The service you receive from Time Bank employees is outstanding. Requests that take weeks from some…read morelarge banks. Are answered in one phone call at Time bank. During the Covid shut downs I was trying to sucure a PPP loan for my business, and was given the run around by other banks. Time Bank worked with me and I was able to secure the loan in days. I would never consider banking anywhere else.

Park Ridge Community Bank been working with me and my team for commercial lending on projects in KY…read moreand IL now for over three years. They have been excellent partners and always go out of their way to provide good service. On the three deals we've done with them, financing has never been an issue -- even in situations where the deal came down to the final few days for us to gather banking requirements. Would highly recommend PRCB for commercial lending!!

I stopped by this branch this morning and asked for assistance with a problem that I was…read moreexperiencing in using the ATM. I advised them that I was hearing-Impaired and I was very professionally assisted by Dorothy Wojsznis. She did a good job and it's important that all businesses properly train all employees to assist the hearing-impaired which is a disability under the Americans With Disabilities Act. Five Star service today.

Been a customer over 50 years and customer service is great. They are able to answer questionsread more

This review is more about the actual branch than Wintrust as an entity…read more I have been here for years, and the service has really gone down hill lately. The atm is perpetually out of service. Fully understand that working as a teller might not be the most intellectually stimulating career, but the folks working the drive through at McDonald's seem to hate their jobs more. They are very slow and surly. If it was not such a nuisance to switch banks, I'd consider it.

Love this bank. Always the most helpful and courteous service. I typically use the drive through…read morebanking and/or have had to call for one thing or another. Definitely glad I changed from TCF/Huntington to Wintrust.

Very awkward racist encounter today. I came to open an account, and apparently, minding my business…read morefor about 3 minutes to send a text bothered the teller in the pull up window enough to send security.

By far some of the worst customer service experiences I have ever had. I started banking here to…read moreget away from big banks and support local business. Anybody considering this bank please think twice. All my business accounts were through here. I stopped banking here over $150 worth of charges that I had to fight tooth and nail to have credited back to my account AFTER I issued a stop payment. As soon as I said I was moving banks "do what you have to" was the response I was given. I also had an account frozen by a representative for no reason other than I stated I was leaving in an email. My wife still keeps our personal banking through them and just received an email that we will be charged $5 a month for paper statements because of inactivity with our online statements. My wife logs in twice a week to pay bills. I guess the "online login" was in my name not my wife's so this was the glitch and wasn't explained I. The email. Just got in the email, "Call me if you want to avoid these fees". No explanation of anything other than we're gonna get penalized for a horrible system and process on their part. Horrible. No concept of customer service or knowing how to settle a customer's anxieties. Do yourself a favor and don't use this bank. All the people who work the counter are great, however. Very pleasant and always happy to see you.

I have been banking here for over 20 years. The staff is awesome and friendly. They always have…read morethe lowest car loan rates around. A great place to do business with!

Wanted to find a place that would still count coins for customers, and to finally join a credit…read moreunion as they might not be as terrible as the big banks; This place was a huge disappointment. It was pretty normal inside with relatively clean desks and teller stations. But after quite clearly walking around the small space and mentally cataloguing what I saw, no one greeted me or said hello, or asked me if I needed help. The real kicker though, was a small shelf containing pamphlets - the kind you find at any bank or similar institution - and the Winter newsletter on the shelf was from 'Winter 2018'. I walked in (and walked out) during February 2020. What a joke!

Specialty bank providing excellent services to us for years. Every bank has a sweet spot. Small…read morebanks have limited resources and cannot do it all. Even larger banks we do business with have had to refer our business out to other banks as they didn't handle the transactions. We appreciate the friendly and direct relationship we have with Louis, Ross and the entire team.

Good costumes service, you always get a real person answer the phone! Love the solar panels, this…read morebank is self sufficient..

Hi liberty bank is so unprofessional. U cant never get a hold of them. When u do they jst start…read moretalking and forgetting about their customer. U call again after they hung up and it goes to voicemail. I dnt knw wat seems to be the problem when ur jst trying to make a payment...

I took out a mortgage at Liberty bank about 2 years ago. As a lot of people may have noticed the…read morereal estate taxes in Chicago have increased in the last two years. As one might expect, the monthly escrow amount on my loan has increased after the yearly escrow analysis. What impresses me about Liberty Bank for Savings in Chicago is not only did I receive my yearly escrow analysis but I received a follow-up phone call from a live human to make sure I was comfortable with the escrow amount increase. Yes, that right! A phone call from a live human located in the U.S. as well. Thank you Liberty Bank for the human to human contact! Perhaps a motto could be "The bank run by humans for humans! Keep up the good work! Best Regards, Kevin

I have been a long time customer for approx 20 years. I received a call today from…read moreMetro saying a bill of $4 and some cents is coming out of my savings account today and I am $.19 short. The banker said if I didn't deposit $.19, the bank would reject my payment and I would get a $30 fee on top of that for $.19. Now I have a savings account with $250 in it at Metro and my payday is this Thursday. I asked if they could just lend me out of my savings account the $.19 to cover the short amount and in three days the money would be back. They can see I have been a long time customer with guaranteed payment every two weeks on a Thursday. Now this is my mistake my bill was short, I thought the amount of money I had left in the account covered the bill in it's entirety. I own up to this. I called Metro back and asked if they could just pull $.19 from the $250 in my saving account and put it toward the bill. The banker aggressively said "no, there's a $250 pledge on the account and we don't pay your bills for you when you're short. " I explained my two other banks have covered the amount I was short a few times (under $15) and sent a letter explaining what they did for me and also said no bank fee was assessed In them doing so As a courtesy for being a good customer. This banker angrily said "that's not true! Banks don't do that." Actually, good banks do- especially ones who put customers first. So I will be sending her a copy of the bank letters I received Just to prove her wrong on this. I asked to speak with a manager. No one would talk to me and the time to get the $.19 was down to an hour. So I had to drive 45 mins to get to the bank to deposit my $.19. This bank looks down on you for being poor. Ive dealt with this bank for years. This is not the first time they've been rude to me. I never wrote a review, because I just felt like maybe the staff member had a bad day, but this seems to be an ongoing thing and today's situation was the final straw. This bank was used for just a savings account and a credit card, which was given to me when I started working at my job. I will be changing careers soon and will be closing all my accounts with Metro soon. If this bank won't help me with $.19, when the money is in my savings account, what makes you think they will help you? Do yourself a favor and go elsewhere where customers are put first and not looked down upon.

We had a great experience here opening my daughters kids account. We were greeted on the phone by…read moreJulianna who was great at answering questions and she set us up with a super quick appointment, when we got there Ryan Neubauer took care of us. he was excellent and knows his stufff. Good work young man! I have been in the Credit Union world for over 20 years and know how to recognize a good credit union. this is one of the good ones. excellent service, great location and an array of services offered. Stop in and experience the Credit Union difference. thanks guys! Shake and bake seal of approval.