Itasca Bank took over about $80 from me over a year and then closed my account without warning. Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve read more

I have been using Itasca Bank for about five years. For business and personal and they have gone above and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month! read more

I've been banking here since 1989. Last year, our family moved to Nevada. I am still banking here. I can't bear to lose this customer service experience. I will bank here until it is no longer possible. Everyone I have ever dealt with here have been friendly and personable. They remember you. You remember them. It's a personal experience meaning you are made to feel like a person and not an anonymous stranger. read more

I have been with this Bank since 2005 I would have No other bank for the workers & service is the Best in all dept is what I have experience. Never had one mistake on any of my bank account here, always willing to work with me . Customer service, has always solve my issues I have moved 30 min away for years now and Never Ever would leave this bank for another !!!!! Super spotless !!! Thank you Itasca bank for all the Great years of doing business !!!! read more

I may have a slight bias because in my 21 1/2 years of being on this earth, 21 1/2 of those I have had an account at this bank. My parents opened up a savings account for me here when I was born, it is where they also do their banking, and I have since then maintained an account. Once I turned 18 and got a proper job I made the move to put the account fully in my control and also open a checking account. The process was easy, the man was pleasant, and that's that. I have a debit card through Itasca bank that I've never had troubles with. When there has been a possible threat to my card/account, someone has always contacted me and kept my account secure. Anytime I have questions, lock myself out of my account, have to make a withdrawal or deposit, or get something notarized, my experiences are always great and easy. Just the other day I walked in and the lady helping me at the counter asked me what I was now doing for work now that my dog walking days were done.... how does she remember things like that?! The staff at Itasca bank really is nice. They remember their customers, and are always ready to assist you or get someone to help you promptly if it isn't something they can handle. The building is nice and open and even has a comfortable seating space in the middle (FYI, there is a Roselle location as well), plus they give out lollipops and dog biscuits :) Whether you go into the lobby, use the drive-thru, pull money from the ATM, or utilize their website for info or online banking, I will continue to stick with Itasca bank until it isn't convenient to do so. read more

I have been banking here for 47 years . My business requires almost instantanious financial moves . IBT has handled this all these years with out fault . You can get the service here that none of the bigger banks could ever do . read more

This Branch at Roselle,I'll is a joke!went there for loan,VP Maurice,questioned me about what I would use money for,did not tell me about loan requirements,them tell me I am denied ,and needed colotaral!how is this bank going to build customer base,if such strict loan requirements!! Don't get loans from this branch!;I even told him I am Looking for a business loan to open A restaurant, he acted like he didn't care about my business dreams!I am going to online lending!! read more

I absolutely love this bank. In the days when you would balance your checkbook, they would do mine for me at the teller level. Their customer service is outstanding. I've always said it's like banking in an upscale Mayberry. Always helpful and courteous. I've had accounts there for years and even though we moved out of Itasca in 2006 and now out of IL in 2014, I still continue to bank there and always will. read more

Awesome bank. Spoke with Valerie about a home loan. Closed quickly fair rates. Didn't know banks like this existed anymore. Great option compared to the big box banks that I'm used to. Can't wait for this banking relationship to continue to grow over the years. read more

While it was great that one of the bank managers responded to my first post, the fact that it took a number of calls and visits to obtain ALL of the signed paperwork was never addressed. I also appreciate that the policy change will help those who may open accounts in the future, but it does nothing for those of us who never requested credit, yet have a hard credit inquiry on our credit report for two years. And, once again, we never received an explanation as to why the credit inquiry was pulled when credit was never requested. There is not another bank in the area (that I can find) that pulls credit for a checking account unless a line of credit or a credit card was requested. read more

Finally a Bank that gets it. I am a business owner and I changed to this bank about a year ago and they have superior customer service. They even made the change effortless! read more