This Chase is located in the Dominick's off of Arlington Heights Road…read more Like all banks, the staff is overly friendly and want to get to "know" you. They will ask you about your day, your job, your life, pretty much everything. The key is to not let them connect with you personally. If you do they will then try and sell you on why you need another account or credit card. I fell into this trap and walked out with a new credit card. Luckily I was in the business for a new card so it wasn't much of a hassle. Just be sure to not make eye contact and get your money and get out.

I would give it a 0 if I could. I was just there didnt get the tellers name. But mean and rude. I…read morewill change banks if this is a continued experience. Time is 11:00 a m

Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!

Wintrust is by far the best bank ever. No atm fees. They print new debit cards and no overdrafts…read more They call me before I even know I have a problem w my account or a question....so they are on top of thei

I've been with village bank and trust (wintrust) since 16, now 34, and they have returned every ATM…read morecharge even in Mexico!!!! I got $445 back in ATM refunds. Why would anybody go to any other bank?

The greatest thing about this Chase Bank branch is that it has a Drive-up Teller window. I was able…read moreto drive-up and pay my property tax bill within a five minute period. Excellent service at the Drive-up. Being handicapped, I cannot stand up in an indoor line to see a teller for a bank transaction. The outside drive-up window is the most accommodating for Americans With Disabilities.....

Chase Bank on Golf Rd in Elk Grove has TERRIBLE customer service. They messed up my deposit and…read morewhen trying to reach them, well forget it. I was transferred all over the place and made it one time to the branch. Tried calling back the number they gave me and again, transferred all over the place. Now I have to make a special trip to reconcile this. If i could not give them a star I wouldn't. Go to the one on Higgins. Much nicer.

This bank really supports their customer and helps in every way. When you call you will never get…read morean unhelpful call center overseas but you will get a very knowledgeable person that can help you from their bank here. They are the best!!!

This business has been running racist ads for more than 10 years. I've complained and been brushed…read moreoff on multiple occasions. The radio ads focus on the fictitious "Grandma" and her fictitious grandson. Grandma has a thick Lithuanian accent and her grandson has ridiculous conversations with her all while promoting the bank. If I ran a radio spot with thick Chinese accents would that be okay? What if I had a heavy Latino accent? How about an over the top African American accent? Is that okay? This bank needs to stop mocking Lithuanian culture and respect the community. They lost a customer.

Excellent service and wonderful customer care from Ms Agnes and the team in Addison,Il on Lake Stread more

From the owner: Republic Bank of Chicago has been serving businesses and individuals like you for nearly 60 years…read more With 19 locations throughout Chicagoland - including Addison - we're nearby and ready to help you achieve your goals, both at work and at home. Put Chicago's hardworking bank to work for you today.

I've been at the same job with the same paycheck for over 3 years. Every couple of months they hold…read moremy deposited check for 10 days until the funds are available. I'm a single mom. I don't have the luxury of waiting 2 weeks for my paycheck. I would not bank here the fees are outrageous and they don't cover insufficient funds checks. Usually it's a $35 fee. They don't do it. This is not a bank that looks out for you. Dummy me stayed w them for 10 years. Screw this bank. I need food I have bills to pay. The deposited check at every other bank is available the next day. Bank of America LOL. What a joke

I've had no problems with this bank been banking with them for well over 5 years now they have been…read moregreat the only thing I do wish is they were open later than 5:00, sometimes you have to go in for something rather than using the atm.

The service at the location has taken a nose dive, when I first opened my accounts with PNC several…read moreyears ago the associates were super helpful and knowledgeable. I just loved this bank. Over the years the staff members have changed, there has been less tellers and bankers available to help out. The app used with this bank has gotten super glitchy and makes it impossible for me to deposit checks. In the pandemic things have gotten worse. Trying to make an appointment with a banker, I was told my issue was not "important" enough to warrant working with a banker. I was told to go into the drive through. Without even asking which account I wanted to deposit my checks to, after specially requesting the checks be deposited into my Virtual Wallet, the teller deposited a couple thousand dollars worth of checks into a joint account I had with someone else. Wrong account. All in all, I'm looking to see if there's any other bank that might be a better fit for me at this time.

Now I see why this location has such bad reviews. I went to this location and a banker named Neda…read moretried to assist and holy moly she was the rudest person I have ever met! She has such an attitude on her like she thinks she's better than someone, which I find funny because she was wearing a mask but there was a booger or something on her mask the whole time. Stay away from this branch and definitely avoid NEDA.