Courteous helpful decent service. Good interest on CD. Wish they were closer to my house!read more

This is the best bank for small business, featuring great customer service, no miscellaneous fees,…read moreand convenient hours.

Just want to shout out to the best girls at Deerfield Bank and Trust. Teller line girls is always…read morevery helpful, Leena is great. Irina on a banker side is the best, always has a smile and very knowledgeable and accomodating. there is a few more girls that also very nice. Have pleasure banking there and would definitely recommend it. They make me feel like a family and I trust them with advices.

The customer service provided by this bank is terrible. While staff in the branch is great, it is…read moreimpossible to get banker support regarding various other needs such as wires, ACH's, account postings, etc. In addition, it is impossible to reach the main bank or a bank officer (VP or above), as they filter everything through a call center that is staffed with employees that know nothing about banking. Very disappointing experience with this bank except for the local staff who are great with day-to-day needs. I recommend that the main bank officers render the service and attention to customers with higher end needs as well as the bank employees do with basic needs.

I have been a long time customer for approx 20 years. I received a call today from…read moreMetro saying a bill of $4 and some cents is coming out of my savings account today and I am $.19 short. The banker said if I didn't deposit $.19, the bank would reject my payment and I would get a $30 fee on top of that for $.19. Now I have a savings account with $250 in it at Metro and my payday is this Thursday. I asked if they could just lend me out of my savings account the $.19 to cover the short amount and in three days the money would be back. They can see I have been a long time customer with guaranteed payment every two weeks on a Thursday. Now this is my mistake my bill was short, I thought the amount of money I had left in the account covered the bill in it's entirety. I own up to this. I called Metro back and asked if they could just pull $.19 from the $250 in my saving account and put it toward the bill. The banker aggressively said "no, there's a $250 pledge on the account and we don't pay your bills for you when you're short. " I explained my two other banks have covered the amount I was short a few times (under $15) and sent a letter explaining what they did for me and also said no bank fee was assessed In them doing so As a courtesy for being a good customer. This banker angrily said "that's not true! Banks don't do that." Actually, good banks do- especially ones who put customers first. So I will be sending her a copy of the bank letters I received Just to prove her wrong on this. I asked to speak with a manager. No one would talk to me and the time to get the $.19 was down to an hour. So I had to drive 45 mins to get to the bank to deposit my $.19. This bank looks down on you for being poor. Ive dealt with this bank for years. This is not the first time they've been rude to me. I never wrote a review, because I just felt like maybe the staff member had a bad day, but this seems to be an ongoing thing and today's situation was the final straw. This bank was used for just a savings account and a credit card, which was given to me when I started working at my job. I will be changing careers soon and will be closing all my accounts with Metro soon. If this bank won't help me with $.19, when the money is in my savings account, what makes you think they will help you? Do yourself a favor and go elsewhere where customers are put first and not looked down upon.

We had a great experience here opening my daughters kids account. We were greeted on the phone by…read moreJulianna who was great at answering questions and she set us up with a super quick appointment, when we got there Ryan Neubauer took care of us. he was excellent and knows his stufff. Good work young man! I have been in the Credit Union world for over 20 years and know how to recognize a good credit union. this is one of the good ones. excellent service, great location and an array of services offered. Stop in and experience the Credit Union difference. thanks guys! Shake and bake seal of approval.

Used to be a nice independent neighborhood bank, where the employees would go out of their way to…read morehelp a customer out. Then WinTrust bought them and (either by coincidence or causality), they went way down hill. I mean, they're not just at the bottom of the hill, they're in the river at the bottom of the valley next to the hill, canoeing. I don't know whether to start by describing the racial slurs that some customers throw around in the lobby at employees, or the employees that lie with a straight face to customers. Then there is the loan officer who takes a week or two in order to return a phone call without having any kind of answer to your question, and stonewalls about everything, assuming they even know what they're talking about (which may not be the case, don't take their expertise for granted). Did I mention the stonewalling alternates with f-bomb laden tirades at how much of a "pain in the ass it is to have to speak with customers" to begin with? Do yourself a huge favor and use a bank without the delusion of grandeur, and where there's some small semblance of professionalism. I don't know which bank that might be, but I do know it's not this one.

I love banking here and would highly recommend becoming a customer. I have been with North Shore…read moreCommunity Bank since 2011 and have not had a single issue. If you need anything they are always there to help you. Something not quite right? Someone will make sure to make it right.

