE CUSTOMER SERVICE!!!! read more

Do NOT rent here...I made a reservation on line, confirmed pick up time of 2pm Sunday. Arrive at 2pm to a vacant desk....waited 10 minutes, called the national customer service line. The rep says, "well they are closed from 2-4pm" , after pointing out that I was here at 2pm and no one was there, his answer...'gee, not sure why that happened.' Had to rearrange an entire business trip because of this and will never rent there again. read more

Overcharges are outrageous! It wasn't a deal after all. I ended up paying almost double $$$.

Good service at the Worcester Airport. Rented an SUV online and prepaid for 1 day. Friendly, quick service, clean car, and quick return. No complaints here. read more

Pretty good booked through Orbitz. My credit card payment had not gone through and held up the works. Call your credit card company ahead of time or make payments the day before so it posts. You cannot use a debit card credit card only!!!!! read more

Terrible customer service! I made a reservation for a 12 passenger van more than 2 weeks ago and had the online confirmation number and email available. When I walked up to the counter, there was no one there. About 2 minutes later (not a bad wait at all) a young Asian gentleman came over (no name tag) and his first words to me were "Yeah, the flight is cancelled." I was puzzled by this and he saw that so he repeated himself. I said I wasn't here for a flight but did have a van rental reservation. He asked me for my name and I gave it to him. After about 30 seconds I said "I also have my confirmation number." He abruptly said "Yeah, I have it here". He then asked me how many passengers. I told him I booked a 12-15 passenger van, when he cut me off and said "I KNOW...How many passengers DO YOU ACTUALLY HAVE?" With more rudeness than I have seen in a long time. I responded 12. "We don't have your van." was the response which was odd since there were 2 Full size passenger vans in the Avis lot. Thank goodness for the Thrifty Rental right next to the Avis one because they took care of me. I had a bad experience with Avis at the Sears in the Auburn Mall and thought it was a "one off" experience and was happy to try them again. After this, I am all set with Avis. read more

They have cheaper rentals, but definitely not worth the aggravation. BE AWARE after you return your vehicle you might get extra charges such as $95 for "cleaning". Supposedly they check the cars at your arrival. They check gas and vehicle condition. Nothing was mentioned to me at that time. The worse part of it it's that the car only had an open bag of chips on the front that my son gave me to throw away and I forgot. They are thieves! Customer Service didn't do a thing about it! First and last time! read more