I came here with my sister, and two babies. When we walked in, we weren't acknowledged at first, but It was ok. We were seated near the entrance even thou it was freezing. Which we didn't think much of, but once again we had babies. We asked for two high chairs, only received one. Had to ask twice for the additional one. So we took about ten minutes to review the menu and we ordered our drinks. My sister order a water with lemon, it came without the lemon. Took 20 minutes to get the lemon after we asked again. Once again, small issue, no biggie but the red flags just kept comings. We order our food. We noticed it was taking extremely long to get the food. We were served the soup and salad about 30 minutes after we order, but we didn't mind that. We gave the babies crackers cause the bread we ordered never came. After an additional 15 minutes we finish our soup and salad, and when our waiter returned, she informed us that the dish I order wasn't available-which would be no biggie if it hadn't been 40 minutes after I ordered it. So I looked over the menu and order something else quickly. At this point the babies were getting fussy, so we asked if there was anyway the could get their food first -which they hadn't even received their drinks at this point. So our waiter expressed her apologize, and we told her that it wasn't her fault. We weren't upset with her at all at this point. We were completely understanding. After another 35 minutes however, the babies hands were freezing, their food still hadn't come nor their juice. So we decided when the food came we would just get it to go. After another 10 minutes, the food came, we asked for go boxes. The waiter apologetic, offers to box it for us. Great, we wait another 10 minutes-which was the quickest thing that happened. We asked for the check, she says two minutes, after another 10 minutes it finally comes. By this time, babies are completely cranky and bundled, and we are all still hungry. We tip our waiter, and we go to pay. We express our concerns with one of the person checking us out, and she's completely dismissive. My sister pays the $40 bills for the food we didn't get to eat, and we leave. Me being extremely upset because now the babies are crying and hungry, and asking for food -which is all bundled in bags at this point because we couldn't allow them to remain in the cold of the restaurant anymore to eat their food. I go back in with the bags of food and ask to speak to the supervisor, luckily, I was already speaking with him -he had watched the entire incident unfold and said nothing. I explain what took place -even thou he already knew- and he is blankly staring at me. I finally say, we don't want the food, I will never return. We will pay for what we ate, but would like a refund for the rest, which he grants without and apology. No one offered anything to compensate us for the experience. No one offered any sincere apology except the waiter. The supervisor didn't even say sorry. He handed me the money, told a waiter to toss the food in the trash. I said thank you, you have a great day, he just gestured towards the door. I will never return there, and would never recommend it. I literally created a yelp to save others the negative experience. You've been warned. read more