Itasca Bank took over about $80 from me over a year and then closed my account without warning…read more Originally I had a student account in my Junior/Senior year of high school which included free paper statements every month which I highly appreciated. Every time I attempted to sign up for online banking I either got a non-registered account error or a wrong password. I had called several times to attempt to fix that situation and each time they responded that a representative would call me back who never did. However, having a student account the $4 statement fee per month was waived, this was fine until I turned 18, they started sending me the $4 fees every month and I did not know of this as I was in college at this point. When I came back I learned that even when I didn't spend any money that month they were still sending me statements just to charge me $4 for said statement. I instantly called and they reversed the statement for that month only, when I told the representative on the phone that I no longer wanted these statements because I was being charged for them to send me these statements, she said I had to do that through online banking. When I explained to her that I could NOT use online banking and that I had reached out for help on several occasions she said a representative could talk to me. No representative followed up on the issue again. After that interaction, I was rightfully on edge about the statements and when I went back to school I asked both of my parents to tell me if I got anything from Itasca Bank. Since that time I had only received two more letters, one was another statement charging me $8 for two paper statements and the other was a statement charging me $4 and saying my account balance was $1.04. I instantly called a representative to have the charges reversed AGAIN to which she responded she couldn't because they had closed my account. I dropped everything I was doing today to come down to Itasca Bank to solve this problem, the banker who talked to me was very kind but was new. He did a great job helping me and even noted that the entire situation was odd, he and his coworker asked to make sure that they could fix my problem while I was in town but when he got his manager she came in and told me there was no way I could get my money back and even made a comment about how it was "only $13" in the account if they were to reverse some of the fees. She said it was because it was "past 90 days" but also that my "account had a negative balance" and because of that I still technically owe them money (it was -$2). Itasca Bank was rude and I did not even want all of the statements reversed, I would have even taken the $1.04 if they had worked with me but they wouldn't even do that. I'd give 0 stars if I could never bank with them. I am especially upset with the manager acting as if because it was only $13 my case didn't matter. TLDR; Itasca Bank sent me statements charging me just to send them, online banking never worked, no resolve

I have been using Itasca Bank for about five years. For business and personal and they have gone…read moreabove and beyond for every need I have had. Thank you ! Special thanks to Cathy Brewer which is retiring this month!

I really love the fact that local establishments such as the GLENVIEW bank and trust are still…read morearound. They are part of the Wintrust network of banks, but operate like a franchise of the bank. They are very attentive, helpful and have more than competitive offerings to the big banks like Chase and Bank of America. they also have better rates for savings, checking, and CDs compared to the Big banks and it's always nice that you could visit a physical location. This location is situated in the same strip mall as the Mariano's on Waukegan and Golf Road and has ample parking.

This bank is the best. Have great customer service and accuracy. We have been a long time customer…read moreand have never been disappointed.

Iowna Horn runs a very good location. She has worked there for many years and her staff, Petnya and…read moreStephanie are knowledgeable and get to know their customers by first names. They let you know if there are new savings programs available. There used to be some tellers that were not as nice in the past but they are now gone. I highly recommend this location. Greg S. 2-7-26

I spoke with Keyon from CAFCU at 8am. She was very helpful…read more I had a problem with Apple Pay. Keyon was pleasant and professional. The thing that I liked about her is that she really seem to love her job. She was patient with me and did not tried to hurry me. Keyon is an asset to CAFCU.

I've had the pleasure of working with Jumana since 2017, when I first became a client of Mitchell…read moreInsurance Agency, and she has been wonderful to work with from day one. Jumana is incredibly personable, responsive, and effective. She's a true problem solver and always makes you feel like she genuinely cares about helping you. Over the years, I've moved out of state, turned my Illinois condo into a rental, and had different insurance needs arise along the way. Through every change, Jumana and the Mitchell team have always been there to help me navigate it. It genuinely makes me happy whenever I hear Jumana's voice because I know I'm in good hands and that she'll help me figure out whatever I need. I'm incredibly grateful for her and for the entire Mitchell Insurance Agency team. As long as I have insurance needs in Illinois, they will continue to have my business. Thank you, Jumana, for taking such great care of me all these years!

I have been insured with Matt and his team for about 2 decades and I wouldn't ever look anywhere…read moreelse. I have been through numerous changes, additions, claims, etc, and they have walked me through every detail, every time. They have helped me with my claims, have helped me understand my options, and now I work with him in insuring my business as well. On top of that, Matt is personally just a great person who meets his clients where they are understands their needs, challenges, and offers gentle but clear guidance, given his extensive knowledge from years in the business. His team is top notch too. Every time I speak with Matt or someone from his team, it reminds me of why I chose them in the first place. I strongly recommend giving them a try if you have any insurance and/or certain investment needs.