My parents were customers of Glenview State Bank for many many years. So when it was taken over by Busey they stayed as customers. My father passed away last year and dealing with Busey In regards to his several accounts has been nothing short of a nightmare. It took me months to be able to present all the documents they needed for me to be put on his main checking account as trustee. Most recently I needed three medallion signatures on paperwork in regards to my mother who passed away many years ago. She still has a checking account there for whatever reason I do not know. Months prior, I had presented all the necessary paperwork to be added as trustee on her account. Since I know not everyone does medallion signatures, I purposely called a week ahead of time and made an exact time to meet with someone who could provide me with those . The person on the phone seemed rather clueless, but made the appointment and assured me that someone would be there that could do the medallion signatures. When I showed up for my appointment last week, the person at the front desk looked at me funny, and asked me who I spoke to. Obviously, there was no appointment on their books. She then handed me a piece of paper with a extensive list of all the documents that I needed to have brought with me in order to get the medallion signatures. I told her that the person who took my appointment never told me any of this. They also informed me that they charged $30 per medallion signature so my little endeavor would cost me $90 that day. I was very frustrated by the lack of knowing any of this stuff before I arrived so someone took me to their office to explain things further. I told them that I had brought in all the necessary paperwork months ago to get put onto my mother's account, but they told me that I needed all these documents, some of them that I have never even heard of, in order to be able to get medallion signatures. No exceptions. They also informed me that they need to turn all the paperwork over to their back offices and so even if I did bring all the proper paperwork that day, they could not give me the signatures that day. Mind you, I live an hour away from this bank. The way they handled this whole situation was cold in my opinion. When I relayed this information to my attorney who's handling my father's estate, she was shocked and said that she has dealt with many financial institutions after clients have passed away and has never heard of such regulations and lack of sympathy for the situation. This week I will be transferring my parents accounts from Busey over to Chase Bank closer to my house, where they willingly help me with my father's accounts there and have given me numerous medallion signatures at no cost for any of them. I will be glad to be done with dealing with Busey Bank. read more

Granted we were spoiled by our hometown bank, Glenview State Bank. Unfortunately, they sold out to Busey Bank. Busey is the worst bank I have dealt with. Aside from the limited services they offer compared to GSB, they no longer are open at our branch on Saturdays, don't offer foreign money services and if you deposit a check that bounced, you can't redeposit the check but have to wait until they mail it back to you and then redeposit it. According to the teller, they don't keep a copy of the check which I find astounding in the age of limitless technology. The ATM machine at our branch was unavailable for several days recently. I have already moved most of my money out of Busey and only keep my checking account to facilitate my automatic bill paying. read more

Freud miscalculated the amount and added it, and a month later They added another Freud amount, and two weeks later, they took the money out of my account again. I visited the bank three times and explained it, but the woman Kathy who is named the manager was unkind, and apparently the bank made a mistake, but there was no apology and she was busy making excuses. This Busey Bank ignores the accounts of customers who have used it for 33 years and arbitrarily ! I felt like they were adjusting , handing someone else's account. I said the last word to the manager. Is this a bank~? To arbitrage and make numbers go by and make them ergo... Never this bank I don't want it to go well this Busey Bank for everyone .*** read more

I had a large deposit and they suggested a CD. Their rate was not good, I told them, and they matched what I could get elsewhere. Sounded good. Well, when the matuity date came I got a letter in the mail (all my banking is done online...so?... ) The letter said it would auto renew at whatever rate they thought was prevailing and that I had 10 days to decline (I opened the letter 5 days in) I called them, and the rate was more than a percent less than what you could get anywhere else. I said no don't do it, and they said I had to come in. (I now live 35 minutes away) They got to a supervisor who was going to do it on line, but instead I did go in - to close my accounts. The people have always been nice, but not the new policies. BTW this would have cost me over $2,000 in lost interest. read more

I have been with Glenview State Bank and stayed thee when they were swallowed up by Busey Bank. It was kinda rough at first, but we worked thru the kinks. But, lately they have begun to melt down. I have not been able to use the mobile APP for the last month. It has been non-operational for 3 for the 4 last weeks. They can't figure out what is happening. Even worse, they are NOT proactive with giving me updates as to why they are having a hard time with their phone app. I am closing our accounts. I highly suggest you avoid Busey Bank. There are much better alternatives available. MUCH better. So, stay away. read more

When Busey bought out Glenview State Bank all the great things about Glenview State Bank were taken away. They DO NOT protect your debit Mastercard purchases the way Glenview State Bank did, they don't honor transfer agreements or refund fees charges due to their failures, and don't seem to care about actually helping their customers. When a large purchase needs to be made it you always need to call, even when you've asked to have those purchases authorized previously, and the issues always seem to arise after hours. If I'd wanted to be a customer of a big bank with poor customer service and a fee for everything under the sun I would have opened an account with Chase or Bank of America. I wanted a bank that cared about their customers, which Glenview State Bank did. It's a real shame they decided to alienate their customers the way they did. read more

Horrible service every time Understaffed conflicting information from help line Long waits Local call routed to help center which can not help No personal attention read more

Nothing is harder then Glenview state bank selling out to Busey. I wanted to give them a chance because the transition period is tough, but I've had a few small problems and repairing them never goes smoothly. Of course being a senior, I still live with cash and checks, but I do have a cards I could use. They don't answer their phones on a regular basis , so if your in trouble, you. Have you know it's not going to be solved quickly. Their card machine has been down twice when I needed to have my card repaired. I lost my slip that said how much change I put in their machine and of course I'm just sitting here because there is no one to help me. I am upset and the person behind the counter was an officer who was snippy at me. It's a new year next week, so it's time for a new bank as well. read more

I made my first visit to this branch today. I had a good experience. The staff were very helpful. Busey Bank is a very highly regarded institution in central Illinois. I am glad they are expanding into our area. I like the fact that they support WFMT. read more

Was a customer at Glenview State Bank for over 40 years. After the rough transition of Busey Bank I thought they would at least try to operate in the tradition of GSB. No such luck. Every contact with this bank is the same as any other large bank who could care less about customer service. Really miss my personal banker and the great phone receptionist GSB had for years. BUSEY's statements are a throwback to the 1980's uuughhh read more

Don't even waste your time with this bank. I came I for a simple question. Waited 30mins to see a personal banker. There was not one customer in the bank. They have no idea what they are doing read more

Absolutely satisfied with BB which took over a well-respected local bank. Their online tools/resources and in-person customer service have been top notch! read more

I been a customer with GSB for fifty years and was very happy with them ,the occasional problems were always solved and there was an officer of the bank that took responsibility one time it was about a foreign wire been mishandle an several people got involved and the bank president called me to make sure I was satisfied. Now dealing with the new bank customer service is either incompetent or don't care a few months ago I got an email asking me to came in to do a new signature for my account since my wife pass away and they knew because I gave them the death certificate well I spent half an hour arguing about it until the figured out they have it don' t need another one. Today I need to deposit a ck made to me and my trust and I am the only trustee they wouldn't do it unless I open a trust with them, which I don't need another one and after asking my investment company and my 20 years working in bank doing almost every job in the bank I know that wasn't a good reason to decline my deposit. I miss the old bank were customer service was paramount and not a big box warehouse, now I am looking read more

Absolutely the worst customer service! They never answer their phone and instead after a long hold time you have to leave your number for a call back an hour later! Bank is a ghost town inside and nobody to help with personal banking. Even online response to questions takes long. Glenview Stare Bank was such a great operation and so helpful and answered every phone call. Since Busey took over it has completely destroyed what was! They keep promising they are improving but zero improvement has happened in 1 year! They are trying to operate a bank in Glenview from Champaign,IL and it is not working. All they have are excuses! After 50 years at GSB I'm walking away! Terrible job Busey! read more

Glenview State Bank was a gem. Customer service was paramount and it was indeed a small town bank feeling. Unfortunately, Glenview State Bank ("GSB") was purchased by Busey Bank. Busey Bank = Wells Fargo. Customer Service is a thing of the past. With Busey you are a number, not a customer. Strongly suggest you go elsewhere and find a bank that will meet your needs unless you are a fan of the Wells Fargo business model. read more

Sad excuse for a bank. First of all the banker who got my new account started was like 19, gave me wrong account number,could not set up app,gave me nothing but bad information. Not even close to being knowledgeable with her position at that bank. I thought I was making an improvement with my banking but apparently not here. read more

I had a dispute and they sent me flowers! Who does that? Not Chase. I like them.

Now they no longer have a live teller at the drive through and the tv teller who comes on the screen has no $10 bills at all because they don't fit in her drawer. She also can't give you an envelope for your cash. This is a sorry excuse for a bank and a real slap in the face for former Glenview State Bank customers read more

Glenview State Bank sold to BUSEY BANK. For 22 straight years, a person answered the phone 90% of the time. Busey Bank (so far) is 0% with a call back within 45 minutes 90% of the time. It is harder and takes longer to do simple day-to-day banking. I was hopeful and looking forward to updated banking practices. I am disappointed and looking to change banks at this point (which I hate doing!). read more