I stopped by this branch this morning and asked for assistance with a problem that I was…read moreexperiencing in using the ATM. I advised them that I was hearing-Impaired and I was very professionally assisted by Dorothy Wojsznis. She did a good job and it's important that all businesses properly train all employees to assist the hearing-impaired which is a disability under the Americans With Disabilities Act. Five Star service today.

Been a customer over 50 years and customer service is great. They are able to answer questionsread more

The staff is very welcoming every time I arrive at Liberty Bank in Park Ridge. They give me…read moreexcellent service. This is my favorite bank!

Hi liberty bank is so unprofessional. U cant never get a hold of them. When u do they jst start…read moretalking and forgetting about their customer. U call again after they hung up and it goes to voicemail. I dnt knw wat seems to be the problem when ur jst trying to make a payment...

The tellers are the best at this Wintrust Branch... always helpful and friendly and even know me by…read morename! I would have given them a 5 star rating except there is no automatic door opening at this location. it states the location is handicap accessible but how is that true without automatic doors? Your other locations have this door feature. I am a handicapped, older customer. Please consider this suggestion to get a 5 star rating.

I usually use the drive thru and it's always a fast experience by pleasant associates. Very…read moreconvenient location too.

I have been with this Bank since 2005 I would have No other bank for the workers & service is the…read moreBest in all dept is what I have experience. Never had one mistake on any of my bank account here, always willing to work with me . Customer service, has always solve my issues I have moved 30 min away for years now and Never Ever would leave this bank for another !!!!! Super spotless !!! Thank you Itasca bank for all the Great years of doing business !!!!

Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

This has become our bank of choice. After using all the "Big" banks in the Chicagoland area we have…read moremoved all our local accounts to Belmont Bank. The are open 6 days a week (none of this closed on Wed. stuff), they have a drive thru and they will still count coins (no one does that)! If I have questions I always get a person and not someone at a call center. Belmont Bank has made my banking easier, and much more pleasant.

Love this bank. Always the most helpful and courteous service. I typically use the drive through…read morebanking and/or have had to call for one thing or another. Definitely glad I changed from TCF/Huntington to Wintrust.

This review is more about the actual branch than Wintrust as an entity…read more I have been here for years, and the service has really gone down hill lately. The atm is perpetually out of service. Fully understand that working as a teller might not be the most intellectually stimulating career, but the folks working the drive through at McDonald's seem to hate their jobs more. They are very slow and surly. If it was not such a nuisance to switch banks, I'd consider it.

They put you onhold for ever to talk to a loan officer. Bad I won't ask you to call them.read more

Wonderful service. Everyone is incredibly helpful. Will help you explore options to best save…read moremoney. Highly recommend.

I love doing my banking at the Bensenville location. Have my personal and business accounts there…read more It is convenient and the customer service is outstanding. Personally like the fact my bank still takes the time to know its custoera by first name . Thank you. From "The Barkyard" in Bensenville, Sun's out Paws out !!!

I have to say the Bensenville office staff are very alert and knowledgeable. They are fast and if…read moreneeded guide me thru the process in getting my transactions completed. I come to their office about 3x a week and never had any trouble. They are a top notch staff and bank to deal with!