I worked with Valerie Medina, branch manager of the Oak Brook Terrace branch! She was incredibly…read morehelpful today and deserves recognition! I had a special request that was going to be difficult. She didnt hesitate to help and worked at finding a solution. She definitely went above and beyond! Thank you Valerie!!​​

In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

Locally owned bank, with drive through and walk in service. Super friendly helpful staff. Easy in…read moreand out.

Great Customer Service! Needed a CD account went into the…read moreWheaton Branch around 3pm on Weekday and left within 15 minutes with the CD done. The CS Rep. knew what to do, what they needed from me to get the CD done. The Rep. was nice, personable, and fast.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

I deposited a check and was informed the check would be on hold until the funds could be verified,…read morethe next day I went to pump gas and was shocked to see my account in the negative and my card declining. Old seconds team was very swift with informing me the system was updating overnight and unfortunately with the check being on hold it was a very rare error in the system. I spoke with a manager and he informed me they would get the check cleared much faster than expected as a way to make up for the issue. Very satisfied with the customer service.

I would give 10 stars if I could, I have been treated with utmost respect,I have had help from many…read moredifferent people from Maria Paz helping clear funds for a financial transaction I needed immediately, Stephanie Whitney helped me by stopping a fraudulent charge, getting me a new card the same day, even giving my daughter crayons and a coloring book while I was at the Aurora branch waiting for my new card, then Rupinder Kaur helped assist with a important wire transfer. I have seen other financial institutions like chase, etc and hands down old second is the best their is, my expectations were exceeded and old second you are treated as a person not a number

Everything!! I arrived to use the automated teller machine...and my brain stayed home (I guess!!)…read more I then, sheepishly, drove over to the actual teller, Dan!! I was completely honest with him and he helped me to re-engage my brain wires, and helped me to accomplish my task. He promised to take my stupid spell to the grave with him!! We, then, bonded over a 'stupid' experience we had both experienced in the past!! That, we both promised to 'take to our graves!' Seems we are now friends for life!! This was the most fun I have had in a long time! Thank goodness our personalities meshed so well. It is hard to find someone with a great personality that is also great at 'his' job!! Thanks again Dan!!

Today I opened two accounts at the local branch. Banker Emad A. was of great assistance. Emad…read moreshowed very nice CS skills -courtesy, willingness to help, knowledge of products, clear communication, patience. Thank you.:)

I stopped in today to change out a twenty for some quarters. The teller was very polite and took…read morecare of me pretty quickly.

Very professional and all of their bankers are well trained, and responsive to the needs of account…read moreholders. Many years of dealing with this bank has only made me more comfortable with their services. Regards, Ted Leban

Me and my husband had a great experience opening our accounts here at Old Second Armando And Maria…read morewere super helpful and explained everything thoroughly.

Mia is amazing. Would absolutely recommend opening an account at the St Charles Branch.read more

Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.