Wintrust is by far the best bank ever. No atm fees. They print new debit cards and no overdrafts…read more They call me before I even know I have a problem w my account or a question....so they are on top of thei

I've been with village bank and trust (wintrust) since 16, now 34, and they have returned every ATM…read morecharge even in Mexico!!!! I got $445 back in ATM refunds. Why would anybody go to any other bank?

Absolutely Horrible, Horrible, Horrible experience and customer service specially Maria Flores,…read morelack of information and the way they treat customers is Horrible and the way that she handles the situation she refuses to take care of the matter it's easier for her to refer you to a different customer service at a different branch this is US BANK! We have been banking with US BANK since they open their doors, never had a problem until the Wooddale location close. The people running the Wooddale was very professional, knowledgeable, helpful, respectful and most import they would get to the bottom of the problem and help you not send you to a different customer service or branch. what is the point in having a Bensenville location if they can't help you!

Absolutely horrible, HORRIBLE customer service…read more I am a customer of U.S. Bank because I have to be (they own my mortgage loan, unfortunately). The website SUCKS and I'm unable to make payments as I want to. There's a limit on additional principal payments that IS NOT DISCLOSED anywhere on the website. Regardless, this branch, specifically, applied my payment incorrectly and REFUSED TO ISSUE A RECEIPT with my updated balance. They gave me a slip that says I gave a certain amount in CASH (not a check, not a debit card, but actual cash). Why can't you confirm my updated mortgage balance when you don't have to wait for a check to clear? The teller (LXSAUC1 is her ID number) confirmed to me verbally that my payment would be additional principal. Instead, she applied it as a prepayment of my next payment (how convenient that I pay them the FULL INTEREST AMOUNT A MONTH IN ADVANCE.) Stay away! They will do whatever they can to take your money and use it to THEIR BENEFIT.

Let me start off by telling you that this location was annoyingly difficult to find!…read more I'm not sure if it was the rush I was in, the traffic, all the stuff on my mind, or just the crazy maps. Yelp maps told me one way, Google maps told me another, and it wasn't until I pulled up the map on the Chase website that I finally figured out what intersection this Chase was at and found the inconspicuous building behind another office building. THEN, once I found the building, I pulled into a nearly empty customer parking lot a little after 5pm and thought to myself, "Great, they're closed." I still walked up to the front door (where other people were waiting), checked the lobby hours, and saw they were open for another hour. Great! Tried to open the door. Wouldn't open. Apparently you need to swipe your card to enter. Strange. Swipe. Enter. Walk in. Try the double doors. Locked. What? OH. It's not the kind of bank where you can walk up the to the counter and complete transactions. It's an ATM-only kind of bank -- with a lobby for the ATMs. To do all the regular banking stuff, you have to drive up to the windows. With a sigh, I headed back to my car, pulled up to one of the drive-thrus, pressed the call button, got a large tube, put my check in the cube, hit a button, watched the cube go "WHOOOOOOSH!", let the banker handle stuff, and the tube returned with my money in it. Not a bad drive-thru experience. But, GAH. How annoying is it to expect a full bank (as stated on the Chase website) only to find a drive-thru and an ATM lobby? I don't expect that you can go to this location to do loans and stuff, because you can't sit down at a table and talk face-to-face with a banker. At least now I know. And I'm $75 richer.

I had a good experience here. I came in to get foreign currency for a trip overseas. They were…read morepolite and did a great job managing my request for getting two different currencies. They have to order them in advance. Then they called promptly and let me know the currency was available.

No ATM inside the bank for after-hours use and the two drive thru ATMs are being service at the…read moresame time. In todays day and age there should be an abundance of ATMs available for getting cash and banking. Very disappointed and seriously wondering if this is the bank for me after 30+ years. I utilize online banking as well. This is just one of many times in which I stop for cash and leave without.

I love using the drive thru for all my ATM needs. Beautiful Rowena in the counter is ever so sweet…read moreand chatty and i enjoy exchanging pleasantries with her.

Michele assisted me with a small business account. Remodeled and beautiful inside. Great service…read moreeach visit!!!

yes, my friends at ABC Bank had me flyin' at their float on the parade this fourth of July, thank…read moreyou thank you very much, sincerely Elvis, leo alerta on Facebook

They keep changing their mobile deposit rules. Nothing but bad service for the past 6 months done…read morewith them finding a new bank

This is the way customer service should be!! Have had…read morewonderful experiences and will be a customer for life. Montse and Maggie really understand the business and treat you like a valued customer not only are they courteous and friendly. They really want to solve your problems and I would recommend this branch 100% you will be Extremely happy!! This is the best banking experience I have ever had, and if you go to this branch and deal with either one of these associates, you will also have a great experience !!

The staff here is always rather friendly, but to get in and out is ridiculous, especially if it's…read moreduring any sort of "rush hour" Best bet is to go through the Caputo's lot rather than try to dodge cars and hold up traffic on Lake St. As far as banks go...It's just a bank, really...Luckily I don't have any hidden fees or anything, but I wish they had more branches and atms around.

There is no reasonable reason to keep my deposit for 10 days. In old days, there was a paper check…read morethat had to go to a clearing house and then go to the issuing bank. That took a few days via mail. Today everything is electronic and instantaneous. If US bank does this to me a second time it will be their last time.

I wanted to share a great experience at this branch. After the ATM ate my Debit card I went to the…read morewindow to ask for help. John , personal banker, made sure I was going to get my card back. Next day I got 2 calls from the staff to come get my card. What incredible service. John and the staff there, JOB WELL DONE!!

Pathetic customer service. Had to wait more than 39 minutes for a simple wire transfer. Cant do it…read moreonline or over the phone. 53rd better. Not even close

I have been with LCU since 1987. I stayed with LCU for one reason -- they are reliable and…read moreresourceful. Not to mention that they are among the friendliest. Believe it or not, when you call you speak to a person! Last month, there was a question about a my account, and they called me to insure that everything was legitimate -- not a text or voice mail! Now that I am retired, they will continue to be my financial organization. Thanks, LCU!

They are very helpful, very pleasant employees who will help you out they are courteous with…read moreseveral locations they have many services for the customer. Quite amazing people working there