Initially, with the exception of the shortage of lending options offered/bad rate, we liked the…read moreexperience. The vehicle was pretty clean, and a minor paint issue was sorted before I returned to do the deal. Unfortunately, the AC that was also to be fixed, wasnt. The part needed hadnt come in, and after taking time off work to drive 1 hr each way to do deal (we both work 6 days a week) we were promised a fix when it came in. So, we did deal. Took home an escalade for 17k plus, in a growing brutal heatwave. The salesman assured us he would drive down to pick vehicle up for the fix, and return it, leaving a loaner car. 2 weeks of mostly 85-100 degree days later and a dozen 2 hour a day commutes in horrible heat later, I had to skip closing at work to drive out myself. 3 hours later, Im still in their office waiting. A loaner car was denied, so instead of getting errsnds done, or eating, here I am. This is all AFTER having to replace slide pins in brakes last week, and BOTH front wheel bearings. The first was an emergency sunday in a rainstorm on side of road repair so doubly unpleasant. The vehicle wouldnt have made it into the shop without likely losing a wheel otherwise.

I highly recommend this car dealership! I was so impressed with how the entire process went. I was…read morebuying a car for my college daughter and had specific things I was looking for. When I saw the car I wanted online for a great price I went in and was immediately helped. My questions were answered, I test drove the Vehicle, and was allowed to bring it to my mechanic to check it out. Throughout the entire process Chad and Cruz were so helpful and friendly ( not pushy at all). The entire experience exceed my expectations! I will definitely be a returning customer and referring my friends and family! Karen Rugg Ps. My daughter LOVES her new car!!

purchased a vehicle on April 03, 2024. Upon test drive , I asked the representative/salesman about…read morethe tape around the hoses and the tire pressure monitoring light. Cristian ( the representative) stated the tape was standard because it helped insulate electrical components of vehicle and stated the tire pressure monitoring light was coming on due to snow and rain. I drove vehicle home, but ride was bumpy and car seemed to be pulling to one side. I drove vehicle to tire shop , the shop said tires were bad and needed new ones. I called Cristian next day and he said he needed to speak with manager &would call me back. He did not call me back. I called on Friday as well, left a text message ( still have). Cristian did not respond. I drove car to auto repair place in Griffith, Indiana to have vehicle check up. I called Cristian again, after no response. I called New Wheels , spoke with someone named Cathy and was told manager unavailable after explaining the tire situations ( too bad ) to drive car back to dealership. On Tuesday, the autoplace in Griffith stated that tires had bad tires plus different size lug nuts on tires thst would have made it impossible for me to change tire if flat occured. Also, found that engine was washed to hide oil leaks and 2 significant belts were dry rodded. I sent Cathy the images of said challenges. She said she would speak to manager. Said that best thing was to drive csr back. I again told her it was a safety issue. I contacted warranty company but none of issues were covered. I psid autoshop to fix the problems. I sent NEW Wheels the billed receipt on April 15, 2024 to ask them to cover /reimburse me additional $769 that was spent to make car safe to drive. New Wheels has not contacted me back in over a week. Pleasant enough to sell car and make car look pretty. Changed what was conveyed over phone in person.

I purchased a 2021 Audi Q5 from this dealership based on the advertised features and condition of…read morethe vehicle, specifically including Apple CarPlay, Bluetooth connectivity, navigation/online functionality, and a properly functioning Audi MMI system. Shortly after purchase, I discovered the vehicle has significant electronic and infotainment issues that were either undisclosed or not properly inspected before sale. Issues identified include: * Apple CarPlay does not work at all * Bluetooth/device pairing is nonfunctional or unreliable * Navigation and online services cannot connect * SiriusXM song/title display continuously blinks on and off * The MMI system repeatedly displays "No data connection could be established" errors * The vehicle appears unable to properly establish network/service connectivity * System resets/factory resets fail with "The system could not reset" errors * The vehicle still appears tied to a previous user account ("Amy Forster has remote access rights"), indicating the system may not have been properly cleared/reset before sale * Multiple warning/error messages appear relating to online services and connectivity * Audi dealership evaluation indicated missing hardware/components related to connectivity/MMI functionality I specifically took the vehicle to Audi for evaluation because the dealership initially suggested the issue was minor and "probably just a switch." Audi advised that the system appears to be missing required components/chips necessary for proper connectivity functionality and estimated repairs could exceed several thousand dollars. When I contacted the dealership and asked to speak with a manager, the situation was downplayed despite the seriousness and extent of the issues. I was then scheduled for an appointment at Addison Auto Clinic on Tuesday at 8:30 AM -- notably after the dealership's stated 10-day warranty/guarantee period. This timing is extremely concerning and gives the appearance of intentionally delaying inspection until after the limited guarantee expires. Additionally, I was never offered an extended warranty at the time of purchase, despite the dealership now suggesting these costly electronic failures are my responsibility. Had these issues been disclosed beforehand, or had I been informed that major components may be missing or malfunctioning, I would not have proceeded with the purchase under these terms. This vehicle was advertised and sold with features that are currently unusable. The system also should have been fully cleared/reset prior to resale. The fact that another individual still appears associated with remote access rights raises further concerns regarding the dealership's inspection, preparation, and disclosure practices. At this point, I am requesting: * Immediate resolution and repair at the dealership's expense OR * Reimbursement/compensation for necessary repairs OR * An appropriate remedy under consumer protection laws for a materially misrepresented vehicle sale I have documented the issues with photos/videos showing: * Connectivity failures * Failed system reset attempts * Warning/error messages * Nonfunctional online services * Prior account still linked to vehicle * Ongoing infotainment malfunctioning Selling a vehicle advertised with features that are unusable or potentially missing required hardware is misleading and unacceptable. I am preserving all documentation for submission to consumer protection agencies, BBB, Yelp/Google reviews, and any further legal or regulatory action if necessary.

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

HORRIBLE!!!! Buyer…read morebeware!!!! Their information on cars changes from when you're looking at it and talking about it in the parking lot, to when you go inside their janky office to talk about it. Sales people are rude and the manager is even worse! Cars are garbage and they are the bad stereotype of "fast talking trying to rip you off and make a big commision" car sales staff. DO NOT BUY CARS FROM HERE!

Terrible customer service - Whatever car you think you want from them, find it somewhere else - I…read morewish I would have! This place was a headache that lasted 3 months.

Bought a car here in january. Had autopay through banking error payment wasn't made. My mistake not…read morechecking to confirm payment. When they called it came up as spam. I don't answer spam. They never left a message. Took our car after 1 week. Called to make payment and towing fees to get my car back. They said no they are keeping the car. What the f***. So now I'm out my downpayment and just put 4 new tires on it they won't pay for. Don't go here¡!!!!!!! They will screw you any way they can.

The absolute worst place to purchase a car. The engine went out and I had to repair it at my own…read moreexpense. I paid 3 months in advance and they took my car and said it was an accident. They don't even deserve a star at all.

One thing I'm incredibly thankful for this season, has been Jennifer and Patryk of Mint Motorworks…read more They were incredibly professional from beginning to end, all while speaking to me as if we'd been long time friends. This dealership is honest, efficient and Their cars are well cared for and they carry many different types. The inside of their office is incredibly clean and warm, and getting through paperwork was a breeze. They made the procedure easy, and without headache or hassle. You can ask any questions you may have, and they don't make you feel unintelligent for asking like some places do. After purchasing my car (2017 Chevy Spark) I had a few concerns with random check engine light appearances and brake sounds - brought it back into them and they fixed it without question, and no problems since. They know how to do it right, AND make it right. Will always recommend them.

Really awesome experience with this dealership buying a 2003 Honda Element. After over a decade…read morewithout a car, my husband and I kicked off our car-buying endeavor with a visit to a way seedier used dealership in Joliet, first. Our experience at Mint Motorworks was a 180 from that - so friendly, not stressful, and easy. Jen was really helpful from the initial communications my husband had with her on the phone, to the test drive and purchase, all the way to the post-purchase experience where we encountered an unexpected issue. She quickly made everything right for us, and now we have nothing but great things to say about this dealership. She also gave us some tips about how much future maintenance should cost and what types of parts to go for.

Bad customer service not once but twice, never would have purchased the truck if I new it was a…read moreLemon. Plus plates did come with it, first car dealership I went to that order plates or title transfer

I dont think ill ever buy anywhere else. We recently got into an accident, and our car was…read moretotalled. We only had one car and had very busy schedules, so we had to get another car fast. My dad bought his car here over a year ago, and it was very reliable and still runs amazingly for an awesome price. Brandon was so great to work with. He worked with us to get us and our baby girl back on the road . We are working on our credit, but had 2500 to put down and he got us in a really great car fast. They do everything in rheir power to make sure the car is in mint condition when you buy it. Im so incredibly grateful for his help and so so so happy with our car. Like i said, i dont think ill buy anywhere else. 100% reccomend!!

Friendly and helpful service. Call to make an appointment as they are busy. Happy to have local…read moreEuropean car experts!

Thanks to Gearhead Auto, particularly Todd, for repairing my son's e-scooter and for going the…read moreextra mile to get it back to him quickly. I would not hesitate to use them again.

I just purchased my first car here a few weeks ago and had a great experience! The entire staff was…read moreawesome and I am so happy that I went here! Roger was the sales associate that I worked with and he was very helpful. He answered every question my mom and I had and made sure we were getting the best deal possible. We also worked with Frank, the manager, who was very kind and did everything he could to make it a smooth process. They had no issues letting me take the car to my mechanic, and they also filled my gas tank for me when I went to pick up the car the next morning :) I would recommend this dealership to anyone looking to for a used car. The employees are very honest and reliable and I am very pleased with my purchase!

A ' breath of fresh air' in selecting a good car. Owner, Joe gave me a great deal in a 2017 Jeep…read moreRenegade and made it a great experience also. Well informed and very helpful in getting you what you are looking for. Recommended highly for this business and excellent salesmanship. Also, everyone is in awe over the picture I posted on my facebook. Have to give it a 'thumbs up' . Thanks, Mr. Joe

This is our local bank…read more I only gave 3 stars simply because I do not want to discourage anyone from using them It was formerly West Suburan, it sucked back then as well I went into them to open a $500 account simply because this bank is 3 minutes from our home, service was the worst Then I withdrew $100 from the ATM drive-thru Went back in with my $100 as tip cash for Amazon, DoorDash etc. Deleliveries Between the "entie" two tellers and bank Manager - they were unable to provide me with $100 in fives and ones

The entire staff there is great. Best staff off any OSNB around.!…read more Special thanks to: Lisa, Stefka, Dee, Adina & Sarah!