I recently opened up a new account there. Daniel, the banking representative was so nice and so…read morevery helpful. I went to the Mount Prospect location. Very old-fashioned customer service. Also they do not use overseas call centers. It was a great experience.

You can bank anywhere, so why not here…read more Banks are huge competition these days, most offering the same thing. Here's what made our experience great at this location. I was helping my mother open a checking and savings account. At her age (71) and being retired, she needs a little hand holding through new things like this. We came into Chase because we got a $300 coupon in the mail for opening a new account. She really doesn't have much money, so an extra $300 goes a long way for her. Our banker / specialist at Chase was Laura Homan. Admittedly my mom can be hard to deal with. She would talk at you for hours if you let her, and bankers these days are very busy and typically have lines of people waiting. Laura was very patient with Mom, and went slowly through everything so she would understand. I've seen bankers that want to try and sell you everything possible. While Laura did a good job representing Chase and different options available, she never got pushy with anything. We walked out with a new account, some checks, and a couple hundred extra dollars. Laura made it a great experience not only for my mom but me as well. Thanks Laura!

the employee didn't know how to open specific type of account and told us he would get back to us…read more We are still waiting 3 weeks later. Plus we tried to order checks and I'm still waiting on the phone 25 minutes later because their online check ordering system is broken. I left PNC thinking Chase is bigger and more technologically advanced but that is not the case. It's amazing these people are still in business after all the incompetence.

The greatest thing about this Chase Bank branch is that it has a Drive-up Teller window. I was able…read moreto drive-up and pay my property tax bill within a five minute period. Excellent service at the Drive-up. Being handicapped, I cannot stand up in an indoor line to see a teller for a bank transaction. The outside drive-up window is the most accommodating for Americans With Disabilities.....

Chase Bank on Golf Rd in Elk Grove has TERRIBLE customer service. They messed up my deposit and…read morewhen trying to reach them, well forget it. I was transferred all over the place and made it one time to the branch. Tried calling back the number they gave me and again, transferred all over the place. Now I have to make a special trip to reconcile this. If i could not give them a star I wouldn't. Go to the one on Higgins. Much nicer.

I've been a member of the AAEC Credit Union as long a I've been an educator. I enjoy that they…read moreactively support education in the area. Their loan rates are low and their savings rates are high, at least when compared to commercial banks. I always feel like I get great service from this credit union. As an advantage, they are one of the only financial institutions that still offer a coin counter. I highly recommend AAEC Credit Union for your financial needs!

I was able to get my questions answered and loan application processed in a timely manner for my…read morecar purchase. It was also a nice option to be able to do this all remotely as I have limited availability and a toddler at home.

Incredibly poor customer service. Opened a new account over two weeks ago and they still haven't…read morebeen able to figure out online access! Multiple calls and commitments that "treasury management" is working on the request. Really? Not online banking just online access to view the account. A simple request that can't be accomplished. Unbelievable! Finally got this issue resolved. While it looks like the issue was with corporate treasury management, the branch staff, particularly Scott, stayed with it and got it done. YEAH!

Terrible place. They used to have two ATM machines which was great because one was almost always…read morebroken. Now they only have one and the last time I went it was broken and not accepting deposits. This is really unacceptable. I don't think it's too much to ask that in 2022 you have working ATM machines.

Great customer service at this bank, was in and out quickly. I need help with something very urgent…read moreand JD Powell was available and helped me out through the process and gave me what I needed. He was very presentable and helpful!

Incredibly slow with only 1 teller - multiple staff members walking around without helping…read morecustomers - terrible customer service.

Was never told interest accrues daily; they could not provide accurate interest calculations,…read moredenied a payment in full without telling me why, allowed me to provide savings account information, and would not remove any of the interest accrued due to their error. I felt misled on many occasions.

Personal bankers (specifically Kathy) is NOT nice, does not want to help you with anything and does…read morenot return phone calls or emails !!!

This Chase Bank is great, very convenient being so close to where I live with 24 hour ATM's…read more That's all I've really used them for until I had to make a real estate purchase, Matthew Hochstatter one of the bankers was amazing. Without him, I'm not sure how technically speaking my real estate deal would have been possible with tight closing dates, strict paperwork guidelines, expedition of transfer of funds etc. He did it all and walked me through a very stressful process and made it seamless. Chase should absolutely give him a promotion or a nice bonus when it's that time, as he has superior customer service skills in high pressure situations that involve a lot of money. If you need to work with a specific banker for anything related to Chase bank, I highly recommend you speak with Matthew. Thank you again.

CHANGE IN CREDIT CARD DISPUTES…read more II am very disappointed that Chase Credit Cards has changed their policy and process for handling credit card disputes. In the past when a customer reported a dispute, a customer would be able to request Chase to remove an incorrect or fraudulent charge from their bill or get a credit for the amount of the dispute. Now, Chase wants the customer to perform all of the detailed work and follow-up with the vendor that charged you. This is even true for circumstances where there is a definite error by the vendor. While the customer does of the follow-up with the vendor, the Chase customer is charge interest on the amount in dispute. Signed NOT HAPPY WITH CUSTOMER SERVICE

Excellent service w/ very prompt responses. This bank offers loans at paramount rates that are…read moreunmatched by any other commercial lenders. Extremely pleased with my experience. Highly recommend this bank.

From the owner: We Take You Into Account…read more Ben Franklin Bank is a full-service community bank, serving the northwest suburban area. For more than 100 years, we have provided friendly and personal service to our customers. We take pride in offering competitive interest rates and a wide range of services that give you the freedom to organize your personal and business finances. For more information, call us today!