Mr Geronimo the manager is the most helpful bank manager I have ever encountered in my life. This…read moregoes for Miss Cruz as well....The best teller I've ever had. She goes out of her way to help me and so friendly. This bank has a real hometown feel. Everybody is so sincere. I could not have picked a better bank . They even went out of their way to give me advice on my Philippines trip.!! Thank You

I'd previously had a car loan with US Bank, and by no means was it painless but it was the easiest…read moreprocess. After a car accident I decide to return. Big mistake,and I can't urge you enough to stay away. Even if you decide to put your self through this hell, please avoid this location. Jamie is NOT a good banker. She didn't alert me that I needed to remove the security freeze,and when she did she told me to only remove it for one. The loan I received isn't great,and I couldn't got a way better deal elsewhere. Also- good luck reaching someone when you call the branch. It's easier to get into with Elvis.

I have been waiting for a " call-back" for 6 hours......never called me back about my savings…read moreaccount!!!!!!!

This is the worst bank when it comes to answering the phone. Every time I call, nobody answer the…read morephone and I waited long long time and no answer. I stopped by this bank and every time I did, I saw two young women there by themselves, no customers just them talking but they never answered the phone. Horrible. I had to drive there to ask a question?!

Bank of America management should be ashamed of themselves. They have almost no staff here so they…read morecan cut payroll so now you have to wait in line for at least 20 mins at anytime. They only have one teller no drive thru so why come here they are trying to force everyone to go to the atm or online. Last time for me I will close all Bank of America accounts.

Ridiculously long wait times. One teller at ANY time during the day including the business window…read more ONLY 3 windows total...! Unfortunately, Bank of america has decided the customer service is going to be a thing of the past. Trust me, they are preparing for it. If you want quarters, forget it...They are blaming Covid on the shortage. If you want a notary, forget it...You must make an appointment 24 hours in advance. How about a consultation for a mortgage? "Sorry the wait time will be 30 minutes." What a MESS.. I'll be moving my personal checking and savings, as well as my business checking to another bank or credit union in the next month.

I went twice in an attempt to open a bank account with this business and I was rudely told that…read morethey don't have time to service me. They had no customers waiting and the building was empty other than the employees. There's one word for this LAZINESS.

Worst customer service but that's all Bank of America in general. Horrid bank. Everything is hard…read moreand they make it that way on purpose.

One of my favorite banks. I have been banking at this location since 1986. Great and convenient…read morelocation. Outstanding customer service.

I'm not sure what it is, but despite all the bank mergers over the years, this location is blessed…read more The people who work there have been amazing at customer service from the '80s right up till now. They even give out the same lollipops they did when I was a kid. As an adult, I've gone here for both LLC banking setup and mortgage-related transactions & had great experiences every time. New faces; old school Park Ridge.

The folks in this branch were very friendly, efficient, and helpful. I came in to obtain a cashiers…read morecheck and I was in and out in somewhere around 5-7 minutes. Really appreciate how quickly they were able to get me out, since I was running a few minutes behind. This branch has a one-way entrance from Greenwood into the parking lot; however, I have little doubt that people either by accident or not try to use it to exit, so be careful as you're pulling in.

So me and my mom went to drive trough and she had a quick question she can't really walk so this…read morewas better option however the teller told her she needs to go inside and she can answer her question because if it takes longer she will be holding up the traffic. That's just unbelievable number one no one was behind us and the teller was just plain rude about it. Sometimes elderly can't really go inside so to health problems FYI.

Chase bank does not accept coin money. A Chase customer let me know this as I was walking in. I did…read morehave paper money to deposit as well so the trip was not a complete waste but it boggles my mind that a bank does not accept money. Either way, this is a modern bank with options to use an ATM via drive thru or between the lobby doors and the main entrance. There are human tellers as well as digital teller machines that aid in depositing and withdrawing money.

DO NOT DOUBLE PARK HERE. Witnessed some guy double park and a security guy run up and boot his car…read moreso fast. Inside atm seemed slow and non responsive so I left. Will not be back to this location.

It's an ok branch, and after 13 years in the area, it was only recently that we dropped into this…read morebranch for the first time. We mainly drop into a Chase branch for ATM services, but around this time of year, we also always take the opportunity to ask for complimentary, colorful, and handy Chinese New Year lucky money red envelopes. It's a nice perk offered by Chase Bank and I really don't know if other banks offer such a perk. The funny thing is that this is the only branch we have ever asked that only had lucky money envelopes from the previous year lol. It's not a biggie, and they are still handy, but the current up-to-date envelopes have a horse logo signifying it's the Year of the Horse.

People very nice & helpful. Makes everything faster and very pleasant. Look forward to banking.read more

Clean building and there is a cafeteria, a hair salon, a florist, Carlucci's restaurant, and a…read morebranch bank. In addition. It's connected to the Marriott hotel through a walkway. Plus, there is an outdoor patio. There's also a free shuttle bus that runs to the CTA blue line at Rosemont Station. there is a parking lot directly across the street and it's free. there's also a bright horizon daycare center as well next to the parking garage in a separate building.