Wintrust is by far the best bank ever. No atm fees. They print new debit cards and no overdrafts…read more They call me before I even know I have a problem w my account or a question....so they are on top of thei

I've been with village bank and trust (wintrust) since 16, now 34, and they have returned every ATM…read morecharge even in Mexico!!!! I got $445 back in ATM refunds. Why would anybody go to any other bank?

Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!

Excellent staff, very friendly, helpful. Great services and rates. They actually know their…read morecustomers by name!

Very kind staff. Informative had a great conversation with manager there. Haven't switch banks yet…read morebut I could send them my business soon

I, admittedly have a love hate relationship with all large companies because they typically treat…read moretheir customers as numbers - if not criminals at times. With that said, I am glad I have a brick and motor bank that I could turn to in a time of need. This review is primarily about the Bank Manager Sam Patel - who has been at this location quite a few years now. This is my only bank and I have been a customer through several different incarnations. Sam stands out as a manager of high integrity who is truly vested in assisting patrons such as myself. Recently, I had a huge fraud situation that depleted my checking and savings accounts and when I got the alert from BOA I was literally pannicked. I quite literally jumped into my car and almost ran into the bank. Sam immediately responded to me and helped to report the fraud. The following week I went back into the bank because things were not exactly straightened out yet (not her responsibility). First of all, she saw me enter the bank and waved me into her office. She asked me how things were and I admit I broke down and cried. She called the fraud dept again and asked them to expedite my claim and restore my accounts. By the next day things were back to order. Some may say that Sam was only doing her job - and while I agree, it is not that she does her job expertly - she does it with heart and compassion. I am ever so lucky to actually bank where she works. THANK YOU from my Heart SAM!

Very nice people working here. Congenial and down to earth. Nice location and great view. Thanks…read morebank of america for being close to home.

Excellent service and wonderful customer care from Ms Agnes and the team in Addison,Il on Lake Stread more

From the owner: Republic Bank of Chicago has been serving businesses and individuals like you for nearly 60 years…read more With 19 locations throughout Chicagoland - including Addison - we're nearby and ready to help you achieve your goals, both at work and at home. Put Chicago's hardworking bank to work for you today.

There is no reasonable reason to keep my deposit for 10 days. In old days, there was a paper check…read morethat had to go to a clearing house and then go to the issuing bank. That took a few days via mail. Today everything is electronic and instantaneous. If US bank does this to me a second time it will be their last time.

IN THE RED   Even if…read moremy checking account is firmly in the black, this irksome branch of U.S. Bank has me seeing crimson.   A brief search on Google maps reveals an abundance of U.S. Bank locations in the western Chicago suburbs, some of which are ATM's inside other businesses (Meijer, Target, etc).  This standalone building is at the intersection of Mill Rd & Lake St, in Addison.   This is one of the ONLY banks I've seen that doesn't have a drive-up ATM.  Yes, they have one inside the bank (which was broken on at least one occasion), but that means getting out of your car.  And on days when it's snowing, icy, raining, the last thing you want to do is exit the confines of your warm, dry vehicle.   (by the way, I realize that statement sounds a bit privileged, like "oh poor baby, you had to be outside for a minute".  But you know where that problem doesn't exist?  Nearly every other bank on the planet)   Because there's no way to "quickly" get cash here, you'll have to leave the car and go inside the little antechamber to use their ATM, or manually fill out a money withdraw slip like a CAVEMAN and airtube it over to a drive-thru teller.  Convenient?  Not in the slightest.   Also, the parking lot situation isn't great.  There's a random speed bump (drag racing deterrent??) connecting their lot to the adjacent Caputo's lot, and there's no easy way to leave (a left turn onto Lake St is damn near impossible due to the angle the street's at).   * TL;DR *   Compared to literally hundreds of others, this U.S. Bank just plain sucks.   When it comes to my finances, I'm all for ease-of-access, and this location is wretched in that department.  I'm shocked that in 2022, they haven't made any attempt to modernize by adding a drive-up ATM.  Get with the program, guys!   Not that it factors into the rating at all, but during one visit there was a hobo napping in the rightmost teller lane......who I almost ran over.  That was a first.

OK, so this might be a long post. I've been a client for over 30 years at this current bank in…read moreBloomingdale never really had any serious hiccups until until December of this year. I had some fraud issues pretty serious. I will tell you that I've made more trips into that bank to talk to the personal banker to help me solve all these issues. She was absolutely of no help actually made things worse so she ended up closing all my accounts and re-issuing me new cards debit cards for those accounts, of course that gave me a lot of work to do to change all my auto pays and so on and so forth well then couple days ago I had to go in there for another issue regarding the fraud. She really didn't know what she was doing. She kept making phone calls never really gotten an answer for me so she called over her. Her manager who was the rudest condescending individual I have ever met. She kept talking down to me and I just told her she needs to treat me with respect because I am the client She really never did solve my problem because I got so upset. I said I'm leaving so I did I left went into Walgreens to use my new debit card. It was not accepted. The account was closed, so I went back to the bank, went into the managers office and said what gives you the right to close my new account for no apparent reason, what gives you that right Anyway she said well. The only thing I can do for you is issue you a new card which meant I had to go through the whole process again of changing off my account I truly believe in my heart that that is illegal to close down someone's personal debit card for no apparent reason so I will no longer be going into that branch when I get my wits together, I will be changing into another bank, but right now I need to decompress from all the trauma of all this going on stuff just want you people to be aware that not everybody at your bank is your best interest so just be safe. Be careful. Ask a lot of questions

Worst bank to work with. Customer service is horrible. Do not get a home or auto loan from them!!…read moreThey have hidden fees and zero customer service. Stay far away - 800 number doesn't answer and long hold times. You will never resolve any issues you have