Cynthia was of great help to me she provided me with an excellent experience with her kindness and…read morecommunication

Amazing customer service, by everyone. Very nice, old school bank too! They still have window…read moreservice! Wow. Anyway I had a great experience.

Our family has been going to this bank for over 20 years. We recently had to convert some accounts…read moreand Kyle Moline and Linda Indelicato went above and beyond in being professional and helpful. I will continue being a customer especially since this is in my beautiful hometown.

I have done business with State Bank of Geneva for over 30 years and they are great! Best part is…read moretheir customer service which I use every year. Worst part was the fire they had several years ago but they are now better than ever!

We enjoy the excellent personal service we receive at First Mid & Trust. We have several business…read moreaccounts and loans for properties in Illinois, Michigan, and Massachusetts. Rick, Paul, and the team behind the scenes go beyond the average and provide hands-on assistance, guidance, and expertise. We enjoy working with Loi and Elizabeth, reassuring us our business banking needs are met with confidence and skill.

From the owner: First Mid Bank & Trust is a community-focused organization headquartered in Mattoon, Illinois…read more First Mid offers customers Banking, Insurance, Wealth Management and Ag services throughout Illinois, Missouri, Texas, and Wisconsin. Located in St. Charles, Illinois, our St. Charles location serves customers in Kane County and in the surrounding Chicago area. For additional information, visit our website. For our holiday hours, visit our website. This location is lobby-only.

caught fraud on my card and when i came in to get it fixed it was done very promptly with good…read morecustomer service.

BMO Harris Bank does not care about its customer's money. They will not protect your money like the…read moreare expected to, even from your personal account much less a business account. Back in December 2019 I had $450 taken from my account and they refuse to investigate properly. They cant even get the right paper worked filled out correctly between two banks. The investigations part of the bank will not communicate with you. The bank manager Matt will not return a phone call. They have been provided all the paperwork and evidence by me yet three months later there is still no resolution. My best hope is filing with the FDIC and the Consumer Financial Protection Bureau. Hopefully they can get BMO Harris to fight for their customers money. Save yourself the headaches and bank elsewhere.

Worst bank in the entire fox valley... If you look at the photo posted you can not even make a…read moredeposit at the atm! This "technology'' has been around for over twenty years! I feel stuck its a pain to switch banks and I spend the extra money to mail my deposits to another branch since this one is so awful but if I have cash I take it to this branch since it's closest to my home. Also check your deposit slips I have made deposits in cash and they didn't put the coins in... When I complained they put it back on me... The manager of the branch never once apologized and only repeated many times that it would have been caught.... But I had to call into correct this????

Wow. Everyone's salty about banking in Geneva. Here's what I'll tell you about Inland. I work…read morewith them for business. Every single employee I have ever encountered at any branch is super friendly and personable. I think their technology is not as advanced as the "big banks" but they definitely have the "small town" banking feel down to a science. When you walk in you get a smile and a chat, you can deposit at the drive thru or in person (I don't use the ATM at all) and you get great service. If you don't like human interaction, avoid at all costs. You've been warned.

I have to admit that I had this same experience as other reviewers when trying to get a mortgage…read more They said it would be no problem. I had 840 credit rating and lots of money in the bank. One month turned into two. My calls and emails were not returned. The bank that held the mortgage before said he was going to foreclose if I didn't get refinanced. That bank was a small private bank in Saint Charles, Illinois and was a bad idea to do business with to begin with. Thanks to Citibank dragging their feet forever, the house went into foreclosure. I do not recommend that anyone attempt to get a loan from Citibank. Either they are inexperienced, or don't want to loan money. But they were unprofessional in a way that went beyond my prior experience. I have had a Citi credit card and been banking with them since 1978. Never a late payment. I don't get it. It's like the mortgage department is run by aliens.

Went to refi my house and it took over 2 months. These people act like they have never done this…read morebefore. Ohh and don't expect them to return your phone calls. Very disappointing.

Worst banking service ever Called bank 3 times today and…read morespent over 2 1/2 hours on hold. Deposited a check 3 days ago by mobile. When it didn't show up in my account I contacted bank and was told it couldn't be done by mobile, had to be done at the branch. After 15 minute drive deposited only to find out it will now take another 7 days before it'll hit my account. Recalled bank to ask why to get no real valid answer. It's a large insurance check, not any Joe smoe! Begged to release 1% of the cash and they refused that, I was literally down to $50. Then my statement states I can use the debit card with the money and later it indicates I have to wait the 7 days. Which s it? I'm now on hold again going on 42 minutes. Note I called at 5:55pm. Hmmmm, will anyone answer or are they closed?

Slowest bank imaginable. Takes well over 20 minutes in the drive up even if you are the only car…read more When you drive by the windows you can see multiple employees just sitting there drinking coffee and chatting with face masks off. You would think they would get their *** up and help the other employees but no. Typical "fake" bankers working "hard" for their 40k. Keep up the terrible work.

Went here to open a new bank account and Melissa Dicken helped me through every step. She was…read moreincredibly nice, friendly, and gave me great advice. We got everything done fairly quickly, and she answered every question we had. I definitely recommend coming to this branch and talking to Melissa!

This is the worst us bank branch ever. Rude customer service. Never come back again here. i even…read morechanged my bank because I don't want to deal with such people. Shame on Us bank for hiring people like this. Shame. BTW, I wish I could give 0 star.

I worked for a bank for over 40 years and I was truly impressed with the service they provide. the…read morebank I had worked for couldn't handle my problem, Kevan the banker could. He was unfailingly helpful. please consider them for your bank

Everyone was friendly and helpful. I was able to open my…read moreaccount with ease and was given many additional options to consider. Really glad I opened an account here and look forward to a long future relationship.

This location has the nicest tellers ever, i live closer to two other locations and still like this…read moreone the best so i wait to go here if i will be heading up Randall Road. And... fresh popcorn! I go inside for my deposits so i can snag a bag on the way out.

From the owner: Since 1940, First State Bank has been a locally owned bank committed to providing value-added…read moreofferings, backed by exceptional service to the local communities we serve. We do so by providing a combination of cutting edge banking products and conveniences and also employing local professionals who take the time to get to know each customer's banking needs on an individual basis. If you're new to First State Bank, we'd like to thank you for taking the time to visit our site and learn more about our institution. Please feel free to call or drop by at any time so that we can show you first-hand what First State Bank is all about. We invite you to take part in our ongoing growth